Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on December 2, 2014, and followed by a request to cancel the membership on April 10, 2015.
We do not have any record of you requesting cancellation prior to April 10, 2015, however, at time of cancellation, we issued a courtesy refund of $19.95.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on April 19, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargePlease be advised that the price disclosed when you subscribed was $19.95.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We are sorry to read of your dissatisfaction with our response.In the interest of resolving this issue to your satisfaction, our customer careagent attempted to call you on June 16, and left a voicemail with theirdirect contact information.We will look forward to the opportunity to hear from you, so that we may fullyaddress your concerns

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate you contacted us on March 5, 2018, and your membership was cancelled. We apologize for any inconvenience our hold times caused you We appreciate the
time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Experian Credit TrackerSM?ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal
credit reports.?Our records indicate that a complimentary Experian(R) credit score along with a trial membership in Experian Credit TrackerSM was ordered on November 29, utilizing a Visa with the last four digits ***. Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on December 06, 2014.?Additionally, our records show *** *** contacted CIC on December 10, 2014, and request to cancel the membership as the card holder of the VisaIn response, CIC cancelled the membership.?Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 11, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

We are sorry to read of your dissatisfaction with our responseWe do understand and acknowledge your frustrationWe appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and membershipsThank you for your understanding in this matter

Thank you for the opportunity to clarify the $39.95 charged at the time of your enrollment.Our records indicate that on April 28, you ordered a free Experian(R) credit report from Experian Credit TrackerSM which enrolls you into the 7-day trial of our monitoring product.
Also in reviewing your customer file it appears you purchased your bureau credit report on April 28, 2015.At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:PAYMENT INFORMATION: When you click the “Get All 3 Scores & All Reports” button, your credit card on file will be charged $39.95 once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundableWe issued a credit for $on April 29, 2015. When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your account It is also important to note that this refund should appear on your next credit card statement.In the future we recommend visiting *** which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We apologize for any confusion, we have asked the credit bureau (Experian) to mail a credit report to you, they will mail the report to the address on the reportThank you for your feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I cancelled before, the day after I originally enrolled. This process took almost two weeks. I want the other $plus back as well. It is very convenient Total Credit has a call center in another country it takes hours to get a hold of anyone. This way you have the right to charge a customer again and again because a person cannot reach anyone to cancel the membership in a timely manner. Also, the call center people speak little English, again how convenient to be able to charge fees when the call center employees do not understand what is being asked
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total. Our records indicate your membership was cancelled on March 7, A cancellation email notification was sent to the email address you provided at the time of enrollmentWe apologize for
any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksTM
Our records indicate that you ordered a one dollar credit report along with trial membershipThe membership was not cancelled; consequently, in accordance with the published terms of our
offer, the credit card provided was charged our monthly membership fee on May 2, We received notification from you to cancel the membership on May 4, A Welcome email notification was sent to the email address you provided at the time of enrollment
Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThe consumer agrees to these terms when submitting their order
We have, as a courtesy, issued a full refund of the remaining monthly feesPlease Allow - business days for these funds, an amount totaling $26.51, to process to the credit card account(It is also important to note that this refund should appear on your next credit card statement.)
We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com
However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you ordered a credit report along with a membership on March 31, The membership was not cancelled; consequently, in accordance with the published terms of
our offer, the credit card provided was charged our monthly membership fee on April 30, 2016, and on or about the 30th of each following monthA welcome email notification was sent to the email address you provided at the time of enrollmentOn July 27, 2016, the benefits of the membership were upgraded and the monthly price increased from $to $ Notifications were sent regarding this change Per your request, your paid benefits will cease, effective January 30, You will continue to have access to your Experian(R) credit report every days, at no charge to you. On January 7, 2017, a refund was issued in the amount of $24.99.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on January 10, Please allow - business days for these funds to process to your credit card account.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep our customers informed Our website describes each of our offers and each respective order form details the terms and conditions of the order, including prices and billingThe consumer agrees to these terms when submitting his/her order.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on November 7th, 2012.We are sorry to hear you experienced difficulties with our phone system In response to
this complaint, we canceled your membership on August 25, After your paid benefits end, you will have access to your Experian(R) report every days via the membership, free of charge.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am trying to work further with Experian Unfortunately, they insist that I take time off of work to resolve this and tomorrow will be the first opportunity that I have to try to do so
Regards,
*** ***

Tell us why here...Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on July 14, 2014, and followed by a request to cancel the membership on December 24, At that time a
$refund was issued
Customer satisfaction is our priority, as a courtesy we have issued a refund of $74.95, making your total refund $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
*IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in Freecreditreport.com(R)If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM. Our records indicate that you ordered a one-dollar credit report along with a trial membership on September 14, 2017. The membership was not cancelled; consequently, in
accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on September 24, 2017, and on or about the 24th of each following monthA welcome email notification was sent to the email address you provided at the time of enrollment. On February 1, 2018, you contacted us and the paid benefits were discontinued. On this date, a refund was issued to you in the amount of $23.57.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued an additional refund totaling $on February 7, 2018. Please allow - business days for these funds to process to the credit card account.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on September 18, A Welcome email notification was sent to the email address you
provided at the time of enrollmentPer your request, your paid benefits will cease, effective September 25, You will continue to have access to your Experian(R) Credit Report and FICO(R) Score, once every days, at no charge to youOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue The consumer agrees to these terms when submitting their orderAt this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM If you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membership You may easily cancel your trial membership online anytime within the trial period without chargeAlso in reviewing your customer file it appears you purchased and viewed your bureau credit report on September 18, At enrollment, you entered your personal information and credit card number After enrollment the following disclosure is displayed on the bureau credit report order page: PAYMENT INFORMATION Note: Your credit card will be charged $once your identity has been confirmed and your report is ready to view If, for any reason, we are unable to provide you with this report, we will not charge your credit card Please note this transaction is non-refundableWe have issued a credit for $on September 23, When we issue a credit it can take from - business days for them to post the funds to your accountIn the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companiesWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation