Expedia Inc

June 29, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to
address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr** *** (Revdex.com ID number ***) regarding a hotel reservationOur records indicate on March 3, 2017, the customer self-booked a hotel reservation through the Expedia.com websiteAccommodations were at the Holiday Inn Express Saugus from June 20, 2017, to June 21, We understand from the complaint, the customer is requesting a refund due to upon arrival at the hotel the customer was given a different room typeExpedia.com acts only as a third party intermediary for hotelsIf one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate actionWe encourage our customers to contact us immediately which enables us to attempt to find a resolution at that timeHowever, the customer did not contact Expedia until June 28, In addition, Expedia does not own or operate any hotels, and we do not set any refund policiesThe Expedia representative contacted the hotel directly and the hotel agreed to refund the customer 30%On June 29, 2017, Expedia processed a refund in the amount of $back to the customer’s original form of paymentIn addition, we have provided the customer’s Expedia account with a $Electronic Travel Coupon valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation packageThe coupon will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letterAll terms and conditions of the travel coupon applyWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

Complaint: ***I am rejecting this response because: My booking number through Expedia was #***, and the email used to book the travel was ***.***@gmail.com.Please let me know if there's anything else you need!
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I have the email from Expedia dated 1/5:pm stating I cancelled the reservationThat is before the cut off and prior to the date Expedia is stating in their response to Revdex.comAlso I received another inaccurate email from Expedia on 2/3/stating that I had received a refund and that the issue is with my bank I have attached a word doc with the emails
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and while this resolution is still not satisfactory to me because the issue is not resolved, I am responding to attach the requested documentIt's my discover statement that shows the two charges on 5/for each (total)If you look down the page, on 6/Discover credited the amounts in question because I disputed the charge -- but the charges from *** *** have not been droppedIf they are, I can get Discover to reverse the credit (which is temporary, but makes it so that I don't have to pay the erroneous charges from 5/29)Let me know if you have any questions! Sincerely, *** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

May 20, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from Mr*** *** (Revdex.com case number ***) regarding a package reservationWe understand Mr*** is requesting to use an airline credit with *** *** and ** *** without paying an exchange feeOn May 15, and May 18, 2015, we attempted to contact Mr*** to acknowledge receipt of the Revdex.com complaint but were unable to reach the consumerUpon further research, we are unable to locate an Expedia.com account related to Mr*** complaintWe respectfully request that Mr*** to provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Mr***‘s concernsWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Tier Customer Service

expedia did finally refund my $90, so I wish to consider the case closed

May 11, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case#O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Incis responding to the consumer complaint from *** ** *** (Revdex.com case number ***) regarding a refund request. We understand Mr*** is stating he has not received a refund claimed under our travel insurance protection. On May 7, 2015, we attempted to contact Mr*** to acknowledge receipt of his Revdex.com complaint but were unable to reach him. Our records indicate on August 30, 2014, Mr*** self-booked a vacation package on Expedia’s website under itinerary number ***, which included flights departing StLouis, MO to San Jose del Cabo, Mexico with *** *** on May 13, 2015, returning May 17, 2015, for the cost of $871.22; hotel reservations with *** *** *** Cancun for cheon September 16, and checking out on September 19, for the cost of $294.24; and a roundtrip airport-to-hotel shuttle transportation for $The customer also purchased the Expedia Cancellation-Only Waiver insurance protection for $The total cost of the booking was $1, Expedia serves as a third-party intermediary for travel providers such as hotels, car rental agencies and airlines, and subject to the rules and restrictions of those providers. The airline fare rules and hotel rules and restrictions provided at the time of the booking stated as follows: Fare Rules & RestrictionsPlease review the rules and restrictions listed belowFor itineraries that are built out of different routings and restrictions, the most restrictive regulation appliesWhen you purchase your ticket, you agree to these rules and restrictions.CHANGES BEFORE DEPARTURE CHARGE USD 200.00/CAD 200.00. Hotel Rules and RestrictionsThis reservation is non-refundable and cannot be cancelled or changed. Although Expedia does not charge a fee to change or cancel your booking, *** *** *** Cancun may still charge a fee in accordance with its own rules & regulations.•The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded.•No refunds will be issued for late cheor early check-out.•Stay extensions require a new reservation.•Prices and hotel availability are not guaranteed until full payment is received.If you would like to book multiple rooms, you must use a different name for each roomOtherwise, the duplicate reservation will be canceled by the hotel. On January 3, 2015, the customer contacted us for assistance with a flight exchange which we processed as requested. We calculated the difference the customer would need to pay in order to complete the request which included a $airline penalty per ticket for a total cost of $in fees. No further action was taken at this time. Between the dates of February 4, and March 23, 2015, we can confirm we were contacted by the customer regarding the travel insurance on several occasions to follon the refund requests which are processed in the order that they are received. On April 28, 2015, a refund was issued in the amount of $for the airline penalty. The time that it takes for the refund to post to the customer’s account depends on how quickly the credit card company processes refundsWe apologize for any inconvenience the customer encountered in resolving this matter. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,*** ***Tier Customer Service

Complaint: ***I am rejecting this response because:It's upsetting that they did not look into the issue further! They also did not address the extremely long holds and disconnections with no returned phone calls as promised from the agents who represent the company I had called Expedia plenty of times and Expedia claimed to have reserved the room and yet the hotel did not have a reservation on file, once I was finally able to speak with a supervisor from Expedia who openly admitted the reservation had reflected one thing but in fact did not go through and he had to call the hotel the day prior just to ensure my stay , of course I had utilized my stay as they would not refund my money since it was past 12/01/yet the hotel didn't even know I was arriving until less then hours prior to my stay, they have horrible customer service and when one ask's to speak with a manager has to wait 2+ hours on hold .Expedia reps have horrible work ethics and are not custeromer oriented (will never use them again and will let others know to be aware of their horrible business ) they do not understand that their customers time is extremely valuable .
B***er ID LookupYour B***er ID is: For Student/Employee*** ***, *** ***Sincerely,*** ***

May 30,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***We regret to hear Mr*** did not accept our response
We sincerely regret that we are unable to offer a more satisfactory response or resolution to Mr***’s concernAt Expedia we try as much as possible to provide not only excellent customer service but, we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersHad we received a request to cancel the reservation before entering the penalty phase, we would have been able to assist him with avoiding feesRegrettably, our records show that the request came in after
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

June 1,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a package reservation. We understand *** *** is requesting the refundOn June 1, 2016, we contacted Ms*** to acknowledge receipt of their Revdex.com complaint, however she was not available
Our records reflect on January 10, 2016, the customer self-booked a package reservation for *** *** and *** ***, using Expedia.com. Travel was on United Airlines, departing September 10, 2016, from Denver, Colorado to Charlottesville, Virginia; returning on September 17, 2016, from Charlottesville, Virginia to Denver, ColoradoA car rental; however Expedia is no longer able to view the name of the rental companyAlso included was the travel protectionThe customer is stating due to an airline schedule change, they had to cancel the reservationThe customer is stating they were advised that they would be refunded in full; however the customer has not been refunded for the flight reservation
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers United Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
Upon further researching this matter, we can confirm United Airlines did send two notifications to Expedia of an airline schedule change the first one on April 15, and the second on April 20, The customer was sent an automated email
On April 22, 2016, the customer contacted Expedia, advising wanting to cancel the package reservation due to the airline schedule changeOur agent canceled the car rental and processed the refund in the amount of $The agent contacted the airline and they authorized the cancelation and advised us to submit the refund requestOur agent advised the customer since the refund would be coming from the airline, the standard timeframe would be 8-weeks and our refund for the car rental would be business daysThe customer understood
On May 12, 2016, the customer sent an email to Expedia, advising they had not received the refund for the flight reservation due to the airline schedule changeThe customer advised that they had already received the refund for the car rental in the amount of $The customer was informed that the timeframe for the refund would be business days. On that same day Expedia replied to the customer, advising the customer to contact us directly
We can confirm there were several more communication between the customer and Expedia
In reviewing Ms***’s account the customer was refunded for the flight reservation on May 12, On June 1, 2016, Expedia contacted the customer, however the customer was unavailableWe did leave a voice message, advising the customer if they still have not been refunded for the flight reservationExpedia is requesting the customer to send a letter head from her credit card company advising Expedia the refund of $was not received
The customer can send to our fax number 702-944-and can reference the case number ***Once we receive the information Expedia will review for a possible refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,

December 21, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us
time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mrand Ms*** *** (Revdex.com ID number ***) regarding a flight reservationOur records indicate on April 13, 2016, the customer self-booked a non-refundable flight reservation using the Expedia.com websiteTravel was with AeroMexico AirlinesWe understand from the complaint, the customer is requesting a refundAs Expedia is an online travel website, we give the customer the capability to choose the dates, flights, and airlines of their choiceEach airline has its own specific set of policies and procedures as does each ticket purchasedExpedia does not have the authority to override or to change airline policiesAt the time of booking, the customer agreed to the terms and conditions below: • Tickets are nonrefundable, nontransferable and name changes are not allowedAll schedule changes, delays and/or cancellations are initiated with the airlines, and Expedia has no control over themOur records indicate on June 13, 2016, the customer contacted Expedia requesting a refund due to flight delaysThe assisting representatives contacted the airline directly on behalf of the customerThe airline verified that the flight was delayed and the customer was offered a hotel stay and free food however the customer declinedIn addition the airline stated the customer may request a refund directly from the airlines at: [email protected] must abide by the airlines rules and regulations agreed to at the time of booking and as no error was caused by Expedia, no refund or compensation will be offered regarding this matterWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Unfortunately I requested a refund on December 9th and had a terrible experience with Expedia customer service I was hung up on and spend hours on the phone with representatives trying to no issue a refund Finally on December at 1:in the morning after being on the phone for over hours they issued the refund I requested days prior Sincerely, *** ***

July 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely,

March 1, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Miss ***Expedia, Incis responding to the consumer complaint from Miss *** *** (Revdex.com case number ***) regarding a flight reservationAt this time we are requesting the customer please provide a copy of the phone call informationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will assist further
We thank you for allowing us the opportunity to address the issues which have been brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

April 20, 2016Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case: ***Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Our records reflect that on March 20, 2016, Ms*** booked a one way flight from Port-au-Prince, Haiti to New York, New York, departing on March 31, 2016. We understand from Ms*** complaint that she purchased this ticket for her mother Ms*** ***Ms*** determined that it was unsafe for her to travel to the airport and has declined to utilize the ticket as a resultSince the ticket was not used, Ms*** is requesting a refund of $357.57, the cost of the ticket. The services provided by Expedia are that of a third party intermediary, the airline; in this case American Airlines, is the merchant of record (i.ethe company who charged the customer’s credit card) and as such accepted the funds for the purchaseMs*** will also see the airlines name in the transaction information of her credit card statementAs American Airlines was the merchant of record, they are also the party to determine policy for their ticketsPer the policy of American Airlines, the ticket is non-refundable but, the passenger has been issued a flight credit in the amount of $American Airlines will require a re-booking fee of $when the passenger is ready to utilize her credit. Please note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to them.Ms*** does have the option of appealing to American Airlines directly for a refund considerationShe can access www.refunds.aa.com, click the request refund link and enter the document numberThe document number is the ticket number, *** and the passenger’s nameShe can explain that she was unable to use the ticket due to unrest taking place in the area of the airport We are unable to guarantee an outcome, but felt it was appropriate provide the option to our valued customer. We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Marlon J***Tier Customer Service

October 26, 2017Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com ***owing us to address the
comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from *** ***, Revdex.com case number *** regarding a reservation Itemization We understand *** *** is requesting an Itemization of the following: airfare, hotel fee, travel ins fee, transportation fee and taxes/fees that equal the total she’s been chargedNothing moreNothing less.Our records indicate/reflect *** *** booked a package on September 28, to Paradise Island and paid a total cost of $3,The package included, flights, hotel, roundtrip transportation and insurance.*** *** contacted Expedia customer service via email and Telephone regarding an itemized receiptShe was informed that was impossible since this was a package booking.We thank *** *** for contacting us again through the Revdex.com about obtaining an itemized summary of her flight, hotel and transportation reservationPackage bookings, unlike standalone reservations, are offered to members and cannot be itemizedBecause they’re not purchased as standalone products, we will not be able to provide a detailed breakdown of rates and taxes applied to each individual item of the reservationAs such, taxes and service fees are displayed togetherExpedia negotiates great rates with hotels, and airlines just to pass on the savings to its customersTherefore, we do apologize if we are unable to reply more in accordance to *** ***’s wishes on this occasion.Again, we thank you for ***owing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Arturo T***Corporate Customer ServiceTell us why here

Complaint: ***I am rejecting this response because: the itinerary numbers associated with this complaint are:
*** & *** The email addresses used were: *** under *** ***,
and *** *** *** ***
We tried on over occasions to discuss & resolve this issue with ExpediaWe were either hung up on, put on hold
where representative never returned, or rudely told "nothing can be done"This was an issue initially created by Expedia
and should be addressed & resolved by Expedia as well
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: The price in Priceline is also in USD
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
There is no responseThey just asked for more timeLooks like Expedia respects the Revdex.com just as much as they respect their customers
Sincerely,*** ***