Experian Consumer Services

Thank you for writing and
expressing your concern regarding your membership with CreditCheck(R) Total.Our
records indicate that you enrolled with CreditCheck(R)
Total on November 6, 2015, and
followed by a request to cancel the membership on December 8, 2015.  A Welcome email notification...

was
sent to the email address you provided at the time of enrollment.Customer satisfaction is our
priority, as a courtesy we issued a refund of $29.95 on December 9, 2015.
We also issued an additional refund of $1.00 on December 9, 2015, for a total
refund of $30.95. Please allow 3 - 5 business days for these funds to process
to your credit card account.  It is also
important to note that this refund should appear on your next credit card
statement.At this time we would like to
express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our
standard of excellence.  We feel it is
important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure
on our product landing page:IMPORTANT
INFORMATION When you order your $1 3-Bureau Credit Report & FICO(R) Scores, you will
begin your 7-day trial membership in CreditCheck(R) Total. If you don't cancel
your membership within the 7-day trial period**, you will be billed $29.95 for
each month that you continue your membership. You may cancel your trial
membership anytime within the trial period without charge.We appreciate the time you
took to send us your comments and suggestions. 
We value the input from our customers, and assure you we will give
serious consideration to the issues you presented to us.  It is through information provided by
customers as you that we are able to improve our products and memberships.We strive for exceptional
customer satisfaction and hope we have addressed your area of concern to your
expectation.

Thank you for writing and expressing your concern regarding your membership with Experian [redacted].
Our records indicate that you enrolled with [redacted] Total on February 10, 2011, and on May 31, 2015, your membership with [redacted] Total was upgraded to Experian [redacted]...

[redacted]. A welcome email notification was sent to the email address you provided at the time of enrollment.
Our records also indicate that you accepted a discount offer of 50% off the monthly membership fee of $29.95 on January 25, 2011 for 24 months. On August 24, 2015, a one month courtesy refund was processed in the amount of $29.95, plus sales tax of $2.66, for a total of $32.61.
Based upon your comments, I have refunded the charges of $329.45, plus sales tax of $29.26, for a total of $358.71, for an overall total of refunds equaling $391.32, including sales tax. You will receive them within 3 to 5 business days. Please also note that your membership with Experian [redacted] has been cancelled effective August 26, 2015. Please accept our apologies for any inconvenience or misunderstanding. If you have any questions or concerns, please call our call center representative at ###-###-####
At this time we would like to express our regret that your experience with Experian [redacted] may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION
When you order your $1 3-Bureau Credit Report & FICO® Scores, you will begin your 7-day trial membership in CreditCheck® Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Please be advised that the price disclosed when you subscribed was $22.95.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on December 4, 2015, and followed by a request to cancel the membership on March 19, 2016. At the time of cancellation,...

a one month courtesy refund was issued for $21.95.
Our records indicate that as of March 19, 2016, your bank has accepted the fees, an amount totaling $65.85. We are therefore unable to refund the monies directly to you, as your bank has received the refund for you. Please contact your bank for more details regarding this matter.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependant on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call 1-888-397-3742. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never ordered any credit monitoring service. Thank you for refunding 1/2 of the money you charged me, now kindly refund the remaining $21.95.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on May 9, 2016, and followed by a request to cancel the membership on June 20, 2016. A Welcome email notification was...

sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $43.90, plus sales tax of $2.74, for a total of $ 46.64, on June 22, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered:
When you order your $1 Credit Report and FICO® Score here, you will begin your 7-day trial membership in Experian CreditWorks™. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95/month, plus $1.81 sales tax for a total of $23.76/month, for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call 1-888-397-3742. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
In reviewing our records they indicate that you enrolled with Experian Credit TrackerSM on January 11, 2011.  We also show that on March 3, 2011 you contacted us to cancel your...

membership, which is 44 days beyond the end of your $1 trial.  Our records also indicate that you agreed to maintain the membership in response to our retention efforts, in this case, a Discounted Membership Billing of $7.47 for 24 months.  You contacted us again on October 16, 2014, at which time the membership was cancelled.  At the time of Cancellation, a two month courtesy refund was issued for $29.90.
We apologize for any inconvenience or misunderstanding because of our offers.  As a courtesy, we have issued a refund of $134.55 on October 22, 2014.  Please allow 7 – 10 business days for these funds to process to your credit card account. 
Please be aware, however, that this refund may not be reflected on your credit card statement for 1 – 2 billing cycles.
 
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  The below disclosure is displayed on the main page:
Important Information: When you order your $1 Credit Report & Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period**, you will be billed $14.95 for each month that you continue your membership. You may cancel your trial membership any time within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for bring your concerns to our attention regarding the accounts opened on October 29, 2009 and September 21, 2010
Our records indicate that on October 29, 2009 you signed up for credit monitoring on one of our websites: Freecreditreport.com(R).We do not have any record of you...

requesting cancellation prior to being charged for the membership. Therefore, in accordance with the published terms of our offer, the credit card provided was charged the monthly membership fee. You contacted us on February 9, 2011, to cancel the membership.
Our records also indicate that a membership with CreditReport.comTM was opened on September 21, 2010. We received notification to cancel this membership on August 1, 2014. At that time a refund of $24.95 was issued.
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $1 Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.com. If you don't cancel your membership within the 7-day trial period*, you will be billed $24.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $274.45, Please allow 7-10 business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
In regards to your request for reimbursement of the bank/credit card fees, our policy states that we are not responsible for any credit card fees, overdraft charges or bank fees if your account contains insufficient funds. Since your credit card company/bank has assessed this fee, we recommend that you contact them as it relates to this matter.
We hope the above information is helpful to you in considering this matter.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 119326*5, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Date Sent: 1/19/2017 1:15:18 PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I accept the amount of $253.61 but would like to point out to Experian it is still $87.80 short.  The unauthorized charges taken from my account amounted to $366.40.
Experian credited my account $24.99 and after filing a complaint with the Revdex.com, an additional $253.61, however, there still remains $87.80 in unauthorized debits from my account which I am entitled to additionally receive.  I will then be satisfied with the result.
I will wait for the business to perform this action and will then consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do accept the financial compensation proposed by the company, but their method of repayment through my credit card is unacceptable. I canceled the credit card that they have on file, so I would not be able to receive funds through the account. They will need to send me a check rather than put money on a debit card that no longer is in service. If they agree to send a check, I will be satisfied with the resolution. Mailing address is [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That is unfortunate.To summarize, I paid you for protection.  I can't get anyone yo talk to me, and you cancel my subscription because I complained.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for your help in resolving this issue Revdex.com.
Regards,
[redacted]

Thank you for expressing your concerns regarding CreditCheck(R) Total
After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs Sequentia S. In order to better assist us in locating an account, we are in need of additional...

information. We would appreciate if you can provide us with the following:a. Full credit card number being billed
b. Bank statement indicating card being billed
Please fax any supporting documents to: (885) 829-9851
ATTN: Consumer Relations Group (Complaint ID: [redacted])
Or, you can mail to:
PO Box 2390
Allen, TX 75013
Our customers are very important to us and we look forward to hearing from you with the information requested above.
Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company.
Thank you for your understanding and cooperation.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for contacting us regarding the accounts opened at Experian Credit TrackerSM.
Experian Credit TrackerSM does offer a $1.00(dollar), 7-day trial membership in a monthly credit monitoring product. Our website describes the offer in detail and the Order Form. Details along with the terms...

and conditions of the offer, including billing at the end of the $1.00(dollar), 7-day trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. This was agreed to when submitting the order.
Our records indicate that [redacted] and [redacted] enrolled with Experian Credit TrackerSM on April 20, 2015. The memberships were not cancelled within the $1.00(dollar), 7-day trial period. Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $21.95, for each of their accounts, for total of $43.90 on April 30, 2015.
On May 1, 2015, we received notification from [redacted] and [redacted], to cancel the memberships. As a courtesy, we have issued a refund of the monthly membership fees of $21.95, plus $1.00, for a total of $22.95, on each account, for an overall total of $45.90 on May 11, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Credit score calculated based on FICO Score 8 model. Your lender or insurer may use a different FICO Score than FICO Score 8, or another type of credit score altogether. Learn More.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership charges with Experian [redacted].  Our records indicate that you ordered a one dollar credit report along with a trial membership on October 24, 2016.  A welcome email notification was sent to the email address...

you provided at the time of enrollment. Per your request, your paid benefits ceased, effective October 27, 2016. You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Additionally, we located another membership using your credit card information, under another name.  This membership was used to order a 3 bureau credit report.  The charges of $43.40 happened on this membership on October 31, 2016. If you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use. Customer satisfaction is our priority, as a courtesy we have deactivated your credit card on the second membership and issued a refund of $43.40 on November 8, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We hope the above information is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a low level worker that can only pump out simple statements that have nothing to offer.  It shows how big companies today have no accountability.  I am done.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.To Experian, I'm not sure if the mobile version differs from the computer version, but when I signed up for the $1 credit view, there was nothing telling me that I'd be charged for the creditworks. I went back through it to make sure and it doesn't specify anything about creditworks until the end it has ot at the bottom and lists what it does, but it says $0.00 and doesn't say anything about free 7 day trial. I requested the refund of $46.64, I had to push and push for it, but you have finally given it back, so I will consider this complaint resolved and never use your services again in the future. Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed your response made to Experian in reference to complaint ID [redacted]. Please Note that I have received a credit to my credit card in the disputed amount of $21.95 and my balance is back to "normal."
Thank you for your time and action on my behalf in resolving this matter.
Kind Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on February 3, 2014 and followed by a request to cancel the membership on August 16, 2014. At the time of cancellation,...

a one month courtesy refund was issued for $15.88 to the credit card on file.
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $89.70 plus $5.58 sales tax for a total of $95.28 on September 13, 2014. Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $14.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank
you for writing and expressing your concerns regarding your membership with Experian Credit Tracker? and the charge to your card on file.As
an initial matter, please note that, ConsumerInfo.com, Inc.® (“CIC”) and its
product Experian Credit Tracker?, is an affiliated company of Experian®,...

the credit reporting
agency, and in that capacity offers a variety of credit monitoring products
that include online access to consumers’ personal credit reports and
scores. Our records indicate
that on December 17, 2015 a customer care representative contacted you and cancelled
the membership that was charging your credit card on file.As a courtesy
we have issued a refund of $299.40 please allow 3 to 5 business days for
the refund to process to your account.We strive for exceptional customer satisfaction and hope we
have addressed your area of concern to your expectation.