FactoryOutletStore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Effective today, the full purchase price has been refunded.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us .. this is a common occurance with the Smart Doors. Please check with the customer to see if they removed battery cover on the backside of the smart door, this is where the key and...

hardware is kept. If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I already have the wrong camera installed in my car and they want me to expend more money sending the wrong camera back.
   Could be OK if they send me the right GPS that work with this camera.
  I don't have money to be paying for installation. It's not my fault that I got the wrong camera in the first place.
     Thanks.
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,
[redacted]

To Whom This May Concern,
We regret that our warehouse shipped you the incorrect item .. we show that the initial package was shipped out on 4/**/14 thru DHL Global Mail tracking number [redacted] - this is the package that was incorrect.
As...

promised we reshipped the correct item on 5/*/14 without need of a return thru DHL Global Mail tracking number [redacted] - this package is currently with DHL and usually takes 7 to 10 business days to deliver - today - 5/**/14 - being the 6th business day. 
If you no longer wish to have this item please do NOT refuse the package but contact us once the item is received and we will make arrangements to have the item return and refunded.
If you would like to discuss this any further please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,
After reviewing this complaint along with our notation history we show that this is a case of buyers remorse.  
Customer contacted us on 3/** and stated that he found the item "cheaper elsewhere" and...

wanted to return the item for a full refund.  We explained to our customer that they would have to return the item on their own as there was nothing wrong with the unit.  Customer contacted us again on 3/** to state that they tried the Epilator (shaver) and it was too slow for them .. they wished to return for full refund.  Customer was given directions on how to return the item for inspection and/consequent refund as there was nothing wrong with the unit.  As a courtesy we told our customer we would refund the full purchase price of the time once successfully returned and inspected.
We pride ourselves in excellent Customer Service and will refund the full purchase price of the item once successfully return.  If you would like to speak with us directly please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations

To Whom This May Concern,We regret that our customer is not happy with the order here at the FactoryOutletStore.com and sincerely apologize for any inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that the accessories were...

successfully delivered 8/4.  We do show there was an issue with the mattress delivery.  Our delivery agent was not able to set up the model, considering the frame to be wrong side .. we have since spoken to our agent and rectified the situation.We are committed to providing Excellent Customer Service and will contact our customer directly to complete this transaction or cancel per their wishes.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to discuss this further.Customer Relations Department###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Here is the list of issues:
-Please find the attached zip file of the pictures that I
took from my 3 different phones when I tried to call the business.  
- After I ordered by phone within 20 minutes, I checked my
credit card and realized my card is charged $332.10 ,but wondered why I didn’t received
email  , I called the business and
followed up the status , I found out they put in the wrong Email address([redacted]) my email is in yahoo domain
,so I asked for a correction ( I am wondering AOL and Yahoo absolutely are not
close in pronunciation ) .
- As soon as I received the email, I realized the part is
wrong then I called the business .you can see the list of phone calls on
attachment pictures.
- The Business mentioned the shipping is certified and need
the signature. Today the UPS left the item behind the door and left. My wife
ran for door to get him but the post man left. She found out only one box is at
the door .So the shipping package was not certified and didn’t require the signature.
-depends on the item description on the business website and
I also double checked during the phone call that this purchase must include two
packages(rack package and pads package) .I received only one box . I don’t want
to open the box to confirm this, but the length of the box is the same size of the
rack ,So I am guessing the pads package is not included which will make the delivery
box bigger than rack box. This is just a guess that depends on my simple
calculation.
-I ordered the rack for this weekend (they already messed up
my plan).I am going to order from another place that I can trust.
-I absolutely don’t need any future hassle with this business.
So here is the simple solution:
They do send return shipment label ASAP, I will ship it back
and refund my money at the same time (the same quick process that they charged
my credit card and ship the package which they have not been able to make a
correction on the order).
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com PLEASE REVIEW
NO FURTHER REFUND IS DUE AT THIS TIME.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
 
A credit was finally posted to my bank this...

morning.
 
You can cancel the complaint.
 
Thank you for your help!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
I did not get any response from [redacted] about my order on their sight. Usally you get a conformation for your order. And I did not get any.
Sincerely,
[redacted]

We understand that there may be a language barrier currently.  We spoke with your Card Company and have explained the issue resulting with this order.  
Unfortunately, we are not able to take the item back as it will be unsanitary.  As a courtesy, a refund will be issued to your card by your Card Company for the cost of the item without the need to return.  This order is now considered closed and fully refunded.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted],
Here is proof that they received my returned item; however, I have not received my correct phone they promised to send.
-------- Original Message --------
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]--

Aloha,David C[redacted]
General Manager
Cobblestone Inn and Suites Hotel
[redacted]
[redacted]
(P) ###-###-####
(F) ###-###-####(C) ###-###-####
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
>Again we apologize if this was not the item that you needed and would love to help identify the SKU that would suit your needs.
It is not the product I ORDERED. Perhaps your SKU system is in error. The product sent to me was a black, small petzl backpack, not a 45L yellow one that was advertised on your site. 
I am not responsible for return shipping costs due to an error on your side. Please either send a prepaid UPS label, or agree to refund the shipping costs I will incur to send it back.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did sign the authorization form 3X! I was never told to use the shipping address as an alternative billing address. You have not read my complaint carefully. You did not cancel the order, I did. At this point, I give up because clearly this company does not want to listen to it's customers, it is more intent on defending itself. I now understand why when I search online for reviews, this company receives a disportionate number of complaints.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us.  We do show that we shipped exactly what was on the customer's invoice while we understand that the customer's complaint.As a courtesy we will refund the full purchase price of the...

item within 24 to 48hours.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and...

sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do show that this customer purchased the item and attempted to return for refund outside of our Return Policy.  As a courtesy we will refund the purchase price without the need a return.
If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,We regret that you are not happy with the purchase made and as a courtesy have refunded the full purchase price of the item returned.If you would like to discuss this further and/or have any questions please feel free to contact our US Based Customer...

Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]