May 16, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
April 28, Revdex.comE.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.ca regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.ca is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight and hotel reservationsWe understand the customer is requesting a refund for her reservations The customer’s comment stated they encountered difficulties with their recent flight reservation, and we would like to further research the matter in order to assist the customer with their concernsThe information provided in the customer’s comment was not linked to an account or itineraryWe ask the customer please provide us with an itinerary numberThe customer may also provide the email address used to make their reservation so that we may fully review the concerns the customer noted We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service
April 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on February 15, 2016, Mr [redacted] booked an Expedia Vacation Package which included a roundtrip flight from Los Angeles, California to Cancun, Mexico and a five-night stay at the Ocean Coral & Turquesa from May 18, 2016, through May 23, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Mr***’ complaint that he canceled his package on April 15, 2016, and received a refund for the hotel but, he was issued an airline credit for the airfareHe is now requesting that Expedia refund the $that he paid for the airline ticket The services provided by Expedia are that of a third party intermediary, the airline; in this case Aero Mexico, is the merchant of record (i.ethe company who charged the customer’s credit card) and as such accepted the funds for the purchaseThe customer will also see the airlines name in the transaction information of her credit card statementAs Aero Mexico was the merchant of record, they are also the party to determine the policy of their ticketsAs the tickets were non-refundable, Expedia is unable to honor Mr***’ request of a refundAero Mexico requires a rebooking fee of $to apply the credit towards the cost of new flights Please note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to them We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
I can only hope this gets refunded all of this could have been avoided if my situation with the refund was handled on a timely manner. I don't think it should take over a month to get something resolved, in fact the last supervisor I spoke with acknowledged the fact and added a 75 dollar voucher. I'm not out to get something out of anyone I just wished this process could have been handled better especially from a bug company like Expedia. I just checked my credit card and nothing showing any credits as of yet but I'll definitely keep an eye out for it and hope it doesn't slip through the rocks again. RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
August 6, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] *** (Revdex.com case number [redacted] ) regarding her reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
October 11, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
June 15, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on February 24, 2015, Ms [redacted] booked a flight for travel May 20, 2015, through June 22, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Ms [redacted] ’s complaint that she canceled the flight and was left with an airline creditShe states that she was informed by our representative that she had until May 30, 2016, to utilize the credit before it expired When a flight is canceled, email is generated that will inform customers about their airline creditThe email provides information such as; the credit amount, instructions on how to have the credit applied towards a new booking and the expiration date of the creditMs [redacted] states that she did not receive the email and is requesting that Expedia honor the creditWe are unable to honor the request as it request goes against the terms and conditions agreed to at the time of booking We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: It only takes a quick google search to see how many other people have been tricked by Expedia with this bait and switch tacticThey should take more effort to ensure customers are notifiedI have documents clearly stating that the $945.xx that I paid includes all taxes and feesI understand that there are optional fees like breakfast and parkingThose fees are my electionThe "resort fee" is not at my electionIt wasn't adequately disclosed to me and I still feel like Expedia used a bait and switch tacticI could have purchased the airline and hotel directly and actually saved $over the entire cost that I purchased through ExpediaSincerely, [redacted]
June 9, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case#O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from one of our hotel partners We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the vendor felt his concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the supplier complaint filed by [redacted] on behalf of the [redacted] (Revdex.com [redacted] ) regarding an advertising complaint We understand Mr [redacted] is reporting a discrepancy with room advertising On June 8, 2015, we attempted to contact Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were unable to reach himExpedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and subject to the rules and restrictions of those providers We do not address inquiries from vendors via the Revdex.com We will forward his concerns to the appropriate department for follow-up For immediate attention, Mr [redacted] can also contact his Expedia Marketing Associate to advise of his concernsWe thank you for allowing us to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If the emails continue after your pormised days I will reopen the complaint
July 27, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request through our Best Price Guarantee offer Our records reflect on May7, the customer accessed Expedia.com and booked a stay at the [redacted] Hotel in Provincetown, Massachusetts to check in on July 21, and checking out July 22, The customer found a lower offer for the hotel and requested a refund through our Best Price Guarantee program, which was found not to meet the requirements of the program At your request, we have reviewed the information againThe request does not meet the terms and conditions set forth in our Best Price Guarantee Under the Best Price Guarantee (BPG) program, Expedia will credit or refund the difference in price of the itinerary, if a customer finds a lower rate on Expedia.com or on another US based website that meets the program guidelines The price match request must be submitted online and be an identical match to original booking, including terms and conditions such as the cancellation policyThe lower priced itinerary needs to meet specific requirements to qualify and the screen shot of the comparison booking must be of a fully booked itinerary up to the point where it shows the full cost of the reservation, if the customer were to proceed with paying for it, including all taxes and hotel fees The following link is to the Expedia Best Price Guarantee Terms and Conditions as provided on the website: http://www.expedia.com/p/info-other/guarantees.htm?mcicid=hp.bpg"US: Ms [redacted] ’s first request contained a screen shot of the banner page on Trip Advisor Trip Advisor is not an actual booking site It is a comparison site that gathers information from many companies and the banner pricing it shows is an estimate price, The second request from the customer is a link to the hotel’s site, but again does not have a booking screen shot for comparison, as required by the terms of this promotion This caused the review team to reject the request It is never Expedia’s intention to inconvenience or frustrate our valued customers; however it is necessary for the terms of our promotions to be met so that all customers are treated equally While we cannot provide a Best Price Guarantee Refund, because the terms of the promotion were not met, as a courtesy, we have provided the customer’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within her accountWe hope she will allow us the opportunity to serve her again in the future We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: The air lines ave only processed one refund still haven't received the other oneThis claim needs to be open, let me know if you need any additional informationThank youSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I reject this reply - if what you are stating IS true, the Expedia website should state, "Reserve at Four Seasons Hotel and receive 100% off flight", and NOT "Save 100% off flight" which leads to a click-thru that offers hundreds of different hotels. This is not clear, and it should be, otherwise it's more on the lines of a 'bait and switch'. The notice doesn't state which hotel, it just says receive 100% off fight with hotel stay. I believe this is falsely advertised, and feel that the offer should be honored.
March 7, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a car rental issueWe understand customer is requesting a refund because he was not provided the size of car he rentedOn March 3, we attempted to contact Mr [redacted] to acknowledge receipt of their Revdex.com complaint Our records indicate on February 2, the customer accessed Expedia.ca to book a car through Thrifty Car Rentals to pick up on February 7, in Los Angeles, California and returning on February 14, The rental itinerary # [redacted] was for a compact or larger “wild card” rental The Thrifty Wild Card promotion allows the local vendor to choose the car they will provide to the customer according to their availability when the customer arrives The customer is stating Thrifty provided an Economy car, a Chevrolet Spark, rather than a compact or larger as stated by vendor On March 7, we contacted Thrifty Customer Service to advocate on behalf of the customer and received the following information: Thrifty states they do not provide cars smaller than a Compact, which is within the terms of the Wild Card promotion They show the customer was provided a Hyundai Accent which is a Compact, by their standard, and fits the parameters of the program terms and conditions, with seating for and holding bags They would not agree to a refund Expedia.com serves only as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners Due to the response and decision of Thrifty Rentals we are unable to offer a refund for this itineraryWe regret that our response cannot be more favorable We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
October 31, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on August 6, 2016, Ms [redacted] booked a flight from Boston, Massachusetts to Istanbul, Turkey for a seventy year old passenger but, that flight was canceled by [redacted] Airline (the merchant of record who charged the customer’s credit card)Ms [redacted] says that Expedia failed to alert the passenger that their flight had been canceled and they did not learn of the cancellation until October 25, while at the airportMs [redacted] stated that she had to spend an additional $to secure a last minute accommodation for the passenger and wants Expedia to refund this amount Per our records we spoke to Ms [redacted] on September 26, 2016, and she requested that Expedia pay for an upgradeWe responded that we were not the entity who canceled the flight and could not pay for an upgrade We apologize for the inconvenience this may have causedPlease be advised that Expedia does not have a direct control over the flight schedules of the airlines especially regarding involuntary schedule changes and cancellationsPlease note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to them If Ms [redacted] is willing to provide a copy of the billing statement reflecting the $559.73, we are willing to submit for refund consideration, but we can offer no guarantees We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] *** I am just curious When did Expedia allegedly attempt to contact me after the fact? I get inundated with telemarketers and scam artists As a result, I do not answer calls from numbers that have no identifying information Never did I receive a follphone call from Expedia or a message Yes the last person I spoke to that day said he wanted to compensate me for the complete CRAP I was subjected to At that point, I had wasted an hour with constant transfers, multiple call backs and continued PISS POOR CUSTOMER SERVICEAs I told him on an allegedly recorded line, "I am out of time" I am still waiting for them to contact me and confirm if they fixed their screw up and fixed my account They have my information If they need my phone number, I will be happy to leave it again Thank you
Our complaint has been resolved - we received a full refundI didn't see a way to close out complaint on Revdex.com website so figured I would communicate this to you.Thank you for your support
Hello ***business never responded to my request on the prior email to Hayden's statement if a reasonable accommodationNone was made, I requested this in writing on my last response and I am waiting for replyI sent an earlier email about merchants disengenous response and the premature closing of this claimI will need these clarified as stated in prior emailHad merchant made me a reasonable accommodation I would have acceptedThis was never done and I am still waiting for this offer via email.I do not feel it fair that I am constantly made to supply information while merchant supplies nothing to substantiate response of reasonable accommodationPlease let me know if this is something they are willing to do or not, but I would appreciate it if the company and Revdex.com kept asking me to substantiate without asking same of merchant, unless you have written policy in that regardIf so I would like to see that as well.thank you
September 22, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr [redacted] We regret to hear he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a flight reservationAt the time of booking, Mr [redacted] was advised of the airlines terms and conditions: Important Flight Information • Tickets are non-refundable and non transferableA fee of $per ticket is charged for itinerary changesName changes are not allowed• All Spirit Airlines fares are nonrefundable The full details of Mr [redacted] ’s Expedia Flight Cancellation Plan were fully disclosed and available at the time of booking: reasons you might need travel protection: Your ticket is non-refundable and you're too sick to travel You get injured and can't make your flight home Your traveling companion has a covered medical emergency and can't travel View terms, conditions and plan sponsors Opens in a new windowSection I coverages under Part A are underwritten by Transamerica Casualty Insurance CompanySection II services are provided by On Call InternationalThe benefits provided in this program are subject to certain restrictions and exclusionsPlease read this brochure in its entirety for a description of coverage terms and conditionsNote: Words beginning with capital letters are defined in this textPre-Departure Trip Cancellation We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule, if you are prevented from taking your Covered Trip due to your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s Sickness, Injury or death or Other Covered Events as defined, that occur(s) before departure on your Covered TripThe Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is cancelled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered TripExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review, including the final payment screenIn addition, at the time of booking on the Expedia website, the customer agreed to our Terms of Use, which expressly provide as follows: The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia AffiliatesThe Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authorityWe thank you for allowing us the opportunity to address the issues which have been brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
May 16, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
April 28, Revdex.comE.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.ca regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.ca is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight and hotel reservationsWe understand the customer is requesting a refund for her reservations The customer’s comment stated they encountered difficulties with their recent flight reservation, and we would like to further research the matter in order to assist the customer with their concernsThe information provided in the customer’s comment was not linked to an account or itineraryWe ask the customer please provide us with an itinerary numberThe customer may also provide the email address used to make their reservation so that we may fully review the concerns the customer noted We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service
April 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on February 15, 2016, Mr [redacted] booked an Expedia Vacation Package which included a roundtrip flight from Los Angeles, California to Cancun, Mexico and a five-night stay at the Ocean Coral & Turquesa from May 18, 2016, through May 23, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Mr***’ complaint that he canceled his package on April 15, 2016, and received a refund for the hotel but, he was issued an airline credit for the airfareHe is now requesting that Expedia refund the $that he paid for the airline ticket The services provided by Expedia are that of a third party intermediary, the airline; in this case Aero Mexico, is the merchant of record (i.ethe company who charged the customer’s credit card) and as such accepted the funds for the purchaseThe customer will also see the airlines name in the transaction information of her credit card statementAs Aero Mexico was the merchant of record, they are also the party to determine the policy of their ticketsAs the tickets were non-refundable, Expedia is unable to honor Mr***’ request of a refundAero Mexico requires a rebooking fee of $to apply the credit towards the cost of new flights Please note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to them We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
I can only hope this gets refunded all of this could have been avoided if my situation with the refund was handled on a timely manner. I don't think it should take over a month to get something resolved, in fact the last supervisor I spoke with acknowledged the fact and added a 75 dollar voucher. I'm not out to get something out of anyone I just wished this process could have been handled better especially from a bug company like Expedia. I just checked my credit card and nothing showing any credits as of yet but I'll definitely keep an eye out for it and hope it doesn't slip through the rocks again. RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
August 6, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] *** (Revdex.com case number [redacted] ) regarding her reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
October 11, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
June 15, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on February 24, 2015, Ms [redacted] booked a flight for travel May 20, 2015, through June 22, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Ms [redacted] ’s complaint that she canceled the flight and was left with an airline creditShe states that she was informed by our representative that she had until May 30, 2016, to utilize the credit before it expired When a flight is canceled, email is generated that will inform customers about their airline creditThe email provides information such as; the credit amount, instructions on how to have the credit applied towards a new booking and the expiration date of the creditMs [redacted] states that she did not receive the email and is requesting that Expedia honor the creditWe are unable to honor the request as it request goes against the terms and conditions agreed to at the time of booking We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: It only takes a quick google search to see how many other people have been tricked by Expedia with this bait and switch tacticThey should take more effort to ensure customers are notifiedI have documents clearly stating that the $945.xx that I paid includes all taxes and feesI understand that there are optional fees like breakfast and parkingThose fees are my electionThe "resort fee" is not at my electionIt wasn't adequately disclosed to me and I still feel like Expedia used a bait and switch tacticI could have purchased the airline and hotel directly and actually saved $over the entire cost that I purchased through ExpediaSincerely, [redacted]
June 9, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case#O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from one of our hotel partners We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the vendor felt his concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the supplier complaint filed by [redacted] on behalf of the [redacted] (Revdex.com [redacted] ) regarding an advertising complaint We understand Mr [redacted] is reporting a discrepancy with room advertising On June 8, 2015, we attempted to contact Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were unable to reach himExpedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and subject to the rules and restrictions of those providers We do not address inquiries from vendors via the Revdex.com We will forward his concerns to the appropriate department for follow-up For immediate attention, Mr [redacted] can also contact his Expedia Marketing Associate to advise of his concernsWe thank you for allowing us to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If the emails continue after your pormised days I will reopen the complaint
July 27, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request through our Best Price Guarantee offer Our records reflect on May7, the customer accessed Expedia.com and booked a stay at the [redacted] Hotel in Provincetown, Massachusetts to check in on July 21, and checking out July 22, The customer found a lower offer for the hotel and requested a refund through our Best Price Guarantee program, which was found not to meet the requirements of the program At your request, we have reviewed the information againThe request does not meet the terms and conditions set forth in our Best Price Guarantee Under the Best Price Guarantee (BPG) program, Expedia will credit or refund the difference in price of the itinerary, if a customer finds a lower rate on Expedia.com or on another US based website that meets the program guidelines The price match request must be submitted online and be an identical match to original booking, including terms and conditions such as the cancellation policyThe lower priced itinerary needs to meet specific requirements to qualify and the screen shot of the comparison booking must be of a fully booked itinerary up to the point where it shows the full cost of the reservation, if the customer were to proceed with paying for it, including all taxes and hotel fees The following link is to the Expedia Best Price Guarantee Terms and Conditions as provided on the website: http://www.expedia.com/p/info-other/guarantees.htm?mcicid=hp.bpg"US: Ms [redacted] ’s first request contained a screen shot of the banner page on Trip Advisor Trip Advisor is not an actual booking site It is a comparison site that gathers information from many companies and the banner pricing it shows is an estimate price, The second request from the customer is a link to the hotel’s site, but again does not have a booking screen shot for comparison, as required by the terms of this promotion This caused the review team to reject the request It is never Expedia’s intention to inconvenience or frustrate our valued customers; however it is necessary for the terms of our promotions to be met so that all customers are treated equally While we cannot provide a Best Price Guarantee Refund, because the terms of the promotion were not met, as a courtesy, we have provided the customer’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within her accountWe hope she will allow us the opportunity to serve her again in the future We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: The air lines ave only processed one refund still haven't received the other oneThis claim needs to be open, let me know if you need any additional informationThank youSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I reject this reply - if what you are stating IS true, the Expedia website should state, "Reserve at Four Seasons Hotel and receive 100% off flight", and NOT "Save 100% off flight" which leads to a click-thru that offers hundreds of different hotels. This is not clear, and it should be, otherwise it's more on the lines of a 'bait and switch'. The notice doesn't state which hotel, it just says receive 100% off fight with hotel stay. I believe this is falsely advertised, and feel that the offer should be honored.
March 7, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a car rental issueWe understand customer is requesting a refund because he was not provided the size of car he rentedOn March 3, we attempted to contact Mr [redacted] to acknowledge receipt of their Revdex.com complaint Our records indicate on February 2, the customer accessed Expedia.ca to book a car through Thrifty Car Rentals to pick up on February 7, in Los Angeles, California and returning on February 14, The rental itinerary # [redacted] was for a compact or larger “wild card” rental The Thrifty Wild Card promotion allows the local vendor to choose the car they will provide to the customer according to their availability when the customer arrives The customer is stating Thrifty provided an Economy car, a Chevrolet Spark, rather than a compact or larger as stated by vendor On March 7, we contacted Thrifty Customer Service to advocate on behalf of the customer and received the following information: Thrifty states they do not provide cars smaller than a Compact, which is within the terms of the Wild Card promotion They show the customer was provided a Hyundai Accent which is a Compact, by their standard, and fits the parameters of the program terms and conditions, with seating for and holding bags They would not agree to a refund Expedia.com serves only as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners Due to the response and decision of Thrifty Rentals we are unable to offer a refund for this itineraryWe regret that our response cannot be more favorable We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
October 31, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on August 6, 2016, Ms [redacted] booked a flight from Boston, Massachusetts to Istanbul, Turkey for a seventy year old passenger but, that flight was canceled by [redacted] Airline (the merchant of record who charged the customer’s credit card)Ms [redacted] says that Expedia failed to alert the passenger that their flight had been canceled and they did not learn of the cancellation until October 25, while at the airportMs [redacted] stated that she had to spend an additional $to secure a last minute accommodation for the passenger and wants Expedia to refund this amount Per our records we spoke to Ms [redacted] on September 26, 2016, and she requested that Expedia pay for an upgradeWe responded that we were not the entity who canceled the flight and could not pay for an upgrade We apologize for the inconvenience this may have causedPlease be advised that Expedia does not have a direct control over the flight schedules of the airlines especially regarding involuntary schedule changes and cancellationsPlease note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to them If Ms [redacted] is willing to provide a copy of the billing statement reflecting the $559.73, we are willing to submit for refund consideration, but we can offer no guarantees We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] *** I am just curious When did Expedia allegedly attempt to contact me after the fact? I get inundated with telemarketers and scam artists As a result, I do not answer calls from numbers that have no identifying information Never did I receive a follphone call from Expedia or a message Yes the last person I spoke to that day said he wanted to compensate me for the complete CRAP I was subjected to At that point, I had wasted an hour with constant transfers, multiple call backs and continued PISS POOR CUSTOMER SERVICEAs I told him on an allegedly recorded line, "I am out of time" I am still waiting for them to contact me and confirm if they fixed their screw up and fixed my account They have my information If they need my phone number, I will be happy to leave it again Thank you
Our complaint has been resolved - we received a full refundI didn't see a way to close out complaint on Revdex.com website so figured I would communicate this to you.Thank you for your support
Hello ***business never responded to my request on the prior email to Hayden's statement if a reasonable accommodationNone was made, I requested this in writing on my last response and I am waiting for replyI sent an earlier email about merchants disengenous response and the premature closing of this claimI will need these clarified as stated in prior emailHad merchant made me a reasonable accommodation I would have acceptedThis was never done and I am still waiting for this offer via email.I do not feel it fair that I am constantly made to supply information while merchant supplies nothing to substantiate response of reasonable accommodationPlease let me know if this is something they are willing to do or not, but I would appreciate it if the company and Revdex.com kept asking me to substantiate without asking same of merchant, unless you have written policy in that regardIf so I would like to see that as well.thank you
September 22, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr [redacted] We regret to hear he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a flight reservationAt the time of booking, Mr [redacted] was advised of the airlines terms and conditions: Important Flight Information • Tickets are non-refundable and non transferableA fee of $per ticket is charged for itinerary changesName changes are not allowed• All Spirit Airlines fares are nonrefundable The full details of Mr [redacted] ’s Expedia Flight Cancellation Plan were fully disclosed and available at the time of booking: reasons you might need travel protection: Your ticket is non-refundable and you're too sick to travel You get injured and can't make your flight home Your traveling companion has a covered medical emergency and can't travel View terms, conditions and plan sponsors Opens in a new windowSection I coverages under Part A are underwritten by Transamerica Casualty Insurance CompanySection II services are provided by On Call InternationalThe benefits provided in this program are subject to certain restrictions and exclusionsPlease read this brochure in its entirety for a description of coverage terms and conditionsNote: Words beginning with capital letters are defined in this textPre-Departure Trip Cancellation We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule, if you are prevented from taking your Covered Trip due to your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s Sickness, Injury or death or Other Covered Events as defined, that occur(s) before departure on your Covered TripThe Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is cancelled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered TripExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review, including the final payment screenIn addition, at the time of booking on the Expedia website, the customer agreed to our Terms of Use, which expressly provide as follows: The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia AffiliatesThe Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authorityWe thank you for allowing us the opportunity to address the issues which have been brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service