Expedia Inc

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

January 28, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel reservationWe understand from Mr*** complaint he is requesting that we match the price that was presented online.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe utilize a live inventory system for our hotel reservationsThe inventory is updated regularly as purchases are made and prices change. These updates are directly linked to the vendors availabilityThough we attempt to update the our website as quick as possible there may be a price discrepancy due to the purchases/cancelations that are associated with our vendorsWe regret if the customer felt the prices were not competitive.We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Corporate Customer Service

October 18, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time
to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms*** *** (Revdex.com ID number ***) regarding a hotel reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We
appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request
Our records reflect Mr*** booked a flight through Expedia.com on December 9, and, after finding a lower price, had sought to cancel the flight. Our research further provides that this matter was resolved when Expedia processed a refund on December 12, in the amount of $back to the customer’s original form of payment. The amount of time it takes for the credit to be available in the account depends upon how quickly the customer’s bank processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Corporate Customer Service

Complaint: ***
I am rejecting this response because: I was not refunded anything from what I paid as a bundleThe amount that I paid was for roundtrip and a hotelInstead of getting a refund, I was asked to pay for my return flight separatelyWhen talking to all customer representatives they kept saying that the amount I paid for a roundtrip + Hotel was actually just for a one way flight + hotelUnfortunately, the receipt I got from expedia clearly states otherwise
Sincerely,
*** ***

August 6,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding her reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

Complaint: ***I am rejecting this response because:
>>Our agent advised the customer the credit would be valid for year “ from the issue” date of May 11, 2015, and travel must be rebooked by May 10,
My understanding of you agent explanation was that the credit expires one year after the “departure day” and not the “issue date”Last time I called Expedia and talked to a supervisor, she hung up the phone on me and never called backI had to stay on the line for an hourDo you have a record of that? What kind of customer service is this?!!
>>The hotel did charge a cancellation fee of $for each booking “The customer understood.”
No I did not! I talked to several people in Expedia and the hotel and filed a Revdex.com complaint but did not get the desired responseWhy do I have to pay $for hotel rooms that I did not use when I had a medical emergency?!!!
>>Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors…We hope the customer understands Expedia cannot honor the request for the refund
I called Alaska Airlines and they said it was up to Expedia to issue the refund and not the Airline.
Sincerely,*** ***

November 22, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding seat assignmentsWe understand the customer is upset regarding the inability to make seating assignment choices on Expedia.com for his itinerary # ***On November 22, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint.Our records indicate the customer accessed Expedia.com to book a package which included flights from San Francisco, California to Madrid, Spain, departing December 23, and returning December 30, with American Airlines as the validating carrier. The airline retains total control over the selection and assignment of airline seatsExpedia makes every effort to assign seats to all of our customers, as we do recognize the importance of receiving preferred airline seatingRegrettably, there are times that we are unable to assign seats due to restrictions placed on the reservation by the airlineIn these circumstances, seats will only be assigned upon check-inCustomers may contact the airline directly at any time, and a majority of the airlines will assign seats in advance, which may result in a feeThe following information is available on the customer’s itinerary:“Please reconfirm your international flight reservation at least hours prior to departure by contacting the airline directlySeat assignments, meal preferences, and special requests must be confirmed with the airline; we cannot guarantee that they will be honoredFree and special meals are not available on many flightsPlease review your updated seat assignments below.”While we understand the customer’s frustration, all third party bookings are made with the limitations the airlines impose regarding seating assignments. As the customer is still pre-travel, he has the opportunity to contact the carrier and request seating assignments. The airlines do make an attempt to place families together, if requested. We suggest he work with the carrier to make his request and preferences known as soon as possible as regrettably, Expedia does not have the ability to ensure any seating assignmentsWe thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Roseanne G***Tier Customer Service

December 4,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on September 15, 2015, Mr*** booked a one-night stay at The *** *** Resort from September 22, 2015, through September 23,
We understand from Mr***’s complaint that he contacted our office with the intent of booking his reservation for October 22, 2015, but that our agent booked the wrong dateHe is requesting that we issue a refund of $for the unused reservation
Thank you for allowing us to address Mr***’s concernsAt Expedia, we take customer complaints and feedback seriously, and are committed to providing our customers a great experience from booking to stayWhile we are unable to confirm that this complaint is something Expedia is responsible for; because we value Mr*** as a customer and regret the experience he reports, we have already undertaken an exception to resolve his complaint. A refund in the full amount of his booking $was issued to his original form of paymentRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly the credit card company processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J
Tier Customer Service

Complaint: ***I am rejecting this response because: I do not want to close out this complaint, but I'm fine with their extension.Sincerely,*** ***

May 21,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Mr*** *** (Revdex.com case number ***) regarding a hotel reservation
We are currently researching Mr*** complaint, and as of the response deadline of this complaint, we are unable to obtain the necessary information needed from the hotel to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Tier Customer Service
%

January 18,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand *** *** is requesting the refundOn January 11, 2017, we received receipt of the Revdex.com complaint
Our records reflect on December 6, 2016, the customer self-booked a flight reservation for *** ***, *** *** and *** ***Travel is on *** Air, departing March 22, 2017, from Beirut, Lebanon to Dubai; returning on March 28, 2017, from Dubai to Beirut, LebanonThe customer is stating due to an airline schedule change, the customer contacted Expedia to request the refundThe customer is stating they have not received the refund
Upon further researching this matter, we can confirm on January 8, 2017, the airline sent a notification of an airline schedule changeAn automated email was sent to the customer
On January 9, 2017, the customer contacted Expedia requesting to change or cancel the flight reservation due to the airline schedule changeExpedia contacted the airline; they advised they would need to provide Expedia with an authorizationOnce Expedia received it, we could submit the refund request
In reviewing the customer’s account, as of yet the airline has not provided Expedia with the authorization to submit the refund request
On January 18, 2017, Expedia contacted the airline on the customer’s behalf; they advised will need to review the requestOnce the airline provides the update, Expedia will advise the Revdex.com and customer
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers
*** Air is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

Complaint: ***I am rejecting this response because:
After I called ExpediaI contacted the airline as well I was told by then that they made a refund on September 2nd and not October 4thAfter reviewing my credit card statement, I noticed that I was not reimbursed yet I called the airline again and they said there was a problem on the reimbursements made on that specific date, September 2nd I've been calling since late October to the airline and the keep telling me that there is a problem on their system that they have no idea when I will get my money back That was on Friday, December 2nd, three months after I was supposed to get my refundThat was when I decided to make the complaints against Expedia and Dynamic AirwaysThe airline cancelled my vacation trip, I still don't have my money back, I cannot book any other flight until I have my money back: botton line: they ruined my vacation plans! I called back on Monday, December 5th and I was told by the airline customer service that MAYBE I will get it after business day, December 19th...So, I have to wait in order to see if it goes through and THEN book another trip, when prices will be higher that when I bought those ticketsSo please, Expedia did not help me at all!! I booked my trip through one site beliveing that it would be easier and time saving, but it was just the opposite So tell Expedia that I do not accept their response, tell them to train their customer service associates better that actually can find better solutions for the customersI want compensation for the damage thay made my life for the past months after ruining my vacation.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I have still not received the credit to my Visa account as of todayI will consider the matter resolved when the credit is reflected on my account Sincerely, *** *** ***

ComplaintI received an email from Expedia stating that a credit will be issued for the disputed amountI do appreciate that even though it should not have been such a hassle for all involvedI would like to reply to the customer service rep at Expedia that he need not give me instruction for future use of their service as that will not happenAlso, a suggestion - don’t send out a cancellation confirmation if it is not validMaybe state that the valued customer needs to contact the hotel in order to cancelThank you Revdex.com for your assistanceI hope that you will note the details of this complaint for reference when other customers have this same problem as the tone of the response suggests that Expedia no longer values the customer
Sincerely,
*** ***

Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear Mr*** did not accept our response and/or resolution offered
As previously advised, on August 2, Expedia contacted Azul Airlines on the customer’s behalf, they advised they did take control of the customer’s tickets; however, Azul Airlines could not confirm if the refund was processed or notAzul Airlines advised they will review the issue
On August 10, 2016, Azul Airlines notified Expedia that they have submitted the full refund request back on to the original form of paymentThe timeframe for the refund would be up to 8-weeks; which is a standard for all airlines
Expedia cannot honor the request for the refund and the compensation as the Azul Airlines is handling the refundExpedia considers this matter as closed and will no longer address this matter any further
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Tier Customer Service

March 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** ( Revdex.com case number ***) regarding their reservationAs of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

February 13, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us
time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms*** (Revdex.com case ID ***) regarding a Best Price Guarantee submissionThe terms and conditions regarding the Best Price Guarantee are very specific and defined, however on February 13, 2017, Expedia processed a one-time courtesy refund in the amount of $back to the customer’s original form of paymentIn addition, the customer’s $Expedia Travel Coupon will be added to their account within to weeks after the qualifying travel itinerary has been completedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

Complaint: ***
I am rejecting this response because:As a customer I shouldn't have to be in an argument and explain myself with their customer service. I was on the phone a total of hours trying to get a resolution. I had to do multiple researches on the internet and find their tier executive customer serviceThey were able to get my stuff corrected. However they messed up my package deal from the first time I called. Their executive servicer agreed they messed it up. Not only that while on my vacation as I tried to check In on my flights the ticjets weren't available. After hours being on the phone they swore everything was ok. It ruined my trip because of their mess ups. I will never book through them againI would hope they want to make this right with me. It was nothing but a headache, stressful, and took me away from my family due to their incompetence on my Daughters wedding.
Sincerely,
*** ***