Exact Data

Initial Business Response /* (1000, 5, 2015/02/23) */
We have attempted to contact the client directly to resolve matters amicablyOur records and the signed contract show that the client purchased a postal list with emails where availableA deployment was not part of the contract, nor was the
client charged for this serviceWe are willing to work with the client and ultimately make sure they are satisfied with ExactData
Initial Consumer Rebuttal /* (3000, 8, 2015/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have responded to Exact Data's reply with my contact e-mail and telephone numberI have not received any contact
Final Business Response /* (4000, 10, 2015/03/11) */
Exact Data reached out to client and left a voice mail on 2/and 2/We also sent an email on 2/We are willing to work with this client and resolve matters amicablyWe are willing to provide additional records but need to get in contact with the client to ensure the records are selected correctlyWe will reach out to the client again today

Initial Business Response /* (1000, 5, 2014/10/27) */
Contact Name and Title: ***, VP Operations
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
We have contacted the client directly to resolve this issue
I can confirm the email deployment was executed
on time, per his requestHowever, our client's opinion on his campaign performance and customer experience is not idealFor this reason, we have agreed to redeploy his campaign free of charge
The client agreed with this resolution and is moving forward with his redeployment
Thank you,
***

Initial Business Response /* (1000, 5, 2015/10/14) */
We are mutually disappointed that you are less than satisfied with your experience thus farOur records show that a partial refund was issued on 10/We will reach out to you directly to rectify this matter

Initial Business Response /* (1000, 5, 2015/06/22) */
Contact Name and Title: *** ***, CMO
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@exactdata.com
We have never done business with Mr***I can confirm his name has been removed from our CRM
Please update this case as
invalid as no transaction has occurred with this consumer
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not addressed one single issue I have had with this company over the last couple of years (except what I have previously stated-I never did business with them)
Also, to request that this case is "invalid" is an insult to me and the harassment, aggravation and repeated requests and demands that I be left alone says a great deal about this company's integrity and the employees that I had the displeasure of dealing with over the last couple of yearsThey know no shame
Only now, after I file a complaint that will be seen publicly and may cost Exact Data customers and $$$ are they willing to remove my personal info from their "CRM." The unwelcome phone calls and emails should have ceased from the very first time I requested it
Therefore, I do not accept the "response" from this companyThis "response" is just another perfect example of how this company operates and the type of people they employ
Final Business Response /* (4000, 9, 2015/06/29) */
Contact Name and Title: *** ***, CMO
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@exactdata.com
Again, no transaction took place
There is nothing we can do beyond removing Mr*** information from our database which we have done
At this point I would like the Revdex.com to follow up with Mr*** directly to substantiate this claim
Final Consumer Response /* (4200, 11, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They harassed me and refused to stop contacting me for over yearOnly now after I file a complaint with the Revdex.com are they ready to stopThis will never be settled or resolved to my satisfaction

Good Afternoon, We would like to work with you to resolve this matter amicablyHowever, our records show that an active Charge-Back has been initiated, which limits our ability to communicate with you on this matterIf you would like to work with us directly, we welcome that opportunity, but we
would need confirmation of the withdrawal of the Charge-back

Complaint:
I am rejecting this response because:
ExactData requested 24-hours to investigate matter, and attempt resolutionSix days have now passed with no attempt of any communication (phone or email) with meThis lack of follow-through on promised investigation/settlement was the impetus for my filing a Revdex.com complaint in the first place
Sincerely,
David ***

Initial Business Response /* (1000, 5, 2015/02/23) */
We have attempted to contact the client directly to resolve matters amicablyOur records and the signed contract show that the client purchased a postal list with emails where availableA deployment was not part of the contract, nor was
the client charged for this serviceWe are willing to work with the client and ultimately make sure they are satisfied with ExactData
Initial Consumer Rebuttal /* (3000, 8, 2015/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have responded to Exact Data's reply with my contact e-mail and telephone numberI have not received any contact
Final Business Response /* (4000, 10, 2015/03/11) */
Exact Data reached out to client and left a voice mail on 2/and 2/We also sent an email on 2/We are willing to work with this client and resolve matters amicablyWe are willing to provide additional records but need to get in contact with the client to ensure the records are selected correctlyWe will reach out to the client again today

Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: *** ***, CMO
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@exactdata.com
The issue has been resolvedThe resolution was a full refund
Initial Consumer Rebuttal /* (2000, 7, 2015/06/23)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a phone call from the person who handles complaintsShe offered the amount I asked for in my complaint and took care of it shortly after I accepted

Complaint: ***
I am rejecting this response because:Exactdata has NO basis for demanding payment for a product I can NOT useJust because they were able to charge my credit card up front does not justify being paid for a product I can not useAre you Exactdata that desperatePerhaps other customers are rejecting your useless services and this is your last desperate effort to sell useless information
Sincerely,
*** ***

Good Afternoon, Our records show that the client placed an order with Exact Data on Feb10th, 2016 with a due date of Feb17th, The order was filled on 2/17/The data file turned over was in line with the targeting details listed on the purchase orderHowever the client informed
Exact Data he was less than satisfied with the file and in an effort to resolve matters amicably, our VP of Client Services supplied the client with a replacement fileThe client subsequently placed a charge back through his credit card company, which the credit card company found in Exact Data's favorOnce again the client reached out to Exact Data and although we were no longer obligated to contact the client we did our best to work with the client to resolve matters.We have since reached out to the client directly to work toward an amicable resolution,we have made offers to the client and both offers were denied

Exact Data has supplied the data file for this order in line with the requested targeting details confirmed by the customerWe can also confirm that the customer has attempted to reverse the charge on three different occassions through their credit cared company and each time the fiancial
institution found in favor of Exact DataWith that being said although we do our best to resolve matters amicably once the client chose to pursue the financial institution as a means to resolve their concerns,we have no choice but to let it run that courseIn this instance we were found to have provided the data file in accordance with the agreed upon terms and conditions and as such a refund is not warranted

Our records indicate that the client purchased an append of telephone numbers to a previously ordered fileThere is never a guarantee on the number of records that will be appended, nor was that an admission made by our Sales TeamThere was a one time run charge for the serviceAs such this order
was executed in accordance to the terms agreed uponWhile we understand the customers complaint, we would like it be noted that although the clients expectation may not have been met, that is not indictative that the service purchase was not provided. We do our best to resolve all matters amicably and as such have issued a full refundThe refund receipt has been attached for your convenience

Positive experienceDid a one month trial social media campaignWas promised (and delivered) a certain number of clicks to my website, and that's what I received

Horrible company selling very poor data I had about a 50% failure of delivery on the email list I bought from them Totally unprofessional in handling my dispute Mean people with poor customer service DO NOT work with them Caveat Emptor

I am an entrepreneur who purchased data services from Exact Data and I am very unsatisfied with the product, service, and overall experience with the companyI bought an email list from sales representative Dan *** for $1500, expecting to get great value for my startup businessThis purchase equated to a list of 15,supposedly accurate, targeted emailsAs a reasonable person, I expected a few of these emails to be non-functioning, but after doing my research through a 3rd party email scrubber, I discovered that only 12,of the emails were active addressesA 20% failure rate is unacceptable and refutes what your company claims to be all about: highly targeted marketing leadsA statistic like this shows that you are flat out lying to your customersThroughout the whole process, Mr*** was unresponsive, poor at communicating, and lacking in informationHis habit of making promises he couldn’t keep is a poor business practiceI also worked with another individual, Dijana ***, a customer service representative, who failed to communicate that I needed to approve a message in the portal, an essential step in the processBetween the poor customer service, inaccurate data, and lack of communication, I am very dissatisfied with Exact Data and will be sharing my experience with friends and coworkers who would consider using products or services provided by this company

Approximately five years ago, I reached out to Exact Data regarding the purchase of some mailing lists After speaking with a sales rep, I decided not to purchase any data from them Since that time, I have continued to receive weekly phone calls and emails from multiple sales reps that they cycle through their business I have told every one of them to remove my info from their records but they still continue to call and email I would never do business with a company that seems so desperate to make a sale

I contacted Exact Data in about possibly buying distribution lists for a company I was affiliated with then We never purchased the lists and I ceased working for the company that same year Since then, I receive phone calls from Exact Data on a daily/weekly basis, despite telling them repeatedly that I no longer work for the company that had needed their lists This past week alone I received phone calls!!!!!!

Good Afternoon ***,Thank you for sending this information and voicing your concerns.We do indeed have industry metrics that we use as a standard to compare performance for email deployments Also, as stated in the signed contract, "A specific number of clicks, conversions, or inbox delivery
is never guaranteedDo not expect to be profitable deploying email for standalone direct marketing offers or surveys, not supported by other marketing effortsUnsupported, well targeted email typically works well only for branding, awareness or lead generation campaigns..." Part of receiving the list turnover is to continue to market to these individuals.As a courtesy, we would be willing to re-deploy the campaign as a make good Let us know if you would like to take that offer.Thank you,Exact Data Support

Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: *** ***, CMO
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@exactdata.com
The issue has been resolvedThe resolution was a full refund
Initial Consumer Rebuttal /* (2000, 7, 2015/06/23) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
I received a phone call from the person who handles complaintsShe offered the amount I asked for in my complaint and took care of it shortly after I accepted

Complaint: ***
I am rejecting this response because:The individual continues to ignore how this was sold to me by their sales personHad he used the language that she used to disclaim the database I would have never purchased it It's obvious internally they don't communicate well within Exact data My complaint still stands I would never do business with this company again They operate completely out of integrity on how they represent their product
Sincerely,
*** ***