Expedia Inc

October 10,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Mr*** *** (Revdex.com case number ***) regarding a flight reservation
Our records indicate that on September 29, 2015, Mr*** attempted to create a flight reservation using Expedia’s website, itinerary ***Regrettably, his reservation could not be completedWe have verified that an authorization of $was applied four times to the customer’s account, by *** ***We understand Mr*** is requesting a refund of the authorizations
Upon further research we have verified that Mr*** contacted Expedia regarding this issueThe assisting representatives located the itinerary, however, as it was not a confirmed booking, they advised him the authorizations he is seeing in his account will be released per his credit card company’s processes, as they are not associated with a confirmed reservation
We regret Mr*** experience was not as we would have hoped, and any subsequent inconvenience causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

September 2,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service
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January 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,

September 17,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Ms*** *** (Revdex.com case number ***) regarding a flight reservation
Our records indicate that on August 15, 2015, Ms*** self-booked a flight reservation with travel insurance using Expedia’s website, itinerary ***Travel was with *** *** from West Palm Beach, FL to Chattanooga, TN, departing on September 3, 2015, and returning on September 9, We understand Ms*** was interested in exchanging her ticket to an earlier return date; however, the customer service provided by Expedia was not to her satisfaction
We have verified that on September 1, 2015, Ms*** contacted Expedia to inquire about changes to her ticketThe assisting representative provided her with the airline imposed rules and restrictions associated with her ticket and provided the policy of the travel insurance purchased with the bookingThe customer chose not to process any changes
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers*** *** was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryWe hope you understand we must adhere to the policies dictated by the airlines
Expedia strives to provide the highest level of customer service, and we are sorry Ms*** recent experience did not live up to that expectationWe apologize if our representative was unable to adequately present the airline imposed fare rules the reservation was subject to
By selecting to self-book a reservation, our customers act as their own travel agent and it is their responsibility to verify the reservation detailsDuring the booking process and right before the reservation is completed the booking details are displayed for confirmationIn addition, at the time of booking the customers agree that they have read and accept the applicable Rules and Restrictions of their booking and the Terms of Use and the Privacy Policy of Expedia’s websiteThe following airline imposed rules and restrictions were provided during the booking process and accepted by Ms***:
CANCELLATIONS
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW
CHANGES
CHARGE USD FOR REISSUE/REVALIDATION/UNTICKTED PTA
----TICKET REISSUE PROCEDURES----
THE VALUE OF THE NEW TICKET CAN BE LOWER/EQUAL/HIGHER THAN THE VALUE OF THE ORIGINAL TICKET
IF LOWER - ANY DIFFERENCE IN FARE LESS THE CHANGE FEE WILL BE RETURNED TO THE PASSENGER IN A NON-REFUNDABLE DELTA TRAVEL VOUCHER AT TIME OF REISSUE
IF EQUAL/HIGHER - COLLECT THE CHANGE FEE AND ANY DIFFERENCE IN FARE AT TIME OF REISSUE
FLIGHTS MUST BE REBOOKED AND TICKET REISSUED AT TIME OF CHANGE
Upon receipt of Ms*** complaint Expedia contacted *** *** to inquire of the ticket statusWe were advised that Ms*** was able to utilize the ticket
While we regret Ms*** experience was not as we would have hoped, and any subsequent inconvenience caused, due to the information provided above Expedia is unable to provide a refund of this booking
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

September 11, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service

August 11,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on August 4, 2015, Mrs*** booked an Expedia Vacation Package which included, roundtrip flights from Phoenix, Arizona to Palm Springs, California and a ten-night stay at the CocoLaPalm Seaside Resort from March 2, 2016, through March 10,
Mrs*** canceled the package due to a change of plans and received a refund for the lodging and an airline credit with American AirlinesThe credit was equal to the value of the tickets and valid through August 4,
We understand from Mrs*** complaint that she contacted Expedia to utilize the credit and was unable to get assistance from ExpediaThe purpose of this complaint is to get assistance from Expedia and apply her credit towards the cost of new tickets
Upon review, we were uncertain of the status of the tickets so we contacted American AirlinesWe were informed that the tickets were successfully applied towards new tickets on August 2, Mrand Mrs*** now have two tickets scheduled for travel in October As such we must now consider this matter resolvedWe regret any inconvenience encountered by our valued customers regarding this issueOur initial attempts to assist were met with technical difficulties
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

June 22, 2015Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentComplaint ID: # *** Re: Expedia Case # O-*** Dear Revdex.com, Thank you for forwarding the second Revdex.com consumer rebuttalfrom Mr*** ***. We again regretto hear the customer did not accept our response offered In our prior response to the Revdex.com on June 11, thecustomer was advised that the terms of the promotion were not met, andpromotion terms must be applied to all customers equally. Therefore no compensation could be offered. Expedia stands by their previous decision The only further suggestion we can offer the customer, isthat he check with his bank to verify the payment was debited by ***, notExpedia, which means Expedia was not aware of the failed attempts by the cruiseline to collect before the promotion expired. Also his bank can supply the information on how many attempts ***made to collect the funds to secure the booking. Once Expedia has created a cruise booking, it is forwardedelectronically to the cruise line for finalization and collection ofpayment. Once a booking is paid in full,the cruise lines will notify Expedia of the confirmed booking. Promotions are awarded based on theindividual booking meeting all terms and conditions, at the time of payment,once confirmation is received back from the cruise lines. Expedia understands the customer’s disappointment, and regretsthat our response cannot be more favorable. We thank you for allowing us the opportunity to address theissues that were brought to our attention. If you have any further questions or concerns regarding this matter,please feel free to contact us Again,we thank you for allowing us the opportunity to address the issues that werebrought to our attention As thismatter has been considered fully and resolved, we respectfully request the Revdex.comclose this case. If you have any further questions or concerns regarding thismatter, please feel free to contact us Sincerely, *** ***Tier - Customer ServiceExpedia, IncRevdex.com Rebuttal

April 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** ( Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

Complaint: ***I am rejecting this response because: I was in Barcelona Spain with no way to contact travelscape.comThis was also an emergency departure due to health reasons*** *** *** by ** and travelscape.com should make this one time exception to the policy since it was in good faith and without maliceQuite simply put, it's not their money to be making a decision withIt's my money that I worked hard and long hours forI would like a refund of $which is my moneyIs that asking too much?Sincerely,*** ***

March 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** ( Revdex.com case number ***) regarding a reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

December 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us
time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms*** *** (Revdex.com case number ***) regarding a flight reservationOur records indicate on December 16, 2015, the customer self-booked a non-refundable, roundtrip flight reservation using the Expedia.com websiteTravel is with Frontier Airlines and Spirit Airlines departing January 6, We understand from the complaint the customer will incur additional charges for baggageExpedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendorsEach airline has its own specific set of policies and procedures as does each ticket purchasedOn December 17, 2015, the customer contacted Expedia requesting a refund due to Spirit Airlines charging an additional amount for her baggageThe assisting representative denied a refund due to the terms and agreements during the booking processPer the Expedia website during the booking process, the customer is advised “ Baggage fees vary by airline, the number of pieces of baggage, and the dimensions and weight of baggageTo ensure you get the most up-to-date information, we strongly encourage our customer’s to review the full range of fees charged by the airline at the airline’s Web site.” As always, when making a reservation on Expedia.com, the customer always has the option of speaking with one of our travel specialists who are here to assist hours a day, seven days a weekMaking a reservation with one of our travel specialists is no additional cost to the customerWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*Tier Customer Service

July 7,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request
Our records reflect that on June 20, the customer accessed Expedia.com and self-booked a reservation at the Quality Inn Hotel, Ocean Shores, Washington to check in on June 26, and checking out June 27, Mr*** is reporting that the mileage estimates on Expedia.com did not accurately reflect the distance from the hotel to the venue he planned to be at the following morning.
We are unable to verify the problem, as the customer did not include the name of his destination the morning following his stay. He only refers to it as “the fishing place/port”. Mileage listed on Expedia.com is only an estimate and also it is an estimated “straight-line” mileage, not driving mileage. It is the responsibility of the customer, when booking online, to enter exact addresses into a driving search engine, if accuracy regarding time and distance are of major importance.
As we are unable to replicate what the customer saw, without a destination address, as a one-time courtesy we are providing a refund of the itinerary. The refund will be processed on July 7, back to the customer’s original form of payment. The amount of time it takes for the credit to be available depends upon how quickly the customer’s bank processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

Complaint: ***I am rejecting this response because:I did in fact contact the lodging department and was told there was nothing that could be done about the booking at the ***, since it was already booked as the alternative to the *** *** ***I initially expressed my discomfort at being forced to re-book my hotel without having the option to researchI specifically told the lodging specialist that I would call back to change the reservation because I was not comfortable with the *** as a choice (after an hour on a call the *** was the only hotel that came anywhere near the level of the original hotel booked)If you read the reviews about the ***, they are far from positiveThe hotel itself has even addressed the issue stating that they do in fact need a face-lift and are planning to start renovations which should be complete by I have every email that I have sent to expedia trying to rectify this situationAgain, this is the old bait and switchGet the consumer to book a far superior hotel and then change them to another that pales in comparisonThis has nothing to do with the money, and everything to do with the level of accommodation offered as a replacement.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:not resolvedthe merchant requested further information which can be found below:*** $dates 7-14, 2017my Expedia account was deleted ***@gmail.com
Sincerely,
*** ***

October 9,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional
time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs of May 10, I have yet to see the refund because it could take up to weeks from April 13, 2016.Sincerely, *** ***

August 21,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** ** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

October 5,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding an activity. We understand *** *** is requesting a refundOn October 2, 2016, we received receipt of the Revdex.com complaint
Our records reflect on August 19, 2016, the customer self-booked an activity for the Michael Jackson One by Cirque de Soleil starting on September 6, Itinerary Number: ***The customer is stating they incorrectly booked for one voucher; however the customer needed two vouchers
Upon further researching this matter, we can confirm on August 20, 2016, the customer contacted Expedia advising that they incorrectly booked for one voucher; however the customer needed two vouchers
Expedia advised the customer that the reservation was nonrefundable and no changes were allowedExpedia offered to contact the vendor; however, they were unavailableThat same day Expedia sent an email to ***; which is linked to the customer’s accountExpedia advised the customer that we were still working on the customer’s request to cancel the reservation and would need to contact the vendor for the authorizationExpedia advised the customer, we could not guarantee the refund request
Expedia is unable to locate the call recordingExpedia found no confirmation that we promised the customer the voucher could be refunded
On October 5, 2016, Expedia contacted the vendor on the customer’s behalf; they advised they will not authorize the refund
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each vendor has its own specific set of policies and procedures as does each booking purchased We hope the customer understands Expedia cannot honor the request for the refund
Expedia considers this matter as closed and will no longer address this matter any further
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service