Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on July 12, We do not have any record of you requesting cancellation prior to being charged for the membership fee.Our records further indicate that you emailed us on August 6, and requested your membership to be cancelledRegretfully, it was not cancelledIn response to this complaint we have cancelled your membership on August 11, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on August 11, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION:When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.It is unfortunate that you had such an adverse experience while dealing with Experian Credit TrackerSM, Experian Credit TrackerSM vigilantly strives to provide the highest standards of customer care and satisfactionWe apologize for the long hold times due to high call volume.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Experian Credit TrackerSM We understand how upsetting a potential credit card fraud situation can be [redacted] , Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reportsOur records indicate that a complimentary Experian(R) credit score along with a trial membership in Experian Credit TrackerSM was ordered on April 19, utilizing a [redacted] card with the last four digits *** Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on April 26, Additionally, our records show that you contacted CIC on April 27, 2015, and stated that you are the holder of the [redacted] card, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your [redacted] card In response, CIC cancelled the membershipSince you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent useCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on April 28, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementWe hope the above information is helpful to you in considering this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business has performed said action and this complaint resolved; December 25, Thank you and have a great dayMerry Christmas! Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackeSM. Our records indicate that you enrolled with Experian Credit TrackerSM on August 30, 2014 and followed by a request to cancel the membership on September 8, 2014. Customer... satisfaction is our priority, as a courtesy we have issued a refund of $19.95 on September 11, 2014. Please allow 7-10 business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main IMPORTANT INFORMATION: When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with [redacted] .Our records indicate that you enrolled with [redacted] on December 2, Email notifications were sent to the email address you provided at the time of enrollment.On April 19, your membership with [redacted] was upgraded to Experian Credit TrackerSM.Bases upon this complaint, we have cancelled the membership and as a courtesy we have issued a refund of $on August 11, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processThe following disclosure appears on the order form, where the credit card information is entered:PAYMENT INFORMATION When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee.Please be advised that the price disclosed when you subscribed was $9.95.We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, access to your credit report as well as credit monitoring alerts which were updated daily.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with FreeCreditReport.com(R).Our records indicate that you enrolled with FreeCreditReport.com(R) on August 2, Since the complimentary trial membership was not canceled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on August 8, The membership was canceled on December 7, because we were unable to bill the monthly membership fees to the card on file.Our records indicate that you enrolled with FreeCreditReport.com(R) again on October 12, A Welcome email notification was sent to the email address you provided at the time of enrollmentSince the complimentary trial membership was not canceled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on October 19, 2014, and on or around the 19th of each following month On March 29, 2015, your membership with FreeCreditReport.com(R) was upgraded to Experian Credit TrackerSMWe wish to emphasize that for the duration of your membership we provided a number of benefits which were available to you at any time through our website, including, but not limited to, unlimited access to your credit reports, as well as daily monitoring of your credit report Our records also indicate that you accessed your Experian report on multiple dates, including October 22, 2014, March 9, 2015, and May 30, 2016.Our records also indicate that we received a request to cancel the membership on June 13, 2016.Customer satisfaction is our priority, as a courtesy we have issued a refund of $($plus $sales tax) on June 20, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:PAYMENT INFORMATIONWhen you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $plus $sales tax for a total of $23.32/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee.Please be advised that the price disclosed when you subscribed was $plus $sales tax for a total of $21.24/month.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on September 8, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on September 17, A Welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective October 16, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $($plus $tax) on September 22, Please Allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We apologize for any misunderstanding or inconvenience As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws To submit a request under the FCRA via Experian(R), please call 1-888-397- For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for contacting us regarding the account opened at Freecreditreport.com(R) Our records indicate that Joseph Bryant enrolled with Freecreditreport.com(R) on June 17, On September 3, 2014, we received notification from you, the credit card holder, to cancel the membership A welcome email notification was sent to the email address you provided at the time of enrollment At the time of cancellation, a one month courtesy refund was issued for $ We apologize for any inconvenience or misunderstandingCustomer satisfaction is our priority, as a courtesy we have issued an additional refund of $on October 3, 2014, providing a full refund in the amount of $ Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Upon date of enrollment, the following disclosure was displayed on our website: IMPORTANT INFORMATION When you order your Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on August 3, and followed by a request to cancel the membership on November 20, We feel it is important to keep the consumer informed regarding the ordering process, so our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.Customer satisfaction is our priority, and as a courtesy we have issued a refund of $on November 25, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding ordering your credit report with Experian Credit TrackerSM We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, defendant on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form Customer satisfaction is our priority, as a courtesy we have arranged for the Experian(R) Credit Bureau to mail a copy of your Experian(R) Credit report on December 10, Your Experian(R) Credit report should arrive in 7-days from the day it was ordered We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] used your service to check my credit status and your system was compromised with my information involved, therefore making this issue YOUR responsibilityThe service you offer as reconciliation is not satisfactory because the promise of a "secure" service was already proven to be false Regards, [redacted]

RevDex.com: I have reviewed your response made to Experian in reference to complaint ID [redacted] . Please Note that I have received a credit to my credit card in the disputed amount of $21.95 and my balance is back to "normal." Thank you for your time and action on my behalf in resolving this matter. Kind Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you ordered a one dollar credit report along with a trial membership on January 25, A welcome email notification was sent to the email address you provided at the time of enrollmentThe membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on February 11, 2016, and for each following month Our records further indicate that you were billed two charges of $($plus $tax) on October 13, These charges were for the monthly membership fees for September and October Per your request, your paid benefits will cease, effective November 2, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you A one month courtesy refund was issued on October 17, in the amount of $($plus $tax).At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $plus $sales tax for a total of $on October 20, Please allow - business days for these funds to process to your credit card account We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Actually did not see were a reply was requestedHowever it was resolved to my satisfaction Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with ProtectMyID(R) EliteIn your complaint, you indicate that you have been unable to access your online membership ConsumerInfo.com, Inc.(R) (“CIC”) and its product ProtectMyID(R) Elite is an affiliated company of Experian(R), the credit reporting agency, and in that capacity offers a variety of credit monitoring products that include online access to consumers’ personal credit reports Our records indicate that you enrolled in a complimentary membership with ProtectMyID(R) Elite on October 6, as part of a data breach engagement On April 5, 2017, and April 6, 2017, our representative attempted to reach you via phone and left voicemail messages with his contact information and hours of availabilityFor assistance, you may reach out to himYou may also contact our call center at 866-960-Monday-Friday, between the hours of 8am-8pm Central Time or Saturday-Sunday, between the hours of 10am-7pm Central Time In response to your concerns regarding hold time and inability to reach an agent, we have tested the 866-960-phone number and can confirm that it is working as intended It is unfortunate that you had an adverse experience while dealing with ProtectMyID(R) EliteWe vigilantly strive to provide the highest standards of customer care and satisfaction We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on July 10, 2015, and followed by a request to cancel the membership on October 30, A Welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 30, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on December 11, and followed by a request to cancel the membership on January 4, A Welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 5, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSMmay not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM Our records indicate that you enrolled with CreditReport.comTM on August 7, Based upon this complaint, we have cancelled the membership on September 27, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on the date of cancellation Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Upon date of enrollment, the following disclosure was displayed on our website: IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM.Our records indicate that you enrolled with with CreditReport.comTM on January 2, 2015, and followed by an email request to cancel the membership on January 3, A cancellation email was sent to the email address you provided at the time of cancellation on January 5, 2015.In your complaint you stated that the number provided on the website did not allow you to speak to a representativeWe tested the number on our site, and can confirm that it is working as intended.We appreciate the time you took to send us your comments and suggestions and hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on April 30, A Welcome email notification was sent to the email address you provided at the time of enrollment This was followed by a request to cancel the membership on July 13, At the time of cancellation, a refund was issued in the amount of $Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on July 14, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter