Expressway Motors

Per the Request by the Dealership on March 17, 2017:Friday, March 17, 2017Hello, If you would, I would be happy to sit with you and a finance officer to go over the paperwork to see if anything can be done for youPlease feel free to call me direct at ###-###-####I am here Monday through Friday from 8am until pm Regards, ***Customer is unwilling to come to dealership as previously requested, we ask that this case me closedRegards, ***

To whom it may concern, TNT Carports has received complaint on Mr*** and has reviewed complaint we have attached a copy of signed order during the installation Our terms and conditions state as follow “Before delivery, Buyer shall designate a site on the property identified as the Location on the face hereof and prepare such site for installation of the Unit, which preparation shall include making the site level, removing all electrical wire less than feet above the intended height of the Unit, removing all underground utilities below the site, and any other improvements reasonably necessary If seller determines that the site is not prepared or suitable for installation, Seller may, at its option, terminate this contract or make such further improvements as may reasonably necessary If Seller makes further improvements to the site, Buyer agrees to pay the reasonable cost thereof upon completion.” As per the attached order signed by customer the land is marked leveled and the unit was installed up to customer satisfaction, there is no other information that was given to us before the installation took place that the job site was not leveled When our scheduling department goes over the order it is verified if land is leveled or not if customer has question as far is what leveled is it is explained If customer states job site is leveled then its marked on the invoice as leveled TNT has agreed on sending customer a check for $customer will receive check with in thirty days, we apologize for any inconvenience Sincerely, Estephanie [redacted] T-N-T Carports, IncT-N-T Metal Buildings, IncCustomer Service & Scheduling Manager Office: [redacted] Fax: [redacted] Email: [redacted] @tntcarports.com Website: www.tntcarports.com

Good afternoon Ms [redacted] , My name is [redacted] and I am the Customer Relations Manager here at Expressway ToyotaI apologize for any problem that you had obtaining the information you have requestedI went to the Director of the Finance Department and showed him your concern and complaintThe DOC fees that you see listed have your Paint and Fabric Protection Plan included in thereThe cost of that protection package is $The finance officer you had that day should have caught the error and removed it from the DOC FEE area Should have have further questions, please feel free to contact me at the dealership and we can schedule a time for you to come in an sit with a finance officer to go over the paperwork with you Once again, my name is [redacted] and I can be reached at: ###-###-#### and I am usually here Monday through Friday from 7am until 4:pm..Regards, [redacted] Customer Relations Manager

Good afternoon Mr [redacted] , I deeply apologize for this misunderstandingI have reviewed your complaint and have obtained all correspondence between yourself and "***" and "***"I see where the misunderstanding came aboutYou asked for and were given the "best offer" that you requested from our representative and he gave you that quoteThe conversation then went to "Am I eligible for the 0% interest rate and he stated "Totally!" Here is where the misunderstanding comes in, during this time, at no time was it asked or stated that you are eligible to receive both offersWe deeply apologize for this misunderstandingI am aware you have been in communications with "***'s" manager as of Monday 7-24-17, and he has offered the following: to assist you in getting the best offer possible either here or at any other competitor dealerYou have also still keep the original deal, which is the "best offer" of Manufacturer rebate of $8,off the sticker price of $42,or the 0% financing and over $5,in savingsIf you chose to not buy your vehicle here, The Business Development Center Manager is willing to assist you in making sure you receive the Best offer possible at a competitor dealerShould you need further assist, please call [redacted] and speak with the Business Development Center ManagerRegards,***, Customer Relations Manager

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] I'm not saytify with what the business is statingI did say that I had an engine noise as you see on the attachment it claims that customer claims it has a noise on the following date March when the car was dropped off to be diagnosedSo there for business is not giving accurate informationMy car was diagnosed and when I was called they told me the issue was spark plugs and the coil and I asked does that pertain to the noise that was makingI was told yes it can be because it can shake the engine so I said go ahead and do the service I would never have these things done on engine if in the long run I was gonna be giving a diagnosis that I have an internal engine problem it wouldn't made any sense if the engine was no good Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12117882, and find that this resolution is satisfactory to me.
Regards,
Lee ***

I am rejecting this response because:
From past experience with this company and all of the reviews on poor customer service I have phone records that I printed that shows my calls to customer service As in response to John Morgan signing ticket, I do not know a John MorganIf they follow up, that's fine They have my contact info I'm willing to work with them but they have to make an effort instead of dancing around what's really going on
Regards,
*** ***

To whom it may concern,In reference to Mr*** we have acknowledge complaint and have tried to schedule a truck load in the area but have not been able to complete a load. Our company has issued full refund of deposit since we are not able to schedule any appointments we apologize for any
and all inconvenience we may of caused. Sincerely, Estephanie ***Customer Service & Scheduling Manager

Hope everything is well, in reference to *** *** *** in the state of Virginia we acknowledge customer has repair and has been contacted to get this repairs situated for Thursday November 17th.Sincerely,Estephanie M***Customer Service & Scheduling Manager

To whom it may concern, In reference to Troy *** repair customer was on schedule for Friday October 20th in late afternoon, we have not received any phone calls from Mr*** letting us know that the repairs were not completed. Please advised if we need to set up a different work crew to take care of issue. Sincerely,Estephanie ***Customer Service & Scheduling Manager

Hope everything is well, in reference to *** *** we have reviewed complains as well as contacted customer in reference to the issue and have explained to customer that pricing in some states are different. The contract was signed by customer agreeing to pricing and all terms and
conditions. The customer has also been shipped extra braces at our cost of $not including shipping, we can issue refund if customer would like but we would need payment for bracing and shipping and handeling which amounts to $198.26. The other option would be to leave everything as is with bracing shipped at our cost, please let us know if you need any further information. Sincerely,Estephanie M***Customer Service & Scheduling manager

Good afternoon,Hope everything is well, in reference to Mr*** complaint we are aware of the gable end not included on order. The day of installation customer was contacted and explained that gable was not purchased there for the installer did not have material with them to be able to
install. TNT did offer customer to install gable at a later date with no additional cost to him, but in return we needed balance due paid since the gable ends was not part of contract. Customer refused offer and requested building took down.TNT is still willing to come out to install gable end at no cost as long as customer pay the remaining balance the day we arrive to install gable or he can call in make payment via credit card, check by phone. If any further information is needed please let us know.Sincerely. Estephanie M***Customer Service Manager

Good Morning,Hope everything is well,
interference to *** K *** complaint we received customer called in on Monday the 17th checking on weather blocker shipment unfortunately Kim was not in the office that afternoon but she did contact customer on Tuesday morning and left a message with a tracking number letting him know that shipment has been sent out The shipment was sent on Friday October 21, via UPS with a tracking number of *** to be delivered on Tuesday October 25, 2016.All the above information was left on voicemail for customer and we never received a call back we where under the assumption he had received product, if the product has not been delivered please let us know and will will see where shipment was delivered. Sincerely,Estephanie M***Customer Service & Scheduling Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: 12308226I am rejecting this response because:As outlined in the previous message the unnecessary multiple delays and rescheduling cost me a significant amount of monetary lossI also feel that the unprofessionalism of the employees and the threatening behavior has a monetary value in it of itselfThreats and harassment are absolutely unacceptable and I feel that this alone constitutes a significant monetary valueI would be willing to pay $for the unit.Regards,Mark ***

Good Morning,Hope everything is well, in reference to *** *** we are aware of installers not dropping material off. Margaret our scheduling representative spoke with customer on Friday February 19th at that time she assured that she would put him back on schedule as soon as possible.
That following Tuesday customer was contacted to get back on schedule for Wednesday February 24th,Please let me know if there is anything else that needs to be done. Sincerely, Estephanie M***Customer Service Manager & Scheduling Manager

I am rejecting this response because: The repairs they say were done is falseI wanted 10'x10' doors replaced and raised 6" higherKarina has repeated the work to be done to me and had it rightThe walk door has not been replacedThe sheets in the roof would be right but there is a leak to be fixed
Regards,
*** ***

Good Morning,Hope everything is well, the installation of garage doors as well as anchoring issues is to take place Wednesday November 30th any time after lunch Customer has been contacted to make sure that this date is suitable an will work for the repairs.Please let me know if any further information is needed.Sincerely,Estephanie M***Customer Service & Scheduling Manager

To whom it may concern,Our company has received an complaint in reference to Errol *** the order was placed with our sales department with Marty when order was received we were advised on January 1st to put order on hold until further notice. When the order was placed customer
purchased generic drawings which were sent out. If any customer needs specific drawings then its different charge and order is revised and sent over to our engineer I have looked back in files and do not see any special drawings. however our company did agree in purchasing drawings and mailed them out the customer at no extra cost. I have also copied emailed sent by customer in reference to receiving drawings. -----Original Message-----From: Errol *** *** Sent: Wednesday, September 20, 10:AMTo: [email protected]; [email protected]; [email protected]: the permit is approved, now ready for installation Hi There: I would like to say thanks, for finally getting me the appropriate diagrams, which resulted in the approval for my shed installationTania, I want you to know that you were my last resortHad I not spoken with you, I really don’t think I would have ever gotten anywhereSo, hats off to you. I do want everyone to know that the permit authority wanted you all to make sure that the installers have proper tools to drill through the concrete slab, so that the shed is properly anchored (as permitted), because the slab itself is not thick enough to be anchored to.My expectation for the installation process is very low, but I am hoping that it doesn’t take another months, because I have no more energy left for what I just went throughI am, however, looking forward to finally having my shed completed. Best regards,Errol *** (Ympaq Products, LLCCoverbrook Lane Sebastiuan, FL If any further information is needed in reference to complaint please let us know.Sincerely, Estephanie ***Customer Service & Sales Deparment

Good Morning,Hope everything is well, we understand that there is some pending repairs and we will do what it takes to make sure that the unit is installed as needed Our scheduling department team is working on trying to get ordinate a truck load in the area to take care of repairs
Please take in consideration weather if its raining we are not able to send installers out this those not make the repairs any less important but it those hold repair up slightly. Our scheduling department will contact customer two to three days prior to setting up a scheduled date if further information is needed please let me know. Sincerely, Estephanie M***Customer Service & Scheduling Manager

Good afternoon,Hope everything is well, we have received complaint fro *** *** which was in fact scheduled for installer to show up Tuesday October 4th The installers had issue with previous order and was not able to make it on the scheduled date Karina in scheduling contacted Mrs***
Wednesday October 5th at 8:am informing her that installers were running behind but had stayed so that they complete the installs scheduled and would be able to come out after lunch Mrs*** agreed on having installer back out on Wednesday October 5th to do the installation she was called once more to verify that it would be fine for installers to show up at around 12:that day.TNT is willing to do the installation of carport or issue refund for the deposit, we understand that a phone call from the installers should have been made the day of letting her know what was going on and apologize for not receiving the call Please let us know what we need to do at this point..Sincerely,Estephanie M***Customer Service & Scheduling Manager