Exact Data

Initial Business Response /* (1000, 5, 2015/06/24) */
Our records and the signed contract show that the client purchased a list with a 70 mile radius around a specific zip code. Excluding Illinois was not a request on the signed order. The purchase order is a binding contract, which does not...

reflect the additional specifications the client is mentioning.
In an effort to resolve matters amicably. we are willing to work with the client and ultimately make sure they are satisfied with Exact Data.

Thank you for reaching out to voice your concerns. While we can't automatically issue a refund for a list that has been utilized, we will look closely into this matter and reach out to you directly within 24 hours.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Paul [redacted]

Initial Business Response /* (1000, 5, 2015/06/24) */
Our records and the signed contract show that the client purchased a list with a 70 mile radius around a specific zip code. Excluding Illinois was not a request on the signed order. The purchase order is a binding contract, which does...

not reflect the additional specifications the client is mentioning.
In an effort to resolve matters amicably. we are willing to work with the client and ultimately make sure they are satisfied with Exact Data.

Initial Business Response /* (1000, 5, 2015/05/26) */
We have attempted to resolve matters with the client by reaching out directly.
We can confirm the list provided was done so correctly according to the terms and conditions of the purchase order.
However, we will uphold the verbal...

agreement between you and Paul's manager. All postal records have been uploaded again and sent to you as an attachment.

We appreciate your business and your patience in this matter.

Good Afternoon,
Our records show that the client placed an order with Exact Data on Feb. 10th, 2016  with a due date of Feb. 17th, 2016. The order was filled on 2/17/2016. The data file turned over was in line with the targeting details listed on the purchase order. However...

the client informed Exact Data he was less than satisfied with the file and in an effort to resolve matters amicably, our VP of Client Services supplied the client with a replacement file. The client subsequently placed a charge back through his credit card company, which the credit card company found in Exact Data's favor. Once again the client reached out to Exact Data and although we were no longer obligated to contact the client we did our best to work with the client to resolve matters.
We have since reached out to the client directly to work toward an amicable resolution,we have made 2 offers to the client  and both offers were denied.

I ordered a list and was then told it would take 3 days AFTER they tried to bill me. Against **/[redacted] rules to do this... They then wanted to charge me $100 to rush this same day... they then billed me 3 times.... This appears to be a scam stick with [redacted]

Tell us why here. Good Afternoon,
Thank you for your feedback. We are mutually disappointed that you had this experience with one of our Sales Team members. At Exact Data, we pride ourselves on customer satisfaction and would like to work with you personally to address your concerns...

and resolve matters amicably. We will reach out to you directly at the number provided..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will contact you further if we do not receive the check by next week, as stated in Exact Data's email. Thank you. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This company promised to provide a list and did not. After identifying their error they sent the issue to their 'research' Dept taking more time. After recognizing they were unable to provide the service promised I cancelled and was hit with a 10% fee. What a scam and what a rip off

Thank you for your follow up. We have reached out to our Accounting department for an update. Once a refund receipt has been issued, we will upload it for your convenience.

Good Afternoon,As mentioned, there is no further resolution we can offer because of the charge back initiated on your end. All dealings regarding this order will now be handled through the credit card company.

Thank you for your feedback our records show that our Client Support Department followed up with you regarding this matter: Jim,  Upon further review, our records indicate that the data provided was pulled correctly according to the agreed upon targeting details.  Our service was...

to provide the following:   Targeting Details: B2C Postal, Email-Client Deploy, Telephone Geography: Florida Demographics/Selects: LIST MODEL: Accredited Investors   Multi-Use: Postal, Email-Client Deploy, Telephone Multi-Use This was executed correctly and in accordance with the terms and conditions set forth.  Note the section highlighted above as you have agreed to receive a modeled list of accredited investors.  The data turned over was pulled to reflect that information.  Furthermore, the data you agreed to receive is self-reported by the consumer.  We do our best to be forthcoming, which is why this is outlined in our Terms and Conditions:              Specific attributes are captured online, from surveys or modeled by Exact Data or by one of our suppliers.  We all work very hard here at Exact Data to deliver a quality product and maintain good relationships with our clients however, based on our findings the list provided was done so in accordance with the agreed upon terms. Furthermore, a presentation of a call log is standard practice in any case where the phones may be disconnected.  Unfortunately the report has not been provided.  In this instance a refund would not be warranted because the order was filled per specifications.

Thank you for you detailed account of your list issues. Please note that we are looking into this matter and will follow up the client directly. Please allow adequate time to review but expect a resolution within 24-48 hours.

We are sorry to hear this, however based on the contact information provided by the consumer, we do not show they are in our database. The email is not registering, the contact name is not showing up and no phone number is listed. We have no problem with removing the consumer from the system...

entirely but we need to be able to locate them in order to do so. We look forward to an update

Our records indicate that the client did purchase $5k records  and those records were turned over on 9/16/2015. It also shows that additional records were turned over to the client on 9/25/2015 at no additional cost to the client. However, we we will reach out to the client directly in hopes...

of resolving this matter amicably.

Exact Data claims an accuracy % in the 90% range so I purchased a list from the company in the summer of 2015. I ordered a business to business list, but received only consumer information. It took them several weeks to send a new list. Once the new list was received, over 80% of the leads had wrong numbers! Their "escalation process" again took several weeks and when I expressed my irritation over the delays, they stopped communicating entirely. They not only wasted the financial investment I made in the leads, I had payroll expenses and time lost on my project as well.
Exact Data is by far the WORST list broker I've ever dealt with!