We booked tickets through Expedia for Seoul/Tokyo trip as a family on 2/20/19 for 4/10/19 flight. On 3/20/19, the airline canceled the first flight and Expedia changed our dates to 2 days later. Contacted them to ask for original travel plan. They said it would be with extra cost. We then was placed to another flight to stay over Vancouver airport for 12 hours. There was name error on one ticket and they said we have to pay $3K for that ticket (original was $1,100) to rebook. If not, one had to fly separate from the whole family for the whole trip. (Mom not to fly with children).
We called Expedia and spoke to supervisors: first was Michael (@ 1am 4/1/19) and he promised to look into it and to call or email me back the next morning. He never did. Not even with one update.
Second was Sara (around 1am on 4/2/19): she disconnected our call and looked like to call us back twice but she hung up immediately when we picked up the phone. And never called back.
We had to call back and another supervisor (Nancy) was placed for the case. (Case # ***).
The case was not solved in our favor. Either we needed to pay $3K for the ticket (instead of $1,100) or mom to fly separate from children and husband for $1,500.
We canceled our reservation because this is so unbelievably unreasonable.
The flight change was ***.
*** is the next flight.
Expedia didn’t stand up to the contract with us. They couldn’t communicate effectively to the airlines to find a reasonable solution for consumers.
Stay away from Expedia or ***a.
I will never book through them again and will tell my extended families, friends, and relatives to stay away from this travel agency.
We don’t expect somewhat a scam from Expedia and *** but we did.
I was charged double of what was quoted to me by Expedia for a rental car. Even charged for going to a state that would have taken me more than the time I rented the car to go to. Not trustworthy pricing at all. Use *** or someone else. Never had problems like this with others
I booked a trip for my brother an I on expedia, from salt lake city to london, for 6 days, including airfare, hotel, and rental car
- the first flight leg stopped in Seattle, and there we needed to board an international flight, but the reservation had less than an hour of connection time, which is physically impossible. THIS IS A SIMPLE PROGRAMMING LOGIC THAT SHOULD BE FIXED IMMEDIATELY IN THEIR BOOKING SYSTEM.. INCREASE THE CONNECTION TIME MINIMUM IF IT INVOLVES A DOMESTIC TO INTERNATIONAL CONNECTION
- when I noticed this, and called to get it changed, it took over 2 hours and 20 minutes on the phone to resolve. THIS PROCESS MUST BE CHANGED TO BE ABLE TO MEET REASONABLE TIME FRAMES.
- I also noticed that the return flight connection in JFK airport was only 1 hour and 20 minutes, which of course must include a glacial speed pass through customs. Again, recognizing this was virtually impossible, I attempted to get it changed. No change was made, and the result was that we not only had to get assistance going through the airport and had to act like a new york cabbie just to get through an incompetent customs staff (not Expedia fault, but they need to be aware of it and accordingly accommodate connection bookings.) and barely make it, running with a passenger with a bad lag. AGAIN, A SIMPLE SYSTEM CHANGE TO EXTEND MINIMUM CONNECTION TIME LIMITS WHEN THEY INVOLVE CUSTOMS
- when getting the booking, the *** was listed at the top, as a primary selection. When I got there, the lobby looked fine, but the rooms literally had such bad water damage that wall material was falling off in big chunks (picture available on request). in addition, the cleaning service appeared very bad, so I tested them out by leaving a banana peel on the nightstand. it remained there on the nightstand for 3 days that the room was cleaned. finally I couldn't believe it, so I threw it away myself. in addition, the cleaning method of choice appears to be to simply spray inordinate amounts of a vile chemical spray throughout the room, which of course made all my clothes smell horrendously, as they were set out for multiple days use. oh, and dont forget the bugs. I was bitten by something, as yet unidentified, but I suspect bedbugs, that left about 8 dime sized red Mark's on my arms and back ( pictures available). . EXPEDIA SHOULD TAKE THE *** OFF THEIR LIST OF AVAILABLE HOTELS INMEDUATELY. NO ONE THAT DOES NOT ALREADY LIVE IN SQUALOR CONDITIONS SHOULD EVER STAY AT THAT HOTEL
Recently, my family and I booked a preplanned experience in Las Vegas in February of 2019. We were scheduled through Expedia to travel February 14 through the 17th. Although our flight was late (11:30pm) on the 17th, we would have plenty of time on the 18th (due to Presidents day) to recperate before my 9 year old son had to return to school on the 19th of February. We booked this trip through Expedia at least 2 months prior to the departure date and saw our departure times change many times in the ensuring days. At some point, Expedia felt that a simple email was enough to extend our trip to Las Vegas by a day - by clicking on the email we some how accepted an extra night in Las Vegas!!!
Some facts that are undisputed:
` we purchased a prepacked trip from a Thursday to Sunday.
- flights changed at least 3 times but conformed to that situation
- we did click on the email BUT did not look at the date as it was OUTSIDE the limits of the prepurchased package
- on the preapproved day of departure, we were able to procure tickets on the preapproved airline to get us home on time - at no extra charge and with no help from Expedia
Mitigation - unfortunately, we trusted in Expedia to stick to the terms of our agreement. They did send an email informing us that the flight had moved to another day. That was our oversight for believing that a company who offers a prepacked deal and changes the flight times multiple times would let us know by a phone call that the deal had left the designated parameters.
Agrivation - we had purchased at deal from Thursday to Sunday. This was not met.
-When confronted, Expedia only offered a $100 hotel credit at the going rate and claimed that since we had clicked the email, we had agreed.
- when confronted about the airline times/date, Expedia commented that the flight had been remedied. After multiple discussion, they finally realized that the CUSTOMER had remedied the situation, not them. (Are they not the travel agency??)
Verdict: Although some blame lies with me in the fact that close inspection of the final flight message was not addressed, I believe that the good faith customer purchase for the seller to STAY WITHIN THE BOUNDRIES of the contract is extremely important!! I have since cancelled my account with Expedia and would hope that at some point, their company will update its outdated system to understand consumer limits and realize that a purchased trip MUST conform to its limitations.
Reserved rental car through Expedia in a foreign country. Upon arrival I was told the reservation was cancelled because I was late, not my fault the flight got held up. I called Expedia and they were no help, told me there was nothing they can do except refund my extra insurance I bought.
The hardest thing to wrap my head around is that I was able to rent a similar vehicle at the airport, why couldnt Expedia set that up?
Expedia customer service is the worst. My flight was changed by the airline, and I received notice through email. The suggested flight back was a time that forced me to arrive a day later, so that didn’t work for me. I called Expedia support, and explained my situation to one agent. It took him two hours to call the airline to change my flight time, and when he returned, he said the airline was closed for the day, and to call back the next day. I called back the next day and had to start over with another agent. It appeared no notes were written about my previous interaction. I explained everything again and the same thing happened. Repeat this three more times with three different agents. I still have not gotten my initial simple issue resolved. I escalated the issue to a manager, and she did the same thing the others did. Please please please keep track of what your customers call in for, and make sure they’re not starting from scratch every time. Tell them when you’ll contact them again, how long to expect to hold, how you will contact them. Otherwise they feel helpless and increasingly frustrated. I now have the worst feeling about Expedia and will never book with you again.
Absolutely miserable experience with Expedia. I reserved a room, received a confirmation but when I arrived at the hotel they said they didn't have any rooms available--AFTER MY CREDIT CARD HAD BEEN CHARGED. I then had to spend a considerable amount of time on the phone (the confirmation refers to businesses and websites that by all appearances do not exist). Not even Expedia's customer service agents could make heads or tails of the confirmation. The tiny print at the bottom (***) was the clue that Expedia charged my cc and was responsible for the botched confirmation. After having lost hours to the situation, Expedia pretty much summed up their response with: Too bad.
It's a horrible experience. Booked a B&B through Expedia and cancelled 1 week before arrival,it's before free cancellation time. Still got charged by B&B owner and Expedia is no help at all.
They changed my booking date, and charged me for it. I called them in minutes and they basically told me it was my problem. I told them I don't want a refund just a different booking, not there problem. Hopefully my cc company will fix this. I would never book with them again.
I booked and paid for a hotel to attend a wedding that evening. We arrived at the hotel only to find that it was still under construction and NOT OPEN. We had to find and pay for another hotel causing us to miss the wedding. I spent 2 hours on the phone with Expedia. I have yet to be given a refund. Expedia has two different reasons. 1. The hotel is open which is a LIE and 2. No one answers the phone at the property. OF COURSE NO ONE ANSWERS ITS NOT OPEN. Expedia when can I have my refund?
My experience was terrible with this company.
I purchased insurance for a trip that I booked, and it ended up costing me a lot more money.
When I tried to re-book my flights to the new trip. They find flights only that are far more expensive then what you could book directly from airline without insurance. They kept telling me that the flights were way more expensive, but as I could see them online, they were not, or they would say those don’t apply. I really have heard many, and read many similar comments and reviews. This is truly sad that these companies can continuously rip people off. I hope that one day there would be some concequences for this company. I will not use them ever again. Would not advise others to get the insurance that they offer. I have now learned that it is better to book hotels and flights directly, cause most hotels will allow cancelation within a reasonable time frame, and airlines will give credit with a much smaller fee than the insurance that these companies charge.
I have been a customer of Expedia for well over a decade and have found that in recent years they use bait and switch tactics constantly to make you pay more for hotels. As I look through hotel listings, they show one price, then when I go to book the room, BAM! the room is no longer available at that price. What are the odds that the price goes up right in that 2-3 minutes that it takes me to book it and that I keep having this happen to me over and over again? Maybe I should play the lottery with that kind of luck? It does not matter what day of the week it is, or what time of day or how many rooms are available. It never seems to fail that between when I view the listing and attempt to book the room, the price has gone up.
It NEVER goes down yet when I have complained they say "oh, our prices fluctuate". Yes, I understand that there will be some adjustments made to pricing based upon demand but this is clearly a way to fleece people once they have made up their minds and are trying to complete the purchase. The person has already made the decision to book that room and when the price goes up suddenly, they probably shrug their shoulders and pony up the extra $10 or $20. I can't tell you how many times this has happened to me over the last 2-3 years. Surely this is illegal?
BAIT & SWITCH!!!
Over $3K from bank acct put on hold for no reason
I attempted to make a change to my flight on the Expedia website. I kept getting error messages after several attempts even after turning off extensions and trying another browser. At no point did I receive any confirmation of change nor did my itinerary on Expedia change. Since I was unable to make the change online I called Expedia for help. While I was on hold with them I logged into my checking account. Expedia had placed "on hold" the amount I would have owed for the change in flight, twice, totaling more than $3,ooo. Bear in mind, they never actually changed anything. When I pointed this out to the person I was speaking with, and then later a supervisor, I was told there was nothing they could do and that I needed to call my bank. The bank told me they couldn't dispute the charge until it went from just being on hold to being an actual charge. The fact that the hold was due to an error on someone else's part did not matter. Until Expedia fixes the problem I do not have access to that money. I can get by with that, but how many other people would wind up with missed payments and overdrafts because they can't access their own money? Everything about this is completely unacceptable. I will never use Expedia again.
Purchased a plane ticket to my Daughter's graduation from the United States Navy basic training. Unfortunately she broke her foot prior to graduation, so we have to cancel the ticket. At the time of purchase Expedia advertised travel insurance with a 100% refund guarantee. No fine print was present. After calling and filing a claim with them, to our surprise, only medical emergencies are covered. Again, no fine print was present and I am out $400. We then called and talked with their representative who was too busy trying to blame the issue on us, instead of honoring their policies. This is text book bate & switch practices and false advertising. After reading recent reviews, it sounds like I am not the only one who got duped. The FTC needs to fine Expedia and should investigate them. They are my next stop in my mission to warn others of these crooks. Sign me up for the class action lawsuit as well! They also do not support the military nor military families. Will never do business with them again! A+ rating is a joke!
Insurance Cancellation Plan is a scam!
Sold me a roundtrip plan and then only covered 1-way.
I booked online and signed up for a cancellation plan for 2 adults and 2 roundtrip tickets (PHL to MIA and back) for $40. A month later, the airline company (***) simply changed the departing flight time, had no other flights at the time I needed to leave Philadelphia and since that arrival time in Miami was too late for me to board my cruise ship, I was forced to book a new flight. I booked the new departing flight (***) and Expedia would not cover that new flight under the same $40 insurance plan that they originally sold me. Instead, they told me that now I was only covered for the return flight for the same $40 or I could pay an additional $38 to be covered for the replacement departing flight for a total of $78. Bottom line? They sold me a $40 plan for 2 adults and 2 roundtrip tickets and when the airline messed up and forced the change in my itinerary, they demanded an additional $38 to cover the same 2 adults and 2 roundtrip tickets. Since I was not getting what I paid for, I requested a total refund and they denied it.
We rented a car only to be charged and extra $20 per day because we used a debit vs credit card. I provided Expedia with a screen shot of their website showing the rental car accepted Debit cards with no mention of the extra $20 charge. I will NEVER book anything using Expedia again! I will be sure to "Tell a Friend"
I will NEVER recommend Expedia to anyone!! I made "a reservation" for 2 rooms at *** in Montego Bay, Jamaica. The very same day, I found a much better deal in Riviera Maya, Mexico, so I logged into my account on Expedia and cancelled "the reservation". After returning from Mexico, I saw that I was charged $634 from the ***. I called them, and they said I had no-showed for a stay there so I was charged for one night. After explaning that I had cancelled "my reservation", they refused to refund the money. I, then, contacted Expedia. I was given no reason at all why they only cancelled one room when my reservation was for 2 rooms (I did not have two separate reservations). I, repeatedly, emaled them and only got a reply each time saying that *** would not issue a refund. I disputed the charge with ***, and they were also unsuccessful in getting my money refunded. Expedia are a bunch of scammers, and they owe me $634.00!!
Booked a trip with Expedia showed up at the airport and had no boarding tickets by the time the issue was resolved the boarding desk was closed Expedia blame the airline the airline blame Expedia We were offered 1 third of the cost to fix the problem unexpectable
Expedia is HORRIBLE!! I've used their services several times but unfortunately had a bad experience with them on February 17, 2019. I booked a hotel reservations with them back in January and had to cancel. I canceled in advance and was told I would not be charged. Well that was not the case. I've spoken to several representatives and every time it's a different story. A bunch of lies and inaccurate information is all I'm getting.
We booked tickets through Expedia for Seoul/Tokyo trip as a family on 2/20/19 for 4/10/19 flight. On 3/20/19, the airline canceled the first flight and Expedia changed our dates to 2 days later. Contacted them to ask for original travel plan. They said it would be with extra cost. We then was placed to another flight to stay over Vancouver airport for 12 hours. There was name error on one ticket and they said we have to pay $3K for that ticket (original was $1,100) to rebook. If not, one had to fly separate from the whole family for the whole trip. (Mom not to fly with children).
We called Expedia and spoke to supervisors: first was Michael (@ 1am 4/1/19) and he promised to look into it and to call or email me back the next morning. He never did. Not even with one update.
Second was Sara (around 1am on 4/2/19): she disconnected our call and looked like to call us back twice but she hung up immediately when we picked up the phone. And never called back.
We had to call back and another supervisor (Nancy) was placed for the case. (Case # ***).
The case was not solved in our favor. Either we needed to pay $3K for the ticket (instead of $1,100) or mom to fly separate from children and husband for $1,500.
We canceled our reservation because this is so unbelievably unreasonable.
The flight change was ***.
*** is the next flight.
Expedia didn’t stand up to the contract with us. They couldn’t communicate effectively to the airlines to find a reasonable solution for consumers.
Stay away from Expedia or ***a.
I will never book through them again and will tell my extended families, friends, and relatives to stay away from this travel agency.
We don’t expect somewhat a scam from Expedia and *** but we did.
I was charged double of what was quoted to me by Expedia for a rental car. Even charged for going to a state that would have taken me more than the time I rented the car to go to. Not trustworthy pricing at all. Use *** or someone else. Never had problems like this with others
I booked a trip for my brother an I on expedia, from salt lake city to london, for 6 days, including airfare, hotel, and rental car
- the first flight leg stopped in Seattle, and there we needed to board an international flight, but the reservation had less than an hour of connection time, which is physically impossible. THIS IS A SIMPLE PROGRAMMING LOGIC THAT SHOULD BE FIXED IMMEDIATELY IN THEIR BOOKING SYSTEM.. INCREASE THE CONNECTION TIME MINIMUM IF IT INVOLVES A DOMESTIC TO INTERNATIONAL CONNECTION
- when I noticed this, and called to get it changed, it took over 2 hours and 20 minutes on the phone to resolve. THIS PROCESS MUST BE CHANGED TO BE ABLE TO MEET REASONABLE TIME FRAMES.
- I also noticed that the return flight connection in JFK airport was only 1 hour and 20 minutes, which of course must include a glacial speed pass through customs. Again, recognizing this was virtually impossible, I attempted to get it changed. No change was made, and the result was that we not only had to get assistance going through the airport and had to act like a new york cabbie just to get through an incompetent customs staff (not Expedia fault, but they need to be aware of it and accordingly accommodate connection bookings.) and barely make it, running with a passenger with a bad lag. AGAIN, A SIMPLE SYSTEM CHANGE TO EXTEND MINIMUM CONNECTION TIME LIMITS WHEN THEY INVOLVE CUSTOMS
- when getting the booking, the *** was listed at the top, as a primary selection. When I got there, the lobby looked fine, but the rooms literally had such bad water damage that wall material was falling off in big chunks (picture available on request). in addition, the cleaning service appeared very bad, so I tested them out by leaving a banana peel on the nightstand. it remained there on the nightstand for 3 days that the room was cleaned. finally I couldn't believe it, so I threw it away myself. in addition, the cleaning method of choice appears to be to simply spray inordinate amounts of a vile chemical spray throughout the room, which of course made all my clothes smell horrendously, as they were set out for multiple days use. oh, and dont forget the bugs. I was bitten by something, as yet unidentified, but I suspect bedbugs, that left about 8 dime sized red Mark's on my arms and back ( pictures available). . EXPEDIA SHOULD TAKE THE *** OFF THEIR LIST OF AVAILABLE HOTELS INMEDUATELY. NO ONE THAT DOES NOT ALREADY LIVE IN SQUALOR CONDITIONS SHOULD EVER STAY AT THAT HOTEL
Recently, my family and I booked a preplanned experience in Las Vegas in February of 2019. We were scheduled through Expedia to travel February 14 through the 17th. Although our flight was late (11:30pm) on the 17th, we would have plenty of time on the 18th (due to Presidents day) to recperate before my 9 year old son had to return to school on the 19th of February. We booked this trip through Expedia at least 2 months prior to the departure date and saw our departure times change many times in the ensuring days. At some point, Expedia felt that a simple email was enough to extend our trip to Las Vegas by a day - by clicking on the email we some how accepted an extra night in Las Vegas!!!
Some facts that are undisputed:
` we purchased a prepacked trip from a Thursday to Sunday.
- flights changed at least 3 times but conformed to that situation
- we did click on the email BUT did not look at the date as it was OUTSIDE the limits of the prepurchased package
- on the preapproved day of departure, we were able to procure tickets on the preapproved airline to get us home on time - at no extra charge and with no help from Expedia
Mitigation - unfortunately, we trusted in Expedia to stick to the terms of our agreement. They did send an email informing us that the flight had moved to another day. That was our oversight for believing that a company who offers a prepacked deal and changes the flight times multiple times would let us know by a phone call that the deal had left the designated parameters.
Agrivation - we had purchased at deal from Thursday to Sunday. This was not met.
-When confronted, Expedia only offered a $100 hotel credit at the going rate and claimed that since we had clicked the email, we had agreed.
- when confronted about the airline times/date, Expedia commented that the flight had been remedied. After multiple discussion, they finally realized that the CUSTOMER had remedied the situation, not them. (Are they not the travel agency??)
Verdict: Although some blame lies with me in the fact that close inspection of the final flight message was not addressed, I believe that the good faith customer purchase for the seller to STAY WITHIN THE BOUNDRIES of the contract is extremely important!! I have since cancelled my account with Expedia and would hope that at some point, their company will update its outdated system to understand consumer limits and realize that a purchased trip MUST conform to its limitations.
Reserved rental car through Expedia in a foreign country. Upon arrival I was told the reservation was cancelled because I was late, not my fault the flight got held up. I called Expedia and they were no help, told me there was nothing they can do except refund my extra insurance I bought.
The hardest thing to wrap my head around is that I was able to rent a similar vehicle at the airport, why couldnt Expedia set that up?
Expedia customer service is the worst. My flight was changed by the airline, and I received notice through email. The suggested flight back was a time that forced me to arrive a day later, so that didn’t work for me. I called Expedia support, and explained my situation to one agent. It took him two hours to call the airline to change my flight time, and when he returned, he said the airline was closed for the day, and to call back the next day. I called back the next day and had to start over with another agent. It appeared no notes were written about my previous interaction. I explained everything again and the same thing happened. Repeat this three more times with three different agents. I still have not gotten my initial simple issue resolved. I escalated the issue to a manager, and she did the same thing the others did. Please please please keep track of what your customers call in for, and make sure they’re not starting from scratch every time. Tell them when you’ll contact them again, how long to expect to hold, how you will contact them. Otherwise they feel helpless and increasingly frustrated. I now have the worst feeling about Expedia and will never book with you again.
Absolutely miserable experience with Expedia. I reserved a room, received a confirmation but when I arrived at the hotel they said they didn't have any rooms available--AFTER MY CREDIT CARD HAD BEEN CHARGED. I then had to spend a considerable amount of time on the phone (the confirmation refers to businesses and websites that by all appearances do not exist). Not even Expedia's customer service agents could make heads or tails of the confirmation. The tiny print at the bottom (***) was the clue that Expedia charged my cc and was responsible for the botched confirmation. After having lost hours to the situation, Expedia pretty much summed up their response with: Too bad.
It's a horrible experience. Booked a B&B through Expedia and cancelled 1 week before arrival,it's before free cancellation time. Still got charged by B&B owner and Expedia is no help at all.
They changed my booking date, and charged me for it. I called them in minutes and they basically told me it was my problem. I told them I don't want a refund just a different booking, not there problem. Hopefully my cc company will fix this. I would never book with them again.
I booked and paid for a hotel to attend a wedding that evening. We arrived at the hotel only to find that it was still under construction and NOT OPEN. We had to find and pay for another hotel causing us to miss the wedding. I spent 2 hours on the phone with Expedia. I have yet to be given a refund. Expedia has two different reasons. 1. The hotel is open which is a LIE and 2. No one answers the phone at the property. OF COURSE NO ONE ANSWERS ITS NOT OPEN. Expedia when can I have my refund?
My experience was terrible with this company.
I purchased insurance for a trip that I booked, and it ended up costing me a lot more money.
When I tried to re-book my flights to the new trip. They find flights only that are far more expensive then what you could book directly from airline without insurance. They kept telling me that the flights were way more expensive, but as I could see them online, they were not, or they would say those don’t apply. I really have heard many, and read many similar comments and reviews. This is truly sad that these companies can continuously rip people off. I hope that one day there would be some concequences for this company. I will not use them ever again. Would not advise others to get the insurance that they offer. I have now learned that it is better to book hotels and flights directly, cause most hotels will allow cancelation within a reasonable time frame, and airlines will give credit with a much smaller fee than the insurance that these companies charge.
I have been a customer of Expedia for well over a decade and have found that in recent years they use bait and switch tactics constantly to make you pay more for hotels. As I look through hotel listings, they show one price, then when I go to book the room, BAM! the room is no longer available at that price. What are the odds that the price goes up right in that 2-3 minutes that it takes me to book it and that I keep having this happen to me over and over again? Maybe I should play the lottery with that kind of luck? It does not matter what day of the week it is, or what time of day or how many rooms are available. It never seems to fail that between when I view the listing and attempt to book the room, the price has gone up.
It NEVER goes down yet when I have complained they say "oh, our prices fluctuate". Yes, I understand that there will be some adjustments made to pricing based upon demand but this is clearly a way to fleece people once they have made up their minds and are trying to complete the purchase. The person has already made the decision to book that room and when the price goes up suddenly, they probably shrug their shoulders and pony up the extra $10 or $20. I can't tell you how many times this has happened to me over the last 2-3 years. Surely this is illegal?
BAIT & SWITCH!!!
Over $3K from bank acct put on hold for no reason
I attempted to make a change to my flight on the Expedia website. I kept getting error messages after several attempts even after turning off extensions and trying another browser. At no point did I receive any confirmation of change nor did my itinerary on Expedia change. Since I was unable to make the change online I called Expedia for help. While I was on hold with them I logged into my checking account. Expedia had placed "on hold" the amount I would have owed for the change in flight, twice, totaling more than $3,ooo. Bear in mind, they never actually changed anything. When I pointed this out to the person I was speaking with, and then later a supervisor, I was told there was nothing they could do and that I needed to call my bank. The bank told me they couldn't dispute the charge until it went from just being on hold to being an actual charge. The fact that the hold was due to an error on someone else's part did not matter. Until Expedia fixes the problem I do not have access to that money. I can get by with that, but how many other people would wind up with missed payments and overdrafts because they can't access their own money? Everything about this is completely unacceptable. I will never use Expedia again.
Purchased a plane ticket to my Daughter's graduation from the United States Navy basic training. Unfortunately she broke her foot prior to graduation, so we have to cancel the ticket. At the time of purchase Expedia advertised travel insurance with a 100% refund guarantee. No fine print was present. After calling and filing a claim with them, to our surprise, only medical emergencies are covered. Again, no fine print was present and I am out $400. We then called and talked with their representative who was too busy trying to blame the issue on us, instead of honoring their policies. This is text book bate & switch practices and false advertising. After reading recent reviews, it sounds like I am not the only one who got duped. The FTC needs to fine Expedia and should investigate them. They are my next stop in my mission to warn others of these crooks. Sign me up for the class action lawsuit as well! They also do not support the military nor military families. Will never do business with them again! A+ rating is a joke!
Insurance Cancellation Plan is a scam!
Sold me a roundtrip plan and then only covered 1-way.
I booked online and signed up for a cancellation plan for 2 adults and 2 roundtrip tickets (PHL to MIA and back) for $40. A month later, the airline company (***) simply changed the departing flight time, had no other flights at the time I needed to leave Philadelphia and since that arrival time in Miami was too late for me to board my cruise ship, I was forced to book a new flight. I booked the new departing flight (***) and Expedia would not cover that new flight under the same $40 insurance plan that they originally sold me. Instead, they told me that now I was only covered for the return flight for the same $40 or I could pay an additional $38 to be covered for the replacement departing flight for a total of $78. Bottom line? They sold me a $40 plan for 2 adults and 2 roundtrip tickets and when the airline messed up and forced the change in my itinerary, they demanded an additional $38 to cover the same 2 adults and 2 roundtrip tickets. Since I was not getting what I paid for, I requested a total refund and they denied it.
We rented a car only to be charged and extra $20 per day because we used a debit vs credit card. I provided Expedia with a screen shot of their website showing the rental car accepted Debit cards with no mention of the extra $20 charge. I will NEVER book anything using Expedia again! I will be sure to "Tell a Friend"
I will NEVER recommend Expedia to anyone!! I made "a reservation" for 2 rooms at *** in Montego Bay, Jamaica. The very same day, I found a much better deal in Riviera Maya, Mexico, so I logged into my account on Expedia and cancelled "the reservation". After returning from Mexico, I saw that I was charged $634 from the ***. I called them, and they said I had no-showed for a stay there so I was charged for one night. After explaning that I had cancelled "my reservation", they refused to refund the money. I, then, contacted Expedia. I was given no reason at all why they only cancelled one room when my reservation was for 2 rooms (I did not have two separate reservations). I, repeatedly, emaled them and only got a reply each time saying that *** would not issue a refund. I disputed the charge with ***, and they were also unsuccessful in getting my money refunded. Expedia are a bunch of scammers, and they owe me $634.00!!
Booked a trip with Expedia showed up at the airport and had no boarding tickets by the time the issue was resolved the boarding desk was closed Expedia blame the airline the airline blame Expedia We were offered 1 third of the cost to fix the problem unexpectable
Expedia is HORRIBLE!! I've used their services several times but unfortunately had a bad experience with them on February 17, 2019. I booked a hotel reservations with them back in January and had to cancel. I canceled in advance and was told I would not be charged. Well that was not the case. I've spoken to several representatives and every time it's a different story. A bunch of lies and inaccurate information is all I'm getting.
Refused to give refund after a fire occurred at the hotel that we booked.