Exact Data

Thank you for your follow-upOur apologies it took longer than anticipated, however we had to seek out the charge-back information you mentionedThat is an entirely different departmentUpon review of all the details, once a client has initiated a charge-back through their banking institution all rights to resolve the matter directly are forfeitedThis matter then becomes an issue that is handled through merchant servicesYour banking institution ruled in our favor and as such reversed the charge-back, allocating the funds back to Exact DataThis matter has been closed on our end and any further correspondence would need to be handled through your banking institution

Complaint: I am rejecting this response because: ExactData requested 24-hours to investigate matter, and attempt resolutionSix days have now passed with no attempt of any communication (phone or email) with meThis lack of follow-through on promised investigation/settlement was the impetus for my filing a Revdex.com complaint in the first place Sincerely, David ***

Thank you for your follow upWe have reached out to our Accounting department for an updateOnce a refund receipt has been issued, we will upload it for your convenience

I have not accepted the offer from Exactdata because had their Marketing Consultant (Sales person) used a similar disclaimer when he sold me that list, I would not have purchased it in fact, it was just the opposite of what they are telling me He knew exactly how I was going to use the list I had even send him the landing page and video that was on it He and a Senior Marketing person looked at both and thought it was very clean and did not suggest any changes Now I am hearing from the individual responding to my complaint I should have never used the list for that purpose Exactdata has an internal disconnect in how they represent their product/service Therefore, I have no desire to have them run the email campaign again, particularly because now I am told that is not how it should be used I will only accept a refund of $1, I have no interest in pursuing any further business with Exactdata That is why I am rejecting their offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will contact you further if we do not receive the check by next week, as stated in Exact Data's emailThank you Sincerely, [redacted]

Good Morning,We have processed the refund for this customer and have also supplied the receipt for confirmation [redacted] will follto confirm this was previously resolved here.No further action is warranted at this point.Thank you,Exact Data

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Contact Name and Title: Exact Data-Client Service Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @exactdata.com At Exact Data we strive to ensure each customer is more than satisfied with our services The customer purchased a list of phone numbers for doctors in counties in FloridaAfter contacting the leads a different associate reached out claiming the charge for the order was fraudulentWe were able to confirm that was not the case After that conversation, [redacted] insisted these individuals were too old to attend their conference/seminar even though the order itself was simply for doctors in a specific geographyWe explained if there was an error with the data we would refund the client record-for-record At this point the client sent a list of phone numbers without identifying which numbers were good or badWe dialed through a sample of the phone numbers and found only one phone number was not in service and every other call was directed to an individual or a working voicemail Here was the last response we sent to the client: Sent: Thursday, July 02, 3:PM To: ' [redacted] @medvax.net' Cc: ' [redacted] @medvax.net'; [redacted] Subject: RE: IO XXXXXXX Hi [redacted] , As mentioned, we did receive the file of contacts that you claim to have dialed through however, there was no indication as to which records were erroneousWith that being said, we went ahead and quickly dialed through these contacts provided and are not experiencing disconnects or fax numbers (both of which would warrant a replacement file)Our file is attached for reference with notationsThere is to be a small expectation for a percentage of error, but this falls within that threshold At this point, unless you have details indicating this is incorrect I cannot authorize a revised list as the order was pulled according to the specifications below: B2C Telephone Geography: Dade County, Broward County, Palm Beach County Demographics/Selects: All Doctors Thank you, In an effort to resolve this quickly and amicably, we would like to offer the client a 25% refund for the records purchased

Good Morning [redacted] , I apologize for the inconvenienceWe have removed your information from our databaseYou should stop seeing emails in 1-business days and you will not be contacted again via phone

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ We are mutually disappointed that the client is not more satisfied with his experienceOur system shows that because the client submitted separate requests with different email addresses, contacts were created and as such the DNC request was listed under one contact and not the otherWe have placed both contacts on our DNC and as such will not reach out to the client again Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

My company purchased a lead list from Exact DataWe had the following issues: 1) On a good portion of the leads, the contact person Exact gave us had not been at the company for a number of years 2) They promised we would receive phone numbers/ emails for most of the leadsThe list the sent us had NO emails or numbers 3) They were extremely hard to get in contact with once we were trying to complain about the list 4) They made promises (i.ethe # of leads we would receive.) 5) They did not come through on a separate list that we requested at the same time 6) A lot of the leads did not match our criteria at all

Good Morning,We are sorry that you have had this experienceIt looks like you were in the system twiceOne of your contacts was placed on the DNC but not the otherYou have been removed from our outbound calling database and placed on our DNCWe apologize for any inconvenience caused

Thank you for you detailed account of your list issuesPlease note that we are looking into this matter and will follow up the client directlyPlease allow adequate time to review but expect a resolution within 24-hours

Thank you for expressing your concerns regarding this matter.We respect your time and privacy and have omitted your information from our company CRM so you will no longer be contacted Please feel free to reach out to us directly for any additional questions or concerns

Complaint: [redacted] I am rejecting this response because: It is full of half truths The charge-back request to my credit card company was denied not because they sided with Exact Data, but because they could not confirm my claim that the list did not meet contracted demographic conditions -- that would have required them to conduct an investigationThe fact remains that Exact Data did not deliver a product as contracted and, when I offered to work with them to accept an alternative (but lesser) list, their sales representative was unwilling to renegotiate the price Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ We are mutually disappointed that the client is less than satisfied with the service providedWe have reached out to the client via email and telephone to resolve matters directly Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Even after the complaint was filed, the vendor did not call back to resolve the issue, or did they try to credit my account, I called the credit card company to stop payment, this is a very poorly run company, and I have never had such bad response to a product, I have been in business for forty years and never, never had a vendor show so much disrespect after the payment was made, as I said before they called every week trying to get our business, and then the payment was made and they never called for the delivery of the product, nor did they communicate within their company to resolve the issue, I would strongly avoidthis company, or attempt to do any business with themstar rating

Good Afternoon, We would like to work with you to resolve this matter amicablyHowever, our records show that an active Charge-Back has been initiated, which limits our ability to communicate with you on this matterIf you would like to work with us directly, we welcome that opportunity, but we would need confirmation of the withdrawal of the Charge-back

Complaint: [redacted] I am rejecting this response because:It is full of half truths The charge-back request to my credit card company was denied not because they sided with Exact Data, but because they could not confirm my claim that the list did not meet contracted demographic conditions -- that would have required them to conduct an investigationThe fact remains that Exact Data did not deliver a product as contracted and, when I offered to work with them to accept an alternative (but lesser) list, their sales representative was unwilling to renegotiate the price Sincerely, [redacted]

These people are unrealI am in the call center business and they just tekemarketed meI answered the call and the agent said hi to me and said he was following up to several emails and voicemails that he left meI told him he never did either and he laughed and said "I know, just kidding." Then he proceeded to ask me if he could update my account information, I told him I don't have an account with himHe said "I know." Really??? Told the guy to buzz off and take me off his listI have been in the business years and any company that resorts to these tactics is not legitGives us all a bad name

Complaint: [redacted] I am rejecting this response because: I'm not quite sure why we would reject the chargebackWhat good would that do us??? You didn't consider resolving this issue before a charge back from our bank was initiated, so why would you now? We've tried to reach out to you several times and each time we have been given the run around and nothing was resolvedAs I stated before, there have been an overwhelming amount of complaints in regards to your company selling leads that don't existYour sales manager admitted to selling us leads that don't exist, and yet still your company could not resolve thisOur company should have done its due diligence before purchasing over $3,of a product from you that didn't exist Frankly we don't trust your company and we will continue to let everyone know of your poor business practices until you can sign an agreement admitting fault so we will not have to go back and forth with chargebacksI think you should view some of the [redacted] ***s in regards to Exact Data and its business practices I will be doing a [redacted] soon as well, informing the public on what happened to us will hopefully shed light on our personal experience with your company As I've stated from the beginning, if you'd like this to all go away you should contact us You will certainly lose more money than what we lost by not reaching out to us so we can resolve this matter Again all we ask is a letter from you stating that you will refund us for the $3,200+ that we spent with you Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Contact Name and Title: [redacted] ***, CMO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @exactdata.com The client's issue was resolvedThe resolution was a full refund which the client accepted Our client reached out to the Revdex.com multiple times to remove the complaint, but the Revdex.com has not been responsive to his requestPlease follow through on his request as soon as possible Thanks, ***