Experian Consumer Services

We appreciate your feedback and have noted your concernsAfter conducting an additional review with the information you providedWe are still unable to locate an account
Our customers are very important to us and we look forward to hearing from you with the information requested in the previous response
Thank you for your understanding and cooperation

Thank you
for writing and expressing your concern regarding your membership with ProtectMyID(R).Our
records indicate that you enrolled with ProtectMyID(R) on October 27, 2015. Our
records additionally indicate that your Welcome Kit was mailed to Broad
Acres Farm Road, Medway, MA
on
October 27, and again on November 20, 2015. As a courtesy, we have arranged to mail you a copy of your
report at no additional charge and the terms and conditions on November 30,
Please allow 7-business days for processing and mailingWe do not
send this information by *** or overnight delivery.At this
time we would like to express our regret that your experience with ProtectMyID(R)
may not have met your expectation or our standard of exc***ce. We appreciate the time you took to send us your comments
and suggestions. We value the input from our customers and assure you we
will give serious consideration to the issues you presented to us. It is
through information provided by customers such as you that we are able to
improve our products and memberships.We strive
for exceptional customer satisfaction and hope we have addressed your area of
concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Obviously, *** ** ** has not read my response and I giving me a canned answerThey did not directly respond to my comments]
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on September 19, The membership was not cancelled; consequently, in accordance
with the published terms of our offer, the credit card provided was charged our monthly membership fee on September 28, A Welcome email notification was sent to the email address provided at the time of enrollment This was followed by a request to cancel the membership on September 28, 2016.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $on October 17, Please allow - business days for these funds to process to your credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership any time within the trial period without charge.We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been trying to access my online credit report for several months, each time they cannot give it to meI know my accounts and am giving the correct information to them for identity proofI am amazed that a so called credit reporting agency is unable to let me see my report yet they let those with erroneous information and a lot less proof of identity put whatever they want on it.I want a report number that will open the latest copy of my credit report when I put my SS# with it
Regards,
*** ***

Thank you for expressing your concerns regarding Experian CreditWorksSM
After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to your wifeIn order to better assist us in locating an account, we are in need of additional
informationWe would appreciate if you can provide us with the following:
aName on the account
bFull credit card number being billed
cBank statement indicating card being billed
Please fax any supporting documents to: (885) 829-***
ATTN: Consumer Relations Group (Complaint ID: ***)
Or, you can mail to:
PO Box
Allen, TX
Our customers are very important to us and we look forward to hearing from you with the information requested above
Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company
Thank you for your understanding and cooperation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM PremiumPer your request, your paid benefits have been discontinued, effective November 16, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on
November 16, 2017. Please allow - business days for these funds to process to your credit card account. We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding the account opened at Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on August 17, 2014, and followed by a request to cancel the membership on May 27, At the time of cancellation,
a one month courtesy refund was issued for $
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
Please be advised that the price disclosed when you subscribed was $
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated daily
We apologize for any inconvenience or misunderstandingIn response to your Revdex.com complaint #*** a courtesy refund of $was issued on June 2, for the remaining membership fees
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding Experian CreditWorksSM.Our records indicate that a one dollar credit report along with a trial membership was ordered on November 22, The membership was not cancelled; consequently, in accordance with the published terms of our
offer, the credit card provided was charged our monthly membership fee on December 1, 2016, and on January 1, A welcome email notification was sent to the email address provided at the time of enrollment On January 4, 2017, you contacted us and the membership was canceled.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 6, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However, I would advise the business to:1. Make their terms clearer on their web site2. Provide a method on their web site to modify or end the service, orProvide a telephone number to contact them (A contact us link was not obvious.)Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Upon careful review of your Experian Credit TrackerSM membership, we can advise the following: A refund in the amount of $was processed back to the card ending in *** The refunded amount can be verified by contacting the bank and providing the ARN (Acquirer Reference Number): ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on January 27, 2014, and followed by a request to cancel the membership on October 4, 2017. A Welcome email
notification was sent to the email address you provided at the time of enrollmentWe wish to emphasize that for the duration of the membership, we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated dailyCustomer satisfaction is our priority; as a courtesy we have issued a refund of $on October 4, and $on October 5, 2017. Please allow - business days for these funds to process to your credit card account. At this time, we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their orderWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Thank You, that's all I wanted was my money back that I did not authorize anyone to take

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on August 27, 2014, and followed by a request to cancel the membership on October 8, At the time of
cancellation, a one month courtesy refund was issued for $plus $sales tax for a total of $to the credit card on file
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on October 14, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main page:
IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $plus $sales tax for a total of $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with ***We understand how upsetting a potential credit card fraud situation can be
*** ***(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides
consumers with credit monitoring services and internet access to their personal credit reports
Our records indicate that a complimentary Experian(R) credit score along with a trial membership in *** was ordered on April 13, utilizing an *** *** card with the last four digits ***Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on April 22,
Additionally, our records show that you contacted CIC on April 16, 2015, and stated that you are the holder of the *** *** card, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your *** *** cardIn response, CIC cancelled the membership
We apologize for any inconvenience or misunderstandingCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on April 17, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with FreeCreditReport.com(R) on February 16, 2014, and followed by a request to cancel the membership on July 16, At the time of cancellation,
a one month courtesy refund was issued for $
On March 29, your membership with FreeCreditReport.com(R) was upgraded to Experian Credit TrackerSM
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
Please be advised that the price disclosed when you subscribed was $
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated daily
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on July 21, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM. Our records indicate that you ordered a one dollar credit report along with a trial membership on March 15, 2017. The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on March 24, 2017, and on or around the 24th of each subsequent monthA welcome email notification was sent to the email address you provided at the time of enrollmentOur records further indicate, on July 10, 2017, you contacted us to cancel your membership. The membership was immediately cancelled and a refund was issued for $We have, as a courtesy, issued an additional refund totaling $on January 26, 2018. Please allow - business days for these funds to process to the credit card accountAt this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We feel it is important to keep our customers informed. The following is an excerpt from our Global Terms and Conditions: If you do not cancel your free trial membership within days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit monitoring, on the first day of each successive membership termFurthermore, in regards to your request for reimbursement of the bank/credit card fees, our policy states that we are not responsible for any credit card fees, overdraft charges or bank fees if your account contains insufficient funds. Since your Credit Card Company/Bank has assessed this fee, we recommend that you contact them as it relates to this matter. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation