Expedia Inc

Complaint: ***I am rejecting this response because:The facts mentioned in Expedia's response is incorrectI received a response from Expedia stating that I am ineligible to apply for Price MatchPasting the email here as proof:"Subject: RE: Hotels:Review Itinerary - Case ID * ***Dear ***,Thank you for contacting Expedia about asking for a price match for your reservation at *** *** *** *** ***.To make a claim under the Best Price Guarantee, you must file a Best Price Guarantee Application form within hours after your Expedia.com booking.Our records indicate that you have booked your hotel reservation on August 21, For this reason, your itinerary no longer qualify for a price match under the Best Price Guarantee program.You may review the terms and conditions of Expedia's Best Price Guarantee program at "http://www.expedia.com/p/info-other/guarantees.htm?mcicid=hp.bpg".We apologize for the inconvenience this has caused you.If this does not answer your question or solve your problem, feel free to reply to this message or call us at *** (*** or *** (for callers outside the U.Sand Canada) and reference case ID: M-***.Thank you for choosing Expedia."I rebutted this email stating that the hr timeline is only for Airline reservation and mine was Hotel reservationAfter a lot of back and forth email with Expedia, they finally admitted that I can indeed get Price match, but I need to submit it via the toolBut by then the timeframe for filing the Best Price Guarantee was over and the tool DID NOT let me proceed.In short Expedia kept me from filing the claim until it was too late, which I see as deceitful business practice and wrongful advertisement. Sincerely,*** ***

Dear *** ***,
Please be advised that our corporate managers are working to get your refund and need a few more days for processing. You will be contacted once the refund is processed
Thank you for your patience and for being a valued Gold member!
Best Regards,
Expedia Corporate Office

Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which
have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Ms*** (Revdex.com case number ***) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Hayden J***Tier Customer Service

January 19,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding an Expedia account We understand Ms*** is requesting to remove the Expedia accountOn January 12, 2017, we received receipt of the Revdex.com complaint
Our records reflect on December 14, 2016, the customer contacted Expedia via email advising they did not open an Expedia account using the email address ***@yahoo.comThe customer requested to remove the accountExpedia replied to the customer advising that the cancellation request may take up to days to process
On January 19, 2017, Expedia has deactivated the customer account from our site
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

March 16,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Hotwire Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Hotwire regarding an issue from our customerWe appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attentionHotwire is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Based on the information provided in Mr***’s complaint, we have been unable to locate his bookingAt this time, we are requesting Mr*** please provide an itinerary number and the email address associated with his bookingThis information will enable us to appropriately address the situation, and upon receipt Hotwire will be able to assist further
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

Complaint: ***I am rejecting this response because:
Expedia fails to address the fact that their website is falsely advertising the destination as a beach destination There is no direct information indicating that there is no beach access at the hotel It is defrauding the customer in thinking that the destination is a beach destination with swimming access It is not acceptable that one has to find out t his information after flying thousands of miles
I request a full refund of my initial claim Expedia should hold the hotel accountable for advertisement The pictures/words describing the hotel on not sufficient to tell one that you cannot swim on the beach I did not fly thousands of miles to swim in a pool
Sincerely,*** ***

September 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr*** *** (Revdex.com ID number ***) regarding a flight reservationOur records indicate on August 24, 2015, the customer self-booked a non-refundable flight reservation using the Expedia.com websiteTravel is with ***We understand from the complaint the customer is requesting a refundAs Expedia.com is an online travel website, we give the customer the capability to choose the dates, flights, and airlines of their choice though the actual cost of the airline ticket is charged by the carrier directly, not ExpediaExpedia was able to capture the customer’s individual step by step booking process, and the final page of the completed reservation reflects the total charge of $for both ticketsHowever as we are unable to see if this charge was stated prior to the customer entering his credit card information, Expedia has processed a one-time courtesy refund in the amount of $The time it takes to post the refund to his account depends on how quickly his credit card company processes refundsWe regret any inconvenience that may have occurred and would like to assure Mr*** that his business is important to usAgain, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Complaint: ***
I am rejecting this response because: this was not exposed to me when bookingin addition, I do not agree and will spend the word around the USG to advise others as wellRecommend Expedia clearly detail what is refundable and notWill work to rate Expedia appropriately as fraudLegal options will be investigatedI clearly asked as was told that I would be refunded and I cancelled as I was expected to be refunded all costsCustomers are apparently always wrong to this company.
Sincerely,
*** ***

September 1,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

Complaint: ***I am rejecting this response because:This is ridiculous You did not do any further research because if you did you would see that it wasn't anyone else but Expedia's customer service that caused this whole situation to be as difficult as it has been Please let me re-iterate what exactly happened, and this time don't make it appear as though customer service went above and beyond the call of duty to assist me because that is NOT what happened, if anything customer service just made the situation so much worse!Please read the attached as it gives a breakdown of why I reject this response and any other response until they are able to provide me a FULL REFUND not 10% of what I paid!Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

September 14,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

October 5, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: O-***Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request On September 21, we contacted the customer to acknowledge receipt of their Revdex.com complaint and let her know we will need copies of her receipts or bank statement for verification of expenses, before we could process a refund Our records indicate the customer had booked flights from Seattle to Los Angeles, connecting to Brisbane Australia departing August 5, and returning August 19, The *** *** flights from Seattle to Los Angeles had been cancelled and the customer did not receive notification The customer had to purchase new flights, out of pocket, and is requesting reimbursement Expedia has received copies of Ms*** credit card statement verifying the charges of $each for her and her husband to purchase tickets at the airport upon finding their tickets had been cancelled It is never Expedia’s intention to inconvenience our customers and we regret the issues our customer faced On October 5, Expedia refunded a total of $back to the customer’s original form of payment The time it takes for this credit to be available in their account depends upon how quickly their bank processes refunds Ms*** has also asked for reimbursement for her baggage fees Expedia does not refund for baggage fees charged by the airlines Each airline sets their own baggage fees, which are charged directly to the customer, and are not included in the cost of the airline ticket This information is available on both our Expedia.com site, and on the customer’s itinerary which states:Airline rules & regulations • Prices do not include baggage fees or other fees charged directly by the airline.While we cannot cover the customer’s baggage fees, we would like to offer the customer a $future travel coupon that can be used for any Expedia Special Rate Hotel or on a package booking through Expedia.com We were not able to add a coupon at this time, as we could not locate a permanent Expedia account for Ms*** under her email addressIf she would like to create a permanent Expedia account and email me, I will be happy to add that for her I will send her a separate email which she can reply to, if she would like the travel coupon We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Roseanne G*** Tier Customer Service

Complaint: ***
I am rejecting this response because: I do NOT dispute the fact that it was a non refundable room That is NOT in question What I reject is that the company will not acknowledge the original mistake on their part The dates that I booked for were not the dates that I was given The issue is that either the system glitched or the confirmation was manually input incorrectly by an employee I was given the WRONG dates--DATES I DID NOT CHOOSE Upon receipt of the confirmation, I began trying to correct this error, only to be given incorrect information OVER AND OVER by representatives who either lied about availability or told me what I wanted to hear to get me off the phone In one instance I was told that the hotel would refund the money--upon calling the hotel directly, I was told that they have no such policy with any 3rd party booker Another instance I was told there was no availability, which, according to the hotel again and your own website was another lie Yet another time I was told that as long as I booked with the same hotel chain, I would get my money refunded She made the promise to call me back to confirm and, of course, she never didAside from the poor business practices that connecting with this company distasteful, the real problem does not lay there. Once again, the issue is this: the confirmation email I received back DID NOT MATCH the order I submitted A refund is INDEED in order due to the technical error ON YOUR END I was not given the correct dates, and upon reading the numerous other complaint, I'd say this is an bigger issue than just myself It appears to be a legitimate, systemic problem within the company Had I booked the dates of May and 29, I would have stayed at the hotel and there would be no problem The dates I booked were May 26-- Your company did not give me the dates I requested and then lied to me over and over and never responded to my inquiries afterwardI formally request my refund--again
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: there is no way that the Jonathan Edwards motel is a three to four star hotel.
read customer complaints under the web site for yourself. I am not the only person who has been scammed in this way, according to customer reviews. I have contacted Eye Team investigate and plan to file a complaint with cyber crimes for being scammed. Businesses should not be able to get away with this. Not one sight did I see say that the Jonathan Edwards motel is a star hotel. On customer reviews there was one horror story after horror story of people who stayed in this motel. Travelocity gives it stars, and some of Expedia's sights say and another sight of Exedia's say stars. Seems as though Expedia can't even agree how many stars to give this place. When looking up the ratings of the hotels in the Dennis MA area, The Jonathan Edwards falls in a ranking of #out of 20. Nearly the worst rated. I rebooked, down the road in West Yarmouth during the weekend of July 8th. We stayed at the Clarion Inn, a three star hotel, honest to its word, and a whole lot better than the Jonathan Edwards Motel. There were several other hotels in the area rated stars and ranked much higher that the Jonathan Edwards motel. This is advertisement and I plan to seek further action.Sincerely,*** ***

July 15, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-*** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr***We regret to hear he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr*** *** (Revdex.com ID number ***) regarding a hotel reservationDespite the customer’s recent experience, we encourage him to continue to use Expedia for his future travel arrangements, thereby allowing us the opportunity to restore faith in our companyWe have provided Mr*** online Expedia account with a $Electronic Travel Coupon valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation packageThe coupon will appear in the booking path for his next qualified reservation, and it is valid until one year from the date of this letterIn addition, we have provided his comments to our market managing department to ensure the hotel’s information is updatedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

August 6, Complaint Department Re: Expedia Case #: O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com Case number) *** regarding a hotel reservationWe understand from the complaint, the customer is requesting assistance in regards to a hotel refundOur records indicate on July 10, 2015, Ms*** self-booked a hotel reservation on Expedia website, for hotel stay with the Oakland *** City Center, checking in on July 31st, 2015, for one nightWe have verified on July 10, 2015, the customer contacted Expedia requesting a cancellation of the reservation on the same dateOur representative advised the of the hotel terms and agreement which was located on the itineraryAt the time of booking the customer agreed to the terms and conditions stated below: Cancellation or Change Policy The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe hope the customer understands we must abide by the providers policies; as suchAs a result, we are unable to issue a refund as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel P*** Tier Customer Service

March 13,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on November 2, 2016, Mr*** booked a roundtrip flight from San Francisco, California to Mexico City, Mexico scheduled for travel January 11, 2017, through February 22,
We understand from Mr*** complaint that he arrived on at the airport on February 22, 2017, and discovered that his return flight had been canceledMr*** says that he had to purchase two one way flights back to San Francisco for $as a result of Expedia’s refusal to refund the return flights
On March 7, 2017, we contacted Aero Mexico on Mr*** behalf to inquire about the return flightRegrettably, the airline could not provide any informationWe were instructed to have the customer submit a refund request via email to [email protected] also issued a refund of $to the original form of payment
Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAero Mexico was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryWe hope you understand we must adhere to the policies dictated by the airlinesAs Aero Mexico was the merchant of record, they are also the party to approve any appropriate refundsMost airlines request up to two billing cycles for a refund to post
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

April 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a package reservation. We understand Mr*** is requesting a refund On March 10, 2016, we received the receipt of the Revdex.com complaint
Our records reflect on October 1, 2015, the customer self-booked a package reservation, using Expedia.com. Travel was on American Airlines, departing November 10, 2015, from Austin, Texas to Newark, New Jersey; returning on November 13, 2015, from Newark, New Jersey to Austin, Texas with United. The package also included a car rental with U-Save Car Rental, pidate November 10, 2015, drop-off date November 13, at the Wyndham Hotel in Newark, New Jersey. The customer is stating once he arrived at the U-Save Car Rental, they charged him a $deposit fee and an extra $for dropping off the rental car late The customer is stating, they were advised the deposit fee was refundable; however, they still have not received the deposit back from the rental company
Upon further researching this matter, we can confirm on December 9, 2015, the customer emailed Expedia, advising they were charged a $refundable deposit fee from U-Save Car Rental and still has not received a refund from that deposit. On December 23, 2015, Expedia replied to the customer, advising we contacted U-Save Car Rental; however they were closed due to the holiday. Expedia advised the customer to contact us directly on that following Monday once the car rental company was open
On December 31, 2015, Mr*** emailed Expedia, advising he was still waiting for his refund for the deposit The customer advised they sent their billing statement, which reflects a charge in the amount of $
On April 6, 2016, in reviewing Mr*** account, we can confirm the customer’s billing statement that was sent on December 31, 2015, was copy and pasted. On that same day, Expedia contacted U-Save Car Rental on the customer’s behalf; they advised they did charge a $refundable deposit fee. The car rental company advised, the deposit was refunded back to the customer on November 13, 2015; they verified the refund was received on November 14, 2015. The vendor advised they found no fees in the amount of $60.00, which were charged to the customer. The car rental company stated they do not charge late fees for dropping off car rentals
The vendor also, advised the customer did take their additional insurance, which the customer agreed to. The customer was only charged in the amount of $
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each vendor has its own specific set of policies and procedures as does each reservation purchasedWe request the customer; review his billing statement starting on November 2015, to determine whether his bank or credit card refunded the deposit fee.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

July 23,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
At Expedia, we take customer complaints and feedback seriously, and are committed to providing our customers a great experience from booking to stayWhile we do not view this complaint as something Expedia is responsible for, because we value Ms*** as a customer and regret the experience she reports, we have already undertaken an exception to resolve her complaintA refund in the full amount of her booking $was issued to her original form of paymentRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly her credit card company processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service