Facebook

Complaint: [redacted]I am rejecting this response because:  The proposed solution, "change the user name," is the same as the one that led to the current situation.  Please review the previous emails for details and links.Sincerely,[redacted]

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]
- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]
Thanks, 
The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,**The Facebook Team

Complaint: [redacted]I am rejecting this response because:The problem still isn't fixed. This is a month now I have been without access. Sincerely,[redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles...

below for instructions on how to do this: - How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
My Facebook is still inactive, with no further contact. Please reach out to me directly to resolve this issue.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/31) */
Hi [redacted],
It looks like you have already confirmed your identity and have access to your profile. Is there anything else you need help with?
Thanks!
[redacted],
Facebook

Complaint: [redacted]I am rejecting this response because: I tried everything you suggested.  I reset my password, checked all the help sections as well as the forums.  I still get the message Identity not confirmed
We currently can't verify your identity. Please try again later.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/02/03) */
[redacted],
I am sorry you have had this experience and do want to help you resolve the situation. I am not sure which contact form you filled out, but our Privacy Team will take a look at this issue once you fill out the form below:
Facebook:...

https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
Please let me know if you have any questions in the meantime.
Thank you.
The Facebook Team.
Initial Consumer Rebuttal /* (3000, 7, [redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
That is the form I have already filled out. I will fill it out again.
Final Business Response /* (4000, 12, 2016/02/26) */
[redacted],
Could you please provide a link to your account, the name and associated email? Once you provide this information, we should be able to address your issue better.
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (3000, 15, [redacted]/
https://m.facebook.com/[redacted].[redacted]?ref=bookmarks
Email: [redacted]@msn.com

Complaint: [redacted]
I am rejecting this response because:               Facebook fails to address it's piracy issue which they refused a United Nations Investigation. I deleted my account on 02/23/2017 with the help of a facebook administrator only to find out 2-3 months later a account was issued using different profiles. Creating profiles whether it is his or her without the permission creates grave concerns. 1). Facebook should do a better job with it's Security and authentication. 2). Facebook should not create profiles that are bogus, fake, or borrowing another profile this in itself is a piracy issue and should be investigated by the International authorities since they subject themselves to different Jurisdictions world wide. 
Sincerely,
[redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: I was contacted by facebook in regards to account [redacted].  This what they advised.
================================================================================...⇄ /> Hi [redacted],Your account has been disabled for not following Facebook's Terms. We disable users who send unsolicited messages and create objects for the sole purpose of promoting or advertising a product, service or opportunity.One or several of the pieces of content you're responsible for were identified as engaging in such activity. Some examples of this include:- Encouraging shares, likes or clicks under false pretenses- Failing to enable promised functionality- Failing to deliver promised reward- Failing to direct to promised content- Encouraging shares, likes or clicks that result in the compromise of a user's security- Requiring or requesting the copying and pasting of JavaScript code- Maintaining Pages dedicated solely to the promotion of online giveawaysUnfortunately, we will not reactivate your account for any reason.You can learn more about Facebook’s policies by reading our Community Standards:[redacted]============================================================...⇄ /> Again, I have submitted all the correspondent information for them to review.  This account had no pictures, no added friends or family as my contacts.  This was only used to access my personall apps through my android cell phone.  I have not violated the terms or conditions.  If my account was hacked, the account should be released to me after their verification in which I uploaded 4 different forms of ID.  I need to delete my account personaly, and need to find out exactly how this account violated the terms, if in case I need to notify the correct authorities.
Again, I need someone to contact me from facebook. The forms provided to upload my security ID I have used before.  They now ask me to enter my email in order to upload the picture ID, however, after I enter my email address to perform this task again after 10+ times I have done so, it only brings me to another page, stating..."thank you for uploading your picture we will review but for now your account has been disabled for security reasons" we will contact you shortly. It has been past 30 days since this has not been resolved.
Thanks,[redacted]Community OperationsFacebookSincerely,Angie Olmedo

Initial Business Response /* (1000, 5, 2015/02/26) */
Hi [redacted],
Thank you for contacting us. I have looked into your account and saw that you have already written into Facebook directly. I apologize for not responding to your inquiry sooner. I have forwarded your issue to someone who directly...

works with ads at Facebook. They should be contacting you shortly.
Please let me know if you have any other questions.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again Facebook talks but does not resolve...they just pass ** others. However, it was resolved today but another person at Facebook...thanks to the Revdex.com!
Final Business Response /* (4000, 9, 2015/03/05) */
Hi [redacted],
You're welcome! We're always happy to help. Let us know if you have any more questions.
Thanks,
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2014/12/08) */
Hi [redacted],
Thanks for letting us know about the discrepancy you've been seeing between estimated and actual likes you've received from your Promoted Page Likes campaign. I know the product is is always working to make our likes estimates more...

accurate.
The estimated likes you see when you create your Promoted Page Likes campaign is an estimate. While the actual number of likes your receive may vary, you will only be charged for the actual reach of your Promoted Page Likes campaign. When you run ads on Facebook, you will only be charged for the number of impressions (CPM) or clicks your ads receive (not by the number of likes) as explained in this Facebook Help Center article: https://www.facebook.com/help/www/XXXXXXXXXXXXXXX/?ref=u2u
The number of likes that you receive depends on many factors, including the number of fans your Page already has, the number of other Promoted Page Likes campaigns that are running, and the audience that you are targeting. You can see the success metrics of your Promoted Page Likes campaign at any time by visiting your Page and viewing the insights in the section Your Page Ad.
From a billing standpoint we do not guarantee a certain number of impressions, so a refund is not the answer in this case.
I apologize for the inconvenience this has caused.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept this response from Facebook. It is obvious the algorithms the company is using are not accurate considering the user or in the case the person paying for the page post is only getting half of what was promised. An estimate in any industry would creaky be within 10%. Facebook is off by 50% to 95%. This is not acceptable considering Facebook is in the business of selling impressions. If this is a work in progress and Facebook can not deliver on the promise then Facebook needs to put a disclaimer the paid impressions are not understood by Facebook and this is a "work in progress"
We did finally receive an email from Facebook yesterday asking us to be patient until the concerned department reached out to us. Considering we have been reaching out to Facebook for over a year, this responses is also unacceptable.
Facebook entered into an implied contract when we made the purchase of the adverting and boost post. If Facebook can not deliver on the Promise of what what paid and the acceptance of the arrangement, then Facebook needs to provide a refund for failure to provide the services contracted with the user.
We do have screen shots we can share which clearly show the deceptive practice if the Revdex.com with let us know how to attach those to this complaint.
We do expect a refund on every post where the estimate was not delivered within 10% of the contradicted promise. Facebook is a site built upon advertisers and Facebook's response is not acceptable.

Hi **,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to change the username for my Page: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/12/23) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this problem comes up again, just reply to this email with details, and we'll do our best to help.
We'd also recommend checking out the Help Center for...

more information and answers to common questions:

https://www.facebook.com/help/?ref=cr


Thanks,
[redacted]
The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: It lacked the answer of a large cooperation responding to an issue. If I wanted the response given I would have used google. Not wanting  to help when lacking transparency in policies, especially the "ONLY one-time change" policy for a permanent url is ridiculous. Its synonymous with the of the precedent of being able to change your legal name.Sincerely,[redacted]

Hi [redacted],Thanks for your email. We don't offer personalized support for username updates, but the Help Center is full of answers to common questions and issues. Learn more about usernames in the Help Center:ht[redacted]Please note that usernames on both...

Timelines and Pages can be updated one time by visiting www.facebook.com/username. Usernames are subject to availability. Thanks,[redacted]Community OperationsFacebook

Initial Business Response /* (1000, 5, 2015/07/13) */
Hi [redacted],
Thank you for reaching out to Facebook. We've reviewed your report, and it looks like this is no longer an issue. We had locked your account because it looked like it might have been hacked.
We take the security of your...

account very seriously. Here are 6 things you should do to keep your information safe:
1. Pick a strong password
2. Secure your email account(s)
3. Log out when you use a shared computer
4. Run anti-virus software on your computer
5. Use our extra security features
6. Think before you click or download anything
You can see your account security rating and start making your account more secure here: https://www.facebook.com/update_security_info.php
To learn more about protecting your account, visit: https://www.facebook.com/help/security/tips

Thanks for contacting Facebook,
[redacted]
Community Operations
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, my original account [redacted].[redacted].79 was hacked. I had all the features from FB site set in place, yet FB allowed a hacker to take over my account . They accepted a, ID from the hacker - who by the way was working from Indonesia .. on my account made in the US .. but that didnt matter - FB allowed them to take over. I believe this account is still in use, or a copy of all my contacts .. pictures .. etc. I have had friends from the old list complain to me about the hacking they have had thru the old [redacted].[redacted].79 account. FB assured me that that account was locked, but isnt it strange that weeks after this, my old friends are being hacked by the same individual(s)? Next, FB DOD NOT LOCK any account until I DEMANDED IT!! by the time they reacted, my account - [redacted].[redacted].79 was fully compromised!!! Now they say this is fixed ... what about my old account and the history built in it??? What about the fact that FB has allowed [redacted].[redacted].79 to continue??? What about the fact that they opened the account I have now - only to have some of the settings left in it from the hacker?? They talk about securing the email .. what a joke, when the hacker gained control, they changed the associated email so that I could no longer get in .. so that I could no longer reset anything via the email system ..they changed the trusted people .. then required me to use the trusted friends for recovery?? WHAT A JOKE!!! They say to run a virus scan .. not only did I do this, I hired a company for a few hundred dollars just to scan both computers .. did this help? NO!!!!! I was hacked within a few days of this cost. Did FB return my chips they allowed the hackers to take?? HECK NO!!!! Did they allow me to use another account with obscure information to continue to play?? HECK NO - they locked it down because the ID I sent didnt match the information on the account ... IF THEY WERE TO USE COMMON SENSE AND LOOK AT THE IP ADDRESSES .. maybe .. just maybe that along with the explanation of why I made the account with fictitious information due to their lack of actions ... none of this would be going on. Maybe if the looked at the IP addresses that were used for more than 10 years and all of a sudden a new IP was used to hack the account ... you would think that common sense would say at least LOCK THE ACCOUNT!!!!!! CALL ME .. VERIFY!!!!!!!! BUT no, that would only make sense. In cases where hacks have taken place or are taking place, WHY in GODS name doesnt FB set up a phone line for the victim???? BUT no, this makes sense!!! Their statement that they take security seriously is a real joke based on the experience I have had with them. In closing, yes, I have an account - not the original account I had - but the one the hackers made .. do I trust this now [redacted] NO!!!! do I trust that FB will care about future attacks .. [redacted] NO!!! What will make me feel they care: 1. set up a hot line - telephone - for people that are in the process of being hacked so their information and history can be mostly secured. 2. Return my 1.6B in chips for my zynga account. 3. Set up an instant lock down button for anyone who is hacked or compromised .. and only allow their accounts to be open when telephone contact is made and verification process can be done. 4. Get rid of the "use trusted friends to recover account" this is a real joke and as frustrating as the hack itself. 5. When email is used to warn of a new IP address being used, lock the account down until a call can verity information. This would be a good start .. thank you for your time.
[redacted]
Final Business Response /* (4000, 9, 2015/07/21) */
Hi [redacted],
Thank you for your response to Facebook. It looks like you're reporting an account that was hacked. To get immediate help, please report the hacked account:
https://www.facebook.com/help/hacked
This section of the Help Center will help you secure your account and learn how to keep it safe in the future. This is the best way to get additional support for your account.

Thanks for contacting Facebook,
[redacted]
The Facebook Team