Facebook

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- Someone posted an unfair review of my business:[redacted]I would like to report a fake account or other abuse on Facebook or Instagram:- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:This is the same thing that I have got in my own mailbox, the only thing they say is that I need to go to the helpcenter.Because of my own hard work and uncountable mails I have got my own profile back. They won't read my complaint and only direct to there help page, which I have read and tried to contact multple times.Thanks to Facebook there where two fake accounts of me, they did not want to help with tracking an IPand after that they deleted me. I won't accept this stupid anwser that I also got in my own mailbox. They don't listen and want to help, because of them I have a lot of trouble. 
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,**The Facebook Team

Initial Business Response /* (1000, 7, 2015/05/13) */
Hi [redacted],
A post made from your page, Broken Wing (https://www.intern.facebook.com/BrokenWingParrotRefuge) was reported and removed after it was found to be in violation of the Community Standards.

Facebook requires everyone adhere to...

the Community Standards. Learn more about them here:
https://www.facebook.com/communitystandards/

Thanks,
The Facebook Team
Initial Consumer Rebuttal /* (3000, 9, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook refuses to show us the post that they removed that allegedly violates Community Standards.
We contend that we never violate community standards.
Show us the post and explain how it violates Facebook Community Standards.

Initial Business Response /* (1000, 5, 2015/05/18) */
[redacted],
I am sorry that you are encountering this frustration on Facebook. Would you please provide the URL or current username to the current Page that is not working for you?
This will help us to investigate the situation further.
Thank...

you for your help. I look forward to assisting you here.
[redacted]
Community Operations
Facebook

Hi [redacted],We detected suspicious patterns in the way your account was being used. These patterns suggest that you computer might be infected with malware.However, if this was incorrect, I've lifted this block for you. You should be able to access your account with no issue.Thanks![redacted],Community...

OperationsFacebook

Complaint: [redacted]
I am rejecting this response because:This response only serves to educate on how to recover an account.  My complaint is based on the fact that my account keeps getting locked and I'm constantly being asked to upload a photo of myself.  That is what I'm trying to stop.  I can login to my account just fine, that is when Facebook doesn't lock my account or constantly ask for me to upload a picture of myself.
Sincerely,
[redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles...

below for instructions on how to do this: - How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted]Thanks, The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/16) */
Hi [redacted],
Thank you for your email. I'd be happy to assist you today.
Unfortunately, we are not able to refund these charges. Our records show that you previously disputed charges and as a courtesy we issued a one-time refund. However,...

when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditions. We apologize for any inconvenience this may cause.
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage".
You will then be able to edit or remove payment methods from your account.
We appreciate your understanding. Please let us know if you have additional questions.
Thanks for contacting Facebook,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this at all... This is the same response I've received from them since I brought it to their attention that my card had all the charges on it !! I have submitted several documents to them over the last two months showing my card was fraudulently charged... Not a family member nor anyone I know.. But 100% theft !! I will send all documents to the Revdex.com id need to but I have already submitted them to facebook on several occasions. I have contacted the state Troopers and they said to go through IC3 and Ic3 put me through to the Revdex.com. I am going to file a unauthorized dispute with my bank and they can go after facebook. THIS IS THEFT and I am very upset that they just keep responding with the same lame manifested letter. They are allowing people to be ripped off and they don't care. I have also changed internet providers and bought a new laptop because of the theft.. I want to close the card that was used but afraid if I ever get them to issue a refund it would go on that card !! So till I get a refund that card is still open.
Final Business Response /* (4000, 9, 2015/04/23) */
Hi [redacted],
Unfortunately, we are not able to refund these charges. Our records show that you previously disputed charges and as a courtesy we issued a one-time refund. However, when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditions. We apologize for any inconvenience this may cause.
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage".
You will then be able to edit or remove payment methods from your account.
We appreciate your understanding. Please let us know if you have additional questions.
Thanks for contacting Facebook,
[redacted]
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 11, 2015/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do NOT accept this.... This is the same answer that was on their previous response just worded a little different !!! This is my point I've been dealing with this for months now. I want to press legal charges on these people for not understanding IT'S THEFT and THEY ARE BEHIND IT...

Complaint: [redacted]I am rejecting this response because:
 
facebook is not even reading my complaints. Just sending standard protocol responses. No, I do not accept. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: it doesn't solve the serious problem and your advice does not woerk as it was tried several times s already. This is not the solution and does not help at all.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] Thanks,...

[redacted]The Facebook Team

Hi Tristan,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before doing so. Could you provide a direct link to the page in question?Thanks,[redacted]Facebook

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:I need further assistance to resolve the issue. Here is the requested link to when I try to log in or recover my account but the hacker's email address is the only one to which I can send a code: [redacted] The hacker's email, [redacted], will obviously not help me. I would need the code sent only to MY email address, which I have provided to the Revdex.com. I have also submitted my driver's license to Facebook in hopes of getting through to someone who can help me regain control of my account and prevent the hacker from accessing it. Thank you in advance for your help.
Sincerely,
[redacted]

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards: [redacted]Thanks,The Facebook Team

Hi, [redacted],
Thanks for your reply. We don’t offer direct functionality or technical support for third-party apps via this email, but you can get further assistance and information in our Help Center:
 
[redacted]
 
 
 You will have to contact their support if you need a refund for a game not owned by Facebook.
 
 
 Thanks,
[redacted]
The Facebook Team

Hi ,Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.
Thanks, 
The Facebook Team

Complaint: [redacted]I am rejecting this response because: I dont think you are understanding my complaint and honestly I dont see why I've explained my self throughly about four times now.... Maybe this attachment will help you understand I know some people are visual learners..... Having my password is not the problem I know the log in info for my account your company [fb] has locked my account I sent my id in to you guys to verify and no one has yet to do so and release my account.... So agian I know my password I know my email I need you people to verify my identity and unlock my account ok.... Is that a tough concept to grasp... Its been well over six months and we are into month what two with the Revdex.com trying to mediate this problem and you still have yet to even  comprehend my problem for a bunch of people with ivy league degrees you certainly cant problem solve at all....
 
Sincerely,[redacted]