Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on January 29, and followed by a request to cancel the membership on March 9, 2018. A welcome email notification was sent
to you at the time of your enrollment. On March 9, 2018, a refund was issued to you for $31.82. Our records indicate that an additional membership with CreditCheck(R) Total was started on February 5, 2018, followed by a request to cancel on March 9, 2018. A welcome email notification was sent for this account as well. On March 9, 2018, a refund was issued to you for the account for $31.82. We apologize for any misunderstanding or inconvenience; however, we do not have a record of a cancellation request for either account prior to March 9, 2018.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on March 16, 2018. Please allow - business days for these funds to process to your credit card account. At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.Please note that the above disclosure included the tax amount applicable in your state.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on March 19, 2014, and followed by a request to cancel the membership on August 15, A welcome email
notification was sent to the email address you provided at the time of enrollmentAt the time of cancellation, a one month courtesy refund was issued for $to the credit card on file
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on September 13, 2014, for a total of $ Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main page:
IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution regarding mediation would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved once I'm refunded the $overdraft, which was as a result of their transactionI'm attaching the bank transaction that subtracted the credit monitoring services, and immediately following the transaction shows an overdraftI'm attaching two statements - one from my computer screen and one the that the bank printed out for me
PDF attachment containing two letters to this response
Regards,
* ***

Like many merchants, we run an authorization to check the validity of the card information provided to us before providing services, so it may be that Vantage West Credit Union
temporarily listed this authorization as a debit. It was not a billing, however, and would have dropped off the account automatically within a few days
No recurring charge was set up as the enrollment failed to complete
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for informing us of your recent experience with Experian Credit TrackerSM
ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit
reports
Our website describes each of our offers and each respective order form details the terms and conditions of the order, including prices and billingThe consumer agrees to these terms when submitting his/her order
Our records indicate that you enrolled with freecreditscore.comTM on March 1, In accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on March 10, 2014, and on or about the same date each subsequent month
On May 10, 2015, your membership with freecreditscore.comTM was upgraded to Experian Credit TrackerSM
It is unfortunate that you had an adverse experience while dealing with Experian Credit TrackerSMWe vigilantly strive to provide the highest standards of customer care and satisfaction
Additionally, the statements ascribed to our customer service representative are not in accordance with our policies; we will be addressing these allegations directly with the representative, and will take the appropriate steps to prevent a reoccurrence of such events
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, credit monitoring alerts which were updated daily
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 23, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Revdex.com,I'm just writing back regarding my case# ***With Experien Credit Report, I'm sorry but writing from my phone, and some how the phone got mixed up with dates so pls forgive me, the complaint was from March to January and the total amount that should be refunded was for $and I read that the company was going to refund $but that is only from January to January but what about March to December for $183.90Please help me to ask Experien Credit refund the whole amount.Thank You Very Much,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, *** ** DID call Experian around Decand stated clearly to cancel the membership, and the reason they didn't keep as record could be that instead of cancelling it, the rep tried to offer *** a better price or better package, etcThat's how they make money and to a person without fluent English, it would be misleading and exhausting.Second, the email associated with the beginning of a membership should have some link to activate it, but not just a notice and take it for granted that a consumer will definitely check & accept it.Third, when *** ** emailed Experian in Mayand talk about this, the reply was simply said that there was no record and will cancel it, it didn't even mention a word about the refund.All of the above, along with the $credit report and tiny "important information" on the website, will absolutely mislead customer and grab their money unknowingly*** ** would have canceled the membership if anyone of the practice above being straight forward and considerate for customers.As the records Experian showed, the membership lasted from Decto May.2016, which is totally months and $359.10($per month)The $difference along with Experian's $239.40, are the same money that Experian misled *** ** and took from her pocket, so again we declined it and request a whole $refund.Last but not lease, we can't see or feel and sincere attitude from the reply, especially stating that the $as a "courtesy"
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The charge was initiated fraudulently by a *** *according to you. Since you are not providing the full last name, I can reasonably assume this person is in your employ and you are protecting this person and yourselves by not doing so. I believe you a complicit with this fraudNot having the full last name hampers my ability to file a police report as I'm sure you know

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on April 15, 2015, and followed by a request to cancel the membership on May 29, Email notifications were sent to
the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on June 10, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
PAYMENT INFORMATION:
When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on July 12, 2016, and followed by a request to cancel the membership on October 27, 2016. A Welcome email
notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits will cease, effective November 20, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on October 27, and an additional refund of $on October 31, for a total refund of $87.80. Please allow - business days for these funds to process to your credit card account. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page: Important Information: When you order your $Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian Credit TrackerSM If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership any time within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on December 7, 2016. The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on December 17, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your phone request, your paid benefits will cease, effective January 15, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you To reset your user name/password and unlock your membership, you will need to contact our Customer Care team at 1-866-617-1894, Monday-Friday from a.mto p.mPST or on Saturday & Sunday from a.mto p.mPSTOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund totaling $on December 20, 2016. Please allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for your recent request to remove your personal information from our files. Unfortunately, we are not able to delete your entire online account and profile at this time We are legally obligated to retain records of requests for credit reports from the credit reporting agencies,
to verify permissible purpose under the Fair Credit Reporting Act. In addition, pursuant to federal regulatory requirements, we must retain a customer’s core account information (including any-and-all records of customer complaints pertaining to such account) for six (6) years Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacy.We did, upon your request, deactivate your account, contact information, billing information, and financial information from our active database.We comply with our privacy policy posted on online on our website At the time of your order you opted in to receive emailsWe have gone ahead and opted you out so that you will no longer receive emails from our company.It is unfortunate that you had an adverse experience while dealing with ConsumerInfo.com ConsumerInfo.com vigilantly strives to provide the highest standards of customer care and satisfaction.Thank you for your understanding in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, I would like to say thank you for the refundI completely appreciate it and am thankful. I do take issue with the response. I have wondered if somehow I missed something that was so obvious that I should have seen that I was joining a monthly membership, so I followed my trail to ask for a $credit report again. I was pages in to the Experian website, having given them a fair amount of information about me and nowhere did it mention a monthly membership. I have attached a copy of the last page. It still say $1.04. it is only after I have given my credit card information, buried in the payment details does it mention I am enrolling in some sort of monthly program and that I have to do something special to unenroll. Folks, this is misleading advertising. If what you are offering is of such value that I would want it, then why aren't you actively marketing it instead burying it in gotcha details. I consider my part in this as resolved - again thank youMy only two choices with the Revdex.com was to accept or reject. I couldn't, in good conscience, just accept and walk away. I will continue to watch your site to determine if you will continue this unethical practice or if you will change. I counted on my ability to trust you as an important watchdog of people's monetary wellbeing. I am embarrassed and disappointed to find out that you are running the type of scheme that I thought you were protecting us from
Regards,
*** ***

Thank you for the opportunity to respond to your concerns regarding your membership with Experian IdentityWorksSM Plus.Our records indicate that you enrolled with Experian IdentityWorksSM Plus on February 1, 2018. We apologize for any inconvenience our hold times caused you. We
appreciate the time you took to send us your comments and will consider this feedback as we continue to improve. We canceled your membership on March 13, 2018. A refund has been issued to you for $9.99. Please allow 3-business days for the funds to process to your account.We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM
Our records indicate that you enrolled with CreditReport.comTM on January 4, 2015, and followed by a request to cancel the membership on January 15,
Our website describes each of our offers
and each respective order form details the terms and conditions of the order, including prices and billingThe consumer agrees to these terms when submitting his/her orderIn addition, the consumer certifies that the information given is complete and accurate and that we have authorization to use this information for the outlined purposes
Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on January 23, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to clarify the $charged at the time of your enrollment
Our records indicate that on March 25, you ordered a free Experian(R) credit report from Experian Credit TrackerSM which enrolls you into the 7-day trial of our monitoring productAlso in reviewing
your customer file it appears you purchased and viewed your bureau credit report on March 25,
At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:
PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable
As a courtesy, we have issued a credit for $49.95, at the time of your call on March 27, 2015, When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statement
In the future we recommend visiting *** which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur representative reached out to you on September 15, and spoke with you regarding your membership concerns. Per your request, your paid benefits will cease, effective October 5,
At this time, you indicated that the issue had been resolvedFor any additional assistance, please reach out to our representative at the telephone number provided to youWe appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation