Experian Consumer Services

Thank you for the opportunity to address your concernIt is unfortunate that you had an adverse experience while dealing with Experian IdentityWorksSM Plus. Experian IdentityWorksSM Plus vigilantly strives to provide the highest standards of customer care and satisfactionAt this time we would like to express our regret that your experience with Experian IdentityWorksSM Plus may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure in our terms and conditions: ONLINE AND/OR MOBILE APPLICATION REQUIREMENTS You must have an email address and provide the same to ECS, and have a Java-compatible browser to receive and/or access your Services online via a mobile application, if applicableAs an online (or mobile application) customer, you are agreeing to receive all notifications via email at the email address on file with ECSYou are obligated to update the email address on file when your email address changesIn the event that ECS is unable to deliver email messages to you, you agree to accept Service notifications in an alternative method, such as direct mail or SMS messagesWe strongly encourage you to select SMS messaging as an alternative method of receiving notifications and alertsYou may select this method by accessing your Customer homepage online and changing your Alert SettingsPlease note, mobile messaging rates may applyAll service alerts are also accessible online in your Alerts Center of your accountThe Services may offer features and services that are available to you via a Website, such as a mobile applications or mobile websiteStandard messaging, data and other fees may be charged by your carrierBy using the mobile features, you agree to be bound by the terms of this Agreement and further agree that we may bill your carrier (if applicable) for any Services you authorizeYou may also purchase services via mobile applications of third partiesAny third party mobile application purchases shall be governed by the purchase terms and conditions of the third party from which you are purchasing servicesYou also agree that we may send communications to your mobile device and collect information from your device, as described in our Privacy Policy and/or Ad Targeting PolicyIn the event that you fail to or otherwise do not update your email address on file with ECS, and thus ECS is unable to deliver email messages to you, you nonetheless understand and agree that any paid Service will be fulfilled at the price agreed upon at the time that you placed your order or enrolled in the ServiceWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ***.Our records indicate that you enrolled with *** on April 28, 2014, and followed by a request to cancel the membership on April 9, We do not have any record of you requesting
cancellation prior to being charged for the membership feeEmail notifications were sent to the email address you provided at the time of enrollment.At the time of cancellation, a one month courtesy refund was issued for $to the credit card on fileAs a courtesy we have issued an additional refund of $on April 11, 2015.Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with *** may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:IMPORTANT INFORMATION When you order your free credit score here, you will begin your 7-day trial membership in freecreditscore.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge. Please be advised that the price disclosed when you subscribed was $9.99.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM
Our records indicate that you enrolled with CreditReport.comTM on November 2, 2014, and followed by a request to cancel the membership on November 28,
Customer satisfaction is our
priority, as a courtesy we have issued a refund of $on December 1, Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
Please be advised that the price disclosed when you subscribed was $
It is unfortunate that you had such an adverse experience while dealing with CreditReport.comTMHowever, while servicing several hundred thousand customers, experiences like this are the exception and not the ruleCreditReport.comTM vigilantly strives to provide the highest standards of customer care and satisfaction
I hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on September 4, 2014, and followed by a request to cancel the membership on September 16, 2014. A welcome email
notification was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on September 20, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to clarify the $charged at the time of your enrollment.Our records indicate that on March 31, you ordered a free Experian(R) credit report with $1(dollar) FICO(R) Score from Experian.com which enrolls you into the 7-day trial of
our monitoring product. Also in reviewing your customer file it appears you purchased your bureau credit report on March 31, 2015.At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundableWe have issued a credit for $49.95 on April 14, When we issue a credit it takes hours to post to your financial institution, however it can take from 3-days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statement.In the future we recommend visiting *** which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies

Thank you for the opportunity to respond to your concerns regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on October 29, 2017. In response to your complaint, the membership was canceled on March 16,
2018. We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. Customer satisfaction is our priority. On March 16, 2018, we issued a refund to you for $Please allow 3-business days for the funds to process to your account.Our records also indicate that you are currently enrolled in our free credit monitoring membership, Experian CreditWorksSM Basic. We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total. Our records indicate that you enrolled with CreditCheck(R) Total on February 20, 2017. A welcome email notification was sent to the email address you provided at the time of your
enrollment. The membership was canceled on March 1, 2018.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 1, 2018. Please allow - business days for these funds to process to your credit card account. At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.Our records further indicate that you were enrolled in our free membership, Experian CreditWorksSM Basic. In response to your complaint, the membership was also canceled on March 1, 2018.We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ***(R)Our records indicate that you enrolled with ***(R) on March 13, 2015, and followed by a request to cancel the membership on March 23, 2015. Customer satisfaction is our
priority, as a courtesy we have issued a refund of $on March 24, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with ***(R) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in ***If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled on September 10, 2017, and followed by an email request to cancel the membership on February 1, 2018. There has been no billing since the paid
membership ended on February 19, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their orderWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for the opportunity to respond to your concerns.Our records indicate that you enrolled in our free membership, Experian CreditWorksSM Basic, on May 24, 2017.Our records also indicate that a membership was initiated with Experian CreditWorksSM on May 24, for your husband. The
membership was not canceled; consequently, the card on file was billed our monthly membership fee on June 24, 2017, and on or around the 24th of each following month. On August 24, 2017, the benefits of the membership were upgraded and the monthly price increased from $to $24.99. Notifications were sent regarding this change. On August 7, 2017, an additional charge of $was billed as the result of a system error. This charge was refunded in full on August 11, 2017. On October 5, 2017, you contacted us and the membership was canceled. On this date a refund was issued to you in the amount of $24.99. Please allow 3-business days for these funds to process to your account.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their order.Customer satisfaction is our priority. As a courtesy, we have issued an additional refund of $on October 7, 2017. Please allow 3-business days for these funds to process to your account.We hope the above information is helpful to you in considering this matter

Thank you for the opportunity to address your concerns
ConsumerInfo.com(R), Inc., via its product Experian Credit TrackerSM, is an affiliate of Experian(R) that provides credit monitoring and internet access to the customer’s personal credit reportsWe assist the customer in accessing their
credit report online and answer questions regarding our products
In your complaint you indicate that you were previously able to access your Experian(R) report and FICO(R) Score through your membership on a regular basis, but are now unable to do so
Our records indicate that on October 24, you ordered a credit report along with a membership in Experian Credit TrackerSM
On February 22, 23, and of 2016, you contacted our call center for assistance regarding the issue experienced in accessing your reportAs a courtesy, on February 22, and February 25, 2016, our agents issued refunds in the amount of $each, totaling $
On February 26, our agent contacted you in response to your complaintAfter completing identity verification we updated your name on file to match your legal nameOnce this was done an Experian(R) report and FICO(R) Score were successfully generated via your membership
We apologize for any inconvenience or misunderstandingWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R).Our records indicate that you enrolled with Freecreditreport.com(R) on January 22, 2015, and followed by a request to cancel the membership on January 30, 2015. Customer satisfaction is our
priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on January 31, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:*IMPORTANT INFORMATION When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge. Click here to access your free annual credit report available under federal law.Please be advised that the price disclosed when you subscribed was $17.99.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns.Our records indicate that you enrolled with Experian Credit TrackerSM on November 9, 2016. A welcome email notification was sent to the email address you provided at the time of your enrollment. On April 12, 2017, the membership
was canceled in response to Revdex.com complaint ***. In this complaint, you indicated that you were dissatisfied that your discounted rate had ended and that your membership had resumed at full price. On this date, a refund was issued to you in the amount of $124.95.Our records also indicate that on November 29, 2016, a membership was started with CreditCheck(R) Total. The membership was not canceled within the trial period; consequently, you were billed our monthly membership fee on December 9, 2016, and on or about the 9th of each following month. Email communications were also sent for this account. On January 9, 2018, you contacted us and the membership was canceled. On this date, a refund was issued to you in the amount of $29.95. We apologize for any misunderstanding or inconvenience. On February 2, 2018, we issued funds to your card issuer in the amount of $59.90. On February 3, 2018, we issued additional funds to the card issuer in the amount of $29.95. For further details regarding these funds, please contact your card issuer. Our websites describe the offers and the order forms detail the terms and conditions of the offers, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderThe CreditCheck(R) Total website displays the following:IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We also have an account for you with our free credit monitoring membership, Experian CreditWorksSM Basic. In response to this complaint, the Experian CreditWorksSM Basic membership was canceled on February 5, 2018. We hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you ordered a one dollar credit report along with trial membershipThe membership was not cancelled; consequently, in accordance with the published terms of our
offer, the credit card provided was charged our monthly membership fee on July 16, We received notification from you to cancel the membership on July 18, A Welcome email notification was sent to the email address you provided at the time of enrollment
Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThe consumer agrees to these terms when submitting their order
We have, as a courtesy, issued a refund of the monthly feePlease Allow - business days for these funds, an amount totaling $24.99, to process to the credit card account
We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian(R), please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com
However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on September 8, We apologize for any inconvenience our hold times caused you We appreciate the time you took to
send us your comments and will take this feedback into consideration as we continue to improve The membership was canceled on September 16, 2017, and no monthly membership fee was billed.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is an account, however, my bank has resolved the issue and reversed the chargeAgain I ask you to make clear the wording on your siteThanksRegards,
*** *** **

Thank you for informing us of your recent experience with ***) TotalWe understand how upsetting a potential credit card fraud situation can be
***), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers
with credit monitoring services and internet access to their personal credit reportsIn addition, the consumer certifies that the information given is complete and accurate and that we have authorization to use this information for the outlined purposes
Our records indicate that three complimentary Experian(R) credit reports along with a trial membership in ***(*) Total were ordered on November 5, utilizing a *** *** with the last four digits ***Since the complimentary trial memberships were not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on November 14, on each account.Additionally, our records show that you contacted CIC on March 20, 2015, and stated that you are the holder of the *** Card did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your *** CardIn response, CIC cancelled the memberships and locked the accounts
Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on each of the accounts, totaling $on April 26, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
Thank you for addressing your concerns regarding the FICO Credit Score
FICO Scores are developed by *** *** ***There are many credit score models used in the marketplace, and lenders may use whichever model(s) they preferFICO Scores are used by the majority of lendersThe advantage of FICO Scores is that they can be the same scores used to make many credit granting decisions, no matter which scoring model their lender uses
*** has over million *** members and has given away over million free credit reports with proportionally few complaintsHowever, the people posting to the internet obviously had unfortunate experiences while dealing with our products and/or customer care center
Unfortunately, there are situations where consumers have not sufficiently reviewed the terms of the offer contained in the disclosuresIn such circumstances, CIC makes every effort to accommodate consumer complaints and requests for refunds
We regret these situations occur even occasionally and work hard to maintain a high caliber of service making these situations the exception and not the rule
We apologize for any inconvenience or misunderstanding; however, we are not Experian(R) the credit bureau
We hope the above information is helpful to you in considering this matter

Thank you for expressing your concerns regarding Experian Credit TrackerSM
*** ***(“***”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit
reports
Our records indicate that a free Experian(R) credit report was ordered at Freecreditreport.com(R) on August 6, This offer is free and does not require a credit card for ordering
Additionally our records show that a FICO(R) Score was ordered on August 8, This order is not included in the free report offer and begins a $(dollar) 7-day trial in Experian Credit TrackerSMOur website describes the offer in detail and the order form details the terms and conditions of the offer, including billing at the end of the $(dollar) trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThis was agreed to when submitting the order, and was followed by a request to cancel the membership on August 8,
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processThe following disclosure is displayed on the order form, where your credit card information is entered:
PAYMENT INFORMATION
When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee
Also in reviewing your customer file it appears you purchased and viewed your 3-bureau credit report on August 9, This product is not included in the trial offer and is always advertised as for a feeThe price for this product is listed in two places on the order form, and the following disclosure is displayed on the 3-bureau credit report order page:
PAYMENT INFORMATION
Note: Your credit card will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on August 13, for the 3-bureau credit reportPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** *, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to address your concern regarding the billing of your account
In reviewing our records they indicate that you enrolled with *** on February 2, We also show that on December 10, you contacted us to cancel your membershipOur records also
indicate that you agreed to maintain the membership in response to our retention efforts, in this case a 50% discount for monthsOn April 19, your membership was upgraded to Experian Credit TrackerSMYou contacted us again on April 21, 2015, at which time the membership was cancelled
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
PAYMENT INFORMATION
When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee
Please be advised that the price disclosed when you subscribed was $
We apologize for any inconvenience or misunderstanding because of our offersAs a courtesy, we have issued a refund of $on April 28, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation