Exact Data

Good Morning,We are sorry that you have had this experience. It looks like you were in the system twice. One of your contacts was placed on the DNC but not the other. You have been removed from our outbound calling database and placed on our DNC. We apologize for any inconvenience caused.

Thank you for your detailed complaint and we do take these matters seriously.  Please note that the refund provided was done so to compensate for the duplicate records. As for the geography, we can confirm the list was pulled correctly according to he targeting details of the purchase order....

However, we will be more than happy to investigate further and follow up with you within 24 hours to resolve matters amicably.Thank you for your patience.

Good Morning [redacted], I apologize for the inconvenience. We have removed your information from our database. You should stop seeing emails in 1-3 business days and you will not be contacted again via phone.

Complaint: [redacted]
I am rejecting this response because:
The individual continues to ignore how this was sold to me by their sales person. Had he used the language that she used to disclaim the database I would have never purchased it.  It's obvious internally they don't communicate well within Exact data.  My complaint still stands.  I would never do business with this company again.  They operate completely out of integrity on how they represent their product.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/25) */
We are mutually disappointed that the client is less than satisfied with the service provided. We have reached out to the client via email and telephone to resolve matters directly.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
Even after the complaint was filed, the vendor did not call back to resolve the issue, or did they try to credit my account, I called the credit card company to stop payment, this is a very poorly run company, and I have never had such bad response to a product, I have been in business for forty years and never, never had a vendor show so much disrespect after the payment was made, as I said before they called every week trying to get our business, and then the payment was made and they never called for the delivery of the product, nor did they communicate within their company to resolve the issue, I would strongly avoidthis company, or attempt to do any business with them. 0 star rating....

Initial Business Response /* (1000, 5, 2015/06/16) */
Contact Name and Title: [redacted], CMO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@exactdata.com
The client's issue was resolved. The resolution was a full refund which the client accepted.
Our client reached out to the Revdex.com multiple...

times to remove the complaint, but the Revdex.com has not been responsive to his request. Please follow through on his request as soon as possible.
Thanks,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Exactdata has NO basis for demanding payment for a product I can NOT use. Just because they were able to charge my credit card up front does not justify being paid for a product I can not use. Are you Exactdata that desperate. Perhaps other customers are rejecting your useless services and this is your last desperate effort to sell useless information.
Sincerely,
[redacted]

Thank you for your follow-up and we would like to work with you directly to resolve matters. We have already reached out in an attempt to rectify this matter by leaving a voicemail for you. Please advise as to a good time to reach you or respond to the voicemail and email sent. We appreciate your...

business and your patience in this matter.

Bobby [redacted], think that is his name, blew up my phone today (10/21/2016) about a deal he had. When I told him I no longer wanted the offer, he said "OK" and hung up. Any chance of working with these people in the future are out the window.

Initial Business Response /* (1000, 5, 2015/09/08) */
We are mutually disappointed that the client is less than satisfied with the list and service provided. We have reached out to the client directly, via telephone and email in an effort to resolve matters amicably.
Upon review we can confirm...

the data file provided to the client was executed correctly according to the targeting details within the order and signed off on by the client. Direct lines was not a specification listed nor do we guarantee 100% deliverable email records as we cannot guarantee how a customer chooses to deploy their email list.
In addition our purchase order clearly states the following:Client acknowledges that Exact Data does not guaranty email delivery by Client or Client`s 3rd party service provider; many third party email deployment services do not permit you to deploy purchased email. Inform yourself prior to purchasing email data.
However, we are willing to work with the client and have asked for the client to provide the bounce report and upon receipt will be in a better position to help.

RIP OFF COMPANY. I PURCHASED A LIST OF SUPPOSED HAIR LOSS DOUBLE OPT INS FOR $2500 AND NONE WERE DELIVERABLE. [redacted] BUYER BEWARE [redacted] EXACT DATE - CONSUMER BASE - TOTALLY A SCAM!!!

Initial Business Response /* (1000, 5, 2014/10/27) */
Contact Name and Title: [redacted], VP Operations
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
We have contacted the client directly to resolve this issue.
I can confirm the email deployment was executed on...

time, per his request. However, our client's opinion on his campaign performance and customer experience is not ideal. For this reason, we have agreed to redeploy his campaign free of charge.
The client agreed with this resolution and is moving forward with his redeployment.
Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They promised a refund and did not do it.  I contacted paypal after they delicne it the first time. This company did not provide me with anything and I wand a refund.
Sincerely,
[redacted]

These people are unreal. I am in the call center business and they just tekemarketed me. I answered the call and the agent said hi to me and said he was following up to several emails and voicemails that he left me. I told him he never did either and he laughed and said "I know, just kidding." Then he proceeded to ask me if he could update my account information, I told him I don't have an account with him. He said "I know." Really??? Told the guy to buzz off and take me off his list. I have been in the business 25 years and any company that resorts to these tactics is not legit. Gives us all a bad name.

Initial Business Response /* (1000, 5, 2015/09/08) */
We are mutually disappointed that the client is less than satisfied with the list and service provided. We have reached out to the client directly, via telephone and email in an effort to resolve matters amicably.
Upon review we can...

confirm the data file provided to the client was executed correctly according to the targeting details within the order and signed off on by the client. Direct lines was not a specification listed nor do we guarantee 100% deliverable email records as we cannot guarantee how a customer chooses to deploy their email list.
In addition our purchase order clearly states the following:Client acknowledges that Exact Data does not guaranty email delivery by Client or Client`s 3rd party service provider; many third party email deployment services do not permit you to deploy purchased email. Inform yourself prior to purchasing email data.
However, we are willing to work with the client and have asked for the client to provide the bounce report and upon receipt will be in a better position to help.

Initial Business Response /* (1000, 5, 2015/10/20) */
We are mutually disappointed that the client is not more satisfied with his experience. Our system shows that because the client submitted separate requests with 2 different email addresses, 2 contacts were created and as such the DNC...

request was listed under one contact and not the other. We have placed both contacts on our DNC and as such will not reach out to the client again.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for expressing your concerns regarding this matter.We respect your time and privacy and have omitted your information from our company CRM so you will no longer be contacted.  Please feel free to reach out to us directly for any additional questions or concerns.

Initial Business Response /* (1000, 5, 2014/09/26) */
Contact Name and Title: [redacted], VP Operations
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
This case was resolved prior to the complaint being submitted. Please confirm same by marking the case "Invalid".
I...

have attached a copy of the client's most recent refund receipt as well.
Thank you,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/16) */
Contact Name and Title: [redacted], CMO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@exactdata.com
The client's issue was resolved. The resolution was a full refund which the client accepted.
Our client reached out to the Revdex.com...

multiple times to remove the complaint, but the Revdex.com has not been responsive to his request. Please follow through on his request as soon as possible.
Thanks,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  It has been over 24 hours and I have still not seen a reimbursement from Exact Data. I called the credit card company and nothing has been initiated. I will accept the resolution when I actually see an reimbursement.
Sincerely,
[redacted]