Expedia Inc

Complaint: ***I am rejecting this response because: this is unacceptable. Expedia should reach out to the hotel manager to resolve.Sincerely,*** ***

March 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** ( Revdex.com case number ***) regarding a reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

June 22, 2015Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentComplaint ID: # *** Re: Expedia Case # O-*** Dear Revdex.com, Thank you for forwarding the second Revdex.com consumer rebuttalfrom Mr*** ***. We again regretto hear the customer did not accept our response offered In our prior response to the Revdex.com on June 11, thecustomer was advised that the terms of the promotion were not met, andpromotion terms must be applied to all customers equally. Therefore no compensation could be offered. Expedia stands by their previous decision The only further suggestion we can offer the customer, isthat he check with his bank to verify the payment was debited by ***, notExpedia, which means Expedia was not aware of the failed attempts by the cruiseline to collect before the promotion expired. Also his bank can supply the information on how many attempts ***made to collect the funds to secure the booking. Once Expedia has created a cruise booking, it is forwardedelectronically to the cruise line for finalization and collection ofpayment. Once a booking is paid in full,the cruise lines will notify Expedia of the confirmed booking. Promotions are awarded based on theindividual booking meeting all terms and conditions, at the time of payment,once confirmation is received back from the cruise lines. Expedia understands the customer’s disappointment, and regretsthat our response cannot be more favorable. We thank you for allowing us the opportunity to address theissues that were brought to our attention. If you have any further questions or concerns regarding this matter,please feel free to contact us Again,we thank you for allowing us the opportunity to address the issues that werebrought to our attention As thismatter has been considered fully and resolved, we respectfully request the Revdex.comclose this case. If you have any further questions or concerns regarding thismatter, please feel free to contact us Sincerely, *** ***Tier - Customer ServiceExpedia, IncRevdex.com Rebuttal

December 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us
time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms*** *** (Revdex.com case number ***) regarding a flight reservationOur records indicate on December 16, 2015, the customer self-booked a non-refundable, roundtrip flight reservation using the Expedia.com websiteTravel is with Frontier Airlines and Spirit Airlines departing January 6, We understand from the complaint the customer will incur additional charges for baggageExpedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendorsEach airline has its own specific set of policies and procedures as does each ticket purchasedOn December 17, 2015, the customer contacted Expedia requesting a refund due to Spirit Airlines charging an additional amount for her baggageThe assisting representative denied a refund due to the terms and agreements during the booking processPer the Expedia website during the booking process, the customer is advised “ Baggage fees vary by airline, the number of pieces of baggage, and the dimensions and weight of baggageTo ensure you get the most up-to-date information, we strongly encourage our customer’s to review the full range of fees charged by the airline at the airline’s Web site.” As always, when making a reservation on Expedia.com, the customer always has the option of speaking with one of our travel specialists who are here to assist hours a day, seven days a weekMaking a reservation with one of our travel specialists is no additional cost to the customerWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*Tier Customer Service

November 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

May 25,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Mr***’s complaint. At this time we are requesting Mr*** please provide an itinerary number for his booking and the email address associated with his Expedia accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for your responseWe have reviewed the documentation/new information provided to further address *** *** concerns
As previously advised, on November 14, 2016, *** Airways have confirmed they processed the refund back the customer’s original form of payment
Since the airline has confirmed the refund was issued, Expedia cannot process the refund*** Airways was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia
The customer can submit a credit card dispute with their credit card company or bankThe customer can provide the credit card company or bank the Revdex.com case complaint letter
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***
I am rejecting this response because: Please see attached statement
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I contacted several times "Gray Line" agents and I was told that all prices and policies come directly from Expedia and I need to contact their representatives to find out why there was an extra charge for transportation service
The question is, why this not too complicated situation wasn't addressed by Expedia staff until the complaint was filled out and Revdex.com stepped in?
I think this refund should not be considered as a "courtesy" but rather as a direct responsibility and obligation of company who maintains it's reputation and in whose policy is being honest to their clients.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I spoke to American Express todayThey confirmed that *** Air hasn't even responded to a dispute inquiry sent to them on January Also, they confirmed that they asked *** Air to credit the disputed amount, but they have yet to receive a reply from them! I feel that Expedia could have leveraged their partnership to press *** Air to issue the credit, but hasn't done soI purchased the tickets from Expedia.com not ***, therefore it's necessary for Expedia to help with this matter
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: Expedia advertised a price for a room with breakfast included and now claims that they are not required to honor the price they advertised on their website. I did not realize that the fees included a charge of euros per day per person for breakfast until after I had booked, but that does not change the fact that I was not charged the price advertised on the Expedia website as shown on the attachment
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I want a refundThey messed my account upI just spebt an hour on the phone to find out nothingThey have done nothing and have not even called meSincerely,*** ***

Complaint: ***
I am rejecting this response because:I am very upset about that why Expedia doesn't explain about their mistakeIf Expedia didn’t make the mistake, Please explain that why it was not Expedia’s faultLet me explain that what was Expedia’s mistakeAll this situation occurred on Nov 18, 2016. This is my mistake: I was late and I missed my flight on Nov I paid $for the cancellation fee of the my flight tickets. The fastest flight ticket was Nov 20, but the return date(Nov 24) was not changed so that I had to change the start date of my hotel scheduleI called Expedia for changing the start date of my hotel schedule. This is Expedia mistake:Expedia canceled my existing hotel schedule without any explanationExpedia booked a new hotel schedule from Nov to Nov without any explanation. I noticed Expedia’s mistakes after they called me for giving $credit for their mistake(system issue)And then I checked my credit card statement and I noticed that they withdrew the cancellation fee for the existing hotel schedule and the new booked hotel schedule feeI called Expedia around 6pm Nov for solving this issueHowever, Expedia didn’t solve this issue so that I requested Expedia to cancel the new hotel schedule that was made by Expedia’s mistakeExpedia didn’t cancel the new hotel schedule so that the hotel charged “no show” feeAlso, I had to cancel my new flight tickets because of Expedia’s mistake. I paid the cancellation fee for the missed flight schedule $by my mistake.I paid the cancellation fee for the existing hotel schedule $it was caused by Expedia’s mistake.I paid the “no show” fee $it was caused by Expedia’s mistake.I paid the re-issue flight tickets fee $it was caused by Expedia’s mistake.Please explain why they are not Expedia’s mistakes
Sincerely,
*** ***

September 15,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue
from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number***) regarding a flight reservation. We understand Ms*** is requesting a flight creditOn September 11, 2016, we received receipt of the Revdex.com complaint
Our records reflect on August 9, 2016, the customer self-booked a package reservation for *** *** *** *** *** *** *** *** *** *** *** *** Travel was on ***, departing September 13, 2016, from New York to Tampa, Florida; returning on September 15, 2016, from Tampa, Florida to New YorkThe package includes a hotel stay at the Le Meridien Tampa chedate September 13, 2016, check-out date September 15, The package includes a car rental with Alamo in Tampa, Florida pidate September 13, 2016, drop-off date September 15,
The customer is stating they had to cancel the package reservation; however the customer was advised by Expedia that *** did not allow cancellation for the flightThe customer is stating they contacted ***, they advised the customer to have Expedia contact them and the airline would provide a wavier to Expedia to allow a flight credit for the customer The customer is stating they were informed by *** the customer would be responsible for the change fee of $per person; however when the customer contacted Expedia; the customer was told that they would have to pay the change fee of $per person
Upon further researching this matter, we can confirm on September 11, 2016, the customer contacted Expedia to cancel the package reservationExpedia canceled and refunded the car rental in the amount of $Expedia contacted the hotel; however they would not authorize the refund
Expedia contacted the airline; they advised they would allow a flight credit; however the customer would be responsible for the change fee of $per personThe customer requested to speak to a manager; while waiting for a manager, the customer ended the callExpedia did attempt to contact the customer; however the customer was not availableNo further action was taken
On September 13, 2016, the customer contacted Expedia to cancel the reservationExpedia advised the customer the car rental was already canceled and refunded; however the hotel would not authorize the refundExpedia advised the customer we would need to contact the airline; however the customer declined
On September 15, 2016, Expedia contacted *** on the customer’s behalf; they advised they marked the customer as a no show*** confirmed on September 11, 2016, Expedia contacted them requesting a wavier to allow a flight credit; however the airline agent provided Expedia with incorrect information
Due to the fare type the customer purchased the airline does not allow changes on the ticketsThe tickets do not have any value on them
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each vendor has its own specific set of policies and procedures as does each booking purchased. As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing
*** Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia. Expedia must adhere to the airline’s policies
We hope the customer understands Expedia cannot honor the request for the flight creditExpedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

August 17, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** * ** *** (Revdex.com case number ***) regarding his reservationAs of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

April 19,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: O-***
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***We regret to hear that Mr*** did not accept our responseOur records confirm that we contacted the hotel many times on Mr***’ behalfRegrettably, none of our refund requests were approvedMr*** was scheduled to stay from November 16, 2016, through November 21, On November 17, 2017, we sent him the following email;
Dear ***,
Thank you for contacting Expedia regarding your refund request to your hotel reservation with the itinerary number ***
We just wanted to inform you that we have coordinated to *** *** *** *** *** - All Inclusive to request for a refundHowever; as we spoke to one of their Front Desk representative; we were able to confirm that you are still at the hotel and they do not have any information on their end that you would like to do an early check outIn this case, no refund will be process on our end and if you wish to proceed for early check out, the refund is not guaranteed since it is subjective to the hotel's approvalWe will leave the reservation as it is
We do apologize for the inconvenience this may have caused you
Thank you for choosing Expedia,
As Mr***’ travel agent we are able to advocate on his behalf on issues such as this one, however, we must abide by and enforce the terms and conditions set forth by the companies with which we do business
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***
Upon further review, we can confirm that Expedia authorized Delta Airlines to charge Mrs*** $2,for the flightsDelta Airlines advised that the tickets were no longer available for that amountThey advised that they would not charge Mrs***’s credit card until she agreed to the new fare of $3,As Mrs*** did not agree to the additional cost, the tickets have not been confirmed and Mrs*** has not been charged
We have received the documentation provided by Mrs*** and understand her frustration, however, per the terms and conditions:
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errorsIn particular, the Expedia Companies and Expedia Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.)In addition, Expedia, Incexpressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect priceIn such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

July 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We
appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel reservation. We understand the customer is requesting that Expedia cancel and refund the itineraryOn July 6, we attempted to contact *** *** to acknowledge receipt of their Revdex.com complaint
Our records indicate on May 28, the customer accessed Expedia.com to book a non-refundable reservation at the *** *** *** in Moscow, Russia checking in on August 5, and checking out on August 6, 2015. We understand that due to health issues the customer will not be able to travel and is requesting we cancel the booking and refund the charges.
As this is a non-refundable reservation, which the customer agreed to at the time of booking, we could only process a cancellation with a refund if the hotel would agree to waive their penalty and allow the refund. With the time difference, we were unable to reach the reservations department by phone. On July 6, we have emailed the reservation department with the customer’s information and have asked their permission to cancel the itinerary. Once we have heard from the hotel as to their decision, we will update the Revdex.com and the customer. If the hotel agrees, Expedia will be happy to make the refund to the customer
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

June 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number *** regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service