Expedia Inc

From: *** *** To: Complaints Subject: *** complaint The business has put the money backWhen I called to let them know they were extremely rude with me and wanted me to rebook with themOnce again all they want to do is make sales not try and help customers
I’m glad they gave me my money back so I never have to deal with them againThank you for your time

September 28,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a Best Price GuaranteeOn September 25, 2015, we attempted to contact Mr*** to acknowledge receipt of the Revdex.com complaint but were unable to reach the consumer
Upon further research, we are unable to locate an Expedia.com account related to *** *** complaintWe respectfully request that the customer provide us with the email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Mr*** concerns
If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Britt M***
Tier Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, FOR NOW. If things can't be worked out with a satisfactory outcome through the bank, I will pursue further action from the Revdex.com.Thank you for your help
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I got the flight information from my bank statement that just hitAs far as the hotel, it works out to be almost $a night, far more than I would have EVER paid for a roomI saw the price at $a night when I clicked to book and not once did I ever see a breakdown of any chargesI would have pdf ed each page showing that informationEven at 12-14% room tax a night it wouldn't have cost that much but yet you still can't give me an itemized breakdown of chargesAgain, if I can't get my basic information I asked for, I'll be more than happy to let my boss, who happens to be my attorney take a look at thisI will never go through Marriott, Vacations by Marriott, or Expedia ever again.
Sincerely,
*** ***

April 24,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on February 13, 2017, Mr*** booked two roundtrip flights from New York, New York to Tokyo, Japan for travel April 5, 2017, through April 13, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative
We understand from Mr***’ complaint that he contacted our office weeks before his scheduled flight to confirm that he had booked premium economy seatsMr*** states that he was issued regular economy seatsHe called Expedia and although he was placed on hold for quite some time, but the supervisor that he spoke to was unable to assist himHe says the same occurred on his return flight
We would like to apologize for the inconvenience that Mr*** may have experiencedIt is never Expedia's intent to mislead or to cause inconvenience to our clients, and we are sorry that Mr*** feels Expedia has done soAccording to our records, we contacted the United Airlines and were informed that the class of service that was booked by Mr*** was “W” which according to United Airlines is considered economy classWe apologized for any inconvenience and issued a $travel coupon for future use
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

Complaint: ***
I am rejecting this response because: They are not telling the truth. January 13, 2017 RE: Itinerary# *** Dear Ms***, My experience with Expedia was horrendous! From the response from Expedia to the Revdex.com, Expedia is NOT disheartened at all! On the phone they admitted that they had made a mistake on the airline ticketsI had my phone on speaker and everyone heard itI will go into detail below, addressing each of their statements by paragraph and attaching exhibits. Expedia is correct: I purchased the tickets on August 3, not August 7th as I previously stated(Itinerary number *** pages 1-attached) This was for round trip tickets to Maui with Hawaiian Airlines from Seattle to Maui on November returning December 1, 2017, with flight insurance with AON for passengers *** and *** ***, as well as a midsized SUV with Thrifty for days for pick up on November 25, 2017, and car rental insurance for *** ***The total cost was $1,685.60: round trip tickets at $each and the SUV rental for $which totals the $1,685.60. Our friends which we were meeting in Hawaii informed us that the SUV we had rented was not large enoughTherefore on August 7, I logged on to Expedia and cancelled the SUV with Thrifty with a refund for the $Still with Expedia, I then proceeded to book a larger Premium SUV with Budget with insurance for days, with pick up on November 25, at a total cost of $(pages 5, attached) On November 20, my husband *** (who goes by ***) was informed that his father was starting radiation and chemotherapy on November 26th and he wanted to be home with his fatherOn November 20, at 10:a.mI called Expedia to change my husband’s flight home; I was on the phone with them for MINUTES! (page attached) They did inform me of the $change fee, plus any difference in airfareHowever, the airfare had actually dropped, NOT gone up., and yet Expedia refused to honor the lower price for the ticketThey also informed me that if I could prove it was for medical reasons that I could contact their insurance carrier to get reimbursedI did not and do not expect Expedia to refund the $change feeI fully understand that I need to go through their insurance carrier and file a claim for thatThey kept apologizing that it was taking so long to change my husband’s return flightAT NO TIME DID I CANCEL HIS OUTBOUND FLIGHT! They informed me that they had to cancel the round trip ticket and book separate 1-way ticketsFor all of my wasted time Expedia DID offer me a $credit towards a hotel in the future that we will NEVER use! They said that they would email me another itinerary which they NEVER DID! If I DID request to cancel the outbound flight, why is there no record of that or no refund!?! Had they sent me the revised itinerary as they said they would do, I would have noticed that they did not reinstate *** outbound flight. Again, I did not and do not expect them to refund the $change feeI fully understand that I need to go through their insurance carrier and file a claim On November 25, we arrived at the airport in plenty of time so we stopped and had coffeeWe then proceeded to Hawaiian Airlines to check inHawaiian Airlines said that Expedia cancelled *** ticket! AT NO TIME DID I CANCEL HIS OUTBOUND FLIGHT! Expedia informed us that they could see that Expedia had put *** ticket on hold but they could NOT help us and that we needed to call ExpediaAs you can see we called Expedia at 8:a.m(see page of exhibit: phone record of call) Expedia informed us that they had made a mistake and they did not know why *** outgoing flight was not reinstatedThey apologized and put us on holdOur flight was supposed to leave at 10:a.m(boarding at 9:30) but we were on the phone with Expedia for minutes! (page attached) Once again, Expedia’s delays were horrendous! They kept putting us on hold, got back on the phone with us and repeatedly apologizedDuring this time we had asked Hawaiian Airlines if they had any tickets left on the flight and they informed us that they had tickets leftFinally, the Expedia rep got back on the phone, apologized again and said they had a solution: they were going to put my husband on a different airline on a different flight which would arrive hours after I did! I explained to Expedia that this did not work because he is and has been a type diabetic since 1977; he is years old and wears an insulin pumpI am his caretaker! I have attached photos of *** with his insulin pump attached, his medical ID bracelet and his Glucogun that I carry for *** medical emergencies (when he is in a diabetic coma he cannot inject himself since he is in a coma)I have also attached a photo of the prescription for his Glucogun(see photos pages & attached) At this point we were in jeopardy of missing our flight and Expedia putting *** on a different plane was NOT an option; so we once again asked Hawaiian Airlines if they had any seat leftThey said that they did have a seat left on the planeI informed the Expedia rep that Hawaiian Airlines had a ticket left and asked Expedia if they could just put *** on the same flight as meThey explained that they did not have access to that ticket but they would reimburse me if I purchased that very ticketWe proceeded to purchase a NEW/ADDITIONAL ticket and Expedia said I would be reimbursed for the cost of that ticket! (page - see attached) The Hawaiian Airlines Rep gave us VIP status to get through security quickly and we barely made it on our flightWe DID NOT get to sit next to each other or even close by, which forced me to continually have to get up during the flight to check on him, give him food and check his blood sugarsThis made for a terrible flight, not to mention the undue stress of working with Expedia in getting ticketed! Expedia did attempt to contact me immediately after I hung up, but we were in such a hurry to catch our flight that we did not have the time to talk to them nor did we want toWe had our tickets and a plane to catch We do not possess a ticket or receipt for the additional ticket since it was done on the spot, however we do have our credit card statement that reflect the extra ticket for the price of $It did not hit our credit card until November 27th When we arrived in Hawaii we went to pick up our rental car at Budget that we also booked through ExpediaThey informed us that we DID NOT HAVE ANY insurance coverage even though I had the paperwork from Expedia stating that I pre-paid for insuranceIn the letter to the Revdex.com from Expedia they state that we needed to show Budget proof of insuranceWe did show them our receipt that clearly states we paid for the insurance(page attached) Budget stated that they had no idea what insurance we paid Expedia for and that Budget had no partnership with Expedia pertaining to insuranceThey informed me that I needed to call Expedia! That was the LAST thing we wanted to do at that timeEvery time we call Expedia we are on the phone with them for more than an hourSo, we paid an additional $for Budget’s insurance plan that covered the vehicle only, not other vehicles or persons! (Page see attached) We do not have proof of the date that *** father was starting radiation and chemotherapy, however he did not make it and passed away on December 28, His obituary can also be found online in the Seattle Times online at *** *** ***(see attachment page 13) For all of the headaches, out-of-pocket expenses and misery we endured through this whole experience, we are requesting a refund of $for the additional car rental insurance and a refund of $for *** entire round trip airline ticketThe total refund we are seeking is $1,026.23. Thank you for your consideration in resolving these issues

Complaint: ***I am rejecting this response because: I am replying to the messageMy account is under *** and the itinerary #***I have also attached my bank statement showing where they charged me two times totaling 316.68.Sincerely,*** ***

April 21, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** ( Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request. We understand the customer was to have received a refund from the *** *** in the amount of $and the refund has not been received. On December 2, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint. Our records indicate that our earlier response to the Revdex.com, and Ms***, provided the information that the *** *** had agreed to process a refund in the amount of $to the customer for resort fees that were not noted in the information they had posted on Expedia.com. Expedia regrets that the hotel did not provide the promised refund and as a good will gesture, on December 2, Expedia has processed a refund in the amount of $back to the customer’s original form of payment. The amount of time it takes for the credit to be available in her account depends upon how quickly her bank processes refunds. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Roseanne G.Tier Customer Service

May 30, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

Complaint: ***
I am rejecting this response because: my itinerary # *** , please keep looking into my complaint
Sincerely,
*** ***

July 30,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Expedia is responding to the consumer complaint for Mr*** *** *** (Revdex.com case number ***) regarding a package reservationWe have attached the response provided by the airline in regards to the customer’s refund request
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service?

Complaint: ***I am rejecting this response because: the cancellation of the flight was due to the inclement weather and the Air Traffic Controlers not allowing the pilots to fly I contacted the *** because my reservations was with them I did not know that Expedia was involved with this until my credit card bill came and I researched the number attached Again if I was personally responsible for the cancellation I would not expect a refund but since it was out of my control and the entire East Coast was not letting any planes fly out or in from the MIDWEST I feel that I should get a refund for the amount I was charged.Sincerely,*** ***

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our
company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a package reservation.
Upon further research, we are unable to locate an itinerary number related to Ms*** complaintWe respectfully request that Ms*** provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Ms***’s concerns
If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Corporate Customer Service

Complaint: ***I am rejecting this response because: while I have finally received the money that was owed to me I find it incredible that they claimed to have processed the refund when they had, in fact, done no such thing and only actually did so after I re-opened my complaint with the Revdex.comThat this process has taken about months to "resolve" leaves me more than dissatisfiedI appreciate the increased coupon value credited to me from Expedia, but they have been clearly dishonest and misleading throughout the entire process and have in this case (and seemingly in many others if you read reviews) tried to avoid honoring the rules of their offer by frustrating the customer so much that they drop the issue and give up
However, I really appreciate the Revdex.com's help with the issue and their efforts to resolve itSo thank you! Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and this is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me but I am tired of arguing with them. No one explained that the tickets were non-refundable. Actually, originally we were told we could receive a refund. Then we were told we had to get it from the air line so we contacted them, they in turn told us that Expedia collected our money and we had to receive our refund from them
We have gone back and forth for years now
I will be sure to warn anyone to NOT use Expedia as they have about the worse customer relations of any company we have ever dealt with!Sincerely, *** ***

Complaint: ***I am rejecting this response because:Expedia is using programmed responseMy flight info such as time, number, destination etc was correctI do not know what else would they need to match their "best price guarantee" requirements? They dont even specify what was wrong, but rather saying that they preserve the rights to declineThey simply mislead people advertising something that they are reluctant to followInstead of creating all this mess, they should just adjust quickly, when people call them, especially airline tickets, since airline reservations can be either canceled or price adjusted within hoursInterestingly, I booked my reservation through Expedia, but charge on my credit card appeared from American airlineWhen I called American Airline within hours of reservations to either cancel or price adjust, they referred me to Expedia, stating I got it through third party, otherwise they would do it.Expedia put a credit for $100, but it is for use of booking hotels only and limited to year and only through Expedia etcAnd I do not know if I really use them again,It is not what they advertise in their price match policyPrice for my reservation dropped in hours after I booked it, I did call Expedia within proper time frame, I did all they told me to do, and I provided all the proof I couldI have no idea what other proof they needed, and in what form?), but sadly they continue this very disappointing business practiceIf Expedia declines to refund actual money, I can compromise to a Expedia credit, but it should be equal to my loss if not more I am not talking even about how much of my valuable time was taken just by a such simple problemAnd it is unclear why Expedia neglected to respond to my official letter to their headquarters?Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After reading EXPEDIA's response, I'm providing the email address & itinerary # as requested .The email address is - ***@gmail.comThis is the email address the vacation was booked.The itinerary # is - ***.Please send to Delia K*** at EXPEDIA's Corporate Customer Service
Sincerely,
*** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request.
As the customer has noted in her most recent message to the Revdex.com, a refund in the amount of $was processed back to her original form of payment on July 8, and she has stated she is satisfied with this outcome.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service