Expedia Inc

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

December 7,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on June 28, 2016, Ms*** booked an eight-night stay at the Travelodge Cleveland/Willoughby from July 17, 2016, through July 25, On Expedia.com there are two types of hotels: those for which the customer pays Expedia directly, and those for which the customer pays the hotel directly.
This booking was one in which the property would charge the customer directly and with the following cancellation policy in place;
Cancellations or changes made after 4:PM local hotel time, Saturday, July 16, are subject to a hotel fee equal to night(s) plus taxes and fees
Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation
We understand from Ms***’s complaint that she canceled the reservation prior to the cancellation policy deadline to avoid fees but, the property charged her in fullShe is now requesting that Expedia refund the amount of $2,
We have reviewed Ms***’s account and per our records, the Travelodge Cleveland/Willoughby charged her credit card $2,on June 28, Our records show that this amount was refunded on July 1, 2016, however; according to Ms***, the refund has yet to be applied to her account
In an effort to resolve this matter, Expedia has consistently remained a liaison between Ms*** and The Travelodge Cleveland/WilloughbyWe have advocated on her behalf to obtain the refund that she has requestedAlthough we have been unable to view the charges on their end, we have made several requests for them to refund any charges associated with this reservationOn December 3, 2016, we received the latest correspondence from the Travelodge Cleveland/Willoughby, which stated that the customer is disputing the charges with her credit card companyWhen we learn that a customer is disputing charges with their credit card company, we must allow that process to take place without interference
As Expedia has exhausted all options and resources available to us in an effort to assist Ms***, it is our highest recommendation that she continue to pursue this matter directly with the Travelodge Cleveland/Willoughby
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Complaint: ***
I am rejecting this response because: Expedia takes no action to solve the problemExpedia doesn't care about its customersTheir customer service is just a piece of junkYou can call times and every time you have to suffer again by telling them your bad experienceAfter the call, there is nothing happenedThey just take your call and forget about itAt the end, it is either you give up or they just say it is their *** policy!
Sincerely,
*** ***

June 29,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** ***) (Revdex.com case number ***) regarding a refund request
Our records reflect on May 23, the customer self-booked a reservation at the Harmony Hotel, Istanbul, Turkey to check in May 30, and checking out May 31, 2016. The customer is asking for refund of the full price of his hotel room because he was not provided a free breakfast
A review of the information the Harmony Hotel has made available on Expedia.com shows the following details provided to the customer before booking is completed and also on his itinerary online:
Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out
Breakfast fee: TRY for adults and TRY for children (approximately)
Property Amenities / Popular Features
Guests can grab coffee at one of the hotel's coffee shops/cafésA complimentary manager's reception is offered each day
Breakfast available (surcharge)
The Harmony Hotel does not advertise a free breakfast on Expedia.com and appears to have one option available for a $surcharge.
As no free breakfast is offered by the hotel, Expedia cannot agree to any compensation for the customer’s request
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

Complaint: ***
I am rejecting this response because: Cancelling a flight due to a hurricane at our destination is considered a personal reason? The company should review their recordsI wonder if Expedia would put a loved one on a flight to an area that was having a hurricane If we are understanding Expedia's offer, we have a $credit with Expedia and need to spend more money to receive our $credit? In the end we have to spend more money to receive a $credit? If this is not the case Expedia needs to clarify their offer furtherAt this point it seems we are past the deadline to even receive the credit or will Expedia extend the courtesy to us? We have spent over hours on the phone trying to rectify this situationIf Expedia could provide us with a competent customer service agent who will be able to book travel for us without a or hour phone call, we are happy to dial directly to that person- NOT a customer call center in India who will then escalate our issue to the call center in Las Vegas.
Sincerely,
*** & *** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help.Sincerely, *** ***

November 8, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case O-***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund for a hotel reservation.Upon further research, we are unable to locate the Expedia.com itinerary related to Mr*** complaintWe respectfully request that Mr*** provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address her concerns.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Corporate Customer Service

Complaint: ***I am rejecting this response because:
Expedia keeps trying to blame the airline when the reality is that they sold a ticket that Frontier did not even offerExpedia put together two flights that were not supposed to be togetherI don't understand why they just keep blaming everyone elseThat is not a good business model nor is this appropriate customer serviceThey put the flights together, they sold me the flights and they made the errorEXPEDIA needs to fix thisSincerely,*** ***

Complaint: ***
I am rejecting this response because: refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I called Jan to Latam USA 1-866-435-and they could not located any information related to the code provided by expedia on the last messageNeither on the latam website can use that code to check the booking or flight status or anything related to the flight in dispute. So I have to call again to latam and speak to one of the representatives (Allison) who took almost min to locate the flight information in dispute, based on the dates and passenger informationShe basically told me:The tickets will expire next Feb 20, the anniversary, so if expedia does not refund my money, it will not be available anymoreShe TOLD ME latam DOES NOT HAVE MY MONEYEXPEDIA DOESThey (expedia) has an agreement or so with latam regarding the tickets they sell online and she could not explain the detail, but basically I asked her "Who has the tickets money" she answered: "expedia or the agency who sold you the tickets"What happened to this message, I had got after I paid in full for the tickets on Feb 20, 2017."Expedia.com To:***_***@yahoo.comFeb 20, at 7:AMThanks! Your reservation is booked and confirmedThere is no need to call us to reconfirm this reservation."-What is the honesty and respect I deserved from expedia after I use its services and put my hard working money in its bank? I WANT A FULL REFUND FOR THE ENTIRE AMOUNT OF THE TICKETS I PURCHASED AT EXPEDIA IN GOOD FAITH , BECAUSE EXPEDIA FAILED TO RENDER A SERVICE AND DID NOT FULFILL ITS PROMISE CONTRACT.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***-***

Complaint: ***
I am rejecting this response because:not resolvedthe merchant requested further information which can be found below:*** $dates 7-14, 2017my Expedia account was deleted ***@gmail.com
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: As I explained in my original complaint, the policy used by Expedia is cheatingYes, I understand that they have everything in fine print, but that is not a fine print you read when you apply points towards bookingIt should say in plain bold letters: "You are using $coupon towards $purchasePlease be aware that unused points will be lostAre you sure you want to continue?" That would be clear and fairHiding in fine print is not fair.Sincerely,*** ***

Complaint: ***I am rejecting this response because:I did in fact contact the lodging department and was told there was nothing that could be done about the booking at the ***, since it was already booked as the alternative to the *** *** ***I initially expressed my discomfort at being forced to re-book my hotel without having the option to researchI specifically told the lodging specialist that I would call back to change the reservation because I was not comfortable with the *** as a choice (after an hour on a call the *** was the only hotel that came anywhere near the level of the original hotel booked)If you read the reviews about the ***, they are far from positiveThe hotel itself has even addressed the issue stating that they do in fact need a face-lift and are planning to start renovations which should be complete by I have every email that I have sent to expedia trying to rectify this situationAgain, this is the old bait and switchGet the consumer to book a far superior hotel and then change them to another that pales in comparisonThis has nothing to do with the money, and everything to do with the level of accommodation offered as a replacement.Sincerely,*** ***

September 11, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service

October 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservationWe understand from Ms***’s complaint she is requesting a refund of insuranceAfter receiving the itinerary number and email address we were able to locate Ms***’s itineraryOur records indicate a flight reservation for two travelers was booked by the customer, or an authorized user of the account, on September 7, 2017. At the time of booking the optional Cancellation Plan insurance was added to the trip at a cost of $per personTo ensure our customers are aware of what their insurance will and will not cover the following information was provided for review upon booking: Pre-Departure Trip Cancellation We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule, if you are prevented from taking your Covered Trip due to your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s Sickness, Injury or death or Other Covered Events as defined, that occur(s) before departure on your Covered TripThe Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is cancelled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered Trip While we understand Ms*** was unable to utilize the insurance as outlined above, the terms and conditions were accepted upon bookingAs such, Expedia is unable to issue a refund for the purchased insurance. We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Michelle L*** Corporate Customer Service Tell us why here

April 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** ( Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

September 17,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Ms*** *** (Revdex.com case number ***) regarding a flight reservation
Our records indicate that on August 15, 2015, Ms*** self-booked a flight reservation with travel insurance using Expedia’s website, itinerary ***Travel was with *** *** from West Palm Beach, FL to Chattanooga, TN, departing on September 3, 2015, and returning on September 9, We understand Ms*** was interested in exchanging her ticket to an earlier return date; however, the customer service provided by Expedia was not to her satisfaction
We have verified that on September 1, 2015, Ms*** contacted Expedia to inquire about changes to her ticketThe assisting representative provided her with the airline imposed rules and restrictions associated with her ticket and provided the policy of the travel insurance purchased with the bookingThe customer chose not to process any changes
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers*** *** was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryWe hope you understand we must adhere to the policies dictated by the airlines
Expedia strives to provide the highest level of customer service, and we are sorry Ms*** recent experience did not live up to that expectationWe apologize if our representative was unable to adequately present the airline imposed fare rules the reservation was subject to
By selecting to self-book a reservation, our customers act as their own travel agent and it is their responsibility to verify the reservation detailsDuring the booking process and right before the reservation is completed the booking details are displayed for confirmationIn addition, at the time of booking the customers agree that they have read and accept the applicable Rules and Restrictions of their booking and the Terms of Use and the Privacy Policy of Expedia’s websiteThe following airline imposed rules and restrictions were provided during the booking process and accepted by Ms***:
CANCELLATIONS
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW
CHANGES
CHARGE USD FOR REISSUE/REVALIDATION/UNTICKTED PTA
----TICKET REISSUE PROCEDURES----
THE VALUE OF THE NEW TICKET CAN BE LOWER/EQUAL/HIGHER THAN THE VALUE OF THE ORIGINAL TICKET
IF LOWER - ANY DIFFERENCE IN FARE LESS THE CHANGE FEE WILL BE RETURNED TO THE PASSENGER IN A NON-REFUNDABLE DELTA TRAVEL VOUCHER AT TIME OF REISSUE
IF EQUAL/HIGHER - COLLECT THE CHANGE FEE AND ANY DIFFERENCE IN FARE AT TIME OF REISSUE
FLIGHTS MUST BE REBOOKED AND TICKET REISSUED AT TIME OF CHANGE
Upon receipt of Ms*** complaint Expedia contacted *** *** to inquire of the ticket statusWe were advised that Ms*** was able to utilize the ticket
While we regret Ms*** experience was not as we would have hoped, and any subsequent inconvenience caused, due to the information provided above Expedia is unable to provide a refund of this booking
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

July 7,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request
Our records reflect that on June 20, the customer accessed Expedia.com and self-booked a reservation at the Quality Inn Hotel, Ocean Shores, Washington to check in on June 26, and checking out June 27, Mr*** is reporting that the mileage estimates on Expedia.com did not accurately reflect the distance from the hotel to the venue he planned to be at the following morning.
We are unable to verify the problem, as the customer did not include the name of his destination the morning following his stay. He only refers to it as “the fishing place/port”. Mileage listed on Expedia.com is only an estimate and also it is an estimated “straight-line” mileage, not driving mileage. It is the responsibility of the customer, when booking online, to enter exact addresses into a driving search engine, if accuracy regarding time and distance are of major importance.
As we are unable to replicate what the customer saw, without a destination address, as a one-time courtesy we are providing a refund of the itinerary. The refund will be processed on July 7, back to the customer’s original form of payment. The amount of time it takes for the credit to be available depends upon how quickly the customer’s bank processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service