Expressway Motors

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12521454, and find that this resolution is satisfactory to me Regards, Greg [redacted]

Hello, If you would, I would be happy to sit with you and a finance officer to go over the paperwork to see if anything can be done for youPlease feel free to call me direct at ###-###-####I am here Monday through Friday from 8am until pm Regards, ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12422927, and find that this resolution is satisfactory to me TNT carports made the necessary repairs to my roll up door on 11/and it is now working properlyI am satisfied with the repairs and the complaint can now be closed Thank you Regards, Troy ***

To whom it may concern, In reference to Steve [redacted] the install was completed on September 28th, the installers left job site to get taller legs to be able to fit under eve of houseThe taller leg height and labor was not charged to the customer since it was reschedueld before.I apologize for any inconvenienced caused for the delaysSincerely,Estephanie [redacted] Customer Service & Scheduling Manager

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWhile it is true that numerous attempts were made to pairmy phone with the [redacted] most of those attempts were made pushing thetalk button for the navigation systemThis button has nothing to do with thephone.When the [redacted] button was pressed, nothinghappenedWhen the salesman and sales manager were unable to pair the phone,the sales manager decided that the problem was my phoneThe owner’s manual,under Setting Up The System says “To set up the system, do this: Press andrelease the talk buttonAfter the beep, say “System.” When you press the talk buttonin this car, there is no beep.Under the [redacted] tab on the information screenthe message “Booting Up” appearsIt never changes from this.There is an [redacted] website, [redacted] .comOn the FAQSpage there is a list of questions and answers about the systemBoth of theseissues are thereThese two questions and answers were copied from that page.If I am having issues with my vehicle responding andmy screen says "booting up" what does this mean? There is a concern with the [redacted] ®system in which communication has stopped at a point and has frozenThisconcern needs to be diagnosed by an authorized ***/ [redacted] dealership todetermine the root cause of the failureWhen I’m pressing the [redacted] ® talkbutton, there is no beep heard and the system does not respond verbally at all.What is happening? There is a concern with the [redacted] ®system in which communication has broken and the [redacted] ® talkbutton is not energizing the [redacted] ® unit or microphoneaccordinglyThis concern needs to be diagnosed by an authorized ***/***dealership to determine the root cause of the failureThis website also lists my phone as compatible withmost features of the system.I'm not sure what is meant by technology issuesThe system does not react the way it is supposed toIt is not my phone but the system itself Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: There was no problem with color of gables, they are what I orderedAs I previously stated the lack of communication is one of my major concernsI was called last week by TNT about scheduling the repair and as has happened several times the person I talked to was going to call me back and no call back Regards, Vince [redacted]

To whom it may concern.in reference to Al Vega, we have received complaint and agree that customer has been scheduled several time but not because we bring wrong structure the orders received are checked for pricing and also confirmed orders with customers before they even leave our shop. This... customer has agreed every time we have sent a contractor out only to have them turn around an not be able to install, the installer were scheduled to be out and take care of install again this week the guys were having complications and were running behind but did show up this morning to install. Once our installer showed up and started working they were informed once more that unit was not what he wanted and spoke with Karina to revise order and switch the leg height and no extra cost plus a discounts per customer request.Our installer was informed installer to go ahead with the rest of the installs we would make sure that he would get correct material for height and be back for installation on Thursday September 21, our installer left property and kept working only to receive a phone call advising that leg height and unit would stay the same. TNT Carports has made several attempts in delivering product and believe that we are not going to be able satisfy customer Per our terms and conditions I believe we have exceeded attempts on trying to install unit. Sincerely, Estephanie MonroyCustomer Service & Scheduling Manager

We deeply apologize for this error on our SalespersonWe had had several new employees during that time and they may not have known the proper procedure on this issueOnce again, we deeply apologize for this error

Good Morning,Hope everything is well, TNT Carports has acknowledge Mr [redacted] complaint and understand all of his frustrations The order was on schedule for installers to show up and install building this Saturday May 14th as to why they did not show up or call we are investigating Our shop foreman in our Tennessee shop is having someone load this unit up this morning and leaving out to install this afternoon, the general manager Arturo L [redacted] has greed on giving the customer a 10% discount on the unit for all the troubles Once the building is installed the balance due at time of installation will be $We understand the frustration of waiting on the contractor and we are working on improving our communication between customers contractors and scheduling departmentSincerely, [redacted] Customer Service & Scheduling Manager

To Whom it may concern, The additional parts were ordered on 8/22/17- I scheduled for the guys to be out there and they skipped themI haven’t sent out to that area since, I do however have a truckload ready that should go out next week should be able to contact customer by the end of the week to schedule I apologize for any inconvenience for the delaySincerely,Estephanie [redacted] Customer Service & Scheduling Manager

Good Morning,Hope everything is well, in reference to [redacted] customer placed order on 9/16/15 for an addition to his existing carport. Usually the waiting period is two to five weeks but it was scheduled with in couple of days of the purchase, the installation was set for Tuesday... first thing in the morning and when customer called us to notify that installers had not showed up the first thing we did was to try to get in touch with the installer. The installer notified us that he was in fact running behind and that he would be there with in the hour, we then called the customer to let her know we also informed her that if she needed to do anything else the guys could go ahead and do the addition and she could send payment later. This was just and option that was given to her, TNT did receive a phone call two hours later stating that the guys still had not showed up.At this point the customer was giving a $50.00 discount and assured that the installer would in fact show up for the installation. As far as customer purchasing material previously from our metal shop this was never motioned previously to us about having any issues. In the state of North Carolina all of employees must have a lunch break otherwise as a company could be fined. Therefor our lunch break is between 12:00 and 1:00 in the afternoon Monday thru Friday, our staff is fluent in English as well the person that took the order those all the ordering for our material and has never had any problems with his language. As far as waiting the extra ten minutes for the material that is the time that it take the guys to verify that everything was purchased and to get the material together. We hate that they had to wait for an hour but they did come during our employees lunch break and I am sure that if it was their lunch break they would understand.TNT carports strives to satisfies each an everyone of its customer and we hate that this experience was not the greatest but we do feel like the $50.00 is sufficient on the addition. If you have any further question please feel free and give us a call. Sincerely,Estephanie M***Customer Service Manager

Hope everything is well. In reference to Natalie [redacted] complaint has been reviewed and received on contract placed with Marty and quote sent the frame outs were quoted without any type of trim or enclosure. This information has been sent and Mrs. [redacted] our company has... installed carport according to order and signed contract agreed upon. However we have made an exception and scheduled a repair installer to come out and finish trim work around the frame out of units for Monday November 18th and it has been completed. If customer wishes to received copy of quotes along with recording and copies of quotes we are more than welcome to email to customer.Sincerely, Estephanie [redacted] Customer Service & Scheduling Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First of all, I have kept every email concerning these complaintsTNT has always received a prompt response from meToday, Friday Nov6Th, a repair crew was scheduled to repair our roofI received a phone call from Marguerite at 5:01pm stating that the repair was going to be rescheduled because the crew was miles away and running late and had no spot lights on truckWe had no other option but to rescheduleShe said that she would call me on Monday to rescheduleminutes later, a woman named Stephanie called me and stated that the crew was minutes awayI asked her how that was possible, when minutes ago Marguerite stated they werent coming ????? Sure enough the crew showed up at approximately 5:15pm , right at duskI advised Stephanie and the crew that there was no way that a proper repair could have been accomplished in the darkThis bldis approximately 15-feet in height, it would have been dangerous for the crew to be working up there in the dark and did I mention it is raining As far as TNT advising me that their bldshave "gaps" in them, well thats just ridiculousWhy would we purchase a bldfor over that had gaps? TNT needs to repair or replace this bldASAP Regards, [redacted] ***

Mr [redacted] , My name is [redacted] , I am the Customer Relations Manager here at Expressway ToyotaI have received your complaint that you filed with [redacted] on Friday evening, 2-17-I will be working your case here at Expressway and you will hear from me by the end of business todayRegards, ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below you are rejecting the business's response please enter your rejection comments here.]Hi, I have have attached the different [redacted] from expresswayThe [redacted] XLE for $29,is the one I was suppose to getNot the LE for $26,which you leased me and still charged me for the price for the XLE which I didn't getThat was all done by Expressway to scam me when I was waiting and then told I was going to get another white [redacted] because the XLE had a dent in the bumper little did I know I was being taken advantageExpressway needs to make this rightNot only was I beaten for the price of the cars for $but I also had to pay a lot more for Rental fee on the lease agreement and other increased dollars on the contract because of the inflated price but I am only asking fairly for the difference of the [redacted] modelsI believe I should be credited this difference so we can be done with thisI am not wasting any more of my time going back and forth I have all ready done that Regards, [redacted]

Vehicle passed diagnostics without any electrical issuesState requires vehicle to pass safety inspection which we have fulfilled and obligated to pass

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] FYI since the time of my last oil change I came in twice complaining of engine problems which I noticed one day after you guys had charge me close to $for service (next day I had light flashing on dashboard)I missed a day of work because of thatAnd instead of giving me a rental to get to work you guys had to charge me for oneYou mentioned that if you don't get an engine complaint you don't bother but know that when I come in for an oil change you guys always claimed that you look at the overall condition of the car and that's the reason I thought coming in and pay you so much money when I coulda had the work done half the price elsewhere was worth it.P.SI will not rest on this case until you guys claim responsibility of my car being shut down on a major highway with my 13,7and year old in the back seatI will get [redacted] news, [redacted] the [redacted] my lawyer if I have to Regards, [redacted]

To Whom it may concern, TNT Carports Inc, has received complaint from John [redacted] the order was placed through the sales department on August 9th there is no receipt or paper work showing install will be completed in September. The order has been in our office a little over a month on October... 9th it will be two months. The response that our scheduling has gave her is correct we do not have a full truck load in the area but we are working on trying to merge with other loads. Because or installers are self contractor we do not know definite scheduling dates but two to three days prior to coming. In our terms and conditions it those state "Seller will make a good faith effort to deliver and install the Unit within 60 day after the acceptance of this contract" our company is willing to keep working on trying to schedule something as soon as possible or issue a full refund of deposit.We apologize for any inconvenience. Sincerely, Estephanie [redacted] Customer Service & Scheduling Manager

To whom it may concern,In reference to Al Vega the unit was taken down and our installers were sent out several times to try to install the unit purchased each time our installer came out there would be another issue with order that was not on our contract agreed upon Our company can not issue a refund on a contract that was attempted several times install only to get rejected as far as the deposit goes we do not receive payment until unit is installed The deposit that was given was not sent or made out to TNT Carports I apologize for any inconvenience but please keep in mind that our company has lost in material and installer labor please contact dealer in reference to depositSincerely,Estephanie MonroyCustomer Service & Scheduling Manager

On The Expressway Scratch ticket, does have the customer come in for their prize, but noted on the second page at the very bottom, it reads "While supplies last"Unfortunately, when customer arrived, the supplies were no longer available