Expressway Motors

Good Morning,Hope everything is well, TNT has received complaint from [redacted] in Port Saint Lucie Florida, the invoice is dated August 04, Once our company receives an order our scheduling deparment has to make sure that we have a full truck load in the area Mr [redacted] was contacted to be ale to get installed on Septemer 22nd with no return call, this was the first attempt to schedule we also made a 2nd attempt on December 7th with no return phone call as well Our company has made efforts to install and set up unit but wee have had no success in contacting customer, as far as deposit our company those not received any type of payment until unit is installed The actual deposit was given to Clark Harris which he keeps for selling unit, customer can contact dealer to see if he would refund deposit.As a company we are willing to go ahead and set up appointment with customer for the week of January 25th and 26th he would be contacted the week of the 18th to set up an appointment, if customer is willing to get unit set up please give us a call with corrected number or a secondary number so that we can get everything set up If there is any other questions feel free in contacting our officeSincerely, Estephanie [redacted] Customer Service Manager

Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Several attempts had been made to pair devicesAfter not being able to pair phone to vehicle, it is due to technology not allowing this to be done All safety issues required by Massachusetts State law have been met

Customer came in and drove a [redacted] without NavigationWe had only [redacted] with Nav on the lot that day and our Key Track System shows us that the key for that specific unit with Nav was not checked out to be shown or drivenCustomer saw the Entune and assumed it had Nav but never asked salesperson if it actually had NavigationCustomer was sold the unit they test drove

To whom it may concern, Hope everything is well, in reference to Mark [redacted] we have reviewed complaint and understand we had issues with trying to schedule The repair was over a year old and the number on the repair order was incorrect and was not able to schedule the last truck sent out was clearing area The Courtnie was advised to send order for repair since we had received several email from dealer and wanted to go ahead and take care of repairs TNT apologize if customer felt threaten by our installer we have never had any issues with our installers of that nature TNT has review all of the issues and is willing to deduct $for installer and customer service received how ever we do not feel that paying two hundred for a building that has been used for almost a year is reasonable Sincerely, Estefani [redacted] Customer Service & Scheduling Manager

Good afternoon, Hope everything is well, inference to complaint received TNT acknowledges repair and have spoken to customer several times in reference to repair order We have explained that we are working on a truck load and would get it repaired as soon as possible As a reminder our building are not air tight or sealed tight they will have gaps on the structure and it has also been explained We have scheduled customer for Friday October 6th and have sent email as well as made several phone calls to notify customer with no luck Please let me know if any further information is neededWe apologize for the inconvenience Sincerely, Estephanie M***Customer Service Manager

Good Morning,Hope everything is well, in reference to [redacted] TNT acknowledges the issues with customers building The installers did put up the wrong building giving customer a better building we have offered customer to keep building as is with no extra charge, customer denied offer and we are working on trying to get everything rescheduled back out to replace structure Margaret our scheduling rep has keep in touch with customer in reference to trying to schedule back out as well as emailing her status As soon as we can definite date customer will be contacted two to three days prior and set up an appointment.If there is any other information required please let us knowSincerely,Estephanie M***Customer Service Manager & Scheduling Manager

Good Morning Ma'am, It was very nice speaking with youI am happier that we are in an agreement of the paperwork being redone to meet what had been discussedWe will see you soon here at the dealership for your paperwork to be signedHave a wonderful day Ma'am

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If there were no prizes left, why wasn't I told that by the representative when I visited the establishment, instead of 'I'll take down your information, and when your prize is chosen, you'll receive an email?'.] Regards, [redacted]

Good morning Mr [redacted] , My name is [redacted] and I am the Customer Relations ManagerUpon looking in to your complaint, the reason no one has been able to answer your question on this refund is because the name listed on the account is [redacted] , we have been looking for your name onlyWe have found your receipt and I will be more than happy to refund your credit cardI am able to refund this over the phone if you would like or I am here today until 6:pm if you would like to come by then My telephone number is: [redacted] Regards, [redacted] Customer Relations Manager

As stated in a previous response, "Initial documented complaint that was signed, was on a Check Engine Light on" we scanned the engine for that code, you then added a slight noise when your ASM [redacted] contacted you with the codesThat slight noise was in the rear of vehicle, bolts were tightened and it stopped the slight noiseWe made necessary repairs which causing the check engine lamp to illuminateWhen you left the dealership, you came back in and that is when a noise from the front was heardAs the Service Manager and your Service Adviser explained, this noise is from the internal works of your engineTo diagnose that noise would require the engine to be taken apartThis is the reason it is advised for a replacement engineService Manager offered to apply money spent on repair to be applied to the future repair of an engine or assist with trade on another vehicle Expressway Toyota is requesting this case be closed Thank you

Hope everything is well, in reference to [redacted] we have received complaint and have several attempts on the repair the first time that the installers came out they were not able to do any repairs because they needed a welding machine The second time the installers came out to complete repairs she refused the repair she did not want installers to weld on sight, At that point she was contacted to notify her that the welding on sight would have to be done so that the inspection would pass and she agreed The installers came out on November 9th to do repairs and on November 16th Mrs [redacted] contacted our South Carolina schedulers scheduler at 12:pm to inform her that the building had passed inspection and the only other information needed was contractor license numberRosa provided information required and also informed her that if she needed city license that would be a different number but if it was required to give us a call, Mrs [redacted] thanked our scheduler for taking care of the issued and would let us know if she needed further assistance TNT is willing to provide information needed to pull permit and the repair would have been taken care of the second time she was scheduled bur she refused for repair to be completed Please let us know if City license are required to pull permit or any other information.Sincerely,Estephanie M***Customer Service & Scheduling Manager

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Okay, so if this was a legitimate contest, and not a ploy to get people in the door to try to sell them on a line of credit to buy a car, can you tell me who won the new [redacted] and the winner of the $25,000? Don't companies that hold contests such as this obligated to reveal the names of prize winners?] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: Again, the first attempt the wrong roof was sentSecond attempt the wrong color was sentThird attempt the carport could not be constructed as per our agreementAs a customer am I expected to accept whatever material is sent even if it’s wrong ? You received no funds towards this purchaseAs a salesman/ representative of TNT, shouldn’t you as a company instruct your salesman to refund our deposit? After all it is your product he was selling usYour response is totally unacceptable & is in no way on how to run a business Regards, Al Vega

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] You know I'm not going back and forthYou claim that all you guys did was to clear the engine lightWhich the engine light came back on as soon as I drove it out of the dealerWhen [redacted] called me I asked her before repairs were to be done to please check engine noise it is not my fault that you guys write for issue that has engine lightWhen I made an appointment for the noise and engine lights turned on I would care less about an engine lights on as long it was driveable it was the noise that was my concerned and your mechanics decided to do whatever as long as you get payedI understand that parts can't be taking apart after done but the amount of money I payed a mechanic to then tell me that internal engine is bad was ridiculousAnd to tell me after if you buy the engine we will put the money tords an engine or a car trade because you guys didn't catch beforeNow my question is do you think is worth me putting a used engine that you guys said was going to cost and who knows how much the labor was going to be on a [redacted] that probably the book value was less then the total it selfSo there for the offer was not worth it so thanks but no thanks I will tell you this I will never recommend anyone to go to this dealer for service or to buy especially if is a women going in to repair because a women like me will want car be repair and pay whatever it is for repair but it seems like I would of had to pay thousands before one of your mechanic figure out the problem to a carVery very unsatisfied with the service that you offer as mechanic and business wise Regards, [redacted]

Good Afternoon, Hope everything is well, in reference to Jake ***, we received and review complain we understand when carport was installed some repair were pending on unit installed We had a repair sent out to replace cracked window which was done as far as the walk in door we can not move door on unit As per customer contract he has only paid for two garage door to be installed on side of building which were done the walk in door was not charged for a header on side there for it was installed as we normally do installations On invoice received by Manning Buildings and by customer there is no footage of the garage door and walk in door at this point the only thing we can are able to do is issue a refund of $but we are not able to alter building once its installed Sincerely, Estephanie [redacted] Customer Service & Scheduling Manager

To whom it may concern, In reference to Steve [redacted] the unit has been installed and we have received payment for to unit we would like customer to please refer to terms and conditions that he agree upon which states "scheduling Delivery and Installation: Seller will make a good faith effort to deliver and install the Unit within days after Seller's acceptance of this Contract, and will notify buyer at least hours before delivery Buyer may, by written notice received by Seller not more than days after Seller's acceptance hereon, delay the delivery and installation for up to days In no event will Seller be liable for any damage or consequential damages resulting from any delay in delivery or installation of the Unit."Mr [redacted] has signed and agreed to the terms and condition per our signed contract at this point we are not able to issue any type of refund but we can come out and remove unit and issue refund for balance received at time of installation Sincerely,Estephanie [redacted] Customer Service & Scheduling Manager

To whom it may concern, TNT Carports has received complaint for Mr [redacted] and have attached a copy of invoice given to customer at time of pick up The customer originally received a 13% discount when order was placed when he contacted us about picking up unit he was given an additional 15% discount for picking unit up On top of that customer was also deducted one hundred dollars for build over fee, as far as deducting for colored screws we are not able to deduct anymore from invoice since our company those not provide colored screws Id any of our customers prefer colored screws then they are asked to provide them at time of installation or we can do a special order at additional cost depending on size of unit TNT carports believes that they have issued a fair amount of discount of $1,for picking up unit, if customer wants to give us a call to explain discount given or go over invoice provided have him give us a callSincerely, Estephanie [redacted] T-N-T Carports, IncT-N-T Metal Buildings, IncCustomer Service & Scheduling Manager Office: [redacted] Fax: [redacted] Email: [redacted] Website: www.tntcarports.com

Hope everything is well, in reference to [redacted] I have reviewed complaint and the order was scheduled out back in April 15th and we took out building customer ordered I am not sure as to what happened when the previous building was order but they were not the same The customer called requesting refund on previous carport ordered a couple of years ago the order was pulled and he was not charged extra, the new order that was placed was revised and scheduled back out and have a signed contract showing the work was completed and satisfied by John [redacted] From June 16th the scheduled and installed date I have not received any call from customer requesting a repair The customer spoke with scheduler wrote up the repair and are working on send out.If customer need repair we will send repair or we can take down and issue a refund.Sincerely,Estephanie M***Customer Service & Scheduling Manager

Hello,I spoke with Mr [redacted] today He explained that our sales rep (Tinisha) had taken care of this issue about a week and a half ago but had no recourse to communicate this to the Revdex.com.-Fidel M [redacted]