Expedia Inc

August 10,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We
appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from Mrs*** * *** (Revdex.com case number ***) regarding a refund request for activity vouchers.
Our records reflect on April 7, Mrs*** accessed Expedia.com and purchased three tickets with DC Ducks: Amphibious City Tours for May 20, 2017. The tour company over booked and was not able to honor the tickets.
Expedia acts only as a third party booking intermediary for vendors who offer services on our website, however we regret the inconvenience this matter caused our customer and on August 10, Expedia processed a courtesy refund in the amount of $back to the original form of payment. The amount of time it takes for the credit to be available in the customer’s account depends upon how quickly their bank processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Corporate Customer Service

November 25,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Ms***’s complaintAt this time we are requesting Ms*** please provide an itinerary number for her booking and the email address associated with her Expedia accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution acceptableI appreciate the credit but am saddened that they take no ownershipThey do state the businesses terms and conditions and should be accountable for what they postI appreciate Revdex.com's process and thank you for your help in keeping businesses accountable to their clients
Sincerely,
*** ***

August 22, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

March 6, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to
address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr*** ** (Revdex.com case ID ***) regarding a Best Price Guarantee submissionExpedia.com uses a real-time reservation database used by travel agents worldwide, listing actual ticket prices, hotel and car availabilityWhen a customer is unable to continue through the booking path, as in Mr**’s case, the cause is usually due to availability issuesHowever, due to the misinformation the customer received, on March 6, 2017, Expedia processed a one-time courtesy refund in the amount of $back to the customer’s original form of paymentIn addition, the customer’s $Expedia Travel Coupon was added to their Expedia accountWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

Complaint: ***I am rejecting this response because: There were in numerous calls to Expedia, in an attempt to:1) Exchange Hotels, prior our vacation been totally ruinedThe first call was made on 05/to Expedia International line, and the waiting to speak to a representative was between 9-hrsThat been said we had set up a call back when a representative became available and Expedia automated service called us back the next day at 4:am, when we off course, were sleepingThe second attempt was on 05/27, returning they call, and we face the same issueOn 05/we were finally able to speak with someone who took notes of our complains and mentioned they were going to investigate and would call us back within 24-48hrsThat been said, our flight back to NY was on the 29th and we were forced to stay in this hotel because no other option was offered to us.2) Expedia is saying that our flights and transportation weren't used or activated, which is inaccurateHow did we got from NY to PJU and for the airport to the hotel and back? All travelers had called Expedia in an attempt to solve this manner amicably, and they refused to provide proper support timely, until we made the claim with Revdex.comOur flights inbound and outbound were another nightmareWe have expressed this to Expedia representatives as well, but they take no responsibility on itWe were hours delayed leaving NY and almost hrs delayed leaving Punta Cana because the pilot was late and miss the flight in MI? The Jet Blue team in Punta Cana, were completely helpless and refuse to help anyone, including refuse to provide water while they hold us in a locked bus for over an hour? 3) The shuttle services from Punta Cana Airport to The hotel and back were the only services that were actually normal.4) We communicated to Expedia the need for a refund in regards to the travel insurance as we felt, it was worthless since Expedia did not help us change Hotel, neither solved out flights issues. 5) We contact Jet Blue in regards to the flights and they advise us to contact Expedia as they act as the booking agency. 6) Expedia team, gave the of us all types of excuses, and actually jeopardized a friendship by proving each one of us contradicting informationOverall between all travelers we spend over hours on the phone with Expedia, we had a nightmare vacation, our friendship was challenged by Expedia representatives lack of information and contradicting informationI spend additional hours filing CC claims, Revdex.com Claims, Expedia Claims, etc. Therefore, taking in consideration all the above information, all travelers are secure and confident to say we did not receive the services we contracted through ExpediaWe did not signed up for a trip thats was a complete nightmare. If I have to count the time each one of the travelers lost on phone calls, emails and claims and multiply that by our hourly rate, Expedia not only will have to refund us for the entire trip as they will have to pay us for all the additional money.As you can see on Expedia answer to us, just after we had taken further steps to address this issue with Revdex.com is that they made a decision to refund us partially for the tripAll of us are looking for full refund. Thanks in advance to help us in this matter and to help consumers to not be taken advantage of.Sincerely,*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

June 8,
Revdex.com
E.com - Alaska, *** & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** ***, (Revdex.com case number ***) regarding a refund request due to pricing fluctuation on a vacation package purchased through Expedia.com
Our records reflect on April 28, the customer accessed Expedia.com and self-booked Itinerary #*** for a package reservation for a stay at the *** ** *** *** *** * *** ** *** *** *** *** to check in October 17, and checking out October 23, 2016, round trip flights from ***, *** with corresponding dates, airport transfers, and travel insurance. The customer noted finding lower pricing sometime later and submitted a request for consideration under our Best Price Guarantee program on May 18, 2016.
Expedia does not make pricing adjustments to paid bookings if prices change, except within the parameters of our Best Price Guarantee offer and the refunds from that program must meet the stated terms and conditions, published on our website.
Mr***’s request for consideration under this offer was reviewed but did not meet the program terms and Expedia notified him by email that we were not able to provide a refund.
At the request of the Revdex.com Expedia reviewed the request information again; however we are unable to provide a refund for this reservation. This request does not meet the terms and conditions set forth in our Best Price GuaranteeFollowing is a link to the Expedia Best Price Guarantee Terms and Conditions which are provided on our website:http://www.expedia.com/p/info-other/guarantees.htm?mcicid=hp.bpg"US:
Item #in the terms and conditions of the Best Price Guarantee state:
Must be "Apples to Apples" ComparisonThe Best Price Guarantee is available only for exact itinerary matchesFor example, the specific airline and cabin class (First, Business, Premium Economy or Coach/Economy), hotel (including room type), ship and cabin category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of travel or service as booked through Expedia.com
As the customer’s complaint notes, the lower price was for a different flight, making it ineligible for price matching
Flight pricing varies according to times, airlines, and many other factors and all pricing is set by the airlines. Airline rules do not allow for flight changes without penalties, which can be accessed from within the customer’s itinerary. Expedia.com acts only as a third party intermediary for the travel vendors who utilize our services. We cannot override the terms and conditions set forth by our vendor partners. While we offer price matching on exact travel items, when all conditions are met, we cannot make changes to flights, to obtain lower pricing, because the airlines are the merchant of record and would not waive the change penalties.
We regret that our response cannot be more favorable; however we will not be providing a refund for this request
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

November 12,
Re: Expedia Case #: *-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on November 11, 2014, Mr*** booked a roundtrip flight from San Francisco, California to Cancun, Mexico and an eight-night stay at the *** *** *** *** *** from May 16, 2015, through May 24, Mr*** also purchased ground transportation to and from the airport
We understand from Mr*** complaint, that he missed his return flight and had to book a one-way flight as a resultHe would like to be refunded $1,for the tickets that he had to purchase
According to Mr*** complaint, he arrived at the *** *** *** *** *** and the shuttle service provided a sheet of paper which listed the pitime for his return trip to the airport, days laterOn May 24, 2015, the day of the return flight, Mr*** noticed that the pitime on the paper was after the scheduled departure dateHe states that he called a taxi but, still did not arrive at the airport in time to make the flightAs a result, he says that he had to buy new flights homeHe wants Expedia to cover the cost
Our records confirm that on May 24, 2015, Mr***, contacted our office advising that he missed his flight and that he blames Expedia for not adjusting the shuttle service to coincide with the airline schedule change processed by the airline for his return flightAfter reviewing the terms of the shuttle voucher, we informed Mr*** that customers are responsible for rescheduling their pick up times in the event of a change to their itineraryP0er our documentation, Mr*** understood the policy and was referred to the airline for assistance
The airline initiated the changes to the flight segments on the itineraryAlthough the airline has not communicated with Expedia on the reason for this change, often they are the result of the airline changing their schedule due to weather, routing or maintenance needsWe apologize for the inconvenience this may have causedPlease be advised that Expedia does not have a direct control over the flight schedules of the airlines especially regarding involuntary schedule changes
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
*** * *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Complaint: ***I am rejecting this response because: When I was purchasing the airplane ticket , it said "FREE CANCELATIONS"I did not read the terms and agreement for hidden surprises because I trusted what it was showing during my purchaseI think this kind of scam is very unethical and I cant even immagine how many hundreds or thousands of beople get screwed like me every single yearThat means Expedia makes hundreds of thousands of dollars just on flight cancelations that they dont refund This is not rightLike I said before , If a company is offering a product or service , and takes a payment before they deliver that speciffic product and service, the customer should have the right to cancel or edit the purchase and receive at least some kind of refundAm I being wrong about this? What would you do in my shoes? How many more people like me will get ripped off and pay for something they never received? Is Expedia moral and rightfully taking money from people without delivering the service? How much longer are they gonna be able to get away with this ? I hope you can Help !Sincerely,*** ***

Complaint: ***
I am rejecting this response because:Once again, it is unacceptableExpedia you are the middle man for the transactionYou are liable, and should provide me with some type of compensationDo you think losing $deserves sorry? What kind of business is this? I'm going to take this matter as far as I can until I'm heardI need my refundI have all the evidenceAlways keep in mind, the customer is always rightI won't do this if I wasn't.
Sincerely,
*** ***

February 10, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight. We understand you are seeking a refund for a flight reservation due to an error in the name of one of the passengersWe researched this matter further and our records show a flight reservation departing from Detroit to New Orleans was booked by an Expedia agent on January 17, Expedia was contacted on January 18, regarding a misspelling in one of the passengers name, we contacted Spirit airlines and were advised they would allow a cancellation however there would be a fee withheld of $ Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providersSpirit Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryWe hope you understand that we must adhere to the rules and regulations of the air carrier, including their cancellation and refund policies Expedia also attempted to review the original call to determine if an agent error had occurred, regrettably the call recording was not captured Taking into account your experience if you cancel the reservation directly with Spirit and provide a bank statement showing the refund from the airlines less the $cancellation fee, as a one-time courtesy we will honor a refund of the cancellation penalty We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R*** Corporate Customer Service

Complaint: ***I am rejecting this response because:An agent cannot disavow their activity in representing a property that does not existThe are engaged in a form of fraudulent advertising and clear misrepresentationExpedia advertised the property to me and in fact continues to advertise the property to me via retargeting efforts onlineThe issue of accuracy of the information and accurate representation is between Expedia and the property ownerExpedia has a fiduciary responsibility to me as the buyer to convey accurate and correct information in their advertisingThey did not, the misled me and advertised a property that does not exist. In addition, they failed to address the horrendous customer service which they exhibited which is both consistent with years of prior complaints on this website and online. I demand a full refund. Sincerely,*** ***

July 8, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to
address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms*** *** (Revdex.com ID number ***) regarding a hotel reservationOur records indicate on February 17, 2015, the customer self-booked a hotel reservation using the Expedia websiteWe understand from the complaint, the customer is requesting assistance in regards to changes with her hotel due to hotel renovationsUpon receipt of the Revdex.com submission, we have verified this issue was resolvedThe customer’s new itinerary reflects the hotel changesExpedia apologizes for the complications that the customer experienced prior to travelWe regret they had a less-than-satisfactory experience when using one of our vendors, and we hope that our relationship will not be negatively affectedWe apologize for any inconvenience this delay may have causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

December 20, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us
time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com ID number ***) regarding a car reservationOur records indicate on November 20, 2016, the customer self-booked a car reservation through Economy Rent a carWe understand from the complaint, the customer is requesting a refundAt this time we are requesting the customer please provide a copy of the itemized billing receipt reflecting the additional charges incurredThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Complaint: ***
I am rejecting this response because: I called Expedia times and each time I was told that my call was being recordedWhen I called to book the flight I told her my last name was *** not LemonShe still booked the flight with the wrong nameWhen I called back to fix their error, I was told it would be no problemShe said she would note that the flight that was cancelled had the last name of *** and not LemonShe also stated that it was Expedia's error and they would refund meI find it hard to believe that I was told my call was being recorded and now they are saying that it was never recorded instead of correcting their errorThis was their error and I do not understand why they wont fix it
Sincerely,
*** ***

Complaint: ***Itinerary number is ***The email used was ***.***@echelon.orgSincerely,*** ***

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***.
Expedia contacted the airline regarding the customer’s refund request*** Air advised they will not authorize the refund request
The customer may have disputed the charges with their credit card company or bank and this may be the reason the airline advised that the credit card was not valid
The only option Expedia can provide the customer is to contact their credit card company or bank to confirm if there is a charge dispute, if so is it pending or have they already credited the customer’s account
The customer can provide their credit card company or bank the Revdex.com complaint letters showing that the airline will not authorize the refund and that the airline charged the customer’s credit card
*** Air was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia
We hope the customer understands Expedia did not charge the customer’s credit card and cannot process the refund requestExpedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Corporate Customer Service

May 5, 2015 Revdex.comAlaska, Oregon &Western WashingtonComplaint Department Re: Expedia Case#O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt that her concerns were resolved adequately by our company prior to seeking further actions from you. Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr*** is requesting compensation for a missing reservation. On May 1, 2015, we contacted Mr*** to acknowledge receipt of his Revdex.com complaint. Our records indicate on December 16, 2014, Mr***, or an authorized user on the account, without the assistance of an Expedia agent, self-booked a round trip flight reservation on Expedia.com for travel on March 28, from Narita, Tokyo to San Jose, CA on *** airlines. The reservation also included the Expedia Stress-Free Travel insurance. The total cost of the booking was $1,051.20. From time to time for a variety of reasons, airlines issue schedule changesWe understand that these changes can be inconvenient, time consuming and not customer friendlyRegrettably, Expedia.com has no control over when or how often these changes occur. On February 24, 2015, we received a notification from *** Airlines reporting a schedule change to the flight time for the San Jose, CA to Narita, Tokyo segment. We processed the change and updated the record with the new times On April 5, we were contacted by Mr***, after arriving at the San Jose airport the return ticket was missing. In reviewing the flight record, we determine we had submitted the updated record for ticketing, but on March 25, 2015, we experience a system error which resulted in the flight not being ticketedOur customer service representative did offer options, of which the customer declined*** was able to reaccommodate the customer, directly, at the airport. While we understand the customer’s experience was not what we would have hoped, the reservation was utilized. As a result, we are unable to provide any compensation for related to this matter. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,*** ***Tier Customer Service