Expedia Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me but I do not want to deal with the firm Expedia anymoreSo you can close the caseAs said, I called to cancel, talked to a supervisor who after an hour of phone transaction said the tkts were cancelled and promised to send an email confirming the cancellationGuess what? the supervisor, Ivy never sent itI called hours later and another guy did soWay to do business!. Yet, I believe that as a govt entity you guys should encourage Expedia and other businesses to act promptly on requests and stop cheating customersDefinitely something has to change in their way of doing businessIf they would have canceled as promised the first day, and as I requested after not receiving a canceled email, none of these would have happenedAlso, they did not reimburse the tickets costs nor insuranceIt was the bank that dropped the paymentObviously I would have lost moneyYet it would not stay here if I lost.I Close this case but will make sure that brothers and relatives are warned strongly against doing business with this entityI take the occasion to inform you and the person signing EXP letter, that as advised they cancelled the tktWhy not do so before????? Also, to make sure their firm does not create problems with my current tktsThanks for your assistanceI appreciate soSincerely, *** *** ** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request.
As the customer has noted in her most recent message to the Revdex.com, a refund in the amount of $was processed back to her original form of payment on July 8, and she has stated she is satisfied with this outcome.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

July 23,
Revdex.com
E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc
regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding Best Price Guarantee Travel Coupons. We understand Mr*** is stating he was approved for, but did not receive two Expedia $Travel Coupons. On July 23, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint and gather more information for research
Our records indicate Mr*** is reporting he submitted two Best Price Guarantee requests for car rentals. He further states he received approvals back from Expedia that his requests qualified for the $Expedia Travel Coupons but he did not receive them. He indicates he attached those approvals to his Revdex.com case
We do not see any attachments in his case and as there are no itinerary numbers provided in his case, we have not been successful in attempting to locate the itineraries he is referring to. Cases dating back this far are archived and we were not able to locate his information with the case numbers he provided
As we were unable to reach the customer by phone, we are asking that he provide itinerary numbers and also attach the approvals he mentions receiving. When we receive this information back we will be happy to further research and assist the customerWe apologize for any inconvenience this has caused and look forward to resolving this issue for Mr***
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

Complaint: ***I am rejecting this response because:
There has been absolutely no indication of the purchase not going through expedia website at any timeAs the attached confirms the flight and associated price for all members of my family was confirmed by expediaThe after I purchased my tickets I went on the delta website and was able to book my seats using the digits Delta code in the attached pictureThe only reason I knew that expedia cancelled my flights was by accident as my mom asked me to send her to confirmationSincerely,*** ***

December 10, 2015Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Andrew *** (Revdex.com case number ***) regarding a hotel reservationWe understand Mr*** is asking for a refund of the coupon difference for each hotel reservation.Our records indicate on November 30, 2015, the customer self-booked two hotel reservations using the Expedia.com Mobile AppThe customer booked a five night hotel reservation at the *** *** *** - All Inclusive, checking in on March 14, 2016, and checking out on March 19, The customer also booked a seven night hotel reservation at the *** *** *** ***, checking in on February 17, 2016, and checking out on February 24, Mr*** is stating he was unable to utilize a promotional coupon and was charge the full amount for each reservation.We can confirm on November 30, 2015, Expedia provided a promotional coupon, Cyper90, for Mobile App users to be applied towards a hotel reservationA limited amount of coupons were available each hour upon the hour for use towards select hotel propertiesThe terms and conditions stated:•The coupon code entitles you to 90% off the price of the relevant travel reservation before the application of any taxes, applicable fees or additional costs •Usual booking terms and conditions apply (see http://www.expedia.com/p/info-other/legal.htm) and all bookings are subject to availability.•The coupon code may not be used or combined with other coupons, promotions or special offers.•Expedia reserves the right to change or withdraw this offer at any time and to cancel any bookings made where the coupon was improperly obtained or used to make any speculative, false, or fraudulent bookings.Mr*** contacted us as he was unable to apply the coupon towards his reservations and was charged the full amountHe was denied a refund of the difference.Upon further research, we have determine that the customer did receive a valid coupon that should have been applied to his booking under itinerary ***Due to an error on our website, Mr*** was charged the full amountOn December 04, 2015, Expedia processed a refund in the amount$1,489.30, for the difference between the quoted price, and the amount chargedThe time it takes to post the refund to their account depends on how quickly their credit card company processes refunds.In reviewing the second reservation under itinerary number *** , we have determined it did not qualify for the promotional couponPer the terms and conditions of the Expedia Cyberpromotional coupon, it was limited to one per customer per reservationMr*** did use the coupon for one reservation; it could not be used for a second reservationAs a result, Expedia is unable to refund the second reservation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Tier Customer Service

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by
our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a package reservation. We understand Ms*** is requesting a refund
Upon further research, we are unable to locate an Expedia account related to *** *** complaintWe respectfully request that Ms*** provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Ms*** concerns
If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Corporate Customer Service

ComplaintI received an email from Expedia stating that a credit will be issued for the disputed amountI do appreciate that even though it should not have been such a hassle for all involvedI would like to reply to the customer service rep at Expedia that he need not give me instruction for future use of their service as that will not happenAlso, a suggestion - don’t send out a cancellation confirmation if it is not validMaybe state that the valued customer needs to contact the hotel in order to cancelThank you Revdex.com for your assistanceI hope that you will note the details of this complaint for reference when other customers have this same problem as the tone of the response suggests that Expedia no longer values the customer
Sincerely,
*** ***

May 21,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Mr*** *** (Revdex.com case number ***) regarding a hotel reservation
We are currently researching Mr*** complaint, and as of the response deadline of this complaint, we are unable to obtain the necessary information needed from the hotel to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Tier Customer Service
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October 18, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time
to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms*** *** (Revdex.com ID number ***) regarding a hotel reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

November 22, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding seat assignmentsWe understand the customer is upset regarding the inability to make seating assignment choices on Expedia.com for his itinerary # ***On November 22, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint.Our records indicate the customer accessed Expedia.com to book a package which included flights from San Francisco, California to Madrid, Spain, departing December 23, and returning December 30, with American Airlines as the validating carrier. The airline retains total control over the selection and assignment of airline seatsExpedia makes every effort to assign seats to all of our customers, as we do recognize the importance of receiving preferred airline seatingRegrettably, there are times that we are unable to assign seats due to restrictions placed on the reservation by the airlineIn these circumstances, seats will only be assigned upon check-inCustomers may contact the airline directly at any time, and a majority of the airlines will assign seats in advance, which may result in a feeThe following information is available on the customer’s itinerary:“Please reconfirm your international flight reservation at least hours prior to departure by contacting the airline directlySeat assignments, meal preferences, and special requests must be confirmed with the airline; we cannot guarantee that they will be honoredFree and special meals are not available on many flightsPlease review your updated seat assignments below.”While we understand the customer’s frustration, all third party bookings are made with the limitations the airlines impose regarding seating assignments. As the customer is still pre-travel, he has the opportunity to contact the carrier and request seating assignments. The airlines do make an attempt to place families together, if requested. We suggest he work with the carrier to make his request and preferences known as soon as possible as regrettably, Expedia does not have the ability to ensure any seating assignmentsWe thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Roseanne G***Tier Customer Service

December 4,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on September 15, 2015, Mr*** booked a one-night stay at The *** *** Resort from September 22, 2015, through September 23,
We understand from Mr***’s complaint that he contacted our office with the intent of booking his reservation for October 22, 2015, but that our agent booked the wrong dateHe is requesting that we issue a refund of $for the unused reservation
Thank you for allowing us to address Mr***’s concernsAt Expedia, we take customer complaints and feedback seriously, and are committed to providing our customers a great experience from booking to stayWhile we are unable to confirm that this complaint is something Expedia is responsible for; because we value Mr*** as a customer and regret the experience he reports, we have already undertaken an exception to resolve his complaint. A refund in the full amount of his booking $was issued to his original form of paymentRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly the credit card company processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J
Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will be calling the phone number Expedia provided & ref the itinerary & case number ***Hopefully this will have a successful outcome, FINALLY...Will keep you posted
Sincerely,
*** ***

March 4, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing
us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms*** *** (Revdex.com ID number ***) regarding a car reservationOur records indicate the customer self-booked a car reservation with Firefly from October 31, 2015, to November 2, Ms*** contacted Expedia several times via email and phone stating that upon arrival to piher car rental they did not have her car type availableWe apologize for any inconvenience that may have occurredOn March 4, 2016, a refund in the amount of $was processed back to the customerThe time it takes to post the refund to the customer’s account depends on how quickly her credit card company processes refundsWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Complaint: ***
I am rejecting this response because:While I regret that I was unable to call ahead to figure something out, it was under exceptional and last-minute circumstances that I was unable toAdditionally, the lady at the front counter told me that it wouldn’t have mattered anyway as it was a non-refundable reservation and I still would’ve been counted as a no-showHowever, that is irrelevantThere was not a single mention of a no-show policy whatsoever provided by Expedia at any point during the process of booking my reservationWhen I booked the room, I was agreeing to the terms and conditions set forth to me by Expedia (not the hotel, Expedia is my only real interface in the transaction as that is the party to which I gave my money)How is it expected of me to know that there is a no-show policy when it was not presented to me in the terms and conditions when I booked the reservation? Saying that “Expedia cannot provide a refund without the agreement of the vendor” is inexcusable and frankly, I don’t believe thatI feel that Expedia failed to provide an accurate description of all the terms and conditions of the hotels policy and should therefore provide me some compensationI’ve attached a picture of the Rules and Restrictions for this hotelNote that there is not a single mention of a no-show policyOnce again, how was I expected to know of such a policy when it was clearly not communicated to me?
Sincerely,
*** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We
appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request
Our records reflect Mr*** booked a flight through Expedia.com on December 9, and, after finding a lower price, had sought to cancel the flight. Our research further provides that this matter was resolved when Expedia processed a refund on December 12, in the amount of $back to the customer’s original form of payment. The amount of time it takes for the credit to be available in the account depends upon how quickly the customer’s bank processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Corporate Customer Service

Complaint: ***I am rejecting this response because: I do not want to close out this complaint, but I'm fine with their extension.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: expedia has falsified and fallen short of its due diligence as a 3rd party vendorIt is still expedias responsibility Expedia boasts the reviews for it's hotels which are not trueExpedia still let the hotels advertise and must bear the responsibility
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I have still not received the credit to my Visa account as of todayI will consider the matter resolved when the credit is reflected on my account Sincerely, *** *** ***

Complaint: ***
I am rejecting this response because: I was not refunded anything from what I paid as a bundleThe amount that I paid was for roundtrip and a hotelInstead of getting a refund, I was asked to pay for my return flight separatelyWhen talking to all customer representatives they kept saying that the amount I paid for a roundtrip + Hotel was actually just for a one way flight + hotelUnfortunately, the receipt I got from expedia clearly states otherwise
Sincerely,
*** ***