Blue screen appeared with critical error warning and to contact MicrosoftWhen I called the number I was asked for permission to access the computer and when this was receiver an analysis was done and I was informed I needed m higher care and was directed toVirus Eraser who for a fee fixed the problem and that I had protection for a yearMonths later I queried my son who has computer knowledge and he suggested removing the program and said even that may not eliminate the supposed malwareUpon removal I received a call from Virus Eraser and was rude and told them I was on to them and hung upAfter a number of calls from them I put a call block on them and changed my credit card as in the original call the had my card number from the original problem
I received a popup on my computer on June 2, stating that I had computer problems and needed to call a *** certified technicianBecause of the loud beeping noise on my computer which caused me to panic, I calledI paid $1,to fix the computer and install Virus EraserMy credit card was charged by Virus Eraser not their resellerOn June 3, I called Virus Eraser requesting a refund as I decided I did not want the service completed nor the product (computer was shutdown before either was completed)The contract and website states that there is a 30-DAY MONEY BACK GUARANTEE for all services and productsI spoke to a gentleman named ***He told me that he would have to charge a one-time fee, on another credit card (which sounds like a scam), for the work done by their reseller, to which I did not wish to pay as the service was not completed and Virus Eraser was never installedBy the end of the conversation, I was promised a full refund of $1,as he would b
In April our computer screen went blue and flashed call the business' phone number because our computer has been compromised Feeling concerned about our computer security,my husband electronically signed a sales agreement and paid $for technical support services and Virus Eraser Antivirus products This week we received numerous phone calls from a vendor claiming to be hired by Virus Eraser, Inc and wanting to remotely tune up our computer I called Virus Eraser, Incto verify that in fact this was a service and that the call was legitimate The service representative stated that the tune up was included in our agreement, but that the network security product had expired since it was only for six months I asked and received an explanation of the difference between the anti-virus product and the network security product The representative listed what services/products were included in the original $907, none of which were detailed in the sales agreementWith the r
Flash came across our monitor screen claiming to be our internet provider (*** ***) It stated we had a virus and to call immediately to fix We thought we were calling our internet provider,as they claimed they were an affiliate of ***We had them fix it to the tune of $ Afterwards we didn't feel right about the charge and called them back They insisted we had to pay an additional charge of $to reverse the charge of $245.50! We also called *** *** who said they had no idea who Virus Eraser was We did eventually get our $reversed on our credit card and were promised a refund of $ We have yet to get that refund This all began on March 31, They stated on April 18th that it would be 5-business days for that refund to occur In our e/mail and phone calls to them they just keep promising the money will be refundedAs of May 18th no refund of $to our debit card They have given advertising and
Virus eraser placed unsolicited virus information onto customers desktopUrging custermer to call due to virusCompany charged customer an absorbant fee to supposedly do work
Ajeet was very helpful in scanning and cleaning my computer He also installed firewall for my network I look forward to my computer and other devices to be problem free
I purchased the so called Virus Eraser on December 3, 2017, due to a supposed virus threat, the company seemed legitimate so I had them fix my computer, so I thoughtAbout a week later I received the same virus threat warningI called them that there product didn't work and I wanted a complete refund of my $273.00, the person I spoke too assured me I would have my funds refunded within working days, as of this date Jan I have not received nor heard from the Company via telephone or e-mailsI didn't get the representatives name that assured my funds would be refundedI contacted *** technical support and have had no problems since, they also said I should report the Company in question to the FCC
Company hacked/froze my computer with message about a virus,don't turn off computer or lose everything, call this number In ignorance I did so and purchased their eraser, yet never accessed it A few months later began receiving phone calls saying Revdex.com was requiring them to issue refunds to all customers and I needed to be logged in to get refund issued electronically I refused saying they could issue refund without logging in or could mail a check They call every day, sometimes several times a day for months Yesterday, when I answered the guy told me their computer crashed, they lost all and had to issue a refund and I needed to log in When I refused, he told me (in many descriptive words) that we could have sex all night and then I would get my refund I am beyond fed up with them I don't want anyone to have to hear or experience what I have
As with several complainants on your website, I am reporting the same kind of issue with VirusEraser I logged in to my computer one afternoon in May to find my screen locked with a message that said that my computer was infected, that I should not close the warning window or re-boot my computer or I would lose filesThe message claimed to be from *** and instructed me to call a number immediatelyI called and someone from VirusEraser answeredThey did not immediately identify themselves as ***, so I was suspiciousI askedThey said that they were a third party vendor contracted through *** to solve these sorts of issuesI allowed the technician to take control of my computer via remote$later and he claimed to have "fixed" the issues and installed the VirusEraser anti-virus softwareIt worked fine for a short time, but then my computer began to act upI called *** directly through their tech support numberOnce the technician was on-line, and
I have Recently had a large amount of calls from people working for this company and I have told them repeatedly not to call me on my cell or house phone because I did not need their services but they have kept calling me over and over since Dec I have continued to hassle me and my family about this and will not stop after being told to on every occasion I am tired of them calling and harassing me when I'm at work and at home I don't not want them to call me ever again because they do not do what they say all they did for me was put a Trojan virus on my computer and I had to get it removed they are a very sorry company
Very Good
Blue screen appeared with critical error warning and to contact MicrosoftWhen I called the number I was asked for permission to access the computer and when this was receiver an analysis was done and I was informed I needed m higher care and was directed toVirus Eraser who for a fee fixed the problem and that I had protection for a yearMonths later I queried my son who has computer knowledge and he suggested removing the program and said even that may not eliminate the supposed malwareUpon removal I received a call from Virus Eraser and was rude and told them I was on to them and hung upAfter a number of calls from them I put a call block on them and changed my credit card as in the original call the had my card number from the original problem
I received a popup on my computer on June 2, stating that I had computer problems and needed to call a *** certified technicianBecause of the loud beeping noise on my computer which caused me to panic, I calledI paid $1,to fix the computer and install Virus EraserMy credit card was charged by Virus Eraser not their resellerOn June 3, I called Virus Eraser requesting a refund as I decided I did not want the service completed nor the product (computer was shutdown before either was completed)The contract and website states that there is a 30-DAY MONEY BACK GUARANTEE for all services and productsI spoke to a gentleman named ***He told me that he would have to charge a one-time fee, on another credit card (which sounds like a scam), for the work done by their reseller, to which I did not wish to pay as the service was not completed and Virus Eraser was never installedBy the end of the conversation, I was promised a full refund of $1,as he would b
WONDERFUL PATIENCE UNDERSTANDING
I feel the service I received was good
In April our computer screen went blue and flashed call the business' phone number because our computer has been compromised Feeling concerned about our computer security,my husband electronically signed a sales agreement and paid $for technical support services and Virus Eraser Antivirus products This week we received numerous phone calls from a vendor claiming to be hired by Virus Eraser, Inc and wanting to remotely tune up our computer I called Virus Eraser, Incto verify that in fact this was a service and that the call was legitimate The service representative stated that the tune up was included in our agreement, but that the network security product had expired since it was only for six months I asked and received an explanation of the difference between the anti-virus product and the network security product The representative listed what services/products were included in the original $907, none of which were detailed in the sales agreementWith the r
It was much more helpful today than yesterday
great responsevery quickvery professional
very quickvery professional
Flash came across our monitor screen claiming to be our internet provider (*** ***) It stated we had a virus and to call immediately to fix We thought we were calling our internet provider,as they claimed they were an affiliate of ***We had them fix it to the tune of $ Afterwards we didn't feel right about the charge and called them back They insisted we had to pay an additional charge of $to reverse the charge of $245.50! We also called *** *** who said they had no idea who Virus Eraser was We did eventually get our $reversed on our credit card and were promised a refund of $ We have yet to get that refund This all began on March 31, They stated on April 18th that it would be 5-business days for that refund to occur In our e/mail and phone calls to them they just keep promising the money will be refundedAs of May 18th no refund of $to our debit card They have given advertising and
*** efficiently resolved the video pissues that I was having on my laptopAlso, the anti-virus program cleaned up my computer
Virus eraser placed unsolicited virus information onto customers desktopUrging custermer to call due to virusCompany charged customer an absorbant fee to supposedly do work
Ajeet was very helpful in scanning and cleaning my computer He also installed firewall for my network I look forward to my computer and other devices to be problem free
THE PEOPLE HAVE BEEN EXTREMELY HELPFUL RESOLVED VARIETY OF ISSUES VERY HAPPY AND GRATEFUL
good
I purchased the so called Virus Eraser on December 3, 2017, due to a supposed virus threat, the company seemed legitimate so I had them fix my computer, so I thoughtAbout a week later I received the same virus threat warningI called them that there product didn't work and I wanted a complete refund of my $273.00, the person I spoke too assured me I would have my funds refunded within working days, as of this date Jan I have not received nor heard from the Company via telephone or e-mailsI didn't get the representatives name that assured my funds would be refundedI contacted *** technical support and have had no problems since, they also said I should report the Company in question to the FCC
Company hacked/froze my computer with message about a virus,don't turn off computer or lose everything, call this number In ignorance I did so and purchased their eraser, yet never accessed it A few months later began receiving phone calls saying Revdex.com was requiring them to issue refunds to all customers and I needed to be logged in to get refund issued electronically I refused saying they could issue refund without logging in or could mail a check They call every day, sometimes several times a day for months Yesterday, when I answered the guy told me their computer crashed, they lost all and had to issue a refund and I needed to log in When I refused, he told me (in many descriptive words) that we could have sex all night and then I would get my refund I am beyond fed up with them I don't want anyone to have to hear or experience what I have
As with several complainants on your website, I am reporting the same kind of issue with VirusEraser I logged in to my computer one afternoon in May to find my screen locked with a message that said that my computer was infected, that I should not close the warning window or re-boot my computer or I would lose filesThe message claimed to be from *** and instructed me to call a number immediatelyI called and someone from VirusEraser answeredThey did not immediately identify themselves as ***, so I was suspiciousI askedThey said that they were a third party vendor contracted through *** to solve these sorts of issuesI allowed the technician to take control of my computer via remote$later and he claimed to have "fixed" the issues and installed the VirusEraser anti-virus softwareIt worked fine for a short time, but then my computer began to act upI called *** directly through their tech support numberOnce the technician was on-line, and
Tech fixed my all issues
I have Recently had a large amount of calls from people working for this company and I have told them repeatedly not to call me on my cell or house phone because I did not need their services but they have kept calling me over and over since Dec I have continued to hassle me and my family about this and will not stop after being told to on every occasion I am tired of them calling and harassing me when I'm at work and at home I don't not want them to call me ever again because they do not do what they say all they did for me was put a Trojan virus on my computer and I had to get it removed they are a very sorry company