Do not use Expedia. I accidentally called their phone number, when I was trying to find the direct phone number for a specific hotel. When I kept expressing confusion about the questions being asked of me, they kept reassuring me, but they never let on that I wasn't talking directly to the hotel. The rate was double what I am authorized for travel. They refused to tell me the rate over the phone and lied when they said they would honor the Government rate (I traveling for my job). It took me dozens of phone calls and I am still not sure if they are going to refund my money.
I’ve used Expedia for about 3 years now and yesterday I booked a hotel stay and this morning I found it on *** for about $200 cheaper. So I spent about an hour on the phone with Expedia and come to find out that they don’t match competitors pricing. They basically said they can cancel the trip and I can book it through *** but I wanted to go through Expedia because I’ve been collecting my points. ??????
I have been using Expedia for a long time and yesterday I found a hotel in *** Texas, it said $86 dollars I even had a screenshot because I sent it to my husband to make sure he liked the hotel. So I proceeded to click reserve, it was 2 queen beds for $86 when I completed booking it said $96 nightly rate, which is different than the $86 that I first saw. I called this morning and told me to send an email to their customer care. Well I did and all they said is that they do real-time reservations with current prices. Well that is bait and switch. I did not get an alert saying that the rate had changed. FALSE ADVERTISING!!! They post a rate and charge you something different in matter of minutes.
THEY ARE VERY COMPETITIVE WITH THEIR PRICE,
EASY TO BOOK,
HAVE WONDERFUL INVENTORY,
I THINK THEY CONTRIBUTE A LOT TO USA ECONOMY,
TECHNOLOGY, MODERNIZATION
Absolutely could care less about you. When booking my mothers ticket to visit her national country we accidentally ommitted one of the 10 letters in her first name. Her flight was through two different airlines and after speaking with several Expedia “customer service” representatives they told me that we could not correct her name because it was against their policy and told me she “basically wouldn’t be able to fly”. After speaking with the main airline my mother was flying they told me Expedia simply needed to email their sales office and the correction could be made. Expedia said they could not do that and again was just rude and could not care less. I called the main airline again and they were frustrated and had me email my moms passport information to them and made the changes. EXPEDIA has very lazy customer service representative and they do not care about their customers.
their aite is flawed on their hundles. without clearly informing user, the expedia site redirects cutomers to airports far from the destination they have inputted without informing. The result is an airport code far away, a car rental from from airport and a hotel at the destination at another airport. For bundle packs expedia should be mapping options. Their outsources customer seevice is abroad with little knowledge of USA geography. To make changes expedia requires the purchase of expensive insurance. I was waiting on Filipino customer seevice for 1 hour and 54 minutes with no resolution.
I purchased a ticket from Expedia. The original price of the ticket was $202. Not being able to do anything not even do a carry-on the plane. In order for me to get into the cabin department and be able to do a carry-on they requested $25 additional. So I paid the extra $25.00. I was not assigned a seat number so I was seated the last seat on the plane 26D. Anyone could have taken a carry-on this plane. So I contacted Expedia about this process and asked for a refund of my $25. I also had to pay $25 for my luggage. When I talked to Expedia about it they put it off on ***. There was nothing they could do. I explain that I purchased my ticket from them not ***s. It didn't matter that I purchased my ticket from them. They gave me ***s number. ***s do no do refunds. My family has had experience with them before about refunds. I can see if it was something that I did. This was Expedia who would not own up to the extra charge. I will never use Expedia again to book anything. They are not a reputable company. They will put it off on other companies than to own up to what they charges a person. I recommend don't use Expedia to book anything with them. You will not get a refund for something that you did not do.
On Expedia's website, when searching for a price for a flight, they list a price and when you hit select the new price was 3x of what was listed on the previous page. I called a representative and they had a canned response to my complaint so this has been going on for some time. I gave the representative the exact page and he said it would be fixed shortly. I checked back in a week and the same false pricing was still listed. I would think this would be considered false advertising.
I’ve been using Expedia for years, mostly without any problem. But when a problem does arise - forget it. Absolutely the worst customer service. You will be lied to by people apparently on several continents. I accrued points with Expedia due to my loyalty and these can be used toward credit on hotel purchase. To use points on a flight/hotel package you have to convert those points to a voucher. After choosing a package and proceeding to booking it was apparent that the voucher could not be applied. There was simply no option to apply the credit on their website. I called their support line and explained that I enjoyed searching various flight and hotel options including flexibility on my dates so that I find the best deals. I was informed that because I’m looking for cheaper packages the voucher isn’t valid! Customer “support” exists only to make telephone bookings, not resolve issues. This matter remains unresolved and Expedia’s response has gone from blatant falsehoods to deafening silence.
So congratulations Expedia. You won. I’ve given up on ever expecting to use my $150 coupon. But I will never use your site again. Goodbye Expedia. Hello *** - one of the few travel companies not owned by the Expedia conglomerate.
After being a loyal customer for years I was finally burned by Expedia. I made a reservation for a hotel with a free cancellation policy. After I made my reservation I read negative reviews on *** on the hotel and immediately canceled within the same hour booked. Three weeks later I received a call from the hotel asking if I was still planning on checking in. Of course I wasn’t, I CANCELED my reservation. Expedia denies my claim that I canceled and I was charged regardless. This is 100% unacceptable
I made a reservation one week ago for a hotel in South Africa. I made a contact to the hotel to confirma the reservation. For may surprise, the reservation is not confirmed. I tryed 7 days to solve by phone, mail, social media... and no solution!! I want to confirm the reservation!! It is a very important ocasion, and the hotel ir very important to us!!
I am an active duty military member deployed overseas. As a result of being deployed for one year I'm authorized a mid-tour, whereby I can take up to 30 days of leave to return home to the US to spend time with my family. I spend almost $1200.00 on a ticket and purchased the extra insurance just in case. As luck would have it the military decided to send me somewhere else during what would have been my leave period. I cancelled by ticket through Expedia and received an email with instructions that included filing a claim with the insurance company I purchased the original policy from. Today I received an email stating "We value you as a customer and appreciate your business; however, we must inform you that there is no coverage under the policy for the claim presented. According to the information provided, you filed a claim because your trip was cancelled due to military orders. Unfortunately, this reason does not fall within one of the named, covered perils on the policy." This is an awful, predatory company that I WILL NEVER use again or recommend to anyone else. If you're Expedia and you know this insurance company/policy doesn't serve the best interests of your customers and you still align your company with them says loads about what you are as a business. Be warned folks, read the fine print and go through the actual airline to get your tickets. A lesson that cost be $1200.00 with insurance.
Expedia is not an honest business. I have been using Expedia for a long time and their customer service has been going down hill for a while.
1) I was in the middle of researching hotels on Expedia and called customer service regarding their cancellation policy. The representative refused to give me any information unless I first gave him the hotel name and dates of my stay. I was only able to give him the hotel name and the specific month of travel, as I had not set any specific dates. I also explained to him I simply wanted to know the cancellation policy and was not ready to make a reservation yet, but he insisted he could not give me any information without a specific date. It’s not as if Expedia’s cancellation policy changes on a day-to-day basis! After reading other customer reviews, it seems like he was looking to trick me into booking a reservation first.
2) I had booked a hotel in NY through Expedia. Several days later, I received an e-mail FROM Expedia saying that they were “unable to honor my reservation” as the hotel had been overbooked, forcing me to quickly find another place to stay. Only after I got home from NY did I realize that Expedia had charged me for my original reservation anyways! I immediately contacted them but was told that they could not issue me a refund because my original hotel had marked me as a “no-show”, even after I forwarded them their own e-mail saying my reservation had been disregarded (apparently, Expedia doesn’t bother keeping track of their own records either).
Expedia will no longer be serving me or my family or friends! They are the worst customer service company I have ever had the displeasure to deal with ! I paid you for services you could not provide. When you book a *** vacation you must link *** tickets to a *** App that allows you to make all *** and dining reservations prior to your trip. Expedia can not provide the actual ticket numbers until arrival so no *** booked no dining reservations. Basically the VERY EXPENSIVE trip has now been seriously downgraded waiting in 4 hour lines for rides. I have spent 6 hours on the phone with Expedia and they cannot refund the tickets they claim and they cannot provide the service I paid for and expected to receive. You could not even get my name right when speaking to them. I spent hours talking to a supervisor who kept calling me ***, my NAME IS ***, it is on the screen in front of you!!!!!!! I was told an email would come with confirmation information but that not till after my trip was in progress, seriously????? YOu can't see a problem with that???? I calmly explained that having confirmation and use of the app after I had already left on vacation which was obviously useless and still they could not understand why I was so IRATE!!! Expedia offered no solution. I am now paying well over a thousand dollars for nothing. *** claims it is Expedia is the problem. I have got to tell you I'm not feeling magical!!!!! I will be filing a complaint with my credit card company and disputing all charges, filing a complaint with the Revdex.com and letting *** know that if they allow tickets to be sold by others they will need to compensate for their incompetence! I have spent tens of thousands of dollars with Expedia over the years you would think you would like to keep my business???
Being Expedia loyal customer for so long, today I am very disappointed about Expedia cheating the customers. When I booked this hotel for my *** stay, I clearly saw the 'free cancellation' policy as the I selected the room and checked out. But after reservation completed, I found that I am always subject to 1 night hotel penalty fee if I cancel the reservation. I called the customer service to explain to me why the policy says whether I cancel before 9/27 or after 9/27, I am always subject to penalty. The answer I got was that this is hotel policy, not ours.
Excuse me?!!! I don't care if it is hotel policy or not, Expedia should not cheat customers. Expedia should not show Free Cancellation to the customer. Free cancellation is NOT the same as getting charged for one night. I feel very disappointed about Expedia.
These people will steal your money. Rented a car, flight was delayed. When I landed the rental place was closed. Expedia, who charged my credit card, refused to return my money. They claim they are the middle man and can't help me, despite the fact that they are the ones who took my money. I lost money on a service I never received through no fault of my own. I will never ever use this company again. Thieves!!
Several months prior to a convention in Henderson Nv. I contacted Expedia by phone and explained that I needed a room with two beds as two older, large men would be staying for several days. Expedia confirmed the reservation at Palace Station. Upon arrival at the hotel, the reservation made by Expedia failed to require two beds and no such rooms were available. Over the next six (6) hours, I remained on the phone with Expedia, being sent from hotel to hotel in Henderson and Las Vegas, in an attempt to find one with an open room with two beds. Expedia continued to keep sending me to hotels with only one bed in a room. Finally, at nearly midnight, they found a room, on the far west side of Las Vegas (30) miles from the conference in Henderson, that cost me twice as much as the original reservation due to being made at the last second. Expedia was literally talking to the hotel while I was standing at the front desk of the hotel. My $300 dollar reservation ended up costing me nearly $800 and copius amounts of gas and travel time for the duration of the convention.
So I’ve never used Expedia before but I figured I’d try it... finally found a trip and called cs to book it. After soeaking with a rep that wasn’t so pleasant... I was put on a long hold to have my dc processed. Rep returned and said there was a error and to reach out to my bank. So I did. They said everything was fine.. funds available. Called Expedia back and couldn’t even be transferred back to who I spoke with. So new rep.. I explained everything that happen and he got my info AGAIN and put me on a hold to process card... and came back saying there was a error and that I should contact my bank to let them know they will be running my card...what?!.... I told him I just contact them and told them that.. and that I just told him that as well.. called my bank again!!! And rep there told me it came back a error cuz they tried running it 8 times!!!!!! With wrong address!!! So I asked for supervisor and he was no help... he told me that once I get my money back to call back to make reservations. I laughed and said I’m negative Over $10000 cuz they attempted 8 times without letting me know when it declined the first time... what if it was me and someone else was trying to use my card... why not let the customer know the first time it was rejected. Now I have no money and no vacation till I get refunded. When I have other bills going to be processed. And all they could offer is to call back when I get my money back to try again.. never again!!
Warning about Expedia. I made a trip plan about 2 weeks ago, I entered my wife's married name using presets from a past trip within the US.... since our next trip is over seas the ticket needs to match her passport, which has her maiden name. I requested a name change....8 hours of phone calls between British Airways, American Airlines and Expedia and they couldn't even make the simple change and just kept passing the buck..... not her first name just last name.... I was asked to send scans of her passport and marriage cert. confirming she's the same person, I sent both but my request was denied....the only option left was to make a new reservation, since we are traveling with a 5 year old she needs to be on the same flights, now less then a week before the flight its far more expensive. The first flight is no longer refundable so I'll now be paying for both..... If I had booked with the airlines directly none of this would be an issue. I'd say Expedia is convenient for hotels but I will never use there services again and I can only say horrible thing about their customer service and their inability to accomplish even this simple task.. Also since there customer service is overseas(probably India) they drop calls and do not call back forcing you to start over and over and over....... This wasn't my first issue with expedia, there have been a few in the past, just nothing as stupid as this. What a horrible company if this is how they treat their customers, with ineffective employees. Im sure they are nice individuals, its the company they work for has terrible policies.....
By far the worst customer service I have ever received. My husband and I were traveling to TN thru the night with our kids and decided to grab a room to get some rest in Indiana. This was the only hotel we found available with only 4 hours in advance and booked thru Expedia. We received a confirmation and everything. The name was Cobblestone Hotel & Suites in Salem, IN. I booked it and we traveled 20 miles off the highway to get to this hotel. We were exhausted and ready to check-in and sleep. We walk thru the door and the lady behind the counter sees us and she simply goes "Oh expedia overbooked you guys." And we go. "okay so you knew about this?" and she says "Yea, sorry. The next hotel is by the highway." (exactly where we just came from) So we left super irritated and drove back to where we came from. We came to find out that no hotel was available within 100 miles due to sold out rooms for some music concert. We drove 40 miles out of our way for this hotel for them to tell us the hotel has been overbooked and pretty much telling us we are out of luck. The fact that she KNEW it got overbooked and neglected to call us and tell us that right away, is simply unacceptable. So I called Expedia right away for a refund. I was on the phone for 45 minutes as they kept putting me on hold to call the hotel because they didn't believe me that the room was overbooked. And I spoke with 3 different people before I found out there was no hotel available within 100 miles due to a music concert nearby. I called Expedia back and spent another 30 minutes explaining the situation and how I needed a room right away as we were exhausted and I had my kids in the backseat crying. The lady promised she'd find us the nearest hotel and would book it and call us back. We decided to park in a parking lot and wait for her call so we knew where to go. 30 minutes go by and no phone call. I called again and was on hold for 15 minutes before I gave up. We decided we'll try to keep driving until we can hopefully find something open. This was at 3 am. We get to Louisville Kentucky and try 5 hotels before we find one that had only one room left. We didn't care what it was, we just booked it. Still never received a phone call from Expedia. The next morning, at noon, Expedia calls us and says they wanted to follow-up on our hotel search....I couldn't believe what I was hearing. I explained the entire situation and asked her how she could possibly call be 8 hours later...asking me if we found a hotel and place to stay after THEY promised to call us back and find us a room. She promised they'd over a $100 voucher to make up for the gas we lost driving 40 miles out of our way, but I haven't seen this voucher anywhere. What would have happened if we DIDN'T find a hotel that night?? I've experienced bad customer service before, but something like this, where we are exhausted driving thru the night and it is 5 am, with our kids in the car screaming and crying, and no place to stay, was beyond disappointment. I've done business with expedia for years, but will NEVER go thru expedia again.
Do not use Expedia. I accidentally called their phone number, when I was trying to find the direct phone number for a specific hotel. When I kept expressing confusion about the questions being asked of me, they kept reassuring me, but they never let on that I wasn't talking directly to the hotel. The rate was double what I am authorized for travel. They refused to tell me the rate over the phone and lied when they said they would honor the Government rate (I traveling for my job). It took me dozens of phone calls and I am still not sure if they are going to refund my money.
I’ve used Expedia for about 3 years now and yesterday I booked a hotel stay and this morning I found it on *** for about $200 cheaper. So I spent about an hour on the phone with Expedia and come to find out that they don’t match competitors pricing. They basically said they can cancel the trip and I can book it through *** but I wanted to go through Expedia because I’ve been collecting my points. ??????
I have been using Expedia for a long time and yesterday I found a hotel in *** Texas, it said $86 dollars I even had a screenshot because I sent it to my husband to make sure he liked the hotel. So I proceeded to click reserve, it was 2 queen beds for $86 when I completed booking it said $96 nightly rate, which is different than the $86 that I first saw. I called this morning and told me to send an email to their customer care. Well I did and all they said is that they do real-time reservations with current prices. Well that is bait and switch. I did not get an alert saying that the rate had changed. FALSE ADVERTISING!!! They post a rate and charge you something different in matter of minutes.
THEY ARE VERY COMPETITIVE WITH THEIR PRICE,
EASY TO BOOK,
HAVE WONDERFUL INVENTORY,
I THINK THEY CONTRIBUTE A LOT TO USA ECONOMY,
TECHNOLOGY, MODERNIZATION
Absolutely could care less about you. When booking my mothers ticket to visit her national country we accidentally ommitted one of the 10 letters in her first name. Her flight was through two different airlines and after speaking with several Expedia “customer service” representatives they told me that we could not correct her name because it was against their policy and told me she “basically wouldn’t be able to fly”. After speaking with the main airline my mother was flying they told me Expedia simply needed to email their sales office and the correction could be made. Expedia said they could not do that and again was just rude and could not care less. I called the main airline again and they were frustrated and had me email my moms passport information to them and made the changes. EXPEDIA has very lazy customer service representative and they do not care about their customers.
their aite is flawed on their hundles. without clearly informing user, the expedia site redirects cutomers to airports far from the destination they have inputted without informing. The result is an airport code far away, a car rental from from airport and a hotel at the destination at another airport. For bundle packs expedia should be mapping options. Their outsources customer seevice is abroad with little knowledge of USA geography. To make changes expedia requires the purchase of expensive insurance. I was waiting on Filipino customer seevice for 1 hour and 54 minutes with no resolution.
I purchased a ticket from Expedia. The original price of the ticket was $202. Not being able to do anything not even do a carry-on the plane. In order for me to get into the cabin department and be able to do a carry-on they requested $25 additional. So I paid the extra $25.00. I was not assigned a seat number so I was seated the last seat on the plane 26D. Anyone could have taken a carry-on this plane. So I contacted Expedia about this process and asked for a refund of my $25. I also had to pay $25 for my luggage. When I talked to Expedia about it they put it off on ***. There was nothing they could do. I explain that I purchased my ticket from them not ***s. It didn't matter that I purchased my ticket from them. They gave me ***s number. ***s do no do refunds. My family has had experience with them before about refunds. I can see if it was something that I did. This was Expedia who would not own up to the extra charge. I will never use Expedia again to book anything. They are not a reputable company. They will put it off on other companies than to own up to what they charges a person. I recommend don't use Expedia to book anything with them. You will not get a refund for something that you did not do.
On Expedia's website, when searching for a price for a flight, they list a price and when you hit select the new price was 3x of what was listed on the previous page. I called a representative and they had a canned response to my complaint so this has been going on for some time. I gave the representative the exact page and he said it would be fixed shortly. I checked back in a week and the same false pricing was still listed. I would think this would be considered false advertising.
I’ve been using Expedia for years, mostly without any problem. But when a problem does arise - forget it. Absolutely the worst customer service. You will be lied to by people apparently on several continents. I accrued points with Expedia due to my loyalty and these can be used toward credit on hotel purchase. To use points on a flight/hotel package you have to convert those points to a voucher. After choosing a package and proceeding to booking it was apparent that the voucher could not be applied. There was simply no option to apply the credit on their website. I called their support line and explained that I enjoyed searching various flight and hotel options including flexibility on my dates so that I find the best deals. I was informed that because I’m looking for cheaper packages the voucher isn’t valid! Customer “support” exists only to make telephone bookings, not resolve issues. This matter remains unresolved and Expedia’s response has gone from blatant falsehoods to deafening silence.
So congratulations Expedia. You won. I’ve given up on ever expecting to use my $150 coupon. But I will never use your site again. Goodbye Expedia. Hello *** - one of the few travel companies not owned by the Expedia conglomerate.
After being a loyal customer for years I was finally burned by Expedia. I made a reservation for a hotel with a free cancellation policy. After I made my reservation I read negative reviews on *** on the hotel and immediately canceled within the same hour booked. Three weeks later I received a call from the hotel asking if I was still planning on checking in. Of course I wasn’t, I CANCELED my reservation. Expedia denies my claim that I canceled and I was charged regardless. This is 100% unacceptable
I made a reservation one week ago for a hotel in South Africa. I made a contact to the hotel to confirma the reservation. For may surprise, the reservation is not confirmed. I tryed 7 days to solve by phone, mail, social media... and no solution!! I want to confirm the reservation!! It is a very important ocasion, and the hotel ir very important to us!!
I am an active duty military member deployed overseas. As a result of being deployed for one year I'm authorized a mid-tour, whereby I can take up to 30 days of leave to return home to the US to spend time with my family. I spend almost $1200.00 on a ticket and purchased the extra insurance just in case. As luck would have it the military decided to send me somewhere else during what would have been my leave period. I cancelled by ticket through Expedia and received an email with instructions that included filing a claim with the insurance company I purchased the original policy from. Today I received an email stating "We value you as a customer and appreciate your business; however, we must inform you that there is no coverage under the policy for the claim presented. According to the information provided, you filed a claim because your trip was cancelled due to military orders. Unfortunately, this reason does not fall within one of the named, covered perils on the policy." This is an awful, predatory company that I WILL NEVER use again or recommend to anyone else. If you're Expedia and you know this insurance company/policy doesn't serve the best interests of your customers and you still align your company with them says loads about what you are as a business. Be warned folks, read the fine print and go through the actual airline to get your tickets. A lesson that cost be $1200.00 with insurance.
Expedia is not an honest business. I have been using Expedia for a long time and their customer service has been going down hill for a while.
1) I was in the middle of researching hotels on Expedia and called customer service regarding their cancellation policy. The representative refused to give me any information unless I first gave him the hotel name and dates of my stay. I was only able to give him the hotel name and the specific month of travel, as I had not set any specific dates. I also explained to him I simply wanted to know the cancellation policy and was not ready to make a reservation yet, but he insisted he could not give me any information without a specific date. It’s not as if Expedia’s cancellation policy changes on a day-to-day basis! After reading other customer reviews, it seems like he was looking to trick me into booking a reservation first.
2) I had booked a hotel in NY through Expedia. Several days later, I received an e-mail FROM Expedia saying that they were “unable to honor my reservation” as the hotel had been overbooked, forcing me to quickly find another place to stay. Only after I got home from NY did I realize that Expedia had charged me for my original reservation anyways! I immediately contacted them but was told that they could not issue me a refund because my original hotel had marked me as a “no-show”, even after I forwarded them their own e-mail saying my reservation had been disregarded (apparently, Expedia doesn’t bother keeping track of their own records either).
Expedia will no longer be serving me or my family or friends! They are the worst customer service company I have ever had the displeasure to deal with ! I paid you for services you could not provide. When you book a *** vacation you must link *** tickets to a *** App that allows you to make all *** and dining reservations prior to your trip. Expedia can not provide the actual ticket numbers until arrival so no *** booked no dining reservations. Basically the VERY EXPENSIVE trip has now been seriously downgraded waiting in 4 hour lines for rides. I have spent 6 hours on the phone with Expedia and they cannot refund the tickets they claim and they cannot provide the service I paid for and expected to receive. You could not even get my name right when speaking to them. I spent hours talking to a supervisor who kept calling me ***, my NAME IS ***, it is on the screen in front of you!!!!!!! I was told an email would come with confirmation information but that not till after my trip was in progress, seriously????? YOu can't see a problem with that???? I calmly explained that having confirmation and use of the app after I had already left on vacation which was obviously useless and still they could not understand why I was so IRATE!!! Expedia offered no solution. I am now paying well over a thousand dollars for nothing. *** claims it is Expedia is the problem. I have got to tell you I'm not feeling magical!!!!! I will be filing a complaint with my credit card company and disputing all charges, filing a complaint with the Revdex.com and letting *** know that if they allow tickets to be sold by others they will need to compensate for their incompetence! I have spent tens of thousands of dollars with Expedia over the years you would think you would like to keep my business???
Being Expedia loyal customer for so long, today I am very disappointed about Expedia cheating the customers. When I booked this hotel for my *** stay, I clearly saw the 'free cancellation' policy as the I selected the room and checked out. But after reservation completed, I found that I am always subject to 1 night hotel penalty fee if I cancel the reservation. I called the customer service to explain to me why the policy says whether I cancel before 9/27 or after 9/27, I am always subject to penalty. The answer I got was that this is hotel policy, not ours.
Excuse me?!!! I don't care if it is hotel policy or not, Expedia should not cheat customers. Expedia should not show Free Cancellation to the customer. Free cancellation is NOT the same as getting charged for one night. I feel very disappointed about Expedia.
These people will steal your money. Rented a car, flight was delayed. When I landed the rental place was closed. Expedia, who charged my credit card, refused to return my money. They claim they are the middle man and can't help me, despite the fact that they are the ones who took my money. I lost money on a service I never received through no fault of my own. I will never ever use this company again. Thieves!!
Several months prior to a convention in Henderson Nv. I contacted Expedia by phone and explained that I needed a room with two beds as two older, large men would be staying for several days. Expedia confirmed the reservation at Palace Station. Upon arrival at the hotel, the reservation made by Expedia failed to require two beds and no such rooms were available. Over the next six (6) hours, I remained on the phone with Expedia, being sent from hotel to hotel in Henderson and Las Vegas, in an attempt to find one with an open room with two beds. Expedia continued to keep sending me to hotels with only one bed in a room. Finally, at nearly midnight, they found a room, on the far west side of Las Vegas (30) miles from the conference in Henderson, that cost me twice as much as the original reservation due to being made at the last second. Expedia was literally talking to the hotel while I was standing at the front desk of the hotel. My $300 dollar reservation ended up costing me nearly $800 and copius amounts of gas and travel time for the duration of the convention.
So I’ve never used Expedia before but I figured I’d try it... finally found a trip and called cs to book it. After soeaking with a rep that wasn’t so pleasant... I was put on a long hold to have my dc processed. Rep returned and said there was a error and to reach out to my bank. So I did. They said everything was fine.. funds available. Called Expedia back and couldn’t even be transferred back to who I spoke with. So new rep.. I explained everything that happen and he got my info AGAIN and put me on a hold to process card... and came back saying there was a error and that I should contact my bank to let them know they will be running my card...what?!.... I told him I just contact them and told them that.. and that I just told him that as well.. called my bank again!!! And rep there told me it came back a error cuz they tried running it 8 times!!!!!! With wrong address!!! So I asked for supervisor and he was no help... he told me that once I get my money back to call back to make reservations. I laughed and said I’m negative Over $10000 cuz they attempted 8 times without letting me know when it declined the first time... what if it was me and someone else was trying to use my card... why not let the customer know the first time it was rejected. Now I have no money and no vacation till I get refunded. When I have other bills going to be processed. And all they could offer is to call back when I get my money back to try again.. never again!!
Warning about Expedia. I made a trip plan about 2 weeks ago, I entered my wife's married name using presets from a past trip within the US.... since our next trip is over seas the ticket needs to match her passport, which has her maiden name. I requested a name change....8 hours of phone calls between British Airways, American Airlines and Expedia and they couldn't even make the simple change and just kept passing the buck..... not her first name just last name.... I was asked to send scans of her passport and marriage cert. confirming she's the same person, I sent both but my request was denied....the only option left was to make a new reservation, since we are traveling with a 5 year old she needs to be on the same flights, now less then a week before the flight its far more expensive. The first flight is no longer refundable so I'll now be paying for both..... If I had booked with the airlines directly none of this would be an issue. I'd say Expedia is convenient for hotels but I will never use there services again and I can only say horrible thing about their customer service and their inability to accomplish even this simple task.. Also since there customer service is overseas(probably India) they drop calls and do not call back forcing you to start over and over and over....... This wasn't my first issue with expedia, there have been a few in the past, just nothing as stupid as this. What a horrible company if this is how they treat their customers, with ineffective employees. Im sure they are nice individuals, its the company they work for has terrible policies.....
By far the worst customer service I have ever received. My husband and I were traveling to TN thru the night with our kids and decided to grab a room to get some rest in Indiana. This was the only hotel we found available with only 4 hours in advance and booked thru Expedia. We received a confirmation and everything. The name was Cobblestone Hotel & Suites in Salem, IN. I booked it and we traveled 20 miles off the highway to get to this hotel. We were exhausted and ready to check-in and sleep. We walk thru the door and the lady behind the counter sees us and she simply goes "Oh expedia overbooked you guys." And we go. "okay so you knew about this?" and she says "Yea, sorry. The next hotel is by the highway." (exactly where we just came from) So we left super irritated and drove back to where we came from. We came to find out that no hotel was available within 100 miles due to sold out rooms for some music concert. We drove 40 miles out of our way for this hotel for them to tell us the hotel has been overbooked and pretty much telling us we are out of luck. The fact that she KNEW it got overbooked and neglected to call us and tell us that right away, is simply unacceptable. So I called Expedia right away for a refund. I was on the phone for 45 minutes as they kept putting me on hold to call the hotel because they didn't believe me that the room was overbooked. And I spoke with 3 different people before I found out there was no hotel available within 100 miles due to a music concert nearby. I called Expedia back and spent another 30 minutes explaining the situation and how I needed a room right away as we were exhausted and I had my kids in the backseat crying. The lady promised she'd find us the nearest hotel and would book it and call us back. We decided to park in a parking lot and wait for her call so we knew where to go. 30 minutes go by and no phone call. I called again and was on hold for 15 minutes before I gave up. We decided we'll try to keep driving until we can hopefully find something open. This was at 3 am. We get to Louisville Kentucky and try 5 hotels before we find one that had only one room left. We didn't care what it was, we just booked it. Still never received a phone call from Expedia. The next morning, at noon, Expedia calls us and says they wanted to follow-up on our hotel search....I couldn't believe what I was hearing. I explained the entire situation and asked her how she could possibly call be 8 hours later...asking me if we found a hotel and place to stay after THEY promised to call us back and find us a room. She promised they'd over a $100 voucher to make up for the gas we lost driving 40 miles out of our way, but I haven't seen this voucher anywhere. What would have happened if we DIDN'T find a hotel that night?? I've experienced bad customer service before, but something like this, where we are exhausted driving thru the night and it is 5 am, with our kids in the car screaming and crying, and no place to stay, was beyond disappointment. I've done business with expedia for years, but will NEVER go thru expedia again.