FactoryOutletStore

To Whom This May Concern,
[redacted] has stated that the package was successfully delivered.  As a courtesy we will refund the full purchase price of the order.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have no idea what they are trying to say.  I returned the razor to where I was told to and it was delivered to that address.  If they are not Braun, then they are misrepresenting themselves. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that you are not happy with the purchase made with us and sincerely apologize for the situation.After reviewing this complaint along with our notation history we do see that the phone and headset do not match and you also did not retain the...

Manufacturer's packaging.  We will have a PrePaid shipping label emailed to you for the return of the [redacted] Headset that does not match and will refund the purchase price LESS THE NO BOX FEE ONLY!If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although FactoryOutletStores still do not offer to pay for return shipping I find that this resolution is satisfactory to me and the matter has been resolved.
Thank you so much for your help and service. If only the company had taken upon themselves to actually respond in this fashion on my initial contacts to them much aggravation on both sides could have been avoided. Amazing what can be achieved when people actually communicate!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you
for your purchase with us here at the FactoryOutletStore.com
 We sincerely
apologize for the inconvenience that this may have caused you.  We are here to help you in any way possible and have researched your order to find that your item has been sitting for far too long without a resolution.  We've went ahead and shipped you another item as a replacement and it will be there on Wednesday 3/*/14 - if you have any problems please contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Again, we sincerely apologize for the length of time that this has taken and will make sure that this does not happen in this manner again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,
We regret the issues our customer is experiencing with this item.
Due to the customer removing the Serial Number and UPC Code our warehouse took longer than usual to process the return as they were looking for a way to accept the item back and...

not return it to the customer as we previously mentioned to him.
As of today - 4/**/14 - [redacted]'s order was refunded the purchase price and the order was closed.
If you have any questions and/or comments please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
[redacted]

To Whom This May Concern,
We regret that our customer is not happy with the purchase made with us.
Per our website as well as the customer's proof of purchase we show that the item is a Replacement Battery For:  X284G.  Customer may return the item for refund...

and as a courtesy we will refund the full purchase price of the item.  Furthermore, we have not received any calls and/or emails from this customer regarding any problems with the order/item.
If you would like to discuss this further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and have spoken to them directly and will continue to work directly with our customer.Customer Relations Department.

To Whom This May Concern,
We regret that you were having issues with your return and do see the tracking progress with delivery status.  Unfortunately, we do not show that the item was returned by USPS as of yet and will contact them to start a Missing Package Investigation.
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Once the package is located we will issue a refund on the account.  If we are not able to find the package then you will have to contact USPS to start a Claim for Lost Package.
Hope this helps.  If you would like to discuss this issue any further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I won't pay to restocking fee being asked for a return, so I will be keeping the product. As a customer, I feel the product was misrepresented. I ordered what I believed was the original product. In the webpage, it was advertised as a replacement filter, with a picture of the original GE filter. To me, replacement does not mean imitation. If the webpage would have had a picture of the product I received, or a disclosure that the product sold was a completely different brand than the one advertised,  I would not have ordered it. I was not made aware of this through my purchasing experience on the site. 
Sincerely,
[redacted]

To Whom This May Concern,
We sincerely apologize for the inconvenience that this caused you.
After reviewing this complaint along with the notation history we do not show that USPS has successfully delivered the merchandise to our Returns Warehouse. Unfortunately, we...

are not able to refund for merchandise that is not in our possession. 
Without the tracking number we are not able to help the customer work with USPS to locate the package.
If you would like to discuss this any further please feel to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern

To Whom This May Concern
Thank you for your purchase here with us at the FactoryOutletstore.com
Unfortunately that particular item was on a Temporary Backorder – we apologize for the inconvenience as the item was not available. The Backorder for the item
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has since been extended by our vendor and we regret that we were not able to fill your order for that particular item.  You were not charged .. the authorization was voided successfully the same day the order was cancelled 8/**/14.
If you would like to purchase a different item please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am to 5pm Eastern/Standard at ###-###-#### and we will be more than happy to further assist you with your purchase and delivery time frame.

Reimbursed the money they tried to keep. Thanks Revdex.com  for your help in this matter.

To Whom This May Concern,
We regret that our customer is not happy with the purchase made with us and sincerely regret the inconvenience that this caused.  
After reviewing this complaint along with our notation history we do show that our customer...

purchased a refurbished item with us and our stock has depleted - we are no longer able to source this item.   We contacted our customer to alert them of the issue and offered him the option of purchasing the Brand New unit of the same model along with a $10 courtesy discount  .. the Brand New unit is $50 more than the Refurbished unit our customer purchased ($40 more with our internal courtesy discount), our customer declined this option.  We have since refunded the full purchase price of the order back to our customer and have successfully closed this order.  The courtesy offer still remains should our customer choose to accept.
If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I accept that I was charged 149.95 for the item in question, but I did NOT order the item in question, I ordered a less expensive item.  I was instructed to mail back one of the expansion handsets for credit.  I returned one expansion handset and am requesting refund of $30 for the returned portion OR return to me of the handset that I mailed back to them. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.
As a courtesy we will refund the full purchase price of the item - customer can discard of the item.
If you have...

any further questions and/or comments please feel free to contact our Customer Service Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

To Whom This May Concern:
We sincerely
apologize for the inconvenience that this may have caused you.  We are here to help you in any way possible
but we do see that you have not contacted us since placing the order to alert
us of any issues with the item. After...

reviewing the delivery I do see that your local Post Office was having issues delivering the package to you and after 3 attempts returned the merchandise to us and your order was refunded the full purchase price.
Please
contact your card issuing bank to find out exactly when this amount will be
placed back into your account.
If
you have any questions please feel free to contact our Customer Relations
Department - Monday thru Friday - between the hours of 9am and 4pm
Eastern/Standard at ###-###-####.