Facebook

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles...

below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]
Thanks, 
The Facebook Team

Hi [redacted],
Thank you for your response. We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations. If content like this currently exist on the site, it is only because they have not yet been reported and removed.
Thanks,
The Facebook Team

Complaint: [redacted]
I am rejecting this response because: Unfortunately, Facebook Team has not understood my complaint. They sent me the links to the pages about the content which is not allowed on Facebook and about blocking from using a feature. I learned those pages and I can confirm that our official page on Facebook [redacted] does not contain prohibited content. Also, I would like to pay attention that we are not blocked from using a feature, Facebook has blocked the links leading to our website [redacted] by reason of "abusing content". I would like to admit that the content of our site is absolutely legit. Unfortunately, it is useless to write to the Facebook support because we have not received any answer from them.We are ready to discuss the problem and to take measures to unblock our links on Facebook. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/09/23) */
Hi [redacted],
Thanks for your message. We detected that your Facebook account may be compromised. To keep your information safe, we locked your account.
Before we can unlock your account, we need you to complete a quick safety check. Using...

the computer you usually use to access Facebook, please enter your login information (email and password) on www.facebook.com and complete the steps provided.
If you have any questions or if you can't complete this process, please visit:
http://www.facebook.com/help.php?page=931

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/30) */
my account had been hacked and I was unable to resolve this issue following their pre-described steps.
-Do you have the ability to ask them to delete all accounts with '[redacted]'? There should be 2 of these accounts, one with the [redacted]@verizon.net address.
I cannot gain access to this account and they do not offer any online support, so I would like to withdraw from their system.
Final Business Response /* (4000, 9, 2014/10/01) */
Hi [redacted],
Thanks for your message. We understand your caution, but in order to protect the information on the account, we require you to verify your identity by providing a copy of your government-issued photo ID.
You can upload your ID through the Help Center by filling out this form:
https://www.facebook.com/help/contact/submit_id
Before you scan or take a picture of your ID, be sure to cover up any personal information that we don't need (ex: your address, license number, etc).
Note: we will permanently delete the document you send after we resolve your issue.
After you submit your ID, please respond directly to this email so we can review your documents and assist you further. To learn more about this process, and what types of IDs we accept, please visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
If you don't want to reopen this account, there's no need to respond to this email. This account will remain locked as a security precaution. Let us know if you have any further questions.

Thanks,
[redacted]
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

I ejected the offer because it did not say that my request would be honored exactly as requested. The company offered me links to try and correct the problem. I spent hours trying to work the system before my complaint.
 
The solution is extremely simple. I want the company to immediately delete the facebook account without my having to jump through their hoops.
 
This company can accomplish that within a couple of minutes. 
 
I will not be satisfied until the account is deleted by the company!!!

Complaint:[redacted]I am rejecting this response because: the solutions that Facebook provided were not helpful in solving my problem.  I looked everywhere in the help center and there was no solution.  When I try to log in with my email and password, I get the message that someone may have hacked into my account and that my account and that I need to go through an identity verification process.  I agree to go through the process then I get the message "We currently can't verify your identity. Please try again later."  I have been getting this message for 7 days, not being able to continue into the verification process.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I don't know the direct URL to my account because I can't access my account to see my URL and other information. The email address for it is [redacted] and my name in the account is [redacted] and I live in Florida. That's what I've got since I can't access anything else on the account.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi,
Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]
Thanks, 
The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/02) */
Hi,
Thanks for contacting Facebook.
We're aware of the issue that you described and are currently working on resolving it as soon as possible.
We appreciate your patience and understanding.
Thanks,
[redacted]
Payment Support...

Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This appears to be a generic response. It should not be difficult for Facebook to refund a credit held in a Facebook payment's account. I don't owe Facebook any balances. I'm simply requesting a refund of my own money.
Final Business Response /* (4000, 9, 2015/04/10) */
Hi [redacted],
According to our records, one of our analysts is assisting you with this issue. You should receive a check for the balance on your account 4-6 weeks.
Thanks,
[redacted]
Payment Support Specialist
Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,**The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I’m having issues with my name on Facebook: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help...

Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]
Thanks, 
The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
I just want to delete my account, I should not have to comply with your ID requirements when I am trying to delete an account.
Again, when I signed up for facebook, none if this was necessary. Now that your rules have changed, I want out. Lets get it done. I also have an open case woth the FCC. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/10/15) */
Hi [redacted],
Thanks for your contacting Facebook. We are unable to address your reported issue through this channel. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in...

touch with us:
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX
We apologize for the inconvenience.

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not helped because there is no way to contact them facebook. Facebbok does not want to address this issue. There are no questions or answers in the help center that address this issue. I went to their verified page and sent several messages and posts with the exact same message. I even sent a meesage to another verified facebbok security page with no response. This is a very cowardly way of handling this issue. To say, we can't help you through this channel and then refer me to a place where I haven't and won't get help.
Final Business Response /* (4000, 9, 2014/10/22) */
Hi [redacted],
Thank you for reporting this. We are unable to investigate without further information regarding the person who contacted you without your consent.
Additionally, we don't currently offer support for this type of request through this channel.

You can find answers many to common questions, learn how to report a bug or other issue and get more information about Facebook's products and features directly in the Facebook Help Center:
http://www.facebook.com/help/?ref=cr
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards: [redacted]Thanks,The Facebook Team

Hi,Thanks for contacting us. We reactivated your account, and you should now be able to log in. If you requested a new name for your account, it has been updated. Thanks,[redacted]Facebook