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Expedia Inc Reviews (2550)

Complaint: ***I am rejecting this response because: the itinerary numbers associated with this complaint are:
*** & *** The email addresses used were: *** under *** ***,
and *** *** *** ***
We tried on over occasions to discuss & resolve this issue with ExpediaWe were either hung up on, put on hold
where representative never returned, or rudely told "nothing can be done"This was an issue initially created by Expedia
and should be addressed & resolved by Expedia as well
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: refund
Sincerely,
*** ***

May 20, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from Mr*** *** (Revdex.com case number ***) regarding a package reservationWe understand Mr*** is requesting to use an airline credit with *** *** and ** *** without paying an exchange feeOn May 15, and May 18, 2015, we attempted to contact Mr*** to acknowledge receipt of the Revdex.com complaint but were unable to reach the consumerUpon further research, we are unable to locate an Expedia.com account related to Mr*** complaintWe respectfully request that Mr*** to provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Mr***‘s concernsWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Tier Customer Service

Complaint: ***I am rejecting this response because:
There is no responseThey just asked for more timeLooks like Expedia respects the Revdex.com just as much as they respect their customers
Sincerely,*** ***

Complaint: ***I am rejecting this response because:It's upsetting that they did not look into the issue further! They also did not address the extremely long holds and disconnections with no returned phone calls as promised from the agents who represent the company I had called Expedia plenty of times and Expedia claimed to have reserved the room and yet the hotel did not have a reservation on file, once I was finally able to speak with a supervisor from Expedia who openly admitted the reservation had reflected one thing but in fact did not go through and he had to call the hotel the day prior just to ensure my stay , of course I had utilized my stay as they would not refund my money since it was past 12/01/yet the hotel didn't even know I was arriving until less then hours prior to my stay, they have horrible customer service and when one ask's to speak with a manager has to wait 2+ hours on hold .Expedia reps have horrible work ethics and are not custeromer oriented (will never use them again and will let others know to be aware of their horrible business ) they do not understand that their customers time is extremely valuable .
B***er ID LookupYour B***er ID is: For Student/Employee*** ***, *** ***Sincerely,*** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

March 1, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Miss ***Expedia, Incis responding to the consumer complaint from Miss *** *** (Revdex.com case number ***) regarding a flight reservationAt this time we are requesting the customer please provide a copy of the phone call informationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will assist further
We thank you for allowing us the opportunity to address the issues which have been brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

June 1,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a package reservation. We understand *** *** is requesting the refundOn June 1, 2016, we contacted Ms*** to acknowledge receipt of their Revdex.com complaint, however she was not available
Our records reflect on January 10, 2016, the customer self-booked a package reservation for *** *** and *** ***, using Expedia.com. Travel was on United Airlines, departing September 10, 2016, from Denver, Colorado to Charlottesville, Virginia; returning on September 17, 2016, from Charlottesville, Virginia to Denver, ColoradoA car rental; however Expedia is no longer able to view the name of the rental companyAlso included was the travel protectionThe customer is stating due to an airline schedule change, they had to cancel the reservationThe customer is stating they were advised that they would be refunded in full; however the customer has not been refunded for the flight reservation
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers United Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
Upon further researching this matter, we can confirm United Airlines did send two notifications to Expedia of an airline schedule change the first one on April 15, and the second on April 20, The customer was sent an automated email
On April 22, 2016, the customer contacted Expedia, advising wanting to cancel the package reservation due to the airline schedule changeOur agent canceled the car rental and processed the refund in the amount of $The agent contacted the airline and they authorized the cancelation and advised us to submit the refund requestOur agent advised the customer since the refund would be coming from the airline, the standard timeframe would be 8-weeks and our refund for the car rental would be business daysThe customer understood
On May 12, 2016, the customer sent an email to Expedia, advising they had not received the refund for the flight reservation due to the airline schedule changeThe customer advised that they had already received the refund for the car rental in the amount of $The customer was informed that the timeframe for the refund would be business days. On that same day Expedia replied to the customer, advising the customer to contact us directly
We can confirm there were several more communication between the customer and Expedia
In reviewing Ms***’s account the customer was refunded for the flight reservation on May 12, On June 1, 2016, Expedia contacted the customer, however the customer was unavailableWe did leave a voice message, advising the customer if they still have not been refunded for the flight reservationExpedia is requesting the customer to send a letter head from her credit card company advising Expedia the refund of $was not received
The customer can send to our fax number 702-944-and can reference the case number ***Once we receive the information Expedia will review for a possible refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***
I am rejecting this response because: The price in Priceline is also in USD
Sincerely,
*** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,

October 26, 2017Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com ***owing us to address the
comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from *** ***, Revdex.com case number *** regarding a reservation Itemization We understand *** *** is requesting an Itemization of the following: airfare, hotel fee, travel ins fee, transportation fee and taxes/fees that equal the total she’s been chargedNothing moreNothing less.Our records indicate/reflect *** *** booked a package on September 28, to Paradise Island and paid a total cost of $3,The package included, flights, hotel, roundtrip transportation and insurance.*** *** contacted Expedia customer service via email and Telephone regarding an itemized receiptShe was informed that was impossible since this was a package booking.We thank *** *** for contacting us again through the Revdex.com about obtaining an itemized summary of her flight, hotel and transportation reservationPackage bookings, unlike standalone reservations, are offered to members and cannot be itemizedBecause they’re not purchased as standalone products, we will not be able to provide a detailed breakdown of rates and taxes applied to each individual item of the reservationAs such, taxes and service fees are displayed togetherExpedia negotiates great rates with hotels, and airlines just to pass on the savings to its customersTherefore, we do apologize if we are unable to reply more in accordance to *** ***’s wishes on this occasion.Again, we thank you for ***owing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Arturo T***Corporate Customer ServiceTell us why here

Complaint: ***I am rejecting this response because: As I explained in my original complaint, the policy used by Expedia is cheatingYes, I understand that they have everything in fine print, but that is not a fine print you read when you apply points towards bookingIt should say in plain bold letters: "You are using $coupon towards $purchasePlease be aware that unused points will be lostAre you sure you want to continue?" That would be clear and fairHiding in fine print is not fair.Sincerely,*** ***

April 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** ( Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

June 7, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** ***(Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

September 3, 2015Revdex.comE.com - Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: O-***Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from *** ** *** *** (Revdex.com case number ***) regarding a hotel reservationWe understand the customer is requesting a refund of the one night cancellation penaltyOn September 3, 2015, we contacted the customer to acknowledge receipt of their Revdex.com complaint.Our records indicate on August 3, 2015, the customer self-booked a hotel reservation, itinerary number ***, on Expedia websiteHotel stay was at *** ** *** *** in StSimmons Island, Georgia, for cheon August 6, 2015, and check-out on August 8, The total cost of the reservation was $We can confirm the customer contacted Expedia on August 7, 2015, requesting a full refund and at that time, $137.05, the amount for one night plus taxes and fees, was refunded to the customer’s account.On September 3, 2015, Expedia contacted the hotel on the customer’s behalf and as a one-time courtesy Expedia will be refunding the one night cancellation penaltyOn September 11, 2015, $was refunded to the customer’s original form of paymentThe time it takes to post to the customer’s account depends on how quickly her bank processes the refundWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Britt M***Tier Customer Service

Complaint: ***I am rejecting this response because: Expedia made an agreement with the airline, I the customer did notMy business was with expedia not the airline, furthermore, they did not mention a third party anything to me, whether via email or otherwisewhen they directed me to the airline, I called the airline only to be told that expedia is holding the funds and only expedia can make a refundI find expedia to be disingenuous in their dealing with customersfurthermore, they also told me that in the event there were alerts by the health department regarding safety due to viruses, they would refund, there is a health alert in action right now with teh zika virus, even if I wanted to travel this year, I would not be able to due to the virus in the country of destination, how do they intend to resolve this? How can expedia try to slither their way out of keeping their word?
Sincerely,*** ***

November 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

Complaint: ***
I am rejecting this response because: you said Alitalia has confirmed that my tickets was refunded; but my bank said there is none of the record showing any refund, and I had all the recent bank statements shows there is no refundIn this case, refund time frame has been over.Expedia must take the responsibility to investigate this issue with alitalia and ask where did the refund go.
Sincerely,
*** ***

October 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservationWe understand from Ms***’s complaint she is requesting a refund of insuranceAfter receiving the itinerary number and email address we were able to locate Ms***’s itineraryOur records indicate a flight reservation for two travelers was booked by the customer, or an authorized user of the account, on September 7, 2017. At the time of booking the optional Cancellation Plan insurance was added to the trip at a cost of $per personTo ensure our customers are aware of what their insurance will and will not cover the following information was provided for review upon booking: Pre-Departure Trip Cancellation We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule, if you are prevented from taking your Covered Trip due to your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s Sickness, Injury or death or Other Covered Events as defined, that occur(s) before departure on your Covered TripThe Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is cancelled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered Trip While we understand Ms*** was unable to utilize the insurance as outlined above, the terms and conditions were accepted upon bookingAs such, Expedia is unable to issue a refund for the purchased insurance. We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Michelle L*** Corporate Customer Service Tell us why here

February 1,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from Mr*** *** *** (Revdex.com case number ***) regarding a flight refund request
Our records reflect on March 11, you accessed Expedia.com and self-booked two flight reservations. Our system shows Itinerary # *** was completed at 6:pm and itinerary # *** was completed at 3:pm. As there were two separate itineraries created, this was not a duplicate charge.
The airline cancelled the first itinerary when they received two identical bookings, which is their policy and the customer was not charged for the cancelled oneHowever we are unable to determine how and when or by whom the second itinerary was cancelled. As the customer was charged for the second flight and it was non-refundable per the airline fare rules, on February 1, Expedia processed a courtesy refund in the amount of $back to the customer’s original form of payment. The time it takes for the credit to be available in his account depends upon how quickly his bank processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

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Address: 333 108th Ave NE Ste 300, Bellevue, Washington, United States, 98004-5736

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