Everdry Waterproofing of Upstate NY

have been a costumer for 16 years we are very happy with the product and services over the years very prompt and professional

May 24, 2016 To whom it may concern, In response to complaint number [redacted], Everdry Waterproofing of Upstate New York installed the initial waterproofing job in July of 2012.  We are sorry that the work at your home was disappointing.  We understand your disappointment and appreciate...

the inconvenience this must have caused.  There is no question that your experience was less than par and did not meet our customer standards.  The basement waterproofing system is designed to prevent water seepage into the foundation of the home.  The company makes good faith efforts to ensure the homeowner is pleased with the work by having them sign a service sheet.  (Please see attached sheets).  We have continued to return and offer repairs as part of the service agreement. The Operations and General Manager came out to Ms. [redacted] home to express their apologies for the poor customer service.  They offered to replace the old concrete floor and put up new sheeting so that cosmetically she would be more satisfied.  They also gave her a new smart power system valued at $1,700.  They offered to do the work on a Saturday so she did not have to take any time off work and could pick the Saturday of her choice.  They offered to move the stuff into the center of the basement so she would not be put out.  Ms. [redacted] accepted our offer to re-concrete the entire perimeter of the basement floor with new sheeting and a new Smart Power System at no charge.  She declined for us to move the items in the basement.  Ms. [redacted] asked us to come on Saturday, April the 9, 2016.  Our Operations Manager went out to do the work and sit on the job to make sure we were meeting all expectations.  Our General Manager stopped out before the concrete was laid and asked Ms. [redacted] to do a walk around to ensure she was satisfied.  Once Ms. [redacted] said everything looked good the crew under Operations Manager laid the concrete.  Ms. [redacted] sent a message to the office on April 25th stating that we were supposed to bring some top cap for the sheeting and she hadn’t heard from anyone to deliver.  She also said the sheeting had now bubbled off the wall and did not cosmetically like the look.  However, her basement at this point is dry. Then she requested a refund of $2,321.62.  Our Operations Manager set up another appointment to go see what had happened because the sheeting was flush to the wall when he left.  He set up another appointment on a Saturday of her choice to fix the sheeting.  When fixing the sheeting on May 21, 2016.  He found glue that could have reacted and push the sheeting away.  He chipped the glue off and replaced at no charge to the homeowner. (Please see attached sheet where we have completed and satisfied Ms. [redacted] concerns.) The management team at Everdry Waterproofing is committed to addressing the concerns of Ms. [redacted] and have been doing so since the completion of her waterproofing job.  Everdry will continue to address her concerns as part of her service agreement.  We are actively training and developing our employees in customer service because protecting our reputation and creating raving fans is a key priority to us.  We cannot pay the remainder of the loan, but would be willing to waive your service agreement fee for 5 years on top the Smart Power System at no charge.  Again, we apologize for the less than par customer service and regret any inconvenience caused a result., Sincerely John [redacted] President

We apologize for the inconvenience.  We do offer estimates at no charge.  This is not our normal business practice and we do not condone making phone calls in this manner.  We appreciate the feedback so we can train and educate are staff so that this doesn't happen in the future....

  Your information has been removed from our calling lists.  Your name has also been put on our internal do not call list.  If ever in the future you require a free estimate, please contact us at [redacted].

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

We needed so much work done to ensure that we would have a dry basement..we had the walls reinforced, a new sump pump installed, drain tile,outside drainage done..the workers that were here were very friendly,knowledgeable and professional. For the amount of work they had to do they had it done in a timely manner. After they were finished they cleaned up after themselves and you barely knew they were there! We had an issue with our sump pump back up battery and they came out and fixed the problem right away. Would definitely like to recommend to anyone that needs basement waterproofing done. We now love our worry free DRY basement!

These guys were great, kept me informed on how the work was going and if they ran into a problem they talked to either my wife or I. My basement looks so much better now.

We had our basement waterproofed. After a few problems at which Everdry came out and took care of, everything seems to be perfect!

First of all the customer service is second to none. I recently purchased a house with one of their systems installed. Contacted them and they came out and explain everything to me. They took care of a backup pump that was not working due to the age of it. Everything free of charge. What a product they offer. Lifetime warranty that is transferable for a small yearly fee. I’m completely astonished. If I get water leakage in my basement all I have to do is make a phone call. WOW! But all of that aside, everyone I have dealt with have been very courteous, knowledgeable and professional. I can think of many businesses that could learn a lot from this company. Thank you for your service Everdry!

KVV Webster, New Yori
EverDry personnel were very knowledgeable and respectful. The foreman kept me up to date throughout the job. The crew was very willing to coordinate with my plumber in the replacement of the hot water heater during the work session. There were some followup items after the initial work was done, and they were taken care of within a week. I was very pleased with my going with EverDry and would recommend their work to anyone.