Expedia Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

April 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a package reservation. We understand Mr*** is requesting a refund On March 10, 2016, we received the receipt of the Revdex.com complaint
Our records reflect on October 1, 2015, the customer self-booked a package reservation, using Expedia.com. Travel was on American Airlines, departing November 10, 2015, from Austin, Texas to Newark, New Jersey; returning on November 13, 2015, from Newark, New Jersey to Austin, Texas with United. The package also included a car rental with U-Save Car Rental, pidate November 10, 2015, drop-off date November 13, at the Wyndham Hotel in Newark, New Jersey. The customer is stating once he arrived at the U-Save Car Rental, they charged him a $deposit fee and an extra $for dropping off the rental car late The customer is stating, they were advised the deposit fee was refundable; however, they still have not received the deposit back from the rental company
Upon further researching this matter, we can confirm on December 9, 2015, the customer emailed Expedia, advising they were charged a $refundable deposit fee from U-Save Car Rental and still has not received a refund from that deposit. On December 23, 2015, Expedia replied to the customer, advising we contacted U-Save Car Rental; however they were closed due to the holiday. Expedia advised the customer to contact us directly on that following Monday once the car rental company was open
On December 31, 2015, Mr*** emailed Expedia, advising he was still waiting for his refund for the deposit The customer advised they sent their billing statement, which reflects a charge in the amount of $
On April 6, 2016, in reviewing Mr*** account, we can confirm the customer’s billing statement that was sent on December 31, 2015, was copy and pasted. On that same day, Expedia contacted U-Save Car Rental on the customer’s behalf; they advised they did charge a $refundable deposit fee. The car rental company advised, the deposit was refunded back to the customer on November 13, 2015; they verified the refund was received on November 14, 2015. The vendor advised they found no fees in the amount of $60.00, which were charged to the customer. The car rental company stated they do not charge late fees for dropping off car rentals
The vendor also, advised the customer did take their additional insurance, which the customer agreed to. The customer was only charged in the amount of $
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each vendor has its own specific set of policies and procedures as does each reservation purchasedWe request the customer; review his billing statement starting on November 2015, to determine whether his bank or credit card refunded the deposit fee.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

September 14,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

March 16,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Hotwire Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Hotwire regarding an issue from our customerWe appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attentionHotwire is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Based on the information provided in Mr***’s complaint, we have been unable to locate his bookingAt this time, we are requesting Mr*** please provide an itinerary number and the email address associated with his bookingThis information will enable us to appropriately address the situation, and upon receipt Hotwire will be able to assist further
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

Complaint: ***I am rejecting this response because:
Expedia fails to address the fact that their website is falsely advertising the destination as a beach destination There is no direct information indicating that there is no beach access at the hotel It is defrauding the customer in thinking that the destination is a beach destination with swimming access It is not acceptable that one has to find out t his information after flying thousands of miles
I request a full refund of my initial claim Expedia should hold the hotel accountable for advertisement The pictures/words describing the hotel on not sufficient to tell one that you cannot swim on the beach I did not fly thousands of miles to swim in a pool
Sincerely,*** ***

March 13,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on November 2, 2016, Mr*** booked a roundtrip flight from San Francisco, California to Mexico City, Mexico scheduled for travel January 11, 2017, through February 22,
We understand from Mr*** complaint that he arrived on at the airport on February 22, 2017, and discovered that his return flight had been canceledMr*** says that he had to purchase two one way flights back to San Francisco for $as a result of Expedia’s refusal to refund the return flights
On March 7, 2017, we contacted Aero Mexico on Mr*** behalf to inquire about the return flightRegrettably, the airline could not provide any informationWe were instructed to have the customer submit a refund request via email to [email protected] also issued a refund of $to the original form of payment
Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAero Mexico was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryWe hope you understand we must adhere to the policies dictated by the airlinesAs Aero Mexico was the merchant of record, they are also the party to approve any appropriate refundsMost airlines request up to two billing cycles for a refund to post
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

June 23,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***We regret to hear Ms*** did not accept our response
When we receive the same complaint from the Revdex.com and the Attorney General as we have this one, we must send our final response to the Attorney GeneralWe have sent our response which they should receive any day.
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

August 22, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time
to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com ID number ***) regarding a hotel reservationUpon receipt of the Revdex.com submission, we have verified on August 16, 2016, Expedia processed a refund in the amount of $ back to the original form of paymentThe time it takes to post the refund to the customer’s account depends on how quickly their credit card company processes refundsWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Complaint: ***I am rejecting this response because:The facts mentioned in Expedia's response is incorrectI received a response from Expedia stating that I am ineligible to apply for Price MatchPasting the email here as proof:"Subject: RE: Hotels:Review Itinerary - Case ID * ***Dear ***,Thank you for contacting Expedia about asking for a price match for your reservation at *** *** *** *** ***.To make a claim under the Best Price Guarantee, you must file a Best Price Guarantee Application form within hours after your Expedia.com booking.Our records indicate that you have booked your hotel reservation on August 21, For this reason, your itinerary no longer qualify for a price match under the Best Price Guarantee program.You may review the terms and conditions of Expedia's Best Price Guarantee program at "http://www.expedia.com/p/info-other/guarantees.htm?mcicid=hp.bpg".We apologize for the inconvenience this has caused you.If this does not answer your question or solve your problem, feel free to reply to this message or call us at *** (*** or *** (for callers outside the U.Sand Canada) and reference case ID: M-***.Thank you for choosing Expedia."I rebutted this email stating that the hr timeline is only for Airline reservation and mine was Hotel reservationAfter a lot of back and forth email with Expedia, they finally admitted that I can indeed get Price match, but I need to submit it via the toolBut by then the timeframe for filing the Best Price Guarantee was over and the tool DID NOT let me proceed.In short Expedia kept me from filing the claim until it was too late, which I see as deceitful business practice and wrongful advertisement. Sincerely,*** ***

January 19,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding an Expedia account We understand Ms*** is requesting to remove the Expedia accountOn January 12, 2017, we received receipt of the Revdex.com complaint
Our records reflect on December 14, 2016, the customer contacted Expedia via email advising they did not open an Expedia account using the email address ***@yahoo.comThe customer requested to remove the accountExpedia replied to the customer advising that the cancellation request may take up to days to process
On January 19, 2017, Expedia has deactivated the customer account from our site
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

August 6, Complaint Department Re: Expedia Case #: O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com Case number) *** regarding a hotel reservationWe understand from the complaint, the customer is requesting assistance in regards to a hotel refundOur records indicate on July 10, 2015, Ms*** self-booked a hotel reservation on Expedia website, for hotel stay with the Oakland *** City Center, checking in on July 31st, 2015, for one nightWe have verified on July 10, 2015, the customer contacted Expedia requesting a cancellation of the reservation on the same dateOur representative advised the of the hotel terms and agreement which was located on the itineraryAt the time of booking the customer agreed to the terms and conditions stated below: Cancellation or Change Policy The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe hope the customer understands we must abide by the providers policies; as suchAs a result, we are unable to issue a refund as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel P*** Tier Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: this was not exposed to me when bookingin addition, I do not agree and will spend the word around the USG to advise others as wellRecommend Expedia clearly detail what is refundable and notWill work to rate Expedia appropriately as fraudLegal options will be investigatedI clearly asked as was told that I would be refunded and I cancelled as I was expected to be refunded all costsCustomers are apparently always wrong to this company.
Sincerely,
*** ***

September 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr*** *** (Revdex.com ID number ***) regarding a flight reservationOur records indicate on August 24, 2015, the customer self-booked a non-refundable flight reservation using the Expedia.com websiteTravel is with ***We understand from the complaint the customer is requesting a refundAs Expedia.com is an online travel website, we give the customer the capability to choose the dates, flights, and airlines of their choice though the actual cost of the airline ticket is charged by the carrier directly, not ExpediaExpedia was able to capture the customer’s individual step by step booking process, and the final page of the completed reservation reflects the total charge of $for both ticketsHowever as we are unable to see if this charge was stated prior to the customer entering his credit card information, Expedia has processed a one-time courtesy refund in the amount of $The time it takes to post the refund to his account depends on how quickly his credit card company processes refundsWe regret any inconvenience that may have occurred and would like to assure Mr*** that his business is important to usAgain, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

July 23,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
At Expedia, we take customer complaints and feedback seriously, and are committed to providing our customers a great experience from booking to stayWhile we do not view this complaint as something Expedia is responsible for, because we value Ms*** as a customer and regret the experience she reports, we have already undertaken an exception to resolve her complaintA refund in the full amount of her booking $was issued to her original form of paymentRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly her credit card company processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Complaint: ***
I am rejecting this response because: I did contact Expedia (both locally and US) when I was at the resortOn the phone over an hour 2X. The comment itermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers." is not justification for not delivering what they advertise. Attached is a screenshot of the Expedia site offering the coupons. This happens all the time when customers book trips on Expedia. They promise services and when you get to the hotel they know nothing about the offers on Expedia.
Sincerely,
*** ***

November 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time
to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com ID number ***) regarding a hotel reservationThe information provided in the customer’s comment was not linked to an accountAt this time we are requesting the customer please provide the email address used to make the reservation and/or a copy of their confirmationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

May 4,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: O***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on February 2, 2016, Mr*** booked a roundtrip flight from Tokyo, Japan to Los Angeles, CaliforniaTravel was schedule from February 27, 2016, through March 24,
We understand from Mr*** complaint that he is requesting a refund for the $that he paid for changing his return flightAccording to Mr***, he missed his return flight because the email confirmation that he received from Expedia stated that his return flight was scheduled for March 24, 2016, but when he arrived, he was informed that the flight was the March 23, As a result, he needed to change the return date of his flightThe airline charged $for the change and Mr*** is requesting that we refund the fee for what he feels was our errorMr*** stated that he mother contacted Expedia and was told there would be no charges for the change
After review, we noticed that Mr*** booked the flight online himself, or an authorized user on the account booked it for himThe travel dates were selected by the person booking the flightWe also noticed that the return flight was scheduled to depart on March 23, 2016, and arrive on March 24, The confirmation email mentioned that the flight was due to arrive on March 24, Our records state that we informed Mr*** mother of this when she contacted our office
Although we understand Mr*** complaint, we are unable to offer a refund as we see no errors by Expedia
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Dear *** ***,
Please be advised that our corporate managers are working to get your refund and need a few more days for processing. You will be contacted once the refund is processed
Thank you for your patience and for being a valued Gold member!
Best Regards,
Expedia Corporate Office

Complaint: ***I am rejecting this response because:I received a call from Addison in Tierlast Thursday She said she is working on a resolution and she will get back to me I will not close t his issue with Revdex.com until the issue is totally resolved Sincerely,*** ***