Expressway Motors

I am rejecting this response...

because:
TNT Carports sent tech to house. They came to repair failing insulation and improperly closing doors listed in my complaint. As one tech replaced insulation tape and repaired gaps the other two techs worked on door. I explained and demonstrated the problems with the doors. They suggested several remedies and we eventually agreed on a repair that would allow the doors to close and remain closed without the need to LOCK the door. The tech contacted his manager and then began work. I prepared to leave for work while work was being done. As I was leaving the tech told me that the manager called and told him NOT TO DO the agreed repairs and the manager would be calling me on what they would do. The tech also told my son who was at home from work the same thing. I thanked them for fixing the insulation and left for work with the understanding that one problem was fixed and one was left to be addressed. Attached is the email I received as a follow up to the repairs. Apparently they are attempting to assert that my acceptance of the repairs on the insulation constituted acceptance of the whole issue. That of course is not the case. My original complaint on the day I got home to the finished installation is that the doors do not function properly. I attempted to be reasonable in accepting a repair that they offered and then were unwilling to perform. The company does not return calls and one way email where they seem to be laying ground work tilting in their favor does not seem to offer remedy.
Regards,
[redacted]

To whom it may concern,   TNT Carports has received complaint on Mr. [redacted] and has reviewed complaint we have attached a copy of signed order during the installation.  Our terms and conditions state as follow  “Before delivery, Buyer shall designate a site on the property...

identified as the Location on the face hereof and prepare such site for installation of the Unit, which preparation shall include making the site level, removing all electrical wire less than 15 feet above the intended height of the Unit, removing all underground utilities below the site, and any other improvements  reasonably necessary.  If seller determines that the site is not prepared or suitable for installation, Seller may, at its option, terminate this contract or make such further improvements as may reasonably necessary.  If Seller makes further improvements to the site, Buyer agrees to pay the reasonable cost thereof upon completion.” As per the attached order signed by customer the land is marked leveled and the unit was installed up to customer satisfaction, there is no other information that was given to us before the installation took place that the job site was not leveled.  When our scheduling department goes over the order it is verified if land is leveled or not if customer has question as far is what leveled is it is explained.  If customer states job site is leveled then its marked on the invoice as leveled.    TNT has agreed on sending customer a check for $217.00 customer will receive check with in thirty days, we apologize for any inconvenience.   Sincerely,   Estephanie [redacted] T-N-T Carports, Inc. T-N-T Metal Buildings, Inc. Customer Service & Scheduling Manager Office: [redacted] Fax: [redacted] Email: [redacted]@tntcarports.com Website: www.tntcarports.com

To whom it may concern, In reference to Steve [redacted] the install was completed on September 28th, the installers left job site to get taller legs to be able to fit under eve of house. The taller leg height and labor was not charged to the customer since it was reschedueld before.I apologize for...

any inconvenienced caused for the delays. Sincerely,Estephanie [redacted]Customer Service & Scheduling Manager

Hope everything is well, in reference to [redacted] I have reviewed complaint and the order was scheduled out back in April 15th and we took out building customer ordered I am not sure as to what happened when the previous building was order but they were not the same.  The customer called...

requesting refund on previous carport ordered a couple of years ago the order was pulled and he was not charged extra, the new order that was placed was revised and scheduled back out and have a signed contract showing the work was completed and satisfied by John [redacted].  From June 16th the scheduled and installed date I have not received any call from customer requesting a repair.  The customer spoke with scheduler wrote up the repair and are working on send out.If customer need repair we will send repair or we can take down and issue a refund.Sincerely,Estephanie M[redacted]Customer Service & Scheduling Manager

Hope everything is well,  in reference to [redacted]s order we received the order on June the 3rd the installation time is anywhere between two to eight weeks.  We normally do not have a scheduled date until two to three days prior to sending the installers out to the area.  When a customer...

calls to check on the invoice they are given possible dates of installation it is not actually on schedule until we call give an exact date and go over the entire order, we are currently trying to get everything installed in Pennsylvania but we are running behind since this area is closed for install from the end of September until following spring.  The orders that are placed between this months are orders that are put first inline for the following season, the install began the end of April so we are doing our best to get everything installed as soon as possible.  As far as putting entire life on hold over a building is not something we require for customer to do, we call to schedule appointments if customer is not available we do leave a message with our number an extension so that we can get a call back.  The customer has enough time to gives a call back to schedule we do not require customers to be on sight for the installation as long as the area is marked.  An appointment must be confirmed with customer before we can send an actual installer to their area we will not just send the installer with out scheduling with customer. TNT carports will install unit just as soon as possible with a two to three day notice, unit should be instilled by middle of August or before. If there is any other questions please feel free and give us a call. Sincerely, Estephanie M[redacted]Customer Service & Scheduling Manager

Good afternoon, Hope everything is well, in reference to the above complaint for La Trecia Moore first and foremost, on behalf of TNT Carports. Inc, Luis, I would like to personally apologize for the inconvenience that we may of caused.  We accept full responsibility for the mistake and I...

assure you we are taking the necessary steps to prevent it from happening in the future.  I have contacted Mrs. Moore and assured her the refund would be done this afternoon and I would also email a copy of receipt showing the credit back to credit card.  Please allow two to five business day for credit to reflect on credit card.If any further information is needed or questions please fell free and give me a call at 800-597-3597 Ext. 3009. Thank you, Estephanie MonroyCustomer Service & Scheduling Manager

Hello,I spoke with Mr. [redacted] today.  He explained that our sales rep (Tinisha) had taken care of this issue about a week and a half ago but had no recourse to communicate this to the Revdex.com.-Fidel M[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12413578
I am rejecting this response because:
I had to take off work and lose pay 4 days per there scheduling and they did not show up or showed up with the wrong material - I have the phone calls to Karina that scheduled this recorded if they do not want to settle as requested in first complaint I have a lawyer on restraint .This is the last time I will respond !
Regards,
Steve [redacted]

Good Morning,Hope everything is well, in reference to complaint on Alan Cooper this refund has been issued it was put back on credit card it normally takes 2 to 5 business days top show on card.  If you need any further assistance please let me know. Sincerely,Estephanie M[redacted]Customer...

Service Manager

To whom it may concern,   TNT Carports has received complaint for Mr. [redacted] and have attached a copy of invoice given to customer at time of pick up.  The customer originally received a 13% discount when order was placed when he contacted us about picking up unit he was given an...

additional 15% discount for picking unit up.  On top of that customer was also deducted one hundred dollars for build over fee, as far as deducting for colored screws we are not able to deduct anymore from invoice since our company those not provide colored screws.  Id any of our customers prefer colored screws then they are asked to provide them at time of installation or we can do a special order at additional cost depending on size of unit.   TNT carports believes that they have issued a fair amount of discount of $1,152.96 for picking up unit, if customer wants to give us a call to explain discount given or go over invoice provided have him give us a call. Sincerely,   Estephanie [redacted] T-N-T Carports, Inc. T-N-T Metal Buildings, Inc. Customer Service & Scheduling Manager Office: [redacted] Fax: [redacted] Email: [redacted] Website: www.tntcarports.com

To Whom it may concern, TNT Carports Inc, has received complaint from John [redacted] the order was placed through the sales department on August 9th there is no receipt or paper work showing install will be completed in September.  The order has been in our office a little over a month on October...

9th it will be two months.  The response that our scheduling has gave her is correct we do not have a full truck load in the area but we are working on trying to merge with other loads.  Because or installers are self contractor we do not know definite scheduling dates but two to three days prior to coming.   In our terms and conditions it those state "Seller will make a good faith effort to deliver and install the Unit within 60 day after the acceptance of this contract" our company is willing to keep working on trying to schedule something as soon as possible or issue a full refund of deposit.We apologize for any inconvenience. Sincerely, Estephanie [redacted]Customer Service & Scheduling Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12078599, and find that this resolution is satisfactory to me. 
Regards,
La Trecia Moore

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12395310
I am rejecting this response because: Again, the first attempt the wrong roof was sent. Second attempt the wrong color was sent. Third attempt the carport could not be constructed as per our agreement. As a customer am I expected to accept whatever material is sent even if it’s wrong ? You received no funds towards this purchase. As a salesman/ representative of TNT, shouldn’t you as a company instruct your salesman to refund our deposit? After all it is your product he was selling us. Your response is totally unacceptable & is in no way on how to run a business
Regards,
Al Vega

To whom it may concern,  In reference to Mr. [redacted] complaint we did receive notification of issues with garage doors as well as him been scheduled for replacement of garage door last week.  There has been several phone call made to customer with no response customer those not have...

voicemail set up.  It hard to keep track of phone calls if we do not have voice mail for us to leave messages, as of last week we tried repeatedly to schedule appointment to replace.I believe our company has made every effort to schedule and would love to get a different number in which we could at least leave a message.  The truck load was scheduled we will contact him next truck load out but can not issue any type of discount. Sincerely, Estephanie [redacted]Customer Service & Scheduling Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: First of all, I have kept every email concerning these complaints. TNT has always received a prompt response from me. Today, Friday Nov. 6Th, a repair crew was scheduled to repair our roof. I received a phone call from Marguerite at 5:01pm stating that the repair was going to be rescheduled because the crew was 30 miles away and running late and had no spot lights on truck. We had no other option but to reschedule. She said that she would call me on Monday to reschedule. 5 minutes later, a woman named Stephanie called me and stated that the crew was 5 minutes away. I asked her how that was possible, when 5 minutes ago Marguerite stated they werent coming ????? Sure enough the crew showed up at approximately 5:15pm , right at dusk. I advised Stephanie and the crew that there was no way that a proper repair could have been accomplished in the dark. This bld. is approximately 15-20 feet in height, it would have been dangerous for the crew to be working up there in the dark and did I mention it is raining . As far as TNT  advising me that their blds. have "gaps" in them, well thats just ridiculous. Why would we purchase a bld. for over 3000.00 that had gaps? TNT needs to repair or replace this bld. ASAP. 
Regards,
[redacted]

Good Morning, TNT Carports, Inc. has received complaint #[redacted] on [redacted]. [redacted].  The customer was on scheduled for install he opted not to be home for installation when the installers arrived the concrete slab was bigger than the building and off square.  Without the customer...

not been at home it is hard for the installer to install something they think may not turn out to the customers satisfaction.  The concrete slab was not marked to show the installers exactly where the installation was to take place which makes it even harder, the installer at that point decided to cancel the install and reschedule approximant when customer would be at home.  They did leave to next installation on list and where not able to be reached to go back. When customer called the office he spoke to scheduler who at that point tried to explain situation to customer, he at that point advised her he could not understand her and the phone call was forward manager.  the phone call was transferred everything was explain to him as well as the non-refund policy he had agreed to when he purchased the unit.  At this point customer started with treats we asked for time to get with shop foreman and installer and look further into situation and we would call him back with a definite answer.  Customer did not give us time to get with installer nor shop manager he called that same afternoon, he was explained that installer was out for several day before he came to our shop at that point customer was also making phone call to our sales manager Fidel M[redacted].  He actually emailed pictures to Fidel M[redacted] of concrete slab and you can see with the fence the slab is not leveled.   TNT those not feel like it has made any break in contract, we made a good faith effort to deliver and install unit and notified buyer at least 24 hours before delivery.  The down payment that was put on order was put back on card customer should see back on card with in 2 to 5 business days. Sincerely, Estephanie M[redacted]Customer Service Manager

Good Morning,Hope everything is well, TNT Carports has acknowledge Mr. [redacted] complaint and understand all of his frustrations.  The order was on schedule for installers to show up and install building this Saturday May 14th as to why they did not show up or call we are investigating.  Our...

shop foreman in our Tennessee shop is having someone load this unit up this morning and leaving out to install this afternoon, the general manager Arturo L[redacted] has greed on giving the customer a 10% discount on the unit for all the troubles.  Once the building is installed the balance due at time of installation will be $776.50. We understand the frustration of waiting on the contractor and we are working on improving our communication between customers contractors and scheduling department. Sincerely,[redacted]Customer Service & Scheduling Manager

To Whom it may concern, The additional parts were ordered on 8/22/17- I scheduled for the guys to be out there and they skipped them. I haven’t sent out to that area since, I do however have a truckload ready that should go out next week should be able to contact customer by the end of the week...

to schedule I apologize for any inconvenience for the delay. Sincerely,Estephanie [redacted]Customer Service & Scheduling Manager

I am rejecting this response because: While Stephanie's response is correct in stating they have received the doors, (at least they say they have them) it ignores the fact it has been more than three months since I notified them of the issue and requested they correct it. Also, the issue hasn't actually been corrected. We are now into the second week and they have not yet scheduled the replacement. It may get done this week, but it may not. It's obvious that even after three months they don't consider my situation important enough to prioritize correcting it, but will instead wait until they have a crew in my area for another job.
Regards,
[redacted]