Expedia Inc

October 5,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding an activity. We understand *** *** is requesting a refundOn October 2, 2016, we received receipt of the Revdex.com complaint
Our records reflect on August 19, 2016, the customer self-booked an activity for the Michael Jackson One by Cirque de Soleil starting on September 6, Itinerary Number: ***The customer is stating they incorrectly booked for one voucher; however the customer needed two vouchers
Upon further researching this matter, we can confirm on August 20, 2016, the customer contacted Expedia advising that they incorrectly booked for one voucher; however the customer needed two vouchers
Expedia advised the customer that the reservation was nonrefundable and no changes were allowedExpedia offered to contact the vendor; however, they were unavailableThat same day Expedia sent an email to ***; which is linked to the customer’s accountExpedia advised the customer that we were still working on the customer’s request to cancel the reservation and would need to contact the vendor for the authorizationExpedia advised the customer, we could not guarantee the refund request
Expedia is unable to locate the call recordingExpedia found no confirmation that we promised the customer the voucher could be refunded
On October 5, 2016, Expedia contacted the vendor on the customer’s behalf; they advised they will not authorize the refund
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each vendor has its own specific set of policies and procedures as does each booking purchased We hope the customer understands Expedia cannot honor the request for the refund
Expedia considers this matter as closed and will no longer address this matter any further
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***
I am rejecting this response because:They already have all of this information, however I will provide it yet again - ITINERARY #: ***Place: Hawthorn Suites by Wyndham Fort Worth/Medical Center, SUniversity Dr.The Email I used to make the reservation was: ***@mcgriff.com If you need anything more, please let me know
Sincerely,
*** ***

October 10,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Mr*** *** (Revdex.com case number ***) regarding a flight reservation
Our records indicate that on September 29, 2015, Mr*** attempted to create a flight reservation using Expedia’s website, itinerary ***Regrettably, his reservation could not be completedWe have verified that an authorization of $was applied four times to the customer’s account, by *** ***We understand Mr*** is requesting a refund of the authorizations
Upon further research we have verified that Mr*** contacted Expedia regarding this issueThe assisting representatives located the itinerary, however, as it was not a confirmed booking, they advised him the authorizations he is seeing in his account will be released per his credit card company’s processes, as they are not associated with a confirmed reservation
We regret Mr*** experience was not as we would have hoped, and any subsequent inconvenience causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

March 16,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on March 8, 2017, Mr*** booked two 42-hour Copenhagen Cards at $each for a total of $187.24, scheduled for use October 11, 2017, through October 13, We understand from Mr***’s complaint that he believed he was purchasing two 72-hour Copenhagen CardsMr*** states that he made a failed attempt to cancel the cards without successHe is requesting that we process a cancellation and refund
At Expedia, we take customer complaints and feedback seriously, and are committed to providing our customers a great experience from booking to stayBecause we value Mr*** as a customer and regret the experience he reports, we have already undertaken an exception to resolve his complaintA refund in the full amount of his booking $was issued to her original form of paymentRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly his credit card company processes refunds
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

October 9,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional
time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

September 2,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service
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January 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

Complaint: ***I am rejecting this response because: Expedia made an agreement with the airline, I the customer did notMy business was with expedia not the airline, furthermore, they did not mention a third party anything to me, whether via email or otherwisewhen they directed me to the airline, I called the airline only to be told that expedia is holding the funds and only expedia can make a refundI find expedia to be disingenuous in their dealing with customersfurthermore, they also told me that in the event there were alerts by the health department regarding safety due to viruses, they would refund, there is a health alert in action right now with teh zika virus, even if I wanted to travel this year, I would not be able to due to the virus in the country of destination, how do they intend to resolve this? How can expedia try to slither their way out of keeping their word?
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: you said Alitalia has confirmed that my tickets was refunded; but my bank said there is none of the record showing any refund, and I had all the recent bank statements shows there is no refundIn this case, refund time frame has been over.Expedia must take the responsibility to investigate this issue with alitalia and ask where did the refund go.
Sincerely,
*** ***

August 11,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on August 4, 2015, Mrs*** booked an Expedia Vacation Package which included, roundtrip flights from Phoenix, Arizona to Palm Springs, California and a ten-night stay at the CocoLaPalm Seaside Resort from March 2, 2016, through March 10,
Mrs*** canceled the package due to a change of plans and received a refund for the lodging and an airline credit with American AirlinesThe credit was equal to the value of the tickets and valid through August 4,
We understand from Mrs*** complaint that she contacted Expedia to utilize the credit and was unable to get assistance from ExpediaThe purpose of this complaint is to get assistance from Expedia and apply her credit towards the cost of new tickets
Upon review, we were uncertain of the status of the tickets so we contacted American AirlinesWe were informed that the tickets were successfully applied towards new tickets on August 2, Mrand Mrs*** now have two tickets scheduled for travel in October As such we must now consider this matter resolvedWe regret any inconvenience encountered by our valued customers regarding this issueOur initial attempts to assist were met with technical difficulties
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

September 14,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue
from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting a refund On September 10, 2016, we received receipt of the Revdex.com complaint
Our records reflect on April 3, 2016, the customer self-booked a package reservation for *** * ***, *** * ***, *** * *** and *** * ***Travel was on JetBlue Airlines, departing May 30, 2016, from Cleveland, Ohio to Fort Lauderdale, Florida; returning on June 4, 2016, from Fort Lauderdale, Florida to Cleveland, OhioThe package includes a hotel stay at the Hilton Fort Lauderdale Beach Resort chedate May 30, 2016, check-out date June 4, The customer is stating due to a medical emergency they had to change the return flight; however the customer was not able to change the flightThe customer is stating they had to purchase new tickets for the return
Upon further researching this matter, we can confirm on June 4, 2016, the customer contacted Expedia needing to change the return flight due to medical emergencyExpedia contacted the airlines due to JetBlue does not allow changes on the ticketsJetBlue had advised they would offer a waiver due to the medical emergency; however while Expedia was speaking with the airline the customer call was dropped, Expedia could not contact the customer
On September 14, 2016, Expedia contacted JetBlue on the customer’s behalf, they advised the outbound flight was used and the return flight was notJetBlue did authorize a waiver to change the return flight; however the customer was marked as a no show for the flightThe return flight has no value
We apologize in regards to any hold times the customer experience while speaking with our Customer Support department, while attempting to change the return flight date
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers Each airline has its own specific set of policies and procedures as does each ticket purchased JetBlue Airlines was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card) and not Expedia
The customer did agree to the terms and conditions associated with the travel items they are purchasing; which did advise the customer that the airline tickets were nonrefundable
We hope the customer understand Expedia must adhere to the airline’s policyExpedia cannot honor the request for the refund
Since Expedia will not process the refundExpedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

August 21,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** ** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

February 1,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from Mr*** *** *** (Revdex.com case number ***) regarding a flight refund request
Our records reflect on March 11, you accessed Expedia.com and self-booked two flight reservations. Our system shows Itinerary # *** was completed at 6:pm and itinerary # *** was completed at 3:pm. As there were two separate itineraries created, this was not a duplicate charge.
The airline cancelled the first itinerary when they received two identical bookings, which is their policy and the customer was not charged for the cancelled oneHowever we are unable to determine how and when or by whom the second itinerary was cancelled. As the customer was charged for the second flight and it was non-refundable per the airline fare rules, on February 1, Expedia processed a courtesy refund in the amount of $back to the customer’s original form of payment. The time it takes for the credit to be available in his account depends upon how quickly his bank processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

April 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** ( Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

Complaint: ***I am rejecting this response because: I was in Barcelona Spain with no way to contact travelscape.comThis was also an emergency departure due to health reasons*** *** *** by ** and travelscape.com should make this one time exception to the policy since it was in good faith and without maliceQuite simply put, it's not their money to be making a decision withIt's my money that I worked hard and long hours forI would like a refund of $which is my moneyIs that asking too much?Sincerely,*** ***

September 3, 2015Revdex.comE.com - Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: O-***Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from *** ** *** *** (Revdex.com case number ***) regarding a hotel reservationWe understand the customer is requesting a refund of the one night cancellation penaltyOn September 3, 2015, we contacted the customer to acknowledge receipt of their Revdex.com complaint.Our records indicate on August 3, 2015, the customer self-booked a hotel reservation, itinerary number ***, on Expedia websiteHotel stay was at *** ** *** *** in StSimmons Island, Georgia, for cheon August 6, 2015, and check-out on August 8, The total cost of the reservation was $We can confirm the customer contacted Expedia on August 7, 2015, requesting a full refund and at that time, $137.05, the amount for one night plus taxes and fees, was refunded to the customer’s account.On September 3, 2015, Expedia contacted the hotel on the customer’s behalf and as a one-time courtesy Expedia will be refunding the one night cancellation penaltyOn September 11, 2015, $was refunded to the customer’s original form of paymentThe time it takes to post to the customer’s account depends on how quickly her bank processes the refundWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Britt M***Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,

June 7, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** ***(Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs of May 10, I have yet to see the refund because it could take up to weeks from April 13, 2016.Sincerely, *** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***