Expressway Motors

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Complaint:
I am rejecting this response because:It is all lip serviceThey have not attempted to even set up a dateThis is the same response we get wach and every time we call themThey have our deposit money and since they are not going to give us this product, they can return our moneyWe are going into the winter now and we get snow up here early and we have told them that numerous timesBut we continue to get the same canned responseNow you can refund us our money
Regards,
John ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Hello, after numerous tries they shipped them today, You can cancel my complaint Thanks *** ***

Good Morning,In reference to Mr*** we understand that there is a repair pending we have sent the repair out and have replaced one 10xgarage door, walk in door and adjusted the other garage door The only pending repair we have at this point from customer is to replace three sheet on
roof and replace some sheet metal on the sides We apologize for the delay but we are doing the best on scheduling and sending repair out to be completed In speaking with Karina our scheduler for that area she is working on having this taken care of with in the next two weeks If any of the trim works need replacing we can go ahead and take care of that as well as per building not passing inspection we would need failed inspection paper work from the county showing it did not pass inspection and what failed inspection.We can go ahead and complete any repair pending on garage and discuss discount but at this time we can not issue entire new garage we will do what it take to make sure that repair are completed properly and done as soon as possible If further information is needed please let me know.Sincerely,Estephanie M***Customer Service & Scheduling Manager

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Complaint: ***
I am rejecting this response because: I gave them the size of carport that I neededIt was ftlong 18ft. wide and I told them I need 12ft of clearance for my camper to go under itWhen they said the legs were 12fthigh I thought that was going to give me 12ftclearancethey used this to sell me more carport then I needed as to make more money off meThen they want to charge me $dollars more to come back and fix this carportthey still have not delall they owe methey are nothing but a bunch of crooksThe carport I received does not match the CERTIFIED plans they sent me
Regards,
*** ***

To whom it may concern,In reference to Vince *** we have received repair order for the our installers to come out and add tubing on the gables as far as the color for the gable end when Mr*** placed his order he placed the order with burgundy roof and white gable ends. An
email was sent to him with a copy of the order which show the colors, the area in which he is located is very hard to get orders in we are working with the general manager to get an installers to come out to do the repair as soon as possible. Please give me at least two weeks to find someone to come out to take care of the issues I apologize for the delay and all of the inconvenience we have caused. Sincerely, Estephanie ***Customer Service & Scheduling Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: I spoke to sales manager. They admitted fault. The contract was looked at by two different attorneys, contract did have the siding and trim colors stated. The company DID fix the problem at their cost. I do not recommend the company to anyone in the future due to lies and deception. The installers made unneeded rude comments. Attached is the original contract with the side and trim indicated on there
Regards,
Natalie ***

I am rejecting this response because: the response given by the vendor is incorrectI was message was left in September at 2:00pm to respond back to TNT by 4:00pm the same day, by the time I got the message and returned the call they were closedI called the next morning and they said it was too late the truck had already left and they would reschedule soon, however, I received no such message on December 7th as they representI called them and emailed them in December and was told it would be soon but between December and no January I have received no further communications from them and still do not have my orderClark Harris is an authorized sales representative for TNT who took my order and was paid the depositAs MrHarris represents TNT then TNT should be responsible for returning my depositIt has been months since the order was submitted and TNT represented to me that the order would be delivered and installed in 3-weeksThey tried only one time to make the delivery in September of and as I said only gave me a hour notice, since that time I have not heard back from themI have several emails that I have sent to them over the past several months to back up my testimony asking them for my deposit or delivery of the item I ordered with no results
Regards,
*** ***

Good afternoon,Hope everything is well, in reference to Eric Harman complaint on refund of deposit. We apologize for any inconvenience we have caused but the refund check has been sent out the check # is *** for the amount of $59.50.Please let me know if any further information is
needed. Sincerely,,*** ***Customer Service Manager

I am rejecting this response because:
dear Johana. The response from TNT has been the same we the consumer have been receiving and nothing done. they had sent a crew out once to do repairs and they didn't repair anything and left. we try and contact the business and they won't return our calls. they have screened our number so they are not contacted by us. we have contacted the attorney general of our state on this matter as well. with that said, the reply from the business is a default response that holds no value but a escape from being responsible for any poor workmanship. thank you. regards [redacted]

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Complaint: 12408795
I am rejecting this response because:Melissa thank you for your time. Valery at TNT Carports still has not sent anyone out to take care of the carport that has been leaking, Hope you can help us in this mater. Also they haven't sent the 10 bracket that I ordered. Best regards, David [redacted] Cliff's Cabinet Company [redacted]
Regards,
David [redacted]

Good afternoon,Hope everything is well, in reference to [redacted] in the state of Connecticut the garage was installed almost three years ago.  If you take a look at our warranty it shows "Seller warrants that its installation of the Unit will be free of defects in workmanship, but...

Buyer must notify Seller of any such defect within thirty days after installation.  The customer called we sent the guys out to do repair work on the garage door, the repair work was completed and signed off by customer.  Summer of 2015 customer called complained about door at this time customer was notified that the door had no type of warranty the installation was two year prior and there was only a 30 day warranty.  At that point customer proceeds to notify us that he had someone else mess with garage door and really needed the repair, TNT offered to sale a new garage door and replace it and he would have a thirty day warranty but was all we could do for him.He agreed and said he would call back to purchase garage door, customer did not call back in until December of 2015 but he called a different scheduling rep hoping he would receive a different answer.  As our policy we request a copy of invoice to be faxed so that we can take a look and see what type of warranty the building has.  Customer assured he would fax order in and order was never received he called constantly stating copy of order was faxed. Since the copy of faxed was not sent in our rep-referred him to management and when he realized it was the same rep he stated he would take it further.  As explained to customer we are more than happy to sale and install a new garage door but we can not send a repair on a building that has been installed for more than three years.Please let us know if there is anything else we can do. Sincerely, [redacted]Customer Service Manager

Good afternoon,Hope everything is well, in reference to Marc William we understand that Mr. Williams has an order pending for weather blocker.  This will get ship out as soon as possible we will be shipping it out this week.  The customer is more  than welcome to give me a call to...

confirm 800-597-3597 Ext.3009.  We apologize for any inconvenience we have caused.If you need more information please let us know.Sincerely,Estephanie M[redacted]Customer Service Manager & Scheduling Manager

To whom it may concern, Hope everything is well, in reference to Mark [redacted] we have reviewed complaint and understand we had issues with trying to schedule.  The repair was over a year old and the number on the repair order was incorrect and was not able to schedule the last...

truck sent out was clearing area.  The Courtnie was advised to send order for repair since we had received several email from dealer and wanted to go ahead and take care of repairs.  TNT apologize if customer felt threaten by our installer we have never had any issues with our installers of that nature.  TNT has review all of the issues and is willing to deduct $440.00 for installer and customer service received how ever we do not feel that paying two hundred for a building that has been used for almost a year is reasonable.  Sincerely, Estefani [redacted]Customer Service & Scheduling Manager

Good Morning,Hope everything is well, in reference to [redacted] TNT acknowledges the issues with customers building.  The installers did put up the wrong building giving customer a better building we have offered customer to keep building as is with no extra charge, customer denied offer...

and we are working on trying to get everything rescheduled back out to replace structure.  Margaret our scheduling rep has keep in touch with customer in reference to trying to schedule back out as well as emailing her status.  As soon as we can definite date customer will be contacted two to three days prior and set up an appointment.If there is any other information required please let us know. Sincerely,Estephanie M[redacted]Customer Service Manager & Scheduling Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12422927, and find that this resolution is satisfactory to me.   TNT carports  made the necessary repairs to my roll up door on 11/01 and it is now working properly. I am satisfied with the repairs and the complaint can now be closed.  Thank you 
Regards,
Troy [redacted]

Good afternoon, Hope everything is well,  inference to complaint received TNT acknowledges repair and have spoken to customer several times in reference to repair order.  We have explained that we are working on a truck load and would get it repaired as soon as possible.  As a...

reminder our building are not air tight or sealed tight they will have gaps on the structure and it has also been explained.  We have scheduled customer for Friday October 6th and have sent email as well as made several phone calls to notify customer with no luck.  Please let me know if any further information is needed. We apologize for the inconvenience Sincerely, Estephanie M[redacted]Customer Service Manager

Good afternoon, Hope everything is well, in reference to Mr. [redacted] we did receive an addition to customer existing building and at the time he was informed that addition he was requesting could not be attached to his building.  The order was put on hold until we could figure out a way to...

install addition in April mr. [redacted] contacted Rosa in scheduling and came to an agreement as to how the unit was going to be installed.The customer was contacted once more by Rosa to schedule and confirm order with customer, at that point Mr. [redacted] agreed to everything that was on order when the installer showed up to do the installation the complete order was different to what he wanted.  The concrete slab was not wide enough and there was a storage area as well which was not included in the order confirmed with customer.  Mr. [redacted] then was contacted by Julio and he explained that the order made with our company was not the same and he would incur extra charge and that point he decided to cancel the order.  The refund was turned in on April the 17th and sent to our accounts receivable it is a process.  That department has to make sure the refund goes on the same card on April 20th the credit card was refunded it those take a couple of days for the refund to reflect on the card.  Mr. [redacted] can contact his credit card company and he will be advised it has been credited back.If he needs copy of receipt showing it has been done. Sincerely, Estephanie [redacted]Customer Service & Scheduling Manager

Hope everything is well. In reference to Natalie [redacted] complaint has been reviewed and received on contract placed with Marty and quote sent the frame outs were quoted without any type of trim or enclosure.  This information has been sent and Mrs. [redacted] our company has...

installed carport according to order and signed contract agreed upon.  However we have made an exception and scheduled a repair installer to come out and finish trim work around the frame out of units for Monday November 18th and it has been completed.  If customer wishes to received copy of quotes along with recording and copies of quotes we are more than welcome to email to customer.Sincerely, Estephanie [redacted]Customer Service & Scheduling Manager

Good morning,The claim by Mr. [redacted] is an invalid one.  He knew all along that the legs of his carport would be 12' tall and he decided to purchase it.  Only after it was installed did he realized how tall 12' really is.  TNT  Could make the building the exact size he needs if...

Mr. [redacted] would agree to pay the price of this modification but Mr. [redacted] expects this service to be provided for free and that is not reasonable. When I spoke with Mr. [redacted] and told him that the dimensions stated on the order form (as well as the ones that were used for installation), he said that maybe he and [redacted] (the sales rep) agreed to it, but "it was all Greek to him". I am sending a separate email with the receipt that was sent to Mr. [redacted] on April 16th, 2015, which clearly states the dimensions of the unit he bought. Please let me know how else I can assist in finding a prompt resolution to this problem. Sincerely, -[redacted] Sales Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]