Facebook

Complaint: [redacted]I am rejecting this response because:
 
               DEAR  Revdex.com  BRANCH,    AND   THE  CASE  MANAGER   FOR   MY   CASE  AGAINST   FACEBOOK :
 
              THE   MESSAGE   YOU  SENT  ME,   DID N NOT  CONTAIN  ANY   DATA    FROM  FACEBOOK.      THE   FIRST   MESSAGE    YOU  SENT   TO   ME
              FROM    FACEBOOK,     WAS    A    NON-RESPONSE,     AND    AS  SUCH,     I  REJECTED    IT.         WHAT   YOU   SENT   TODAY,    CONTAINED
              NO   INFORMATION   AT   ALL.    DID  SOMETHING  GO  WRONG    ON  YOUR   END ?     I   TRIED    " CLICKING "   ON  THE   BLUE  PRINT,   BUT
              THERE    WAS   NO  LINK,    OR,    THE  LINK   WAS  BROKEN.      THUS,    AT   THE   MOMENT,     I  DON'T   KNOW   WHAT   TO  DO   ABOUT   THIS.
 
             IF  YOU  HAVE   ANY  QUESTIONS,   PLEASE    DON'T    HESITATE   TO    CALL   ME   IMMEDIATELY.     I   SO  THANK  YOU  FOR  YOUR  HARD  WORK.
 
             Sincerely,              [redacted]                     [redacted] [redacted] [redacted]
                                        [redacted] **
                                      [redacted]
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
            
              
       
               
 
 
 
Sincerely,Herchel Sawyer

Hi **,
It looks like you sent us an ID that either doesn't match the information on your account, or isn't on our list of acceptable IDs. To keep the account secure, we can't give you access until you've confirm** your identity.
You can also try to get back into your account by logging in with another email address, or by using a familiar device. Familiar devices include any computer, mobile phone or tablet that you've us** to log into Facebook before.
We appreciate your patience as we take these steps to keep your account secure.
Thanks,
[redacted]
Facebook

Hi,We're sorry you're having a bad experience on Facebook. You can block someone to prevent them from starting conversations with you or seeing things you post on your profile.
To learn more, please visit this Help Center...

link: [redacted]
 
Thanks,[redacted]Community OperationsFacebook

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it[redacted]- Try resetting your password. If you...

know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: again this is some sort of auto response. Facebook put my account in a status that I'm supposed to wait for them to respond, Facebook won't allow me to log in. This is what the complaint is about, it's been 2 months that I've been not allowed to enter my account, the problem is Facebook doesn't ha e a person to deal with, it's all automated responses that get you nowhere, one would think that a responsible business would take the time to address emails and respond and give me the opportunity to access my account, you think I have a fake name with no proof other then "someone reported it as such" I responded and have been waiting 2 months for a response from someone at facebook
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
 
I need a physical phone call from Facebook.  Something is wrong with there server and there are no emails being sent to recover the account.  I recovered my account, through the friends process, and made a new password, however, now it states we have sent you an email to the new email, [redacted] which is linked to my[redacted] address, but I have not received the email to confirm the account.  I have sent if over 4 times, and check with our internet provider and internet team, and they state no email has been sent to that address and no emails have hit the spam filter.  This account is connected to my business account, [redacted], so I can not access my work account wither. 
I have added a screenshot showing my password was resent, but not getting the email to confirm account
to summarized, I have resent my password through the contact friends option, however they are not sending the email to click on to confirm the account to log back in.
In the phone number recovery it shows my phone number correctly, but are they dialing to 1's, because it shows[redacted], should it be showing [redacted]
 
Please help, thanksSincerely,David Zwiacher

Complaint: [redacted]I am rejecting this response because:
Deactivation and reactivation did not solve the problem. I still receive the same 'Something went wrong. We're working on getting this fixed as soon as we can. You may be able to try
again.' message that I did months ago. I'm unsure if this is an issue that is being resolved.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/22) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com.
Unfortunately our records don't show an ID submission on your part. We've reached out to you via the email address provided in order to verify your identity. Once we receive...

your response, we'll see what we can do to help.
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I think someone was trying to scam me or a friend: [redacted]Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2015/09/24) */
Hi [redacted],
This is probably a cache or cookies problem. To fix it, please follow our directions carefully. Please note that we only support the browsers listed below and strongly recommend that you update your browser to the newest version...

available.
Internet Explorer 6.0
1. On the Internet Explorer Tools menu, click "Internet Options."
2. The Internet Options box should open to the "General" tab.
3. On the "General" tab, in the Temporary Internet Files section, click the "Delete Files" button.
4. From the same tab, select "Delete Cookies."
5. Click "Close" and restart the browser.
Internet Explorer 7.0
1. On the Internet Explorer Tools menu, click "Delete Browsing History."
2. In the Temporary Internet Files section click on "Delete Files" and select "Yes."
3. In the Cookies section click on "Delete Cookies" and select "Yes."
4. Click "Close" and restart the browser.
Internet Explorer 8.0
1. On the Internet Explorer Tools menu, click "Internet Options."
2. The Internet Options box should open to the "General" tab.
3. On the "General" tab, in the Temporary Internet Files section, click the "Delete Files" button.
4. From the same tab, select "Delete Cookies."
5. Click "Close" and restart the browser.
Safari
1. Open Safari.
2. Select "Empty Cache."
3. Click "Empty" on the "Are you sure" message box.
4. Exit and relaunch the browser.
5. To delete your cookies, select preferences, then click on: "security" tab->show cookies->remove all
Mozilla Firefox 1.5 for PCs
1. Click "Tools" and select "Options" on the Firefox menu bar.
2. Click the Privacy Icon on the Option menu bar to open the Privacy Properties.
3. Click "Clear" across from the Cache option.
4. Click "Clear" across from the Cookies option.
5. Click "OK" to return to the browser main page.
6. Exit and relaunch the browser.
Mozilla Firefox 1.5 for Macs
1. On the "Firefox" menu bar, click Firefox and select "Preferences" in the dropdown menu.
2. On the Preferences menu bar, click the Privacy Icon to open the Privacy properties.
3. Click the "Cookies" tab. Select "Clear Cookies Now" to clear cookies.
4. Click the "Cache" tab. Select "Clear Cache Now" to clear cache.
5. On the Firefox menu bar, click "Firefox" and select "Quit Firefox."
6. Relaunch the browser.
Mozilla Firefox 2.0 for PCs
1. Click "Tools" and select "Options" on the Firefox menu bar.
2. Click the Privacy Icon on the Option menu bar to open the Privacy Properties.
3. In the Cookies section, click "Show Cookies" and then "Remove All Cookies."
4. In the Private Data section, click on "Settings" and make sure the box next to "Cache" is checked before selecting "OK."
5. Click on the "Clear Now" link.
6. Exit and relaunch the browser.
Mozilla Firefox 2.0 for Macs
1. On the Firefox toolbar, click "Tools" and select "Clear Private Data."
2. Make sure that "Cache" and "Cookies" are selected.
3. Click on "Clear Private Data Now."
4. Exit and relaunch browser.
Mozilla Firefox 3.0 for PCs
1. On the Firefox toolbar, click "Tools" and select "Clear Private Data."
2. Make sure that "Cache" and "Cookies" are selected.
3. Click on "Clear Private Data Now."
4. Exit and relaunch browser.
Mozilla Firefox 3.0 for Macs
1. On the Firefox toolbar, click "Tools" and select "Clear Private Data."
2. Make sure that "Cache" and "Cookies" are selected.
3. Click on "Clear Private Data Now."
4. Exit and relaunch browser.
If you have any further questions, please visit our Help Center at the following address:
http://www.facebook.com/help.php
Thanks for contacting Facebook,
[redacted]
Community Operations
Facebook

Complaint:[redacted]I am rejecting this response because:I have already provided you with all the links necessary for this situation. As I have said my comment has been automatically removed because of deemed "inappropriate" language, even though I was only citing someone else, which is clear.This is my account : [redacted]Please restore it to full functionability.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My account was reinstated. Thank you.Sincerely, [redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:** [redacted]Thanks,The Facebook Team

Complaint: [redacted]
I am rejecting this response because:   ID and DOC and Photos have BEEN SENT TO FACEBOOK MORE THAN ONCE, I'm still locked out.  I do not know what has caused this and NEED answers why I can not get to my account.  I'm missing very important information and Facebook has NOT been helpful in resolving this issue 
Sincerely,
[redacted] ###-###-####

Nothing from the help center is going to do squat for me. Unblock my account so I can conduct business and block the person who is harassing me. Nothing else will be sufficient. Sooner rather than later please.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me.  The response via Revdex.com simply sent me back to the exact page where I already submitted a request for help 10 days earlier. However, after waiting 5 days, my request for help did receive a response outside of Revdex.com which did answer one of my questions. Additionally, I was able to solve my own problem by that time without any help at all from Facebook. I strongly suggest that Facebook reevaluate its customer service or lack thereof. Personally, I'll never use their service again and will advise friends and family to do the same.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hi [redacted],Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Thanks for contacting us. It looks like the email address you provided is associated with a Facebook account that was permanently deleted. This means: - We don’t have the ability to restore this account - This email address can’t be added to any other existing Facebook accounts or used to create a...

new one To create a new account or add a secondary email to your existing account, you'll need to use a different email address. If you encounter any additional problems signing up or adding a new email address to your account, please reply to this email and we'll be happy to help you. Thanks,**The Facebook Team