Experian Consumer Services

Thank you for contacting us regarding the account opened at Experian Credit Tracker? Experian Credit Tracker? does offer a $(dollar) 7-day trial membership in a monthly credit monitoring product Our website describes the offer in detail and the Order Form Details, along with the terms and conditions of the offer, including billing at the end of the $trial and monthly thereafter, unless and until the customer notifies us of their wish to cancel This was agreed to when submitting the order Our records indicate that [redacted] enrolled with Experian Credit Tracker? on December 22, The membership were not cancelled within the $(dollar) 7-day trial period Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on December 31, 2014, for the accountAlso, our records indicate that [redacted] enrolled in a free membership with ProtecetMyID on January 14, 2014, with expiration after one yearOn January 29, 2015, we received notification from [redacted] to cancel the memberships As a courtesy, we have issued a refund of the monthly membership fees of $ Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementIn addition, the following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $(in Experian Credit Tracker?), ($in ProtectMyID®) once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable We have issued an additional credit for Experian Credit Tracker? $and $for ProtectMyID® on January 30, 2015, making your total refund $When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statementWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM. Our records indicate that you ordered a one dollar credit report along with a trial membership on July 22, 2016. The membership was not cancelled; consequently, in accordance with the... published terms of our offer, the credit card provided was charged our monthly membership fee on July 31, 2016. A welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits ended as of August 30, 2016. On October 5, 2016, your free benefits were also canceled.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don't cancel your membership within the 7-day trial period**, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership any time within the trial period without charge.Our representative reached out to you on October 12, 2016 and discussed your concerns with you. At this time, a courtesy refund was issued in the amount of $21.95. Please allow 3 - 5 business days for these funds to process to the credit card account.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus Our records indicate that you ordered a one-dollar credit report along with a trial membership on September 17, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on September 28, 2017, and on or around the 28th of each following month A welcome email notification was sent to the email address you provided at the time of enrollment On December 15, 2017, you contacted us and the membership was canceled On this date, a refund was issued to you in the amount of $ Please allow 3-business days for the funds to process to your account.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order On December 18, 2017, your financial institution collected funds on your behalf in the amount of $ For additional information on these funds, please contact your card issuer.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on November 6, and followed by a request to cancel the membership on September 7, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on September 21, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on January 29, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on February 7, A Welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective August 6, You will continue to have access to your Experian(R) credit report and FICO(R)Score, once every days, at no charge to youOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order On July 13, 2016, a refund was issued to you in the amount of $ We have, as a courtesy, issued an additional refund totaling $on July 15, Please Allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved This has been resolvedThank youPeace, [redacted]

Revdex.com: Thank you for your helpI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for contacting us regarding the charges associated with the accounts opened at CreditCheck(R) Total. Since our records show that the credit card on file was billed a total of $2.00, that will be the only refund we can issue on these accounts. Our records do not show any charges past the $2.00 we had initially refunded with this complaint on November 14, 2016. Extensive research has been completed to locate any billing past this amount. If you have additional credit card information that you would like to have us review, please send the full credit card number and bank statement showing the charge to us at either: [redacted] Or Fax: [redacted] and reference BBB [redacted] I hope the above information is helpful to you in considering this matter.

Thank you for expressing your concerns regarding Experian Credit TrackerSM We have reviewed and considered the information you have supplied through the Revdex.com and directly to ExperianIn your complaint, you indicate that you were not able to obtain your credit report online from Experian Please understand that not every consumer is guaranteed online access to their credit report; that is why we also offer the option of writing in or calling in to request your credit report For additional assistance, you may call the toll free telephone number, 888-397-***, to obtain a report directly from Experian, or write to Experian at P.OBox 9701, Allen, TX For more information regarding your credit and frequently asked questions, you may visit: http://www.experian.com/blogs/ask-experian We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-***For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on February 28, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on March 9, A welcome email notification was sent to the email address you provided at the time of enrollment On March 13, 2017, you contacted us and the membership was set to cancel.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on March 17, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Premium Our records indicate that you ordered a one dollar credit report along with a trial membership for Experian CreditWorksSM on June 28, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on July 6, 2017, and on or around the 6th of each subsequent month A welcome email notification was sent to the email address you provided at the time of enrollment On August 6, 2017, the benefits of the membership were upgraded to Experian CreditWorksSM Premium and the monthly price increased from $to $ Notifications were sent regarding this changeFurthermore, in response to this complaint we have canceled your Experian CreditWorksSM Premium effective February 8, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund totaling $on February 8, Please allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM Premium may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM PremiumIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without chargePlease be advised that the price disclosed when you subscribed was $We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We appreciate your feedback and have noted your concerns. After conducting an additional review, our decision remains the same; as a courtesy we have provided a refund in the amount of $69.90.

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R).?Our records indicate that you enrolled with Freecreditreport.com(R) on September 28, 2012, and followed by a request to cancel the membership on December 15, At the time of cancellation, a one month courtesy refund was issued for $Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $219.89, for a total refund of months equaling $239.88, as of December 16, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cyclesAt this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: *IMPORTANT INFORMATION When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal lawPlease be advised that the price disclosed when you subscribed was $We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on May 22, On July 27, 2016, the benefits of the membership were upgraded and the price increased from $ to $Notifications were sent regarding this change.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.We apologize for any misunderstanding or inconvenience In response to this complaint, we canceled your membership, effective February 3, 2017.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on February 3, Please allow - business days for these funds to process to your credit card account We comply with our privacy policy posted on online on our website At the time of your order you opted in to receive emailsWe have opted you out so that you will no longer receive emails from our company.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on February 17, and canceled on April 6, A Welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on April 6, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION: When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with [redacted] Our records indicate that you enrolled with [redacted] on February 21, 2015, and followed by a request to cancel the membership on June 1, At the time of cancellation, a one month courtesy refund was issued for $to the credit card on file On March 29, your membership with [redacted] was upgraded to Experian Credit TrackerSM Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on June 16, 2015.Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Please be advised that the price disclosed when you subscribed was $ We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on December 9, 2014, and followed by a request to cancel the membership on December 19, A welcome email was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on December 23, Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on December 18, 2014, and followed by a request to cancel the membership on December 28, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 3, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & Score, you will begin your 7-day trial membership in Experian Credit TrackerSM If you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for contacting us regarding the account opened at FreeCreditReport.comTM FreeCreditReport.comTM does offer a $1, 7-day trial membership in a monthly credit monitoring product Our website describes the offer in detail and the Order FormDetails along with the terms and conditions of the offer include billing at the end of the 7-day trial and monthly thereafter unless and until the customer notifies us of their wish to cancel This was agreed to when submitting the order Our records indicate that [redacted] and [redacted] enrolled with FreeCreditReport.comTM on May 28, The memberships were not cancelled within the 7-day trial period Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on June 4, 2013, for each of their accounts and on or about the 4th of each month thereafter On September 6, we received notification from [redacted] Gilkinson to cancel the memberships To ensure your satisfaction, we have issued a refund of the monthly membership fees of $for each of the memberships, for a total of $Please allow – business days for these funds to process to your credit card account Please be aware, however, that this refund may not be reflected on your credit card statement for – billing cycles We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation