Expedia sells "travel protection" "vacation waiver" policy. I knew I might need to cancel an airline reservation and so I purchased this policy for $56 on a trip that cost $825.00. The information indicated that I could get one change or cancellation for any reason prior to the travel date. What they don't say is that if the trip is not refundable by the airline - it isn't refundable by Expedia either. Instead, I was offered an airline credit to be used in the future - and then you only get paid by the travel policy IF you book again on Expedia, BUT the airline credit is reduced by an exorbitant re-booking fee of $400 in my case and Expedia will only pay about half of that amount in consideration of your payment for travel protection.
To make matters worse, the website wouldn't allow me to cancel so I had to remain on the phone for 40 minutes with a lady from India or the Phillipines who didn't understand my questions or couldn't hear me well. She had no concern for me as the customer whatsoever.
I will never use Expedia again.
I would give this a 0 if possible.
I was looking to travel on my vacation and expedia had it advertisement for many locations. One of the location with great deal was Paris, France. I booked my flight and then only to learn that there are riots and other activities occurring in France and tourist sites in Paris are closed.
When I called back Expedia, they disregarded security of any human traveling to Paris and continued to act as the deals were final and wouldn't refund money back. Initially, I called and I was told to wait and see what happens but as time went by and I got closer to the traveling date my patience ran out and I kept calling them and no one at expedia end cared. They wouldn't refund my money nor did they care for my safety.
They said they can cancel the trip but wouldn't refund the money. I have the call recorded with them where they said please wait and if things don't go right then we can cancel the trip and refund the money with $600 penalty for airfare. But now they are not doing that. I think it is extremely poor experience and since the people working are overseas I would suggest to directly work with airlines and hotel as oppose to this travel agency.
VERY PATHETIC POLICIES AND RULES AND EXTREMELY DISGUSTED WITH THEIR ATTITUDE TOWARD HUMAN SAFETY.
This is not the only time I been getting screw from their Expedia but this time booked a ticket from DFW to EWR normal ticket around 300 dollar with car rent but this time the only ticket I found and it’s with the specific time that I want for departure and arrive close to 800 dollar so go the the ERW and instead to be 10 pm o’clock where I need to be I got to the location around 11:30 pm and lost my client cause of them let it go and when I am about to leave no update no nothing from Expedia to let me know that they have delay flight over 4 hours so I got to the airport 11:30 and instead leaving 12 o’clock I wil Leave around 5 o’clock and I should be home around 4 o’clock but not I will be allso late for anther time, taked to customer service didn’t do nothing asked about manger and let me talk to supervisor and her naw was joliana no experience and she can’t handle any case and make Cutomer happy instead. That will not be the only view I will going to have cause they really making me mad and do what ever they want so I will let all family friend company they I work with about it and just on most the media and in my markting sit that I have
I booked hotel rooms last night and realized now they charged me price totally more than what they discounted price! I saved the screen shots! after three phone calls and many emails they tried to totally ignore what mistake they made and refuse to cancel my reservation and trying so hard to take my money!
Expedia allowed me to book the last room of the *** motel in Baymeadows, Jacksonville, FL. I booked the room for my father who had driven 5 hours for his immigration appointment. The rep at the hotel told my father she didn't know why Expedia let me book it because they had no rooms. She was also quite rude to my father (I was on the phone with him during the whole experience). We ended up having to spend $70 on a room up the road because we were afraid to book another hotel online and have the same thing happen. I called Expedia immediately for my refund. The rep said she would have to call the motel to get an approval for the refund. She called two different numbers for the motel and received no response so she told me she was referring it to the offline team and they would email me. I received an email a hour or two later saying I would receive a response within 24 hours. 48 hours later, I had not received an email so I email asking about what is happening and why I haven't received an email. 24 hours after that, I get an email from Mark saying the motel denied my refund due to their policy and 'thank you for choosing Expedia'. At this point, I'm livid so I call customer support and reach Alan. Alan tells me that 'sometimes when the offline team calls the motel and they tell them their isn't a manager to approve the refund, the offline team will tell you the refund is denied'. That is the laziest thing I have ever heard. Because Mark didn't want to call again, he denied my refund? So then Alan calls and talks to a rep at the motel and gets me the refund. Why did I have to go through all of this? Expedia shouldn't have allowed me to book a room that isn't available and when they did, they should've accepted their mistake and given me my refund. I shouldn't be stressing over this 4 days later.
If there is less than 1 star that is what I would give! Expedia took our money to secure a hotel room in Miami ( we booked a month ahead) 2 hours before we arrived in Miami we received a text from Expedia that our reservation was cancel with no explanation - so clearly they are taking money from unsuspecting travelers not booking hotel rooms and hoping they can get a better deal at a later time so they can keep the money they save by booking last minute- I will continue to write reviews and report this company for its underhanded and deceptive practices!
Expedia sent me the wrong itinerary. It stated that the check-in time for an international flight was 10:45 when that was the actual departure time. Obviously we missed the flight. The airlines refused to bump us to another flight because we booked it through Expedia. The travel insurance, which was purchased through Expedia, classified the missed flight as a cancellation so they wouldn't have to pay anything out. After four phone calls finally reached the Corporate office. They basically said it was my problem and had "no intention of refunding" any money. We spent over $4,000 to get to and from Vienna.
I called and spoke with an Expedia rep in order to cancel my flight for a trip, the flight was reserved for four ppl, but I specifically asked the rep to cancel the flight for one person (myself) due to a medical emergency. The rep cancelled the flight for the wrong individual, and furthermore, blamed me for the cancellation. So after a long stressful doctors visit, and having to cancel my vacation, I’ve found myself on hold with Expedia for over 30 minutes, in yet another stressful situation because they’ve cancelled the wrong reservation, and the flight is less than 10 hours away!! About 40 minutes into the call I decided that I’d start this letter because pissed is an understatement for how I feel right now, and I’d absolutely hate for someone else to experience this!
I think this company follows very predatory practices in selling tickets which have such bad scheduling that just being on those flights can be a serious health risk for seniors and other people with chronic illnesses. I purchased a ticket from Expedia from MSP to Kona and back. This booking required 6 1/2 hours overnight in an airport on the way. They said I could not change my booking even though I have problems with diverticulitis and inflammation that would have flared up and caused me serious health problems. The 6 1/2 overnight would have occurred in the Oakland, California airport and given the fact that I have chronic pain that prevents me from easily falling asleep, it would have been pointless to schedule a hotel room as I would not have gotten enough sleep. Since they would allow me to change the schedule, I booked an additional flight so I would get to Oakland earlier and have an adequate nights sleep before proceeding. I did pay for flight insurance because of my health problems but this will only pay if I have problems going into the flight. There was zero help with my issues from Expedia Customer Service. Please note that I do not blame the customer service people since they are enforcing the extreme inflexibility of the company. When I called to verify that I would be able to pick up my Kona flight and the return flight, customer service said to just let my schedule stay in place and not cancel the first two legs of the flight. I verified by calling *** Airlines for information on flight cancellations and they said that when I did not show up for the first two legs, that entire flight and the return would be cancelled. So, I am out the money of the additional flight and cancellation fees for reservations in addition to being out the entire amount of the original booking. This is in the neighborhood of around 900.00 dollars. My advice to you is to book through *** or some ethical travel booking company. My opinion is that is some really ethical company started a booking agency that actually served the public interest instead of their own quarterly bottom line, they would completely take over this industry within a year or two. There is also a lot to be said for booking directly with the airlines as they are somewhat more flexible and understanding. My guess is they will rebook this flight. I am sure this whole process is a cash cow for them. If you are a vulnerable senior or disabled person, it is my opinion that you would be well served to avoid this company and it's complete list of affiliates(see ***) like the plague.
Beware! Expedia misrepresent cancellation policy multiple times! The policy you see before booking is different from after booking confirmation! I just booked an activity Wed morning for a Sun event as it stated cancelnation can be made up to '4 days' of the event. thinking I can cancelling anytime on the same. I called the same day in the evening and they told me it's too late to cancel without panelty because the cancellation policy is 96 hrs before the event.
Similar situation happened before, when I booked, it said it'bcanellable but after I booked, it is not. When I called and tried to cancell. They said they only see it's nonfrefundable. This is misrepresentation!
Took customer service over an hour and 10 minutes to add a letter to my name on my reservation. Got the confirmation right after I asked to speak to a supervisor. Then got asked for my number to receive a call from this supervisor and guess what? Never got a call from them. This place is terrible. Will never use them again. They’re a huge waste of time
I booked a room through expedia and they cancelled it on me during my travel (without my permission) and kept the room fee since it was non-refundable. This is not a good company.
Cancelled hotel by phone because of Hurricane - no issue. A week later, cked *** and charges still there. Msg hotel on credit; advised me within 24 hrs that Expedia has to issue the credit.
Then the fun began - Expedia had no knowledge of the cancellation; they had to call hotel while I was on hold to verify that the reservation was indeed cancelled (whoa for automation) and then called me back while I had to wait for the credit. Then said that it will take 7 - 10 days for the credit to process and the confirming message said 7-15 days. It took three messages and three separate telephone calls and all the 'verify crap' - two-three hours of wasted time.
In addition, the Expedia rep could not speak english. Never again
I've been looking for reasonably priced flights to Turks and Caicos for a while now. I came across some today that I thought was a great price. With several attempts made to purchase the flights an error code kept coming up. Around the third attempt it no longer had an error code it simply said that the price of the tickets had changed from $1860.12 to $3552.12! I called customer service to see if they would honor the lower price, as it was still showing the lower price on their site. After not getting anywhere with that agent I got back on the website and searched again. The flights were still listed at the lower price. So, I called Expedia back and a different agent looked the flight information up and seen that it was also showing the lower rate. After finally making some progress with this agent, he transferred me to a third agent that told me to call back in 2-3 hours after he looked up the flights. I explained to him that the flights at the lower rate would no longer be available if I waited 2-3 hours. He looked the flights up a second time and seen that the rate had changed in their system to the higher rate! He explained to me that there was nothing he could do now because the price had changed to the higher rate. They never had any intentions in horning their price. This has been a very frustrating and unfortunate experience!
Booked a ticket to Mexico and 7 days later the trip shows up $300 less. A *** operated flight (ours was ***....code share...same flight, same time). They use to have a price match, but dropped that so they could charge people for it. Just so tired of airline/travel price gouging. They would not refund the $300. I have worked for the airlines and know what they can/can't will/won't do. Will not use them again ever....I have used them for years!!
I was scammed by Expedia when renting a car....they pushed their insurance when the end provider did not even accept their third party insurance. When I learned I would need to pay for insurance a second time, I went back to expedia to cancel the insurance I no longer needed. Since I called after tr he official pickup time of the vehicle they said I could no longer receive a refund. Obviously this is all information I gleaned st the actual pickup process...so I was stuck. Not only did this happen, but I was given the run around to call the end provider of the insurance when expedia is the only one who can give my refund. Absolutely terrible customer service, which is really too bad since my company is starting to have me travel for work and I was thinking about using them for all my organized travel...but this experience has clearly taught me that Expedia doesn't deserve a single cent more of my money. Whoever reads these reviews...if there is one....watch out. Because a company that doesn't take care of their customers are inevitably inevitably failing companies. Just read a business or management book.
A few months ago we made the mistake of booking a hotel room through the *** travel website managed by Expedia. Since then we have been receiving marketing SPAM from @expedia-aarp.com and our repeated use of the unsubscribe link in these SPAM messages has had no effect. We would advise everyone not to use the *** travel site to book reservations.
I made 2 bookings using Expedia for the pas 1.5 years and each time they would make an error. Once they issued the tickets twice and billed me for that. I had to spend over 1 hours on the phone trying to explain the situation. 2nd time I log in into my Expedia account and I see a booking that has my name and my husbands name, I see E-tickets issued to our names to a travel itinerary we never booked. I call Expedia, after multiple call transfers, I finally ended up talking to one of the managers. After spending about 50 min on the phone, he was able to figure out that that Itinerary number used to belong to our travel in 2017, but now the same number is used to issue tickets to someone else. Why I saw my husbands name and my own name there - no clear answer except "no worries, you are not responsible for that". After multiple negotiations the customer service sent me a letter confirming that that it was an error and we are not responsible for those tickets. I still see it in my account though. This will be the last time I ever use Expedia.
Expedia sells "travel protection" "vacation waiver" policy. I knew I might need to cancel an airline reservation and so I purchased this policy for $56 on a trip that cost $825.00. The information indicated that I could get one change or cancellation for any reason prior to the travel date. What they don't say is that if the trip is not refundable by the airline - it isn't refundable by Expedia either. Instead, I was offered an airline credit to be used in the future - and then you only get paid by the travel policy IF you book again on Expedia, BUT the airline credit is reduced by an exorbitant re-booking fee of $400 in my case and Expedia will only pay about half of that amount in consideration of your payment for travel protection.
To make matters worse, the website wouldn't allow me to cancel so I had to remain on the phone for 40 minutes with a lady from India or the Phillipines who didn't understand my questions or couldn't hear me well. She had no concern for me as the customer whatsoever.
I will never use Expedia again.
I would give this a 0 if possible.
I was looking to travel on my vacation and expedia had it advertisement for many locations. One of the location with great deal was Paris, France. I booked my flight and then only to learn that there are riots and other activities occurring in France and tourist sites in Paris are closed.
When I called back Expedia, they disregarded security of any human traveling to Paris and continued to act as the deals were final and wouldn't refund money back. Initially, I called and I was told to wait and see what happens but as time went by and I got closer to the traveling date my patience ran out and I kept calling them and no one at expedia end cared. They wouldn't refund my money nor did they care for my safety.
They said they can cancel the trip but wouldn't refund the money. I have the call recorded with them where they said please wait and if things don't go right then we can cancel the trip and refund the money with $600 penalty for airfare. But now they are not doing that. I think it is extremely poor experience and since the people working are overseas I would suggest to directly work with airlines and hotel as oppose to this travel agency.
VERY PATHETIC POLICIES AND RULES AND EXTREMELY DISGUSTED WITH THEIR ATTITUDE TOWARD HUMAN SAFETY.
This is not the only time I been getting screw from their Expedia but this time booked a ticket from DFW to EWR normal ticket around 300 dollar with car rent but this time the only ticket I found and it’s with the specific time that I want for departure and arrive close to 800 dollar so go the the ERW and instead to be 10 pm o’clock where I need to be I got to the location around 11:30 pm and lost my client cause of them let it go and when I am about to leave no update no nothing from Expedia to let me know that they have delay flight over 4 hours so I got to the airport 11:30 and instead leaving 12 o’clock I wil Leave around 5 o’clock and I should be home around 4 o’clock but not I will be allso late for anther time, taked to customer service didn’t do nothing asked about manger and let me talk to supervisor and her naw was joliana no experience and she can’t handle any case and make Cutomer happy instead. That will not be the only view I will going to have cause they really making me mad and do what ever they want so I will let all family friend company they I work with about it and just on most the media and in my markting sit that I have
I booked hotel rooms last night and realized now they charged me price totally more than what they discounted price! I saved the screen shots! after three phone calls and many emails they tried to totally ignore what mistake they made and refuse to cancel my reservation and trying so hard to take my money!
Expedia allowed me to book the last room of the *** motel in Baymeadows, Jacksonville, FL. I booked the room for my father who had driven 5 hours for his immigration appointment. The rep at the hotel told my father she didn't know why Expedia let me book it because they had no rooms. She was also quite rude to my father (I was on the phone with him during the whole experience). We ended up having to spend $70 on a room up the road because we were afraid to book another hotel online and have the same thing happen. I called Expedia immediately for my refund. The rep said she would have to call the motel to get an approval for the refund. She called two different numbers for the motel and received no response so she told me she was referring it to the offline team and they would email me. I received an email a hour or two later saying I would receive a response within 24 hours. 48 hours later, I had not received an email so I email asking about what is happening and why I haven't received an email. 24 hours after that, I get an email from Mark saying the motel denied my refund due to their policy and 'thank you for choosing Expedia'. At this point, I'm livid so I call customer support and reach Alan. Alan tells me that 'sometimes when the offline team calls the motel and they tell them their isn't a manager to approve the refund, the offline team will tell you the refund is denied'. That is the laziest thing I have ever heard. Because Mark didn't want to call again, he denied my refund? So then Alan calls and talks to a rep at the motel and gets me the refund. Why did I have to go through all of this? Expedia shouldn't have allowed me to book a room that isn't available and when they did, they should've accepted their mistake and given me my refund. I shouldn't be stressing over this 4 days later.
If there is less than 1 star that is what I would give! Expedia took our money to secure a hotel room in Miami ( we booked a month ahead) 2 hours before we arrived in Miami we received a text from Expedia that our reservation was cancel with no explanation - so clearly they are taking money from unsuspecting travelers not booking hotel rooms and hoping they can get a better deal at a later time so they can keep the money they save by booking last minute- I will continue to write reviews and report this company for its underhanded and deceptive practices!
Expedia sent me the wrong itinerary. It stated that the check-in time for an international flight was 10:45 when that was the actual departure time. Obviously we missed the flight. The airlines refused to bump us to another flight because we booked it through Expedia. The travel insurance, which was purchased through Expedia, classified the missed flight as a cancellation so they wouldn't have to pay anything out. After four phone calls finally reached the Corporate office. They basically said it was my problem and had "no intention of refunding" any money. We spent over $4,000 to get to and from Vienna.
Expedia/priceline
Is a complete scam.
What a joke. Horrible customer service!
This is an F- company
I called and spoke with an Expedia rep in order to cancel my flight for a trip, the flight was reserved for four ppl, but I specifically asked the rep to cancel the flight for one person (myself) due to a medical emergency. The rep cancelled the flight for the wrong individual, and furthermore, blamed me for the cancellation. So after a long stressful doctors visit, and having to cancel my vacation, I’ve found myself on hold with Expedia for over 30 minutes, in yet another stressful situation because they’ve cancelled the wrong reservation, and the flight is less than 10 hours away!! About 40 minutes into the call I decided that I’d start this letter because pissed is an understatement for how I feel right now, and I’d absolutely hate for someone else to experience this!
I think this company follows very predatory practices in selling tickets which have such bad scheduling that just being on those flights can be a serious health risk for seniors and other people with chronic illnesses. I purchased a ticket from Expedia from MSP to Kona and back. This booking required 6 1/2 hours overnight in an airport on the way. They said I could not change my booking even though I have problems with diverticulitis and inflammation that would have flared up and caused me serious health problems. The 6 1/2 overnight would have occurred in the Oakland, California airport and given the fact that I have chronic pain that prevents me from easily falling asleep, it would have been pointless to schedule a hotel room as I would not have gotten enough sleep. Since they would allow me to change the schedule, I booked an additional flight so I would get to Oakland earlier and have an adequate nights sleep before proceeding. I did pay for flight insurance because of my health problems but this will only pay if I have problems going into the flight. There was zero help with my issues from Expedia Customer Service. Please note that I do not blame the customer service people since they are enforcing the extreme inflexibility of the company. When I called to verify that I would be able to pick up my Kona flight and the return flight, customer service said to just let my schedule stay in place and not cancel the first two legs of the flight. I verified by calling *** Airlines for information on flight cancellations and they said that when I did not show up for the first two legs, that entire flight and the return would be cancelled. So, I am out the money of the additional flight and cancellation fees for reservations in addition to being out the entire amount of the original booking. This is in the neighborhood of around 900.00 dollars. My advice to you is to book through *** or some ethical travel booking company. My opinion is that is some really ethical company started a booking agency that actually served the public interest instead of their own quarterly bottom line, they would completely take over this industry within a year or two. There is also a lot to be said for booking directly with the airlines as they are somewhat more flexible and understanding. My guess is they will rebook this flight. I am sure this whole process is a cash cow for them. If you are a vulnerable senior or disabled person, it is my opinion that you would be well served to avoid this company and it's complete list of affiliates(see ***) like the plague.
I got charged twice for the same car I booked through their *** website.
Beware! Expedia misrepresent cancellation policy multiple times! The policy you see before booking is different from after booking confirmation! I just booked an activity Wed morning for a Sun event as it stated cancelnation can be made up to '4 days' of the event. thinking I can cancelling anytime on the same. I called the same day in the evening and they told me it's too late to cancel without panelty because the cancellation policy is 96 hrs before the event.
Similar situation happened before, when I booked, it said it'bcanellable but after I booked, it is not. When I called and tried to cancell. They said they only see it's nonfrefundable. This is misrepresentation!
Took customer service over an hour and 10 minutes to add a letter to my name on my reservation. Got the confirmation right after I asked to speak to a supervisor. Then got asked for my number to receive a call from this supervisor and guess what? Never got a call from them. This place is terrible. Will never use them again. They’re a huge waste of time
I booked a room through expedia and they cancelled it on me during my travel (without my permission) and kept the room fee since it was non-refundable. This is not a good company.
Cancelled hotel by phone because of Hurricane - no issue. A week later, cked *** and charges still there. Msg hotel on credit; advised me within 24 hrs that Expedia has to issue the credit.
Then the fun began - Expedia had no knowledge of the cancellation; they had to call hotel while I was on hold to verify that the reservation was indeed cancelled (whoa for automation) and then called me back while I had to wait for the credit. Then said that it will take 7 - 10 days for the credit to process and the confirming message said 7-15 days. It took three messages and three separate telephone calls and all the 'verify crap' - two-three hours of wasted time.
In addition, the Expedia rep could not speak english. Never again
I've been looking for reasonably priced flights to Turks and Caicos for a while now. I came across some today that I thought was a great price. With several attempts made to purchase the flights an error code kept coming up. Around the third attempt it no longer had an error code it simply said that the price of the tickets had changed from $1860.12 to $3552.12! I called customer service to see if they would honor the lower price, as it was still showing the lower price on their site. After not getting anywhere with that agent I got back on the website and searched again. The flights were still listed at the lower price. So, I called Expedia back and a different agent looked the flight information up and seen that it was also showing the lower rate. After finally making some progress with this agent, he transferred me to a third agent that told me to call back in 2-3 hours after he looked up the flights. I explained to him that the flights at the lower rate would no longer be available if I waited 2-3 hours. He looked the flights up a second time and seen that the rate had changed in their system to the higher rate! He explained to me that there was nothing he could do now because the price had changed to the higher rate. They never had any intentions in horning their price. This has been a very frustrating and unfortunate experience!
Booked a ticket to Mexico and 7 days later the trip shows up $300 less. A *** operated flight (ours was ***....code share...same flight, same time). They use to have a price match, but dropped that so they could charge people for it. Just so tired of airline/travel price gouging. They would not refund the $300. I have worked for the airlines and know what they can/can't will/won't do. Will not use them again ever....I have used them for years!!
I was scammed by Expedia when renting a car....they pushed their insurance when the end provider did not even accept their third party insurance. When I learned I would need to pay for insurance a second time, I went back to expedia to cancel the insurance I no longer needed. Since I called after tr he official pickup time of the vehicle they said I could no longer receive a refund. Obviously this is all information I gleaned st the actual pickup process...so I was stuck. Not only did this happen, but I was given the run around to call the end provider of the insurance when expedia is the only one who can give my refund. Absolutely terrible customer service, which is really too bad since my company is starting to have me travel for work and I was thinking about using them for all my organized travel...but this experience has clearly taught me that Expedia doesn't deserve a single cent more of my money. Whoever reads these reviews...if there is one....watch out. Because a company that doesn't take care of their customers are inevitably inevitably failing companies. Just read a business or management book.
A few months ago we made the mistake of booking a hotel room through the *** travel website managed by Expedia. Since then we have been receiving marketing SPAM from @expedia-aarp.com and our repeated use of the unsubscribe link in these SPAM messages has had no effect. We would advise everyone not to use the *** travel site to book reservations.
I made 2 bookings using Expedia for the pas 1.5 years and each time they would make an error. Once they issued the tickets twice and billed me for that. I had to spend over 1 hours on the phone trying to explain the situation. 2nd time I log in into my Expedia account and I see a booking that has my name and my husbands name, I see E-tickets issued to our names to a travel itinerary we never booked. I call Expedia, after multiple call transfers, I finally ended up talking to one of the managers. After spending about 50 min on the phone, he was able to figure out that that Itinerary number used to belong to our travel in 2017, but now the same number is used to issue tickets to someone else. Why I saw my husbands name and my own name there - no clear answer except "no worries, you are not responsible for that". After multiple negotiations the customer service sent me a letter confirming that that it was an error and we are not responsible for those tickets. I still see it in my account though. This will be the last time I ever use Expedia.