Experian Consumer Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Esperian not only charged me 3-30-15...but then again 4-8-14...so actually have receieved NOTHING...I want a YEAR FREE with no payments due...their electronic system for paments leaves much to be disired when it comes from a CREDIT BUREAU] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with freecreditscore.com™Our records indicate that you ordered a FREE credit report along with trial membership on February 6, We received notification from you to cancel the membership on February 12, 2015, within the FREE trial periodWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on March 26, 2015, and followed by a request to cancel the membership on April 3, A welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on April 14, Please allow 3-business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on April 13, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on April 28, A welcome email notification was sent to the email address you provided at the time of enrollment Per your request, your paid benefits will cease, effective May 22, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $($plus $tax) on May 3, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.To Experian, I'm not sure if the mobile version differs from the computer version, but when I signed up for the $1 credit view, there was nothing telling me that I'd be charged for the creditworks. I went back through it to make sure and it doesn't specify anything about creditworks until the end it has ot at the bottom and lists what it does, but it says $0.00 and doesn't say anything about free 7 day trial. I requested the refund of $46.64, I had to push and push for it, but you have finally given it back, so I will consider this complaint resolved and never use your services again in the future. Thank you. Regards, [redacted] ***

We are sorry to hear that your experience may not have met your expectations We value your input, and will give serious consideration to the issues you have presented to us We will take your concerns into consideration as we continue to improve our products and memberships

We appreciate your feedback and have noted your concernsour decision remains the same; as a courtesy we have provided a 12-month refund in the amount of $on January 29,

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM Our records indicate that you enrolled with CreditReport.comTM on January 16, 2015, and followed by a request to cancel the membership on January 26, Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 3-business days for these funds to process to your credit card accountIt is also important to note that this refund should reflect on your next credit card statement At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comTMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We hope the above information is helpful to you in considering this matter

Thank you for the opportunity to respond to your concerns.Our records indicate that you enrolled with Triple AlertSM on March 12, Our records also indicate that you enrolled with [redacted] on June 24, On May 10, 2015, the benefits were upgraded to Experian Credit TrackerSM Notifications were sent regarding this change Lastly, our records indicate that you enrolled with CreditCheck(R) Total on September 29, On March 15, 2018, we canceled the three memberships in response to your complaint.Our websites describe the offers and the order forms detail the terms and conditions of each offer, including billing monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on October 24, 2014, and followed by a request to cancel the membership on November 4, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FREE Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on December 11, 2015, and followed by a request to cancel the membership on December 29, A Welcome email notification was sent to the email address you provided at the time of enrollmentCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on January 22, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on November 29, 2015, and followed by a request to cancel the membership on January 4, Customer satisfaction is our priority, as a courtesy we issued a refund of $on January 4, We issued an additional refund of $on January 5, 2015, for a total refund of $ Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing [redacted] Introductory price of $for your first month of access, then just $each additional monthCancel anytime if not satisfiedWe also provide the following disclosure on the order form, where your credit card information is entered: PAYMENT INFORMATION When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership feeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on February 5, 2015, and followed by a request to cancel the membership on February 14, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 10, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian(R), please call ###-###-####For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I accept the refund from Experian but it is not sufficient to cover all the charges made by Experian which amounted to $times which equals $My bank has now cancelled the credit card in question as on the one occasion that I spoke to somebody from Experian they gave me a name for said account which was not mineThe name was Christopher C I have no knowledge of this personWhen I told my bank the card was immediately cancelled by my bank At no time did I ever agree in any way to sign up for any Experian account other than a totally free account which was offered through my [redacted] The Experian representative that I spoke to finally also told me that I had only a free account.Also the many attempts to reach Experian and discuss this issue is totally unacceptable Each time I tried to contact Experian I was left on hold for hours or more and then disconnected This happened each and every time I called apart from the one short conversation that I had before I was again disconnected..I am not the only person this happens to If you search Experian account on the web it is full of people saying exactly what I have told you Being put on hold for hours on end and then getting disconnectedConsequently these issues never get resolved for the consumerIt is dreadful business practice and designed to deter people from contacting Experian for resolutionWhen Regards, [redacted]

Thank you for contacting us regarding our product Experian Credit Tracker ConsumerInfo.com®, Inc(“CIC”) and its product Experian Credit Tracker?, is an affiliated company of Experian®, the credit reporting agency, and in that capacity offers a variety of credit monitoring products that include online access to consumers’ personal credit reports and scoresTo view available product offerings please visit: http://www.experian.com/consumer-products Our records indicate that you ordered a $(one) dollar credit report along with trial membershipConsumerInfo.com®, Inc takes extensive steps to safeguard a consumer’s personal information; we employ industry-leading verification technology to verify requestor’s identity before granting access to the online/instantly delivered credit reportOnce your identity has been confirmed and your report is ready to view It is also sometimes the case that we cannot deliver credit reports immediately because we need to verify additional information with the consumer for security reasons before releasing the report In such cases, our website will deliver directions on how to continue the report process, notifying consumers that they will either receive an access code in the mail or that they will have to call our toll-free identification verification center Due to the sensitive nature of credit reports, we employ these strict security procedures to protect consumers’ personal information We appreciate the time you took to send us feedback regarding our websiteWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships We apologize for any confusion or misunderstanding and hope the above information is helpful to you in considering this matter

Thank you for the opportunity to respond to your concerns.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve In response to your complaint, we canceled your Experian CreditWorksSM Basic membership on March 22, 2018.We hope the above information is helpful to you in considering this matter

Thank you for informing us of your recent experience with Experian Credit TrackerSMWe pride ourselves on providing an excellent experience, and vigilantly strive to provide the highest standards of customer care and satisfactionLet us assure you, the statements made to you by our customer service representative are not in accordance with our policiesWe we will be addressing these allegations with the representative, and will take the appropriate steps to prevent a re-occurrence of such events.We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships.Also, we want to inform you that on December 18, 2014, a one month courtesy refund was issued for $We have issued and additional credit for $on December 18, 2014, making your total refund $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 27, 2015, and followed by a request to cancel the membership on March 14, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 17, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick Here to get your free annual credit report available under federal lawWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on April 16, 2015, and followed by a request to cancel the membership on May 13, Customer satisfaction is our priority, as a courtesy we have issued a refund of $as of May 19, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement Also in reviewing your customer file it appears you purchased and viewed your bureau credit report on April 16, The product that you ordered was a bureau credit report and scoreThis product is not included in the trial offer and is always advertised as for feeThe price for this product and the accompanying scores that you ordered were listed in two places on the order formWe do not normally refund these purchases as they are delivered instantly online at the time of order At the time of cancellation, a one month courtesy refund was issued for $It is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation