Expedia Inc

Complaint: ***I am rejecting this response because:
Expedia states it "makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation."
The cue that one is shopping on a US site is the DIFFERENCE IN DOLLAR VALUEThe dollar value on the US site was the SAME as the dollar value on the Canadian site (see attachment)All other US sites, for any company I've ever shopped with online, automatically detect I'm shopping from a computer in Canada, and either offer to show prices in Cdn dollars, or kick me over to the Canadian siteExpedia did neither of these thingsI did not "encounter any discrepancies" until the charge posted to my Visa account several days later
You will note on the attached picture, the "C" (which I now assume is meant to indicate "Canadian dollars") is in a black font, on the opposite side of the dollar sign, while the marketing tactic "Only tickets left at this price!" is in a bright red font underlining the dollar valueIt is fairly obvious what Expedia intends to draw consumers' attention to
I can only assume, since Air Canada was charging only $2,Canadian for the flights, that Expedia only paid Air Canada $2,Canadian (minus their commission) for the flights, and kept our additional $for themselves
All I can say is, it's the last time Expedia will have the opportunity to swindle us, or our family, friends, and anyone else we can tell our story toI hope it was worth it for them
Sincerely,*** ***

May 24, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me but I am tired of arguing with them. No one explained that the tickets were non-refundable. Actually, originally we were told we could receive a refund. Then we were told we had to get it from the air line so we contacted them, they in turn told us that Expedia collected our money and we had to receive our refund from them
We have gone back and forth for years now
I will be sure to warn anyone to NOT use Expedia as they have about the worse customer relations of any company we have ever dealt with!Sincerely, *** ***

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear Mr*** did not accept our response and/or resolution offered
As previously advised, on April 6, 2016, Expedia contacted U-Save Rental Car, and was advised, the customer was refunded for the deposit on November 13, 2015. On April 15, 2016, we contacted the vendor and were advised to have the customer contact them directly in regards to the deposit. The customer can send an email to ***@rentusave.com, as they will need to review the customer’s claim
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each vendor has its own specific set of policies and procedures as does each reservation purchased
Since the customer was charged by the vendor for the deposit and was not refunded Expedia cannot honor the request for the refund
We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ** ***

July 23,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** ***, (Revdex.com Complaint ID #***) regarding a recent Discover Card promotion. We understand the customer is requesting compensation due to their cancelled reservation
Our records indicate on February 7, 2015, the customer self-booked a hotel reservation #***, for one adult, with stays at *** *** * ***, Kissimmee, Florida for four nights, arriving on July 6, and departing on July 10,
We can confirm the customer redeemed a Discover $Hotel Coupon towards the cost of the reservation and paid the remaining balance of $ USD using a Visa credit card
The Discover Card Promotion, coupon codes, associated terms and conditions were originally published to a Discover Card member’s only siteThese coupon codes were improperly leaked to third party sites without Expedia’s consent and the full terms and conditions of the Promotion and Coupon Codes were not published by those sitesThe information was made available by Expedia only to Discover cardholders who were using the coupons according to the full terms and conditions of the promotion published to the Discover Card member’s only website
Upon further research, we identified that *** *** was not a valid recipient of the Discover Card Promotion. The purchases were cancelled on February 17, 2015, because it was made in violation of one or more of the restrictions in the Terms and Conditions of this Discover Card Promotion, including but not limited to the condition that a Discover Card would be used for the purchase. As a result, we are unable to honor the customer’s request for further compensation. On February 17, Expedia, provided the customer with a full refund of the $USD, paid for the booking
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meExpedia contacted me by phone, explained the technical issue that caused the original problem, apologized for the inadequate response from customer service, and offered me a credit against future travel. This was a completely appropriate and satisfactory response.Sincerely, *** ***

Complaint: ***I am rejecting this response because: There is a mand someone has confused the two different refund incidentsI requested my new reservation and credit for my flight two months before the other three travelers rescheduled their flightsAlthough, the other travelers may or may not have received their refunds, I still have yet to receive mineThere are four original travelers and four rescheduled flightsThe total refund for all tickets should be $Also, some from Expedia left a message requesting additional information but failed to leave a call back numberSincerely,*** ***

August 21, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After reading EXPEDIA's response, I'm providing the email address & itinerary # as requested .The email address is - ***@gmail.comThis is the email address the vacation was booked.The itinerary # is - ***.Please send to Delia K*** at EXPEDIA's Corporate Customer Service
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** *** *** Thank you Revdex.com for assisting with this issue It was clear that Expedia was not listening to *** *** ***

August 13,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Mrs*** *** (Revdex.com case number ***) regarding a package reservation
Our records indicate that on July 26, 2015, Mrs***, or an authorized user of the account, self-booked a nonrefundable package reservation using Expedia’s website, itinerary ***The package includes flights, hotel accommodations and shared roundtrip transportation from airport to hotel, for two travelersThe flight portion of the booking is with *** *** from Salt Lake City, UT to Nassau, Bahamas, departing at 11:PM on September 17, 2015, and returning at 11:PM on September 22, The hotel portion of the booking is with *** *** *** - All Inclusive, Nassau, Bahamas, for a check in on September 18, 2015, and a check out on September 22, We understand Mrs*** is not satisfied with the length of her vacation and is requesting a full refund
We have verified the customer contacted Expedia regarding this issue and the call was escalated to Expedia’s Corporate Customer Service TeamThe assisting representative verified that the trip length was displayed from the beginning of the booking process and the customer accepted itAs the reservation is nonrefundable, if cancelled, the value will be forfeited
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe hope you understand we must adhere to the policies dictated by the vendors
By selecting to self-book a reservation, our customers act as their own travel agent and it is their responsibility to verify the reservation detailsDuring the booking process and right before the reservation is completed the booking details are displayed for confirmationIn addition, at the time of booking the customers agree that they have read and accept the applicable Rules and Restrictions of their booking and the Terms of Use and the Privacy Policy of Expedia’s website
While we regret Mrs***’ experience was not as we would have hoped, and any subsequent inconvenience caused, due to the information provided above Expedia is unable to provide a refund of this booking
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

January 25,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a package reservation. We understand Mr*** is stating that our cancellation policy on our site is a statement On January 22, 2016, we contacted Mr*** to acknowledge receipt of their Revdex.com complaint, however he was not available
Our records reflect on January 11, 2016, customer self-booked a package reservation using Expedia.com websiteTravel was on American Airlines departing February 06, 2016, from St***, *** with a connection in Miami, Florida, arriving to Nassau, Bahamas on February 07, 2016; returning on February 10, 2016, from Nassau, Bahamas with a connection in ***, *** ***, to ***, ***. The hotel stay was at *** *** *** All Inclusive Resort & Private Island; cheon February 07, 2016, and check-out on February 10,
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policies and to call us immediately if there are any discrepancies or additional questions before purchasing the itinerary. Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review including the final payment screenThe 24-hour cancellation message that is displayed on our website refers to flights only
We can confirm Mr*** contacted us on January 11, 2016, to cancel the package reservationOur agent was able to void the airline tickets as it was within the 24-hour courtesy cancellation periodThe transaction was only a pending authorization, therefore the amount should have been returned back to his credit card or bank account within to hoursThe hotel booking was inside the cancelation window, and our representative had to contact, the vendor to get authorization to waive the cancelation fees. Our records reflect this matter was resolved on January 12, 2016, as the customer was refunded in full for the hotel reservation in the amount of $1,
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and this is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Is there a way to keep this open until I receive the refund? I am hesitant as they have said this numerous times before. Thank you for taking care of this. I have gotten further with them in the last week than I have in the last month.
Sincerely,
*** *** **

Complaint: ***I am rejecting this response because:Expedia is using programmed responseMy flight info such as time, number, destination etc was correctI do not know what else would they need to match their "best price guarantee" requirements? They dont even specify what was wrong, but rather saying that they preserve the rights to declineThey simply mislead people advertising something that they are reluctant to followInstead of creating all this mess, they should just adjust quickly, when people call them, especially airline tickets, since airline reservations can be either canceled or price adjusted within hoursInterestingly, I booked my reservation through Expedia, but charge on my credit card appeared from American airlineWhen I called American Airline within hours of reservations to either cancel or price adjust, they referred me to Expedia, stating I got it through third party, otherwise they would do it.Expedia put a credit for $100, but it is for use of booking hotels only and limited to year and only through Expedia etcAnd I do not know if I really use them again,It is not what they advertise in their price match policyPrice for my reservation dropped in hours after I booked it, I did call Expedia within proper time frame, I did all they told me to do, and I provided all the proof I couldI have no idea what other proof they needed, and in what form?), but sadly they continue this very disappointing business practiceIf Expedia declines to refund actual money, I can compromise to a Expedia credit, but it should be equal to my loss if not more I am not talking even about how much of my valuable time was taken just by a such simple problemAnd it is unclear why Expedia neglected to respond to my official letter to their headquarters?Sincerely,*** ***

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear Mr*** did not accept our response and/or resolution offered
As previously advised, on August 31, 2016. WestJet Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
The customer has received the refund for the original flightSince the customer is requesting compensation due to the airline schedule changeThe customer will need to contact the airline directlyExpedia will not offer any compensation regarding this matter
Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Tier Customer Service

November 29,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr*** is requesting Expedia honor the flight credit or issue a refundOn November 25, 2016, we received receipt of the Revdex.com complaint
Our records reflect on September 21, 2015, the customer self-booked a package reservationTravel was on KLM Airlines, departing March 10, 2016, from Washington to Budapest, Hungary; returning on March 24, 2016, from Budapest, Hungary to WashingtonThe package includes a hotel stay at the Hotel Nova Apartments chedate March 11, 2016, check-out date March 24, The package includes the Travel Protection Vacation WaiverThe customer is stating they were not advised the flight credit would expire, if the customer did not rebook within a specific timeframe
Upon further researching this matter, we can confirm on February 20, 2016, the customer contacted Expedia to cancel the package reservationExpedia canceled the hotel reservation and refunded the customer in the amount of $Expedia advised the customer the flight is nonrefundable; however the customer would have a flight credit
On November 25, 2016, the customer contacted Expedia to use the flight creditExpedia process the exchange
On November 28, 2016, the customer contacted Expedia inquiring about the refund for the exchange feeExpedia refunded the customer for the exchange fee in the amount of $
In reviewing the customer’s account, the flight is active and confirm for travel departing March 10, 2017, from New York with a connection in Paris, France to Budapest, Hungary with Delta Airlines; returning on March 23, 2017, from Budapest, Hungary with a connection in Amsterdam, Netherlands to New York with KLM Airlines
The airline confirmation for Delta Airlines is: *** and the airline confirmation for KML Airlines is: ***The customer ticket number is: *** and the validating carrier is Delta Airlines
This ticket is nonrefundable and cannot be changedIf the customer cancels the ticket, the ticket will not have any value
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

January 31,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from Pharrah Thomas (Revdex.com case number ***) regarding prices fluxuating during bookingWe understand customer is expressing concern that pricing seen online changes during the booking process
On January 31, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint
Our records indicate that Ms*** currently has several booked and cancelled itineraries for future dates, and we are not sure which one she is referring to, as she gives no specific itinerary number in her complaint
All travel related vendors are constantly updating pricing and availability for their productsBecause of that, prices and availability are not guaranteed until booked
We apologize for any inconvenience this may have causedExpedia uses real-time reservation databases for our travel products, such as cars, hotels, cruises, and flights. These databases link to our vendor partner’s companies and contain up to the moment prices and availability. Information on the databases is updated constantly by vendors as pricing changes and travel related items are sold to our customers and customers who are accessing the same pool of products independently or through other travel companies. Vendors also limit the amount of their product available for discounted pricing. As the discounted items sell out, low prices may no longer be available. It is possible that a specific price or travel item is available when you begin planning your trip, and is no longer available when you try to finalize your purchase.
All our travel products prices and availability are subject to change until a purchase has been completed and a reservation is confirmedThis issue is addressed in the terms and conditions of use for Expedia’s website and customers agree to this possibility when using the websiteThe full terms and conditions of use for Expedia.com can be reviewed at this web address: https://www.expedia.com/p/info-other/legal.htm
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service