Complaint: [redacted] I am rejecting this response because:Although my funds did go to aeromexico and Expedia was a third party, It was cause of an Expedia's representative that we were falsely directed on Janurary 14th to buy specifically the 9am flight single flight with Aeromexico instead of a cheaper round trip ticket that was necessary so we had a flight homeExpedia claims to not have the phone call recorded or existence of any evidence that this phone call occuredI told an Expedia representative on Feburary 6th that I will ask my cousin for phone records that the call did occurIf after I provide this information Expedia still cannot find the call recording , I still believe I should be compensated as well as my cousins because It is more neglience on their part as they are suppose to have all calls recorded for customer satistfactionAt this time I asking for more time to get the phone records as the Jan 14th call was placed on my cousins phone and She is traveling at the momentShe will be back March 1st Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: until I get the refund back then I can accept their respond, due to their poor communication and or customer service, I cannot guarantee their words in other words I can't trust them anymoreSo till then, I will wait till I see the refund back to my account.Sincerely, [redacted]
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
August 11, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
May 26, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding car rental additional charges The customer did not provide an itinerary number in association with a car rental, and a search of his email returns several hotel reservations, but none related to cars Many items can increase the estimate of an auto itinerary, such as taxes and local fees, gas charges, insurance, and other factors The rental company should be informing the customer about each item when they arrive at the rental counter, and getting customer approval on a contract before moving forward with the rental Without an actual itinerary to review, it is impossible to speak to specific charges However, if the customer would like to provide an itinerary number, we can contact the rental car company and ask for a breakdown of exactly what the extras were the customer was charged for and, if inappropriate, request a review for possible partial refund Expedia acts only as a third party intermediary for car rental companies Fees for service are collected by the merchant, and we do not have access to the exact additional service fees, outside of the base rental charge, at the time the customer is booking If a customer feels the rental company is charging them incorrectly, we encourage the customer to contact Expedia from the vendor’s location and allow us to advocate on their behalf at that time We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
July 6, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-*** Dear Revdex.com: Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] (Revdex.com case number [redacted] ) We regret to hear Mr [redacted] did not accept the response and/or resolution offeredWe are able to confirm the return flights for [redacted] *and [redacted] were processed for a refund by [redacted] As such, a refund in the amount of $has been issued to the original form of payment used to purchase the flights The time that it takes for the refund to process depends on how quickly the credit card company processes these requests The average refund timing is seven to ten business days; if a refund is not found after this timeframe has expired we would recommend contacting the financial institution for additional assistanceThank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns, please feel free to contact usSincerely,Millicent F*Tier Customer Service
August 23, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service
Complaint: [redacted] I am rejecting this response because:I was told my Dollar arentwl that is was required that I get the insurance ornthey wouldn't rent me the car and I would have been stuck in orlando, FLExpedia never told me that I would be required to purchase extra insuranceI was told that with fees my rental would have been $which is all I ever agreed toI feel that Expedia should have told me that when I agreed to rent the car and they should work it out with Dollar Rental to refund me Sincerely, [redacted] ***
May 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on April 29, 2016, Mr [redacted] booked roundtrip flights from New York, New York to Seattle, WashingtonThe travel date for both outbound and inbound was May 13, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative On May 5, 2016, Mr [redacted] contacted our office to address this errorHe explained that his flight was to depart the following day, but his reservation was for May 13th onlyAfter reviewing the terms of the ticket, we informed Mr [redacted] that the tickets were non-refundable and non-changeable per airline policyMr [redacted] insisted that Expedia resolve the issue but, Expedia made no errors on the itinerary that would allow us to issue a refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
August 13, Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] (Revdex.com complaint # [redacted] .) We regret to hear Mr [redacted] did not accept our response and/or resolution offeredOur records show on July 17, 2015, Mr [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted] , with a travel commencing on July 26, and ending July 27, under email address lisam***@gmail.comWe understand from Mr***’s complaint, after realizing the wrong dates were booked, he proceeded to contact Expedia’s customer support for assistanceMr [redacted] is requesting a full refund for the unused hotel reservationUpon researching the customer’s complaint, we can confirm Mr [redacted] brought this matter to our attention on July 17, Expedia proceeded to advocate on the customer’s behalf by contacting the hotel regarding the refund requestThe hotel advised Expedia a refund cannot be processed since it was booked as a non-refundable reservationWe can also confirm that throughout the booking process, and in the confirmation page, travel dates were July to July 27, Mr [redacted] was also provided with the hotel’s cancelation policy Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions of that particular vendorExpedia can only advocate on the customer’s behalf related to any refund requestsBased on the information provided above, we are unable to honor Mr***’s request for a refundWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Angel A [redacted] Tier Customer Service
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Ms [redacted] is requesting a refund Upon further research, we are unable to locate an Expedia account related to [redacted] complaintWe respectfully request that Ms [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Ms [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com May 6, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package bookingWe understand Mr [redacted] is requesting a refund of $146.90USDThe customer stated he booked a package reservation via Expedia.com website, after the customer had verified he would receive a 10% discount, in addition to rewards points for being a first time client, booking on Expedia.comHowever, the customer stated he did not receive the refund or the pointsPer Mr [redacted] , he contacted Expedia.com customer service and was advised his reservation had been purchased into a single use account, which prevented the customer from receiving the promotional benefitsThe customer requests to have the 10% discount honored, in addition to the points earned in this purchaseOn April 19, 2016, we received receipt of the Revdex.com complaint On April 7, 2016, Mr [redacted] self-booked package reservation via an Expedia.com single use account, itinerary [redacted] with American Airlines and Aria Resort & CasinoDeparture is on July 3, from Boston to Las VegasReturn is on July 8, from Las Vegas to BostonHotel cheis also on July 03, and check-out on July 08, Package Flight $881.02USD + Hotel $588.05USD = Total amount $1,469.07USD) Our records indicate on April 8, 2016, the customer contacted Expedia to complaint about the promotion mentioned on paragraph Our agent verified the booking was completed into a single use accountThe customer was advised he would not receive the rewards points as he had not met the criteria of Expedia.com Rewards Program; which determines the travelers must be logged into their permanent account and be registered into Expedia.com Rewards Program, in order to receive the points In reviewing our records we confirmed Expedia.com did not have a promotion during the time the customer booked the reservation, which would benefit the customer with a 10% discount of the bookingAs per the terms and conditions of Expedia.com Rewards Program, the traveler must be logged into a permanent account, in order to receive points for the trips purchasedThe points will be released to customer, after the trip is completed, if the customer meets the terms and conditions of Expedia.com Rewards Program; which were accepted by the customer at the time he enrolled the rewards programTherefore, Expedia will not be able to honor the customer request regarding the reward points, as the reservation is not in compliance to Expedia Rewards Program Terms and ConditionsHowever, after giving full consideration to Mr [redacted] complaint, Expedia.com added a $150.00USD travel coupon into the customer’s permanent account, as a one-time courtesy and appreciation for his business We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Misleide B [redacted] Tier Customer Service
August 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a flight creditOn August 12, 2016, we received receipt of the Revdex.com complaint Our records reflect on January 18, 2016, the customer self-booked a package reservation for [redacted] and [redacted] Travel is on [redacted] , departing October 12, 2016, from Minneapolis, Minnesota to Panama City, Florida; returning on October 21, 2016, from Panama City, Florida to Minneapolis, MinnesotaThe package includes a rental car with [redacted] in Panama City, Florida, pidate October 12, 2016, drop-off date October 21, The customer is stating they canceled the airline ticket for [redacted] The customer is stating that Expedia advised the customer that the flight credit would be under the [redacted] nameThe customer is stating he contacted Expedia to use the flight credit; however advised flight credit was is under [redacted] name Upon further researching this matter, we can confirm on June 7, 2016, the customer contacted Expedia to cancel the airline ticket for [redacted] Expedia advised the customer that the ticket was nonrefundable; however would have a flight credit under [redacted] nameExpedia advised the customer they would be responsible for the change fee of $200.00; plus any fare difference On August 25, 2016, Expedia located the call recording for June 7, 2016, however we are no longer are able to listen to the recordingBased on the airline policy the tickets are nonrefundable, no name changes are allowed This information is provided on the customer’s itinerary; which they did agree to at the time of the bookingThe customer’s itinerary does clearly state that the original ticket holder must use the ticket Expedia can confirm the airline ticket for Mr [redacted] is active for travel on October 12, Ms [redacted] will have an airline credit with [redacted] The flight credit is valid for year from the issue date from January 18, If Ms [redacted] does not use the flight credit [redacted] will consider the flight credit as a lost value We hope the customer understands Expedia cannot honor the request for the flight credit We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
August 17, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding the customer’s Expedia account We understand Mr [redacted] is requesting a credit On August 9, 2016, we received receipt of the Revdex.com complaint Our records reflect the customer has not recently booked any reservationsThe last date the customer booked a reservation using Expedia.com was in September In reviewing the customer’s account, the customer does have in available pointsThe points will expire if no additional reservations are booked by April 22, If the customer has forgotten their password, Expedia can provide the steps on how the customer can reset their password: Go to the Expedia.com website and click on Sign in Click the Forgot your password The website will ask the customer to enter their email address [redacted] gmail.com; which is linked to the customer’s account Click the Reset My Password, the customer will be emailed instructions on how to reset their password Please note for security safeguards, resetting the password will remove any credit card information that is stored in the customer’s account We hope the customer understands Expedia cannot honor the request to add any credits or points to the customer’s account We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
February Revdex.com Northwest Complaint Department RE: Expedia Inc Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns that have been brought to our attentionExpedia.com is disheartened that the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding his car hire bookingWe understand Mr [redacted] is seeking a refund for the car hire due to late check in with the vendor Our records show the customer booked Thrifty/Hertz car hire on July While we do not see any error on behalf of Expedia, we are willing to issue a onetime courtesy refund of EUROnce accepted by Mr [redacted] , the refund will take seven to days to reflect on his billing statement on the original form of payment Again, we thank you for allowing us the opportunity to address this issue that was brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Tier Customer ServiceExpedia
December 12, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refundOn December 6, 2016, we received receipt of the Revdex.com complaint Our records reflect on December 2, 2016, the customer self-booked a flight reservationTravel is on United Airlines, departing December 15, 2016, from Sacramento, California to Dallas, FtWorth Texas; returning on December 16, 2016, from Dallas, FtWorth Texas to Sacramento, CaliforniaThe customer is stating was unaware that the flight reservation was nonrefundable Upon further researching this matter, we have no record the customer contacted Expedia regarding the flight Expedia was able to review the customer’s booking session that was made on December 2, During the booking and checkout path on our website, it was disclosed that the flight was nonrefundable, non-changeableOur website did disclose that the exact flight details would be available after completing the booking Expedia does advertise the customer can cancel the flight reservation within 24-hours after the booking; however the customer must read the terms and conditions specific to their itinerary Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policiesExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing We hope the customer understands Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
December 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel We understand Ms [redacted] is seeking a refund for a price difference for a recent hotel booked through Expedia We researched this matter further and our records show a hotel reservation for Wingate By Wydnham was booked on our mobile site by Ms [redacted] or an authorized user to their Expedia accountPlease be advised prices and availability are subject to change, and rates are not guaranteed until the booking is completed and payment is received Under circumstances we do not honor price differences, however taking into account your experience and that Ms [redacted] is a frequent user of Expedia, as a one-time courtesy we have honored your refund in the amount of $to card ending ***, you should expect to receive your refund within business days from today’s date We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
October 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Mr***’s complaintAt this time we are requesting Mr [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
July 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Mr [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offered The tickets Mr [redacted] purchased are roundtrip fares; to determine the unused base fare on a roundtrip fare, the used flights must be re-priced as if they had been sold as one-way faresRegrettably, after repricing the outbound portion on Mr [redacted] tickets, Expedia determined that there will be no remaining value on his tickets if he cancels or tries to exchange his return flights As mentioned in our previous response, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers [redacted] is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card)We hope you understand Expedia must adhere to the policies dictated by the airlines We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service?
Complaint: [redacted] I am rejecting this response because:Although my funds did go to aeromexico and Expedia was a third party, It was cause of an Expedia's representative that we were falsely directed on Janurary 14th to buy specifically the 9am flight single flight with Aeromexico instead of a cheaper round trip ticket that was necessary so we had a flight homeExpedia claims to not have the phone call recorded or existence of any evidence that this phone call occuredI told an Expedia representative on Feburary 6th that I will ask my cousin for phone records that the call did occurIf after I provide this information Expedia still cannot find the call recording , I still believe I should be compensated as well as my cousins because It is more neglience on their part as they are suppose to have all calls recorded for customer satistfactionAt this time I asking for more time to get the phone records as the Jan 14th call was placed on my cousins phone and She is traveling at the momentShe will be back March 1st Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: until I get the refund back then I can accept their respond, due to their poor communication and or customer service, I cannot guarantee their words in other words I can't trust them anymoreSo till then, I will wait till I see the refund back to my account.Sincerely, [redacted]
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
August 11, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
May 26, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding car rental additional charges The customer did not provide an itinerary number in association with a car rental, and a search of his email returns several hotel reservations, but none related to cars Many items can increase the estimate of an auto itinerary, such as taxes and local fees, gas charges, insurance, and other factors The rental company should be informing the customer about each item when they arrive at the rental counter, and getting customer approval on a contract before moving forward with the rental Without an actual itinerary to review, it is impossible to speak to specific charges However, if the customer would like to provide an itinerary number, we can contact the rental car company and ask for a breakdown of exactly what the extras were the customer was charged for and, if inappropriate, request a review for possible partial refund Expedia acts only as a third party intermediary for car rental companies Fees for service are collected by the merchant, and we do not have access to the exact additional service fees, outside of the base rental charge, at the time the customer is booking If a customer feels the rental company is charging them incorrectly, we encourage the customer to contact Expedia from the vendor’s location and allow us to advocate on their behalf at that time We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
July 6, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-*** Dear Revdex.com: Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] (Revdex.com case number [redacted] ) We regret to hear Mr [redacted] did not accept the response and/or resolution offeredWe are able to confirm the return flights for [redacted] *and [redacted] were processed for a refund by [redacted] As such, a refund in the amount of $has been issued to the original form of payment used to purchase the flights The time that it takes for the refund to process depends on how quickly the credit card company processes these requests The average refund timing is seven to ten business days; if a refund is not found after this timeframe has expired we would recommend contacting the financial institution for additional assistanceThank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns, please feel free to contact usSincerely,Millicent F
*Tier Customer Service
August 23, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service
Complaint: [redacted] I am rejecting this response because:I was told my Dollar arentwl that is was required that I get the insurance ornthey wouldn't rent me the car and I would have been stuck in orlando, FLExpedia never told me that I would be required to purchase extra insuranceI was told that with fees my rental would have been $which is all I ever agreed toI feel that Expedia should have told me that when I agreed to rent the car and they should work it out with Dollar Rental to refund me Sincerely, [redacted] ***
May 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on April 29, 2016, Mr [redacted] booked roundtrip flights from New York, New York to Seattle, WashingtonThe travel date for both outbound and inbound was May 13, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative On May 5, 2016, Mr [redacted] contacted our office to address this errorHe explained that his flight was to depart the following day, but his reservation was for May 13th onlyAfter reviewing the terms of the ticket, we informed Mr [redacted] that the tickets were non-refundable and non-changeable per airline policyMr [redacted] insisted that Expedia resolve the issue but, Expedia made no errors on the itinerary that would allow us to issue a refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
August 13, Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] (Revdex.com complaint # [redacted] .) We regret to hear Mr [redacted] did not accept our response and/or resolution offeredOur records show on July 17, 2015, Mr [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted] , with a travel commencing on July 26, and ending July 27, under email address lisam***@gmail.comWe understand from Mr***’s complaint, after realizing the wrong dates were booked, he proceeded to contact Expedia’s customer support for assistanceMr [redacted] is requesting a full refund for the unused hotel reservationUpon researching the customer’s complaint, we can confirm Mr [redacted] brought this matter to our attention on July 17, Expedia proceeded to advocate on the customer’s behalf by contacting the hotel regarding the refund requestThe hotel advised Expedia a refund cannot be processed since it was booked as a non-refundable reservationWe can also confirm that throughout the booking process, and in the confirmation page, travel dates were July to July 27, Mr [redacted] was also provided with the hotel’s cancelation policy Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions of that particular vendorExpedia can only advocate on the customer’s behalf related to any refund requestsBased on the information provided above, we are unable to honor Mr***’s request for a refundWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Angel A [redacted] Tier Customer Service
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Ms [redacted] is requesting a refund Upon further research, we are unable to locate an Expedia account related to [redacted] complaintWe respectfully request that Ms [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Ms [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com May 6, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package bookingWe understand Mr [redacted] is requesting a refund of $146.90USDThe customer stated he booked a package reservation via Expedia.com website, after the customer had verified he would receive a 10% discount, in addition to rewards points for being a first time client, booking on Expedia.comHowever, the customer stated he did not receive the refund or the pointsPer Mr [redacted] , he contacted Expedia.com customer service and was advised his reservation had been purchased into a single use account, which prevented the customer from receiving the promotional benefitsThe customer requests to have the 10% discount honored, in addition to the points earned in this purchaseOn April 19, 2016, we received receipt of the Revdex.com complaint On April 7, 2016, Mr [redacted] self-booked package reservation via an Expedia.com single use account, itinerary [redacted] with American Airlines and Aria Resort & CasinoDeparture is on July 3, from Boston to Las VegasReturn is on July 8, from Las Vegas to BostonHotel cheis also on July 03, and check-out on July 08, Package Flight $881.02USD + Hotel $588.05USD = Total amount $1,469.07USD) Our records indicate on April 8, 2016, the customer contacted Expedia to complaint about the promotion mentioned on paragraph Our agent verified the booking was completed into a single use accountThe customer was advised he would not receive the rewards points as he had not met the criteria of Expedia.com Rewards Program; which determines the travelers must be logged into their permanent account and be registered into Expedia.com Rewards Program, in order to receive the points In reviewing our records we confirmed Expedia.com did not have a promotion during the time the customer booked the reservation, which would benefit the customer with a 10% discount of the bookingAs per the terms and conditions of Expedia.com Rewards Program, the traveler must be logged into a permanent account, in order to receive points for the trips purchasedThe points will be released to customer, after the trip is completed, if the customer meets the terms and conditions of Expedia.com Rewards Program; which were accepted by the customer at the time he enrolled the rewards programTherefore, Expedia will not be able to honor the customer request regarding the reward points, as the reservation is not in compliance to Expedia Rewards Program Terms and ConditionsHowever, after giving full consideration to Mr [redacted] complaint, Expedia.com added a $150.00USD travel coupon into the customer’s permanent account, as a one-time courtesy and appreciation for his business We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Misleide B [redacted] Tier Customer Service
August 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a flight creditOn August 12, 2016, we received receipt of the Revdex.com complaint Our records reflect on January 18, 2016, the customer self-booked a package reservation for [redacted] and [redacted] Travel is on [redacted] , departing October 12, 2016, from Minneapolis, Minnesota to Panama City, Florida; returning on October 21, 2016, from Panama City, Florida to Minneapolis, MinnesotaThe package includes a rental car with [redacted] in Panama City, Florida, pidate October 12, 2016, drop-off date October 21, The customer is stating they canceled the airline ticket for [redacted] The customer is stating that Expedia advised the customer that the flight credit would be under the [redacted] nameThe customer is stating he contacted Expedia to use the flight credit; however advised flight credit was is under [redacted] name Upon further researching this matter, we can confirm on June 7, 2016, the customer contacted Expedia to cancel the airline ticket for [redacted] Expedia advised the customer that the ticket was nonrefundable; however would have a flight credit under [redacted] nameExpedia advised the customer they would be responsible for the change fee of $200.00; plus any fare difference On August 25, 2016, Expedia located the call recording for June 7, 2016, however we are no longer are able to listen to the recordingBased on the airline policy the tickets are nonrefundable, no name changes are allowed This information is provided on the customer’s itinerary; which they did agree to at the time of the bookingThe customer’s itinerary does clearly state that the original ticket holder must use the ticket Expedia can confirm the airline ticket for Mr [redacted] is active for travel on October 12, Ms [redacted] will have an airline credit with [redacted] The flight credit is valid for year from the issue date from January 18, If Ms [redacted] does not use the flight credit [redacted] will consider the flight credit as a lost value We hope the customer understands Expedia cannot honor the request for the flight credit We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
August 17, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding the customer’s Expedia account We understand Mr [redacted] is requesting a credit On August 9, 2016, we received receipt of the Revdex.com complaint Our records reflect the customer has not recently booked any reservationsThe last date the customer booked a reservation using Expedia.com was in September In reviewing the customer’s account, the customer does have in available pointsThe points will expire if no additional reservations are booked by April 22, If the customer has forgotten their password, Expedia can provide the steps on how the customer can reset their password: Go to the Expedia.com website and click on Sign in Click the Forgot your password The website will ask the customer to enter their email address [redacted] gmail.com; which is linked to the customer’s account Click the Reset My Password, the customer will be emailed instructions on how to reset their password Please note for security safeguards, resetting the password will remove any credit card information that is stored in the customer’s account We hope the customer understands Expedia cannot honor the request to add any credits or points to the customer’s account We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
February Revdex.com Northwest Complaint Department RE: Expedia Inc Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns that have been brought to our attentionExpedia.com is disheartened that the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding his car hire bookingWe understand Mr [redacted] is seeking a refund for the car hire due to late check in with the vendor Our records show the customer booked Thrifty/Hertz car hire on July While we do not see any error on behalf of Expedia, we are willing to issue a onetime courtesy refund of EUROnce accepted by Mr [redacted] , the refund will take seven to days to reflect on his billing statement on the original form of payment Again, we thank you for allowing us the opportunity to address this issue that was brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Tier Customer ServiceExpedia
December 12, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refundOn December 6, 2016, we received receipt of the Revdex.com complaint Our records reflect on December 2, 2016, the customer self-booked a flight reservationTravel is on United Airlines, departing December 15, 2016, from Sacramento, California to Dallas, FtWorth Texas; returning on December 16, 2016, from Dallas, FtWorth Texas to Sacramento, CaliforniaThe customer is stating was unaware that the flight reservation was nonrefundable Upon further researching this matter, we have no record the customer contacted Expedia regarding the flight Expedia was able to review the customer’s booking session that was made on December 2, During the booking and checkout path on our website, it was disclosed that the flight was nonrefundable, non-changeableOur website did disclose that the exact flight details would be available after completing the booking Expedia does advertise the customer can cancel the flight reservation within 24-hours after the booking; however the customer must read the terms and conditions specific to their itinerary Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policiesExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing We hope the customer understands Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
December 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel We understand Ms [redacted] is seeking a refund for a price difference for a recent hotel booked through Expedia We researched this matter further and our records show a hotel reservation for Wingate By Wydnham was booked on our mobile site by Ms [redacted] or an authorized user to their Expedia accountPlease be advised prices and availability are subject to change, and rates are not guaranteed until the booking is completed and payment is received Under circumstances we do not honor price differences, however taking into account your experience and that Ms [redacted] is a frequent user of Expedia, as a one-time courtesy we have honored your refund in the amount of $to card ending ***, you should expect to receive your refund within business days from today’s date We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
October 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Mr***’s complaintAt this time we are requesting Mr [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
July 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Mr [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offered The tickets Mr [redacted] purchased are roundtrip fares; to determine the unused base fare on a roundtrip fare, the used flights must be re-priced as if they had been sold as one-way faresRegrettably, after repricing the outbound portion on Mr [redacted] tickets, Expedia determined that there will be no remaining value on his tickets if he cancels or tries to exchange his return flights As mentioned in our previous response, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers [redacted] is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card)We hope you understand Expedia must adhere to the policies dictated by the airlines We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service?