Expedia Inc

Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***
Upon further review, we can confirm that Expedia authorized Delta Airlines to charge Mrs*** $2,for the flightsDelta Airlines advised that the tickets were no longer available for that amountThey advised that they would not charge Mrs***’s credit card until she agreed to the new fare of $3,As Mrs*** did not agree to the additional cost, the tickets have not been confirmed and Mrs*** has not been charged
We have received the documentation provided by Mrs*** and understand her frustration, however, per the terms and conditions:
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errorsIn particular, the Expedia Companies and Expedia Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.)In addition, Expedia, Incexpressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect priceIn such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Complaint: ***I am rejecting this response because:
I want a refundThey messed my account upI just spebt an hour on the phone to find out nothingThey have done nothing and have not even called meSincerely,*** ***

September 15,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue
from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number***) regarding a flight reservation. We understand Ms*** is requesting a flight creditOn September 11, 2016, we received receipt of the Revdex.com complaint
Our records reflect on August 9, 2016, the customer self-booked a package reservation for *** *** *** *** *** *** *** *** *** *** *** *** Travel was on ***, departing September 13, 2016, from New York to Tampa, Florida; returning on September 15, 2016, from Tampa, Florida to New YorkThe package includes a hotel stay at the Le Meridien Tampa chedate September 13, 2016, check-out date September 15, The package includes a car rental with Alamo in Tampa, Florida pidate September 13, 2016, drop-off date September 15,
The customer is stating they had to cancel the package reservation; however the customer was advised by Expedia that *** did not allow cancellation for the flightThe customer is stating they contacted ***, they advised the customer to have Expedia contact them and the airline would provide a wavier to Expedia to allow a flight credit for the customer The customer is stating they were informed by *** the customer would be responsible for the change fee of $per person; however when the customer contacted Expedia; the customer was told that they would have to pay the change fee of $per person
Upon further researching this matter, we can confirm on September 11, 2016, the customer contacted Expedia to cancel the package reservationExpedia canceled and refunded the car rental in the amount of $Expedia contacted the hotel; however they would not authorize the refund
Expedia contacted the airline; they advised they would allow a flight credit; however the customer would be responsible for the change fee of $per personThe customer requested to speak to a manager; while waiting for a manager, the customer ended the callExpedia did attempt to contact the customer; however the customer was not availableNo further action was taken
On September 13, 2016, the customer contacted Expedia to cancel the reservationExpedia advised the customer the car rental was already canceled and refunded; however the hotel would not authorize the refundExpedia advised the customer we would need to contact the airline; however the customer declined
On September 15, 2016, Expedia contacted *** on the customer’s behalf; they advised they marked the customer as a no show*** confirmed on September 11, 2016, Expedia contacted them requesting a wavier to allow a flight credit; however the airline agent provided Expedia with incorrect information
Due to the fare type the customer purchased the airline does not allow changes on the ticketsThe tickets do not have any value on them
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each vendor has its own specific set of policies and procedures as does each booking purchased. As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing
*** Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia. Expedia must adhere to the airline’s policies
We hope the customer understands Expedia cannot honor the request for the flight creditExpedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

Revdex.com:
Re: complaint ID ***, I appreciate your response. Unfortunately Expedia has not addressed the gross incompetence of its agents' handling of my phone calls and Expedia's bureaucratic indifference to my follow-ups. Please close the case. I, for my part, will never use Expedia or its affiliates if I can help it.Sincerely, *** ***

Re: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request for an unused promotional coupon. Our records reflect on June 211, Mr*** accessed Expedia.com and booked a package vacation with flights and hotel leaving Boston, Massachusetts on August 18, and returning August 22, with a stay at the Sonesta Great Bay All Inclusive Beach Resort, Philipsburg, Saint Maartens, for corresponding dates. Mr*** has asked that a coupon for $be honored against this reservation, post booking.Although we do regret that the customer did not make use of the coupon, all Expedia promotions have a set of terms and conditions applicable equally to all customersOne of terms listed for promotional coupons states:• The coupon code cannot be used for any booking previously made It will be deemed fully redeemed once a qualifying booking has been madeThe coupon code has no cash value and no refunds or cash alternative will be offeredThere is no residual value and no credit will be issued if the purchase amount is less than the coupon code discount The coupon code may not be re-used, even in the event that you change or cancel the booking.As the customer didn’t apply the coupon when booking, our agents were not able to apply it after the fact and coupons have no cash value, so no refund would be available As to the question of the price increasing between the time the customer booked his vacation, and later when he looked to see if it would be feasible to cancel and rebook, to apply the coupon; pricing is constantly in flux as vendors adjust their availability and price offered on our site Expedia uses real-time reservation databases for our travel products, such as cars, hotels, cruises, and flights These databases link to our vendor partner’s companies and contain up to the moment prices and availability Information on the databases is updated constantly by vendors as pricing changes and travel related items are sold to our customers and customers who are accessing the same pool of products independently or through other travel companies Vendors also limit the amount of their product available for discounted pricing As the discounted items sell out, low prices may no longer be available It is possible that a specific price or travel item is available when a customer begins planning their trip, and is no longer available when they try to finalize their purchase All our travel products prices and availability are subject to change until customers have completed their purchase and a reservation is confirmed.Expedia would not, and does not have the ability to, manipulate pricing seen by an individual customer, as Mr*** is questioningHowever, pricing can and does change very quickly in the online discount travel environment.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Roseanne G*** Tier Customer Service

Complaint: ***
I am rejecting this response because: Please see attached statement
Sincerely,
*** ***

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight. We understand Ms*** is requesting a refund
Upon further research, we are unable to locate an Expedia account related to *** *** complaintWe respectfully request that *** *** provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address *** *** concerns
If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

June 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

November 29,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on November 18, Ms*** purchased three vouchers for entry Universal Studios on November 25, We understand from Ms***’s complaint that she arrived at the park and was informed that her tickets would not be acceptedAs a result, she had to purchase new tickets at the gateShe is requesting a refund from Expedia for $We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative
Per our documentation; Ms*** contacted our office on November 25, 2016, stating that she booked her tickets from the Orlando, Florida location but, her booking was actually for Los Angeles, CaliforniaWe contacted the Orlando location on Ms***’s behalf to explain what happened and asked that they refund the $that was paid for the ticketsRegrettably, our request was denied
As you may know, whenever an itinerary is purchased on Expedia.com, we act as the agent between the client and the vendorThe vendor providing the service provides all the rules and regulations that governed any transactions made on our websiteBy acting as their own travel agent, it is the customer’s responsibility prior to completing the purchase, to review and verify all details of the bookingAs such, we are unable to honor the refund request
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear Mr*** did not accept our response and/or resolution offered
On June 20, 2016, Expedia processed the refund for the cancellation fee to the master card ending in The customer will need to review his credit card or bank statements, starting in June
In reviewing the customer’s account, on June 20, 2016, Expedia did submit the refund request to the airline. Until now the refund request was not processed
On September 15, 2016, Expedia was able to process the refund request
The customer will be refunded by *** AirlinesThe time frame will be up to 8-weeks; which is a standard timeframe for all airlines
We hope the customer understands Expedia cannot expedite the timeframe for the refund from the airline
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***
I am rejecting this response because:I am very upset about that why Expedia doesn't explain about their mistakeIf Expedia didn’t make the mistake, Please explain that why it was not Expedia’s faultLet me explain that what was Expedia’s mistakeAll this situation occurred on Nov 18, 2016. This is my mistake: I was late and I missed my flight on Nov I paid $for the cancellation fee of the my flight tickets. The fastest flight ticket was Nov 20, but the return date(Nov 24) was not changed so that I had to change the start date of my hotel scheduleI called Expedia for changing the start date of my hotel schedule. This is Expedia mistake:Expedia canceled my existing hotel schedule without any explanationExpedia booked a new hotel schedule from Nov to Nov without any explanation. I noticed Expedia’s mistakes after they called me for giving $credit for their mistake(system issue)And then I checked my credit card statement and I noticed that they withdrew the cancellation fee for the existing hotel schedule and the new booked hotel schedule feeI called Expedia around 6pm Nov for solving this issueHowever, Expedia didn’t solve this issue so that I requested Expedia to cancel the new hotel schedule that was made by Expedia’s mistakeExpedia didn’t cancel the new hotel schedule so that the hotel charged “no show” feeAlso, I had to cancel my new flight tickets because of Expedia’s mistake. I paid the cancellation fee for the missed flight schedule $by my mistake.I paid the cancellation fee for the existing hotel schedule $it was caused by Expedia’s mistake.I paid the “no show” fee $it was caused by Expedia’s mistake.I paid the re-issue flight tickets fee $it was caused by Expedia’s mistake.Please explain why they are not Expedia’s mistakes
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I spoke to American Express todayThey confirmed that *** Air hasn't even responded to a dispute inquiry sent to them on January Also, they confirmed that they asked *** Air to credit the disputed amount, but they have yet to receive a reply from them! I feel that Expedia could have leveraged their partnership to press *** Air to issue the credit, but hasn't done soI purchased the tickets from Expedia.com not ***, therefore it's necessary for Expedia to help with this matter
Sincerely,
*** ***

August 2,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We
appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting a refund and compensationOn July 28, 2017, we received receipt of the Revdex.com complaint
Our records reflect on October 3, 2016, the customer self-booked a package reservationTravel was on *** Airlines, departing January 3, 2017, from Guadalajara, Mexico to Huatulco Oaxaca, Mexico; and returning on January 7, 2017, from Huatulco Oaxaca, Mexico to Guadalajara, MexicoThe package includes a hotel stay at the *** *** *** with two rooms and a roundtrip shuttle in Huatulco Oaxaca, Mexico, via itinerary number ***The customer is stating that due to a flight delay the customer missed their connection flightThe customer claimed that the airline did offer them another flight for the next day; however it would have caused the customer to miss a day for their hotel reservation
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers *** Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
Upon further researching this matter, we can confirm on January 17, 2017, the customer contacted Expedia via email
Expedia contacted the customer and advised that we could not honor the request for the refund and for the customer to contact the airline directlyExpedia offered the customer as compensation a $travel voucher; however the customer declined it
Furthermore, when finalizing the reservation on Expedia.com, the customer agreed to Expedia’s Terms of UseThe Expedia’s Terms of Use explicitly state as follows:
The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Expedia CompaniesExpedia Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death , property damage, or other damages or expenses resulting there-fromExpedia Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority
In no event shall the Expedia Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the Expedia Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages.
Despite the above, Expedia is unable to honor the request for the refund and compensation
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

November 9,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** B *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which
have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Ms*** (Revdex.com case number ***) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Hayden J***Tier Customer Service

Complaint: ***I am rejecting this response because:This is ridiculous You did not do any further research because if you did you would see that it wasn't anyone else but Expedia's customer service that caused this whole situation to be as difficult as it has been Please let me re-iterate what exactly happened, and this time don't make it appear as though customer service went above and beyond the call of duty to assist me because that is NOT what happened, if anything customer service just made the situation so much worse!Please read the attached as it gives a breakdown of why I reject this response and any other response until they are able to provide me a FULL REFUND not 10% of what I paid!Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

October 15,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on July 2, 2015, Mr*** booked a two night stay at the *** *** *** *** located in Seaside, California from July 3, 2015, through July 6,
According to Mr***, he requested a room that would accommodate three guests, but when he arrived, there was only one queen bedHe states that he contacted Expedia for assistance but, our customer service was unable to get the property to agree to refundThe Hotel stated that Expedia had booked the room for guestsThis claim is not confirmed as the reservation states that the customer requested a room for three
Mr*** stated that he was informed that he should check out of *** *** on the following morning and that he would be refundedThere is no record of this agreement in our recordsExpedia continued to advocate on Mr***’s behalf but, was unable to secure a refund from property management
The feedback that Mr*** has provided to us will be helpful in looking at our vendor's customer service, and gauging our customers' satisfaction and perceptionsWhen you book on Expedia, we hope and expect that your travel will be a flawless eventShould unforeseen circumstances arise, we anticipate that the entities with whom we do business will step in to fix whatever difficulties occur; we regret that did not happen in this case
While we do not view this complaint as something Expedia is responsible for, because we value Mr***as a customer and regret the experience he reports, we have already undertaken an exception to resolve his complaint. A partial refund in the amount of $was issued to his original form of paymentRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly her credit card company processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

May 22,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel reservation that was not as described on the website information provided by the resort
Our records reflect on August 10, 2-the customer accessed Expedia.com and self-booked a package reservation with a round trip flight departing from Tijuana, MX on October 18, to Cancun, MX, returning October 22, 2017. The itinerary also included a stay at the La Zebra Colibri Boutique Hotel in Tulum, MX for corresponding dates.
The customer has provided a screen shot showing the hotel had provided information on our website stating the room she booked would have two bedrooms, however the hotel has since corrected that information and advised they have rooms with two beds but not two bedrooms.
On October 16, we attempted to contact the customer to discuss options we might be able to offer her and to see if she had made alternate accommodations on her own. We were not able to reach her by phone. As her date of stay is October 18, 2017, we would like to speak with her tomorrow morning, October 16, 2017. If she will reply to this response with a specific time that she can reached after 8:am PST tomorrow, we will contact her at that time to discuss the matter
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Corporate Customer Service

October 5, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: O-***Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request On September 21, we contacted the customer to acknowledge receipt of their Revdex.com complaint and let her know we will need copies of her receipts or bank statement for verification of expenses, before we could process a refund Our records indicate the customer had booked flights from Seattle to Los Angeles, connecting to Brisbane Australia departing August 5, and returning August 19, The *** *** flights from Seattle to Los Angeles had been cancelled and the customer did not receive notification The customer had to purchase new flights, out of pocket, and is requesting reimbursement Expedia has received copies of Ms*** credit card statement verifying the charges of $each for her and her husband to purchase tickets at the airport upon finding their tickets had been cancelled It is never Expedia’s intention to inconvenience our customers and we regret the issues our customer faced On October 5, Expedia refunded a total of $back to the customer’s original form of payment The time it takes for this credit to be available in their account depends upon how quickly their bank processes refunds Ms*** has also asked for reimbursement for her baggage fees Expedia does not refund for baggage fees charged by the airlines Each airline sets their own baggage fees, which are charged directly to the customer, and are not included in the cost of the airline ticket This information is available on both our Expedia.com site, and on the customer’s itinerary which states:Airline rules & regulations • Prices do not include baggage fees or other fees charged directly by the airline.While we cannot cover the customer’s baggage fees, we would like to offer the customer a $future travel coupon that can be used for any Expedia Special Rate Hotel or on a package booking through Expedia.com We were not able to add a coupon at this time, as we could not locate a permanent Expedia account for Ms*** under her email addressIf she would like to create a permanent Expedia account and email me, I will be happy to add that for her I will send her a separate email which she can reply to, if she would like the travel coupon We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Roseanne G*** Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThanks a lot for helping me out with this, I spent hours total on the phone with Expedia and wasn't able to get any help from them.Sincerely, *** ***