Expedia Inc

June 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

August 2,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a cancelled cruise. We understand the customer is requesting written proof of cancellation from ExpediaOn August 2, we contacted the customer to acknowledge receipt of their Revdex.com complaint.
Our records indicate on April 19, *** *** contacted an Expedia.com cruise agent for assistance in booking a cruise for two passengers, sailing with *** *** Lines, departing from Jacksonville, Florida on November 2, cruising to the Bahamas and returning November 7, 2015. On April 21, the cruise was cancelled, per the customer’s instructions. The customer was given the information that *** *** Lines would impose a penalty of $per passenger and the contact information was provided for *** *** ***, through which the customer had purchased a travel insurance policy
The customer’s complaint is asking for written proof of cancellation for their cruise. On August 2, Expedia has, by separate email, forwarded the customer a copy of their Itinerary Invoice, showing all current cruise details, including the following excerpt, which appears at the top of the invoice:
Expedia.comUnited States***
*** *** *** *** *Salvang CA 93463United States
Consultant: Your Expedia Cruise Expert Tel: ***, Fax:
Cruise Line Booking Number :***
Cancellation (Apr 21, 2015) ***
Printed (Aug 02, 2015)
USD
Invoice Amount
Payments to Date
(510.00)
Cruise Line Cancel Penalty
Balance Due
(300.00)
Final Payment(s) ScheduleDue - Sep 03,
Contact Tel
*** ***
Refunds will be processed to the form of payment used, and will appear on your statement as a credit directly from the Cruise LineRefunds are processed in 2-billing cycles
The invoice provides the booking ID, customer’s name and address, and the cancellation date of the itinerary. It also shows the Cruise Line penalty, payments to the cruise lines and insurance company. The credit balance of $which will be refunded to the customer by *** *** Lines is noted. The customer may also access Carnival.com and enter her cruise booking number, and personal information, to access Carnival’s cruise/cancellation records which they should have access to print.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

July 10,
Revdex.com
Alaska, Oregon & Western Washington
Complaint
Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Ms*** *** (Revdex.com case number ***) regarding a flight reservation
Our records indicate that on May 19, 2015, the customer self-booked a flight reservation using Expedia’s website, itinerary ***The booking was for two one-way ticketsTravel was with *** *** from Washington, DC to Montreal, Canada, departing on June 19, 2015, and returning on June 20, We understand the second leg of Ms*** return flight was cancelled and she had to find alternative transportation from New York, NY to Washington, DC
From time to time and for a variety of reasons, airlines issue schedule changes. We understand that these changes can be inconvenient, time consuming and not customer friendlyHowever, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers*** *** was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when, or how often, airline initiated schedule changes occurExpedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
We have verified that this issue was resolved directly by the airline on June 26, 2015, providing Ms*** with a partial refundWe regret Ms*** experience was not as we would have hoped, and any subsequent inconvenience caused
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

August 6,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding her reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

November 29,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on November 18, Ms*** purchased three vouchers for entry Universal Studios on November 25, We understand from Ms***’s complaint that she arrived at the park and was informed that her tickets would not be acceptedAs a result, she had to purchase new tickets at the gateShe is requesting a refund from Expedia for $We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative
Per our documentation; Ms*** contacted our office on November 25, 2016, stating that she booked her tickets from the Orlando, Florida location but, her booking was actually for Los Angeles, CaliforniaWe contacted the Orlando location on Ms***’s behalf to explain what happened and asked that they refund the $that was paid for the ticketsRegrettably, our request was denied
As you may know, whenever an itinerary is purchased on Expedia.com, we act as the agent between the client and the vendorThe vendor providing the service provides all the rules and regulations that governed any transactions made on our websiteBy acting as their own travel agent, it is the customer’s responsibility prior to completing the purchase, to review and verify all details of the bookingAs such, we are unable to honor the refund request
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight. We understand Ms*** is requesting a refund
Upon further research, we are unable to locate an Expedia account related to *** *** complaintWe respectfully request that *** *** provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address *** *** concerns
If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

November 25, 2015Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding Expedia Rewards Points We understand *** *** is asking for her rewards points to be transferred between accountsOn November 23, 2015, we contact Ms*** to acknowledge receipt of the Revdex.com complaint but were unable to reach the consumer.Our records indicate on November 10, a new Expedia Rewards account was created by *** *** onlineWe can confirm Ms*** has contacted Expedia multiple times requesting to transfer points between two separate Expedia Rewards accounts she currently hasPer the terms and conditions of the Expedia Rewards program,•To earn Expedia Rewards points for a booking on Expedia, you must be an enrolled Member of Expedia Rewards prior to making a booking Account and be signed in to your Account prior to booking.•No Points will be earned for bookings made on Expedia.com when you are not signed in to your Account.•If you enroll in Expedia Rewards after booking but before travel is completed, Points will not accrue on that booking.Due to the terms and conditions agreed to upon registering for a Expedia Rewards account, we are unable to combine rewards points accumulated between multiple accounts. We sincerely regret that we are unable to offer a more satisfactory response or resolution to your concernAt Expedia, we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customers.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Tier Customer Service

Revdex.com:
Re: complaint ID ***, I appreciate your response. Unfortunately Expedia has not addressed the gross incompetence of its agents' handling of my phone calls and Expedia's bureaucratic indifference to my follow-ups. Please close the case. I, for my part, will never use Expedia or its affiliates if I can help it.Sincerely, *** ***

June 18, 2015Revdex.comAlaska, Oregon &Western Washington Complaint DepartmentRe:Expedia Case #: O-***Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from ourcustomerWe appreciate the Revdex.com allowing us to address the comments
andconcerns which have been brought to our attentionExpedia, Incisdisheartened the customer felt their concerns were not resolved adequately byour company prior to seeking further actions from you.Our records reflect that on March 8, 2015, Mr*** booked roundtrip flights fromPittsburgh, Pennsylvania to Phoenix, Arizona departing April 19, 2015, andreturning on April 24, We understand from his complaint that Mr*** canceled his flights and was leftwith an airline credit with ** ***Mr*** stated that he attempted toapply his credit towards new flights, but was unable to do so online, and couldnot find a way to contact our customer service team for assistanceAfter review, our records confirm that on May 21, 2015, we assisted Mr*** inapplying his airline credit towards roundtrip flights from Pittsburgh,Pennsylvania to Phoenix, Arizona departing June 24, 2015, and returning on June30, This information can be confirmed on usairways.com by using theTravel Tools drop down menu and accessing the Manage your trip optionOnce theconfirmation number (***) is entered, the new itinerary will appear.We thank you for allowing us the opportunity to address the issues that werebrought to our attentionIf you have any further questions or concernsregarding this matter, please feel free to contact usSincerely,*** ***Tier Customer Service

August 2,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We
appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting a refund and compensationOn July 28, 2017, we received receipt of the Revdex.com complaint
Our records reflect on October 3, 2016, the customer self-booked a package reservationTravel was on *** Airlines, departing January 3, 2017, from Guadalajara, Mexico to Huatulco Oaxaca, Mexico; and returning on January 7, 2017, from Huatulco Oaxaca, Mexico to Guadalajara, MexicoThe package includes a hotel stay at the *** *** *** with two rooms and a roundtrip shuttle in Huatulco Oaxaca, Mexico, via itinerary number ***The customer is stating that due to a flight delay the customer missed their connection flightThe customer claimed that the airline did offer them another flight for the next day; however it would have caused the customer to miss a day for their hotel reservation
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers *** Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
Upon further researching this matter, we can confirm on January 17, 2017, the customer contacted Expedia via email
Expedia contacted the customer and advised that we could not honor the request for the refund and for the customer to contact the airline directlyExpedia offered the customer as compensation a $travel voucher; however the customer declined it
Furthermore, when finalizing the reservation on Expedia.com, the customer agreed to Expedia’s Terms of UseThe Expedia’s Terms of Use explicitly state as follows:
The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Expedia CompaniesExpedia Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death , property damage, or other damages or expenses resulting there-fromExpedia Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority
In no event shall the Expedia Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the Expedia Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages.
Despite the above, Expedia is unable to honor the request for the refund and compensation
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

September 20,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from * * (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service
%

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear Mr*** did not accept our response and/or resolution offered
On June 20, 2016, Expedia processed the refund for the cancellation fee to the master card ending in The customer will need to review his credit card or bank statements, starting in June
In reviewing the customer’s account, on June 20, 2016, Expedia did submit the refund request to the airline. Until now the refund request was not processed
On September 15, 2016, Expedia was able to process the refund request
The customer will be refunded by *** AirlinesThe time frame will be up to 8-weeks; which is a standard timeframe for all airlines
We hope the customer understands Expedia cannot expedite the timeframe for the refund from the airline
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Tier Customer Service

Re: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request for an unused promotional coupon. Our records reflect on June 211, Mr*** accessed Expedia.com and booked a package vacation with flights and hotel leaving Boston, Massachusetts on August 18, and returning August 22, with a stay at the Sonesta Great Bay All Inclusive Beach Resort, Philipsburg, Saint Maartens, for corresponding dates. Mr*** has asked that a coupon for $be honored against this reservation, post booking.Although we do regret that the customer did not make use of the coupon, all Expedia promotions have a set of terms and conditions applicable equally to all customersOne of terms listed for promotional coupons states:• The coupon code cannot be used for any booking previously made It will be deemed fully redeemed once a qualifying booking has been madeThe coupon code has no cash value and no refunds or cash alternative will be offeredThere is no residual value and no credit will be issued if the purchase amount is less than the coupon code discount The coupon code may not be re-used, even in the event that you change or cancel the booking.As the customer didn’t apply the coupon when booking, our agents were not able to apply it after the fact and coupons have no cash value, so no refund would be available As to the question of the price increasing between the time the customer booked his vacation, and later when he looked to see if it would be feasible to cancel and rebook, to apply the coupon; pricing is constantly in flux as vendors adjust their availability and price offered on our site Expedia uses real-time reservation databases for our travel products, such as cars, hotels, cruises, and flights These databases link to our vendor partner’s companies and contain up to the moment prices and availability Information on the databases is updated constantly by vendors as pricing changes and travel related items are sold to our customers and customers who are accessing the same pool of products independently or through other travel companies Vendors also limit the amount of their product available for discounted pricing As the discounted items sell out, low prices may no longer be available It is possible that a specific price or travel item is available when a customer begins planning their trip, and is no longer available when they try to finalize their purchase All our travel products prices and availability are subject to change until customers have completed their purchase and a reservation is confirmed.Expedia would not, and does not have the ability to, manipulate pricing seen by an individual customer, as Mr*** is questioningHowever, pricing can and does change very quickly in the online discount travel environment.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Roseanne G*** Tier Customer Service

November 9,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** B *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

October 15,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on July 2, 2015, Mr*** booked a two night stay at the *** *** *** *** located in Seaside, California from July 3, 2015, through July 6,
According to Mr***, he requested a room that would accommodate three guests, but when he arrived, there was only one queen bedHe states that he contacted Expedia for assistance but, our customer service was unable to get the property to agree to refundThe Hotel stated that Expedia had booked the room for guestsThis claim is not confirmed as the reservation states that the customer requested a room for three
Mr*** stated that he was informed that he should check out of *** *** on the following morning and that he would be refundedThere is no record of this agreement in our recordsExpedia continued to advocate on Mr***’s behalf but, was unable to secure a refund from property management
The feedback that Mr*** has provided to us will be helpful in looking at our vendor's customer service, and gauging our customers' satisfaction and perceptionsWhen you book on Expedia, we hope and expect that your travel will be a flawless eventShould unforeseen circumstances arise, we anticipate that the entities with whom we do business will step in to fix whatever difficulties occur; we regret that did not happen in this case
While we do not view this complaint as something Expedia is responsible for, because we value Mr***as a customer and regret the experience he reports, we have already undertaken an exception to resolve his complaint. A partial refund in the amount of $was issued to his original form of paymentRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly her credit card company processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Complaint: ***I am rejecting this response because:I received a call from Addison in Tierlast Thursday She said she is working on a resolution and she will get back to me I will not close t his issue with Revdex.com until the issue is totally resolved Sincerely,*** ***

November 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time
to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com ID number ***) regarding a hotel reservationThe information provided in the customer’s comment was not linked to an accountAt this time we are requesting the customer please provide the email address used to make the reservation and/or a copy of their confirmationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

July 23,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on March 16, 2015, Mr*** booked an Expedia Vacation Package which included a roundtrip flight from Seattle, Washington to Minneapolis a three day car rental from June 26, 2015, through June 29, 2015, and travel insurance
We understand from Mr*** complaint that he is requesting a refund of $because he had requested a change to his itinerary on June 19, By purchasing travel insurance, Mr*** was eligible to receive a refund of the airlines rebooking fee of $which he thought would have been processed by the time he submitted this Revdex.com complaint
We have researched Mr*** complaint and discovered that the car rental portion of his package was canceled and refunded on June 19, An attempt was made on July 1, 2015, to refund the $rebooking fee, but due to a technical issue only $was refundedAs such, on July 23, 2015, we processed a refund for the remaining $to the original form of paymentRefunds like this usually take 3-business days to post depending on how quickly the credit card company processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

June 23,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***We regret to hear Ms*** did not accept our response
When we receive the same complaint from the Revdex.com and the Attorney General as we have this one, we must send our final response to the Attorney GeneralWe have sent our response which they should receive any day.
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

May 4,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: O***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on February 2, 2016, Mr*** booked a roundtrip flight from Tokyo, Japan to Los Angeles, CaliforniaTravel was schedule from February 27, 2016, through March 24,
We understand from Mr*** complaint that he is requesting a refund for the $that he paid for changing his return flightAccording to Mr***, he missed his return flight because the email confirmation that he received from Expedia stated that his return flight was scheduled for March 24, 2016, but when he arrived, he was informed that the flight was the March 23, As a result, he needed to change the return date of his flightThe airline charged $for the change and Mr*** is requesting that we refund the fee for what he feels was our errorMr*** stated that he mother contacted Expedia and was told there would be no charges for the change
After review, we noticed that Mr*** booked the flight online himself, or an authorized user on the account booked it for himThe travel dates were selected by the person booking the flightWe also noticed that the return flight was scheduled to depart on March 23, 2016, and arrive on March 24, The confirmation email mentioned that the flight was due to arrive on March 24, Our records state that we informed Mr*** mother of this when she contacted our office
Although we understand Mr*** complaint, we are unable to offer a refund as we see no errors by Expedia
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service