Expedia Inc

December 2,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on November 28, 2016, Ms*** booked a three-night stay at the Shelburne NYC Hotel from December 4, 2016, through December 7,
We understand from your correspondence that Ms*** viewed a price of $195.60, and booked the reservation, but when she received a confirmation email showing that she was charged $She contacted our office to dispute and requested that we honor the price that she was quotedMs*** also provided a screenshot showing the price of $
Upon receipt of this complaint, we accessed Ms***’s account and discovered that the matter was addressed on December 1, We confirmed that a refund of $was processed to the original form of paymentRefunds like this usually take between 3-business days to postWe regret any inconvenience encountered by Ms*** as it relates to this booking
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Complaint: ***I am rejecting this response because: All this is falseI called customer service department several times from May19,thru the date I arrived on May 22, Customer service reps and managers advise me that everything was fine that reservation dates where going to be changedI called the night before arriving more times on my way there this company does not like to take responsibility to customers for promise I had no place to stay in vegas in the fact that they took money out of my bank of and refuse to refund me stated this a penaltywhen seen the dates was wrong immediately contacted Expedia company in regards to thisfurther more this company did not contact me regarding this compliant the called *** *** left her a message left no contact information except for me to contact customer service once againWhy would this company contact someone who has nothing to do with the complaint except to be a witness because she has spoke with reps there as well May 19, 8:spoke with a *** who stated the hotel was going to change the dates because it was incorrectThree other calls was made to this company on this same the reps are rude don't care to help the customers with issuesI called again on May 20, 12:00pm spoke with supervisor *** manager *** again stated that the dates are change there wasn't going to be a problemThis company needs to pull these calls I spent hours on the phone one day on the next I spent a total of hours on the trying to correct the problem finally on May 21, the hotel stated they need a letter from Expedia to accommodate the date change the hotel at *** *** *** *** stated the would manger ***The waiting to I arrive to tell me there was nothing they can doI spent on a hotel on May 22, then I had to sleep in my car hotel price where to a night I spent hours driving to vegas $in gas this I am going to also contact atty general office regarding this company poor business practice. All they say is there is nothing we can do put you on hold for several minute or even hours before coming to speak with youNO they need to compensate me for the *** I went through on may thru may 25, there is attachment requesting the hotel to accommodate the dates which I was told it was going to be done and I arrived at the hotel on May at 6am was told could not ck because the dates was never changedAgain the person who stated on the response that she try to contact not true *** *** number was not on the complaintExpedia needs to find a corporate manager in charge of complaints who will take responsibility for the companies mistakes and customer service,supervisor and managers who can speak English ans don't care about customers I will never use this company again either will any of family or friends Sincerely,*** ***

I am emailing to notify you that Expedia refunded our credit with them on August 3, Our complaint with Expedia has been resolved in a satisfactory manner Many thank for all the work you do at Revdex.comConsumers, like us, are happy to have you advocating

November 10, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us
time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms*** *** (Revdex.com case number ***) regarding two flight reservationsOur records indicate that on October 29, 2016, Ms*** self-booked a combined one-way flight reservation through the Expedia.com websiteTravel was with both United Airlines and American Airlines, each airline charging the customer’s credit card separately, not ExpediaOn October 29, 2016, Ms*** self-booked another flight reservation which also included a car reservation through the Expedia.com websiteTravel was with both United Airlines and American Airlines departing November 15, 2016, with United Airlines being the validating carrier(the entity that received Ms***’s funds and the company charging Ms***’s credit card), not ExpediaWe understand from his complaint that the customer is requesting a refundPlease note that Expedia serves as a third-party intermediaryWe give the customer the capability to choose the dates, flights, and airlines of their choiceEach airline has its own specific set of policies and procedures as does each ticket purchasedWe hope the customer understands that we must adhere to the policies dictated by the airline in regards to cancellations and refundsUpon further investigation, we show the customer contacted Expedia via email on October 29, 2016, stating she was having difficulty with self-booking a reservation which included a carExpedia replied to the customer with different options that may be causing the difficulty but also advised her that she may contact Expedia via phoneWhen making a reservation on Expedia.com, the customer always has the option of speaking with one of our travel specialists who are here to assist hours a day, seven days a weekAs always, making a reservation with one of our travel specialists is no additional costOn November 3, 2016, the customer contacted Expedia regarding the additional charges on her credit cardAt this time Expedia advised the customer of the double booking which did not have identical flightsThe assisting representative contacted both airlines on behalf of the customerThe customer was advised that American Airlines would refund minus a $airline imposed feeUnited Airlines would not authorize a refund through Expedia and stated the customer would need to request a refund directly through the airlinePer notes in the airline ticket information, notated by the airline; customer contacted American Airlines directly and the supervisor stated the airline imposed fee would now be $Refund was processed on November 9, In addition, at the time of purchase, the customer was provided with the fare rules of the tickets that stated that the tickets were non-refundableWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

May 18,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a pending authorization complaint
Our records indicate no itineraries were created for the date and flight the customer is referring to. Ms*** is stating her attempts to purchase a flight on Expedia.com were not able to be processed. There can be many reasons the bank or credit card company will reject a purchase. Many people attempting to book travel find they have a daily spending limit and the cost of their travel is over that limit and they have to contact their bank to have the daily limit temporarily increased so their purchase will process. The other issue the customer is referring to is a pending authorization
When customers attempt to make online purchases, the vendor’s accounting system will electronically contact their bank or credit card companies’ system to validate the account is active. At that time, the bank or card company may place a hold on the amount of funds the customer is attempting to spend, in anticipation of the vendor debiting the account for the purchase. When a purchase is not completed, and the vendor does not withdraw the funds, the hold is usually released within three business days. When a customer has several failed attempts to make purchases, this can put a large amount of funds on hold at their bank or card company.
Although vendors, such as Expedia, do not request these holds be placed, we can contact the customer’s bank or Card Company, and ask that they release the hold immediately. We verify the transaction was not completed and confirm we won’t be debiting the customer’s account. However, banks require our agents to have the customer on the phone, when making this request. Therefore, a customer that has a failed transaction would need to call 1-800-EXPEDIA (397-3342) and ask to have a pending authorization removed. They will be transferred to an agent who can assist by calling their bank or card company and asking for release of the hold(s). Most banks and card companies will release the customer’s funds at Expedia’s request, however; some have rules that require the hold to remain for a period of time set by the financial institutionExpedia does not have any authority to force the banking institution or credit card company to release the hold, if they refuse
In the case of flights, Expedia is not the merchant of record. Expedia acts only as a third party booking intermediary for the airlines and the customer is charged directly by the airline. For pending authorizations for flights, the customer would need to contact the airline customer service line to ask them to assist in having the authorization removed
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

September 21, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O*** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr*** Eric *** (Revdex.com ID number ***) regarding phone call solicitationOur records indicate the account associated to the email address provided by the customer is in the name of ‘*** ***”At this time we are requesting Mr*** verify the account he is referring to and or all accounts associated with the email address he providedUpon receipt, Expedia will remove him from any calling/mailing listsAgain, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Complaint: ***I am rejecting this response because: Expedia keeps on saying that I will no longer receive promotional Emails. I never said I was getting promotional Emails. I do not wish to receive any *monthly statements*. This current response is the exact response I receive from Expedia Email customer service, and they continue to misread my needs.Sincerely,*** **

Complaint: ***I am rejecting this response because: I could not response sooner because I was in Europe and could not get to my emails most of the time Expedia not only cost me money but stress, panic attacks and sleepless nightsYes they refunded my money but charged me $to change my daughters flight Plus I lost my hotel room without a refund since they booked me the only flight they had which was a lot later They lied to me and treated me unfairly This company has no morals, they don't care about people and they lie to you They put you on hold for hours when it has to do with a problem and never get back to you I am very upset on how they take advantage and to find out, they were sending the information to a wrong email So they should have owned up to what was their fault I want the money I lost due to their mistake I am sorry but I just got back into the states and I am also dealing with the attorney general of Washington.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am content to share the cost of the error as outlined by Expedia
Thank you for your assistance
Sincerely, *** ***

August 10,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding an issue with pending authorizations and a request to honor airline pricing that was available when the customer attempted to book earlier
When customers attempt to make online purchases, the vendor’s accounting system will electronically contact their bank or credit card companies’ system to validate the account is active. At that time, the bank or card company may place a hold on the amount of funds the customer is attempting to spend, in anticipation of the vendor debiting the account for the purchase. When a purchase is not completed, and the vendor does not withdraw the funds, the hold is usually released within three business days. When a customer has several failed attempts to make purchases, this can put a large amount of funds on hold at their bank or card company.
Although vendors, such as Expedia, do not request these holds be placed, we can attempt to contact the customer’s bank or Card Company, and ask if they will release the hold. We verify the transaction was not completed and confirm we won’t be debiting the customer’s account. However, banks require our agents to have the customer on the phone, when making this request. Therefore, a customer that has a failed transaction would need to call 1-800-EXPEDIA (397-3342) and ask to have a pending authorization removed. They will be transferred to an agent who can assist by calling their bank or card company and asking for release of the hold(s). Some banks and card companies will release the customer’s funds at Expedia’s request, however; some have rules that require the hold to remain for a period of time set by the financial institutionExpedia does not have any authority to force the banking institution or credit card company to release the hold, if they refuse
With regard to providing price matching with an earlier attempt to book; Expedia acts only as a third party booking intermediary and as stated in the Terms of Use for our website, which the customer agrees to when utilizing our services, all of our travel products, prices, and availability, are subject to change until customers have completed their purchase and a reservation is ticketed and confirmed by the airline or other vendors. We cannot match a price seen at an earlier date that the customer was not able to complete booking for and for which the airlines did not ticket
TERMS of USE for Expedia website
https://www.expedia.com/p/info-other/legal.htm
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement")Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in courtYou should also read our Privacy Policy, which also governs your use of the WebsiteBy accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall applyIf you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents
Expedia regrets the difficulty the customer was experiencing while attempting to book on our site. Customers can contact an Expedia agent for assistance in placing their booking at 1-800-EXPEDIA (1-800-397-3342)Our agents are available hours a day, seven days a week.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Corporate Customer Service

Complaint: ***I am rejecting this response because:My intinerary has YET to be updated, I was promised a credit on my Expedia account, which never showed, and they still charged me an extra $This is NOT acceptable, the customer service has been HORRIBLE, and I have recently filed a lawsuit on this company concerning their LIES AND DECEIT AND PROMISES on resolving this issueI do not accept this, AT ALLThey have still not held up their policies or promises! Sincerely,*** ***

September 6,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request
Our records reflect on July 31, the customer accessed Expedia.com and self-booked flights. The flights were changed at the customer’s request and *** Airlines, who is the merchant of record and the party debiting the customer’s credit card, charged $per passenger for changing the tickets. The charges were not Expedia fees and no further charges were placed on her credit card. As Expedia is not the merchant of record and acts only as a third party booking intermediary, we must abide by the terms and conditions set by the vendors who utilize our website for their travel products. *** Airlines does not refund change fees once they have charged the customer
Regrettably we are unable to provide any refund of the airlines change fees.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

July 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

June 8,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr*** is requesting that the flight reservation be confirmedOn May 23, 2016, we received the receipt of the Revdex.com complaint
Our records reflect on April 30, 2016, the customer self-booked a flight reservation for *** *** *** using Expedia.com Travel is on Copa Airlines, departing May 28, 2016, from Boston, Massachusetts to Salvador, Brazil; returning on June 12, 2016, from Salvador, Brazil to Boston, MassachusettsThe customer is stating that the flight reservation has not been confirmed as of yet
Upon further researching this matter, we can confirm on May 17, 2016, the customer contacted Expedia, regarding the flight reservationWe can confirm the customer contacted Expedia several times regarding the flight reservation
In reviewing the customer’s account the ticket was issued on May 25, and Expedia did contact the customer to advised of the status of the ticketOur records show that the outbound was used and the return is confirmed and active for travel on June 12,
Please accept our apologies in regards to the hold times you experienced while attempting to contact our Customer Support departmentWe regret any inconvenience that may have occurred and would like to assure you that your business is important to us.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***

April 26,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a hotel refund request. We understand (Customer Name) is (Insert Recap of Customer Complaint/Concerns
Our records indicate the customer’s booked two itineraries, *** booked on March 3, & *** booked March 4, 2016, through Orbitz and Expedia respectively for a stay at the Days Inn Mission Valley, San Diego, CA for March 14, through March 17, 2016. The customer is stating the reservations were cancelled outside penalty and they have been attempting to get refunds for both itineraries.
Our records further reflect that two refunds have previously been processed, on March 7, a refund in the amount of $was credited back to the original form of payment refunding in full for Itinerary ***, and on March 4, a refund in the amount of $was processed back to the original form of payment for itinerary ***The first night of the itinerary was retained on itinerary ***, as stated on the booking. However, as the hotel has agreed not to charge Expedia, on April 26, Expedia has processed an additional refund in the amount of $ was returned to the original form of payment, fully refunding itinerary ***. Both itineraries are not refunded in full.
Expedia regrets the inconvenience this matter has caused our customers
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

September 25,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Mr*** *** (Revdex.com case number ***) regarding a package reservation
Our records indicate that on March 4, 2015, Mr*** self-booked a package reservation using Expedia’s website, itinerary ***The package included flights and hotel accommodations for three travelersThe flight portion of the booking was with *** *** from Los Angeles, CA to Maui, HI, departing on June 15, 2015, and returning on June 22, On May 12, 2015, the customer contacted Expedia to exchange the ticket for one of the travelers, as their name needed to be changed from *** *** to *** ***We understand that on the day of departure Mr*** had to purchase a new ticket as his original ticket, instead of the ticket under name *** ***, was reissued under name *** ***Mr*** is requesting a refund for the additional charges he incurred due to this issue
We have verified that a receipt of the new ticket Mr*** purchased was received by Expedia, showing the total amount of $On September 25, 2015, Expedia attempted to contact the customer via phone to verify the amount as in his Revdex.com complaint he listed the refund amount of $742.47; however, we were unable to reach him
A refund in the amount of $(based on the ticket receipt for the alternative flight) was issued by Expedia on September 25, 2015, back to the original form of paymentThe time it takes a refund to post to Mr***’s account depends on how quickly his credit card company processes refunds, generally within 3-business days
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

Complaint: ***I am rejecting this response because:After speaking with different people I was relocated This was not by Expedia's willingness, this was after spending hours on the phone with them and consistently being hung up on My reservation was switched over to *** *** *** because the manager at that hotel contacted Expedia and spent an additional hours on the phone trying to get my reservation switched over The manager had explained to Expedia that they were willing to give me a lower price per night due to the circumstances and Expedia customer service refused to accept that stating that they need to book the nights per what they charge for that particular hotel In total yes I was refunded $because Expedia promised a $credit due to the inconvenience but used that to pay for the additional money they were going to charge me to switch the hotel room, after the manager said she was going to charge me LESS than my original reservation So no I do not accept this response They are trying to make it appear as though I called them once and was immediately relocated I missed everything that was happening on Friday July 17th for the wedding I spent hours trying to fix their mistake This is completely unacceptable If you continue to allow this company to just take advantage of consumers by providing advertising to the public and others being put in a position to where their safety is being put in danger because of it then you are just as wrong as they are This is ridiculous, they take more than the time allowed to respond and the provide you guys some nonsense I want a FULL REFUND period!Sincerely,*** ***

September 3,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a car rental refund request
Our records reflect on August 8, the customer accessed Expedia.com and self-booked itinerary *** for a package booking which included a flight and a car rental through Right-Cars USA to pick up in Los Angeles, CA on August 25, and return August 27, 2017. The rental was for an economy car similar to a Chevrolet Spark. The customer states the car was not in good physical condition and the company did not have another vehicle to substitute. She has contacted Expedia asking for a refund of $
Expedia acts only as a third party booking intermediary and must abide by the terms and decisions of the vendors who offer services on our website. On August 25, Expedia contacted the vendor to advocate on behalf of the customer, requesting a refund for the car rental and Right-Cars USA stated the car was in good working condition and they would not agree to refund the customer. Expedia is not able to process a refund that the vendor will not honor.
Expedia, IncWebsite Terms of Use, which Ms*** agreed to by booking on our site states in part:
http://www.expedia.com/p/info-other/legal.htm
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement")Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in courtYou should also read our Privacy Policy, which also governs your use of the WebsiteBy accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall applyIf you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents
LIABILITY DISCLAIMER
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errorsIn particular, the Expedia Companies and Expedia Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.)
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia PartnersThe Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority
As a courtesy, Expedia provided the customer’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within Ms***’s accountWe hope she will allow us the opportunity to improve upon her experience in the future
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Corporate Customer Service

July 18, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service