FactoryOutletStore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.   If, after returning the product and not receiving a FULL refund, I will open a separate issue.Thank you very much for your assistance in this matter.  I was happy to see such a speedy resolution.
Sincerely,
[redacted]

To Whom This May Concern,We do show that the item was successfully returned and the full purchase price of the order refunded back to the [redacted] card ending [redacted].  Please contact your card company to inquire when this refund will be visible in your account.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

To Whom This May Concern,
We sincerely regret that you are not happy with the purchase made with us and apologize for the inconvenience that this has caused.
After reviewing this complaint along with our notation history we do show that our customer...

contacted us directly to alert us of the issues on 1/**/16.  Please allow us sufficient time to fix the situation at hand as we show that this issue was raised within the last 48 Hours and is currently being worked upon.  While we appreciate our customer's urgency, we do show that a "PickUp Label" is already being generated for use by our customer to return the item.  
Again, we sincerely apologize that our customer received an item that they did not intend on purchasing and do show our efforts are currently rectifying this troubling issue.  We will also review the issue as the cause of this complaint to ensure future customer satisfaction.
If you would like to discuss this case directly with us please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

We here at FactoryOutletStore wish your wife good health along with a speedy recovery.  We will be able to waive all return fees once the item(s) were successfully returned as a courtesy.  Please give our US Based Customer Relations Department a call when you are ready to return the item and we will make arrangements as well as waive all return fees - refunding our customer the full purchase price of the item returned with all Manufacturer packaging and all of its accessories back to their [redacted] Account.  If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist in any way that we can.US Based Customer Relations Department###-###-####

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us.
We do show that we spoken to customer on 8/** and again on 8/**.  We further show that the customer was refunded the purchase price of the item without the need of...

making a return.
If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard
Customer Relations Department

Refund will not be issued on this order as there is a currently Credit Card Dispute related to this order.
All information will now be responded thru the Credit Card Dispute.
No further response will be made.
Customer Relations Department
###-###-####

Advertised as replacement battery for Canon LP-E8, picture shows an actual Canon product, received cheap knockoff made in china battery that may or may not work in a Canon camera which it was purchased for. To return the products with the 15% restocking fee plus shipping will cost just as much as tossing the [redacted] into the garbage. Highly upset about the false advertisement and description of the product to purchase

To Whom This May Concern;We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original.   We do show that the item was previously returned and refunded the full purchase of...

the order.  Unfortunately, we are not able to refund more than collected. If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
When I finally spoke to a [redacted] at Factory Outlet Store ([redacted] & then [redacted]) yesterday, they only agreed to refund the exact price of the 2nd item to be returned ($109.95). This was the item that was sent to me 1.5 months after the order was placed online and canceled 2 hours later-- it NEVER should have been sent to me.  In addition, I was told in the phone call when I canceled the order on 4/**/13, that I would not have to pay for the return shipping of the first item sent to me and that the second item would not be sent at all.  Therefore, the company should be responsible for the shipping costs of these two items and should refund me the full remaining balance on the order ($157.03) plus the additional cost for the return shipping of the first item as promised ($40.34). I am therefore due an additional refund of $87.42 (the amount outstanding after the promised $109.95 that the company stated they would refund yesterday).
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Bought replacement cordless phone battery from this company and they sent the wrong model batt that does not work with my phone. I emailed asking that they send what I ordered and you'd think they'd figure, oops, our mistake and the battery you ordered is on the way. Nope. Instead, I received a form letter email that included a complicated return policy requiring more effort than the battery is worth. So will chalk it up to "got me" but will never buy anything from them again and strongly recommend that anyone considering buying from them go elsewhere. Sure their prices are cheap but buying from them is a gamble that you'll actually receive what you order.

I order a phone with 2 hand sets. I went to set phones up and I had a questions. I called number given and they gave me another number to call. You had to email for customer support and I did. I emailed them about 5 hours ago and heard nothing. I got fed up and decided to send the phones back. I understand that they will charge a restocking fee and that is crazy especially when you have to deal by email rather then dealing on the phone with a live person to get help. I think they should reimburse me if there is a stocking fee and also for my paying to get the package back. I am 73 years old and trust me I still have my smarts and do not want to be taken advantage of.

To Whom This May Concern,
We regret the situation that has occurred with this order.
As a result we have fully refunded this order and will continue to work with our warehouse to settle the issue.
If you have any question please feel free to contact our...

Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern:
We regret that our customer was not happy with the purchase made with us and as a courtesy we have refunded the customer $2.24 today.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

The business is, once again, providing false information to you as follows:
They claim that I ordered the Discovery 640. I did not. The attached receipt shows that I ordered a "Brand New" Plantronics Discovery 975. I never ordered anything associated with a Plantronics Discovery 640 as they so claim and my attached receipt proves, yet they send me a "Factory replacement part" for a Discovery 640 that, falsely according to them, was part of my original order. This was shipped and received after they received my original return back to them.When I called to explain to them that they shipped an item to me that I never ordered in the first place, they refuse to listen and hold my money ransome until I pay to return their product sent by mistake on their part. I even offered to take my time to send the item back if they provided a prepaid shipping label-something that I do not have to do. They refused to pay for return of an item I never ordered and held nearly half of my $49.95 payment for my true order until I paid to return a item they shipped by mistake. This business operates under unethical practice and needs to be disciplined by regulating authorities to stop them from taking advantage of the public consumer.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are side stepping the (2) main issues.
1. They did not send the battery for my wife's phone but sent me (2) identical batteries for my Galaxy S. My wife's phone is not a Galaxy S. I had to pay to ship both batteries back at my expense.
2.  The "replacement"/aftermarket/refurbished or whatever play on words they want to use battery does not work for my phone according to a readout on the display on my phone or I would have gladly kept it. In fact, would have kept both.
I am simply returning these products at my expense in its original packaging. The only fee they can charge me at this point is their shipping fee and their "got you" restocking fee. I was simply asking them to waive both to offset my expenses of sending the batteries back at my expense including tracking. Even if my battery had worked, I would have still had to send the wrong battery back they sent me for my wife's phone.
Either way, I still reserve the right to an [redacted] review so hopefully the company will do the right thing. I am learning to purchase through [redacted] for problems like this that may occur.
Thanks,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

To Whom This May Concern;
Thank you for your purchase with us here at the FactoryOutletStore.com. We sincerely apologize for the inconvenience that this may have caused
you.  We understand the situation/error and as a courtesy refunded the full purchase price of the...

return.
We would be more than happy to help in any way that we can.. please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while the business repeatedly treated me as if I were not intelligent and even condescending to me.  There was absolutely no customer service more like customer assault.  BUT after my 30th call, 5th email and countless hours trying to get this company to just look at the facts it appears that they have.  I appreciate the help that the Revdex.com provided.
Sincerely,
[redacted]

[redacted],
We choose not to argue with our customers but instead find a middle ground that will allow for our customer's satisfaction.  Please confirm that you have spoken with your [redacted] Customer Service regarding the refund(s) made by us here at the FactoryOutletStore.com.  You were previously refunded the total amount collected - $197.90. 
While we understand your frustration and again sincerely regret this situation .. we do show that the full amount collected has been successfully refunded - $197.90.
Customer Relations Department

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this issue is closed.
Sincerely,
[redacted]