Facebook

Hi [redacted],Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password....

If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]Thanks,[redacted]The Facebook Team

Here is the problem someone else who we don't know & isn't authorized is using our. [redacted] account to open a Facebook account which is against our policy & we don't have a Facebook account but Facebook doesn't have a methods for people who don't have Facebook accounts to...

report this We went to Law enforcement as it is identity theft but they said they tried & could not find a way of contacting also as all previous methods of email were bounced back as undeliverable.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi Courtney, 
It appears your account has already been scheduled for deletion.  Please allow some time for the deletion to take place.
Thanks,
The Facebook Team

Complaint: [redacted]
I am rejecting this response because: As I expressed in my compaint, I have already reached out to Facebook via there webpage several times, and nobody ever responds to me. I am happy to try this specific link, but do not feel confident. This just feels like more run around. In addition, I have also closed the business page, as I expressed in my complaint. I will use their link to double check that it is closed, but again, this feels like more runaround. A satisfactory response would involve somebody actually researching my account and canceling the payment. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because I cannot provide ID for an account that I cannot log into, given that the ID is apparently already in review (despite having never submitted anything), NOR can I submit ID for a technically "fake" account. It is not my real name, I simply made it as a second account on which I could post more without bothering family and friends. If I could access the account, I would deactivate it--that is all I want. My real account is registered as [redacted], whereas this one is [redacted] and it is registered through this email address. Sincerely,[redacted]

Hi[redacted]
Please review the Help Center article below for more information regarding malware attacks:[redacted]Please keep in mind that we may not be able to answer further questions pertaining to this topic through this channel.Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Complaint: [redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #e4af0a} span.s1 {color: #454545} span.s2 {color: #e4af0a}
I am rejecting this response because:
 My page name is not changed to "[redacted]". I know how to change the page name. But the issue is our attempts to change the page name to "[redacted]" aren't successful.
 My page link is: [redacted]
 I submitted the original complaint with the links (URLs) and Page ID of my page and other links to the appeal forms I tried submitting. But they replied me to submit the related links in my response. So I'll include the details and links again. Please do read my explanation.
 
 I'm [redacted], one of the admins of the Facebook page, currently named "[redacted]".
 
Page ID: [redacted]
Link: [redacted] 
 
We created that page a few days ago to start an online shop on Facebook. But we later decided to change our business name to "[redacted]", which sounds more juicy and fun. We tried a couple of times to change our page name to "[redacted]" from "[redacted]". But a few minutes later, in our Facebook Notifications, we're notified that Facebook weren't able to approve our name change request. So we clicked on that notification and submitted the appeal form for name change request. Although we stated our actual reason for changing page name in the appeal, our page name doesn't get updated to "[redacted]". We didn't get any respond from Facebook later on. Our admins have tried changing the page name twice. But none of them worked.
 
Here are the links to the appeal forms we submitted.
 
[redacted]
 
[redacted]
 
Our shop is still new and It's an honest name change request without any fraud. We've even prepared VISA payment cards to start promoting our shop on Facebook, but we don't want to do that unless we get our new fancy name, "[redacted]". We've also updated our page's profile picture and cover photo to our new shop logo. Our page's username has been changed to @[redacted]. We've decided firmly to use that name.
 
Please do help us and change our page's name to "[redacted]". Thanks!
 
Best regards,
[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: I should not have to create a online account to know know about your business and what it's capabilities are for tie-ing into said business.I need to know about HIPAA regulations and if you meet those regulations, not information on how to create an account which I most likely will not use if you do not meet those said requirements.Your organization lacks direct contact when a non-member has inquiries about your business.  Unless I am actually using your services there should be no need to create an account just to contact your organization. Since your EULA strips my rights to prevent you from collecting personal information from me or third parties.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I think that your company is trying to "buy time" by sending on a wild goose chase to get documents. You should know already if the money was credited as that would show up in your accounting books. Also, getting documents in five days time takes time so I feel like you are counting on my not being able to get them back in time. I will sue Facebook over this $200.00.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/01/23) */
Hi [redacted],
Thank you for reaching out to Facebook.
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any...

inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: The (seemingly automated) response I received from Facebook is totally inadequate. Firstly, they failed to answer my question regarding why my page name change has been denied three times. They also sent a link to some advice on changing your personal name on Facebook, when even the most cursory glance at my complaint would reveal that I am trying to change my PAGE name, NOT my PERSONAL name. This time I would like an actual response from a human being who has reviewed my complaint, not an identikit reply that does nothing to solve my issue.Here is my page URL: [redacted]And my personal account URL if necessary: [redacted]Here is my query again: 1) Is there a reason why my request has been denied multiple times? 2) If not, please accept my request!!This is shockingly poor customer service from Facebook, and I implore them to rectify it as soon as possible.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Hi,
Thank you for taking time to contact us; I apologize for the disappointment you've experience. Ultimately, as noted in our previous correspondence, we ask everyone on Facebook to use the name they go by in everyday life. This lets people know who they're connecting with and helps us maintain a...

respectful and welcoming environment. As such, we must ask that you either provide documents that support the name you are currently using or a document that can be used to update your name. Please note that these documents will not be stored longterm on our servers. I'd recommend first taking a look at the Help Center article below to see the full list of documents you can submit: [redacted]
If you would like for us to remove your profile, please respond directly to one of the responses sent from Facebook in your previous support tickets.
Best,[redacted]Community OperationsFacebook

Hi [redacted], Thanks for your response. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. Thanks,[redacted]The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted]s, [redacted]The Facebook Team