Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM.Our records indicate that you enrolled with CreditReport.comTM on March 2015, and followed by a request to cancel the membership on November 12, At the time of cancellation, a one month courtesy refund was issued for $to the credit card on file On April 19, your membership with CreditReport.comTM was upgraded to Experian Credit TrackerSM.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on November 13, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing IMPORTANT INFORMATIONWhen you order your $Credit Report and FICO® Scores here, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on January 29, and followed by a request to cancel the membership on October 10, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on October 17, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian Credit TrackerSM If you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membership You may easily cancel your trial membership online anytime within the trial period without charge The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO(R) Score here, you will begin your 7-day trial membership in Experian Credit TrackerSM You may cancel your trial membership at any time within days without charge If you decide not to cancel, your membership will continue and you will be billed for just $for each month that you continue your membership You may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for contacting us regarding the accounts opened at Experian Credit TrackerSM and [redacted] .Experian Credit TrackerSM does offer a $7-day trial membership in a monthly credit monitoring productOur website describes the offer in detail and the order form details along with the terms and conditions of the offer, including billing at the end of the $7- day trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThis was agreed to when submitting the orderOur records indicate that [redacted] enrolled with Experian Credit TrackerSM on October 15, Also, [redacted] enrolled with [redacted] on December 27, The memberships were not cancelled within the trial periodConsequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $plus $sales tax for a total of $on October 22, for [redacted] , and $plus $sales tax for a total of $for [redacted] on January 26, and on or about the 22nd and 26th of each subsequent month for each of their accounts respectively.Our records also indicate that on June 05, [redacted] agreed to maintain his membership active in response to our retention efforts, in this case 50% discount for months at a monthly fee of $plus $sales tax for a total of $9.53.On April 24, 2015, we received notification from [redacted] to cancel the memberships As a courtesy, we have issued a refund of the monthly membership fees of $plus $sales tax for a total of $to the card on file on April 29, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM and [redacted] may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.Please be advised that the price disclosed when you subscribed was $17.95.When you order your free credit score here, you will begin your 7-day trial membership in [redacted] If you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.In your complaint you stated that the number provided on your bank statement did not allow you to speak to a representativeWe have tested the number in question and can confirm that it is working as intended.It is unfortunate that you had such an adverse experience while dealing with Experian Credit TrackerSM and [redacted] We vigilantly strives to provide the highest standards of customer care and satisfaction, we hope we have addressed your area of concern to your expectation Thank you, [redacted] ***Customer Relations Group

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on September 17, 2015 and your membership was cancelled on January 12, 2016. At the time of cancellation, a one... month refund was processed in the amount of $19.95. Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $39.90 on January 14, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on the payment page before your order was submitted and your credit card was charged: PAYMENT INFORMATION When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSM. Your credit card will be charged an introductory rate of $4.95 for the first month of your membership. After the first month, you will be charged $19.95 for each month you continue your membership. If you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for informing us of your recent experience with Experian Credit TrackerSM.ConsumerInfo.com(R), Inc. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit... reports.Our records indicate that you enrolled with Experian Credit TrackerSM on January 20, 2016. A welcome email notification was sent to the email address provided at the time of enrollment. This was followed by a request to cancel the membership on August 8, 2016. A refund of $24.99 was issued at the time of cancellation.We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period**, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership any time within the trial period without charge.Please note that on July 28, 2016, your monthly membership fee increased to $24.99.Our records further indicate that you purchased and viewed your 3 bureau credit report on January 20, 2016 and February 24, 2016. The following disclosure is displayed on the 3 bureau credit report order PAYMENT INFORMATION Note: Your credit card will be charged $39.95 once your identity has been confirmed and your report is ready to view. If, for any reason, we are unable to provide you with this report, we will not charge your credit card. Please note this transaction is non-refundableWe apologize for any misunderstanding or inconvenience; however ConsumerInfo.com(R) and Experian Credit TrackerSM are not affiliated with the annual free credit report program. Our online credit reports are premium products requiring the applicable fee listed on each respective order form. Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $212.60 on September 7, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account. It is unfortunate that you had an adverse experience while dealing with ConsumerInfo.com(R). ConsumerInfo.com(R) vigilantly strives to provide the highest standards of customer care and satisfaction.We trust that this explanation has gone some way to clarify this matter.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit Tracker?Our records indicate that you enrolled with Experian Credit Tracker? on December 31, 2014, and followed by a request to cancel the membership on January 17, A welcome email notification was sent to the email address you provided at the time of enrollmentCustomer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on January 21, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit Tracker?may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe apologize for any misunderstanding or inconvenience As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws To submit a request under the FCRA via Experian(R), please call ###-###-#### For reports requested under the auspices of FACTA, please go to www.annualcreditreport.comWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the business' response to my complaint and am satisfied that they are issuing me a refundHowever, I think you should look into their more than questionable business practice as I have seen numerous other reviews of people getting tricked into their ridiculous membershipFurthermore, I am lucky to have a good bank that will waive my overdraft charges, but they should be reimbursing me for this feeTheir response that it's my responsibility to have sufficient funds to pay for their membership would be accurate if I had voluntarily signed up for their scam membership in the first placeTheir passive aggressive blaming of me for the scam they are running is ridiculous and they should be punished by someoneI would like a legitimate apology rather than a regurgitation of their scam policies and procedures because I don't care what their "fine print" saysThey are running a scamI never overdraft my account and to be accused of irresponsibility when I didn't authorize those charges is ridiculousI was never notified of a need to cance or a membershipAnd they are getting away with a crime Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with [redacted] (R).Our records indicate that you enrolled with [redacted] (R) on February 26, 2015, and followed by a request to cancel the membership on March 6, Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on March 11, Please allow 3-business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with [redacted] (R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in [redacted] If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: Thank you so much!!! I am very pleased!!I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for informing us of your recent experience with Experian Credit TrackerSM We understand how upsetting a potential credit card fraud situation can be.ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit reports.Our records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in Experian Credit TrackerSM was ordered on May 9, utilizing a [redacted] Card the last four digits A Welcome email notification was sent to the email address provided at the time of enrollment Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on May 17, 2016, and on June 17, Additionally, our records show that CIC was contacted on June 27, regarding the membership In response, CIC cancelled the membership and issued a refund of $to your [redacted] CardSince you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.Our records indicate that as of June 29, the issuer of your credit card has accepted a refund of the additional membership fee, an amount totaling $We are therefore unable to refund the monies directly to you, as your credit card issuer has received the refund for youPlease contact your credit card issuer for more details regarding this matter.We apologize for any inconvenience or misunderstanding.We hope the above information is helpful to you in considering this matter

Thank you for the opportunity to respond to your concerns regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on November 24, On November 28, 2017, your cancellation request was processed and a confirmation email was sent to you.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Freecreditreport.com(R) on February 23, 2010, and followed by a request to cancel the membership on October 15, At the time of cancellation, a one month courtesy refund was issued for $ On March 29, your membership with Freecreditreport.com(R) was upgraded to Experian Credit TrackerSM At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Please be advised that the price disclosed when you subscribed was $ Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 20, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement It is unfortunate that you had such an adverse experience while dealing with ConsumerInfo.com(R), ConsumerInfo.com(R) vigilantly strives to provide the highest standards of customer care and satisfaction We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We are sorry to read of your dissatisfaction with our responseIn an effort to outline our binding policy position on the matter, we can advise the following: Since your Credit Card Company/ [redacted] has accepted these funds, we recommend that you contact them as it relates to this matter We do understand and acknowledge your frustrationHowever, we trust that this explanation has gone some way to clarifying our policies and position on this matter

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [redacted] said that they are not able to delete my entire online account and profile at this time, because they are legally obligated to retain records of requests for credit reports from the credit reporting agencies to verify permissible purpose under the Fair Credit Reporting Act. I never requested my credit reports through [redacted] website, nor have I ever had any financial or credit relationship with [redacted] . My membership was complimentary, and [redacted] was never my creditor. Therefore, this is not applicable to my case. In addition, they claim that, pursuant to federal regulatory requirements, they must retain a customer's core account information (including any-and-all records of customer complaints pertaining to such account) for six years. This does not apply to my case as well, because I never took any credit from [redacted] and I never had any financial obligation to them at any point during my complimentary membership at their website.Therefore, I request that all my information be permanently deleted from their system. Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM Our records indicate that you enrolled with CreditReport.comTM on June 12, 2011, and on April 19, your membership with CreditReport.comTM was upgraded to Experian Credit TrackerSMA welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on November 19, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Please be advised that the price disclosed when you subscribed was $ We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for your recent request to stop receiving emails and to remove your personal information from our files Unfortunately, we are not able to delete your online account and profile at this time We are legally obligated to retain records of requests for credit reports from the credit reporting agencies, to verify permissible purpose under the Fair Credit Reporting Act In addition, pursuant to federal regulatory requirements, we must retain a customer’s core account information (including any-and-all records of customer complaints pertaining to such account) for six (6) years Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacyWe did, upon your request, cancel your free Experian CreditWorksSM membership to stop the monitoring emails from being sentThank you for your understanding in this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on December 5, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on December 14, and January 14, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your phone request, your paid benefits will cease, effective February 13, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youOur records also indicate that you ordered a 3-Bureau Credit Report with FICO(R) Scores on December 15, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund of $39.95, for the 3-Bureau Credit Report, and $21.95, for the second monthly billing, on January 18, We have also processed a refund in the amount of $21.95, for the first monthly billing, on January 19, This makes a total refund of $ Please allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without chargeThe following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO(R) Score here, you will begin your 7-day trial membership in Experian CreditWorksSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership feeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM PlusOur records indicate that you enrolled with Experian CreditWorksSM Plus on September 26, 2017, and followed by a request to cancel the membership on October 3, 2017, within the trial period At the time of cancellation, a courtesy refund was issued for $We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on September 24, 2014, and followed by a request to cancel the membership on October 7, 2014. Customer... satisfaction is our priority, as a courtesy we have issued a refund of $14.95 on October 8, 2014. Please allow 7-10 business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main IMPORTANT INFORMATION: When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $14.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call ###-###-####. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.