FactoryOutletStore

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenienceDue to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to FactoryOutletStore.comFor any issues concerning the software (i.eDefect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance After reviewing the complaint along with our notation history, we were able to find a viable solution that would work for our customer One of our Department Managers contacted our customer today and we will continue to work with our customer to ensure their complete satisfactionIf you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I shipped the item back, and they received it I have looked for the receipt that shows the cost of shipping but must not have seen a need to keep it I do not have access to a fax machine and would cost me even more to send them a fax A simple check in the amount of $would be the easiest way to resolve this issue If they are concerned of the cost of shipping they can get a quote from FED Ex or UPS for ground shipping and send me their quoted cost As far as the apology, they shipped me the wrong flash light modelNot only was it not the correct color, it was a model quote on thier web sight at a lesser value I can not recall the difference but it was arround $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom This May Concern:We sincerely regret that our customer was not happy with the replacement battery purchased with us.We do see that our customer was previously refunded the full purchase price of the returned merchandise.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

We understand the situation and again sincerely apologize that the item sent was a complete pre-packaged kit As a retail outlet we will need the complete kit returned inorder to exchange/refund When we spoke with you we asked if the box was tampered with in anyway upon its arrival and your denied any damage to the packagePer our recent agreement you will have to return the entire contents of the merchandise along with the Manufacturer's packaging for inspection and consequent exchange/refund If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

Revdex.com: At this time, my complaint, ID [redacted] regarding FactoryOutletStore.com has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: We have received your request to cancel your order with usWe regret that you have chosen to cancel and do look forward to you returning to us in the futureIf your account has been charged, the amount will be credited to the original method of payment immediately and could take up to 2-business days to show on your statementIf you have any further questions or need assistance in finding something suitable for your needs, please feel free to contact us at our toll free number at ###-###-####Agents are standing by hours a day, days a week to assist youThank you for shopping with us and we look forward to seeing you soonFactoryOutletStore.comOrder Processing TeamToll Free: ###-###-#### I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me and the matter has not been resolvedI still need a Battery Sincerely, [redacted] ***

To Whom This May Concern,We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselvesCustomer Service is very important to us and as a courtesy we will be refunding the remaining balance of $(Return Processing) to the customer's [redacted] card ending *** We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchaseIf there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at [redacted] for any assistance needed

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenienceAfter reviewing this complaint along with our notation history we do show there was a miscommunication regarding the return of the item Our customer indeed purchased an Out of Box item and therefore would not be able to return the item with the Manufacturer's Box We have updated our Support Team regarding this issue We have refunded our customer the full purchase price of the item and again sincerely apologize.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I'd like to thank [redacted] for working on this problem with me and being very proactive and professional [redacted] ***, basically wrote me off after I asked for a refund and was not in any way responsive to my needs after thatI will NEVER do business with this company again and will NOT RECOMMEND IT to anyone I know[redacted] ***

Advertised as replacement battery for Canon LP-E8, picture shows an actual Canon product, received cheap knockoff made in china battery that may or may not work in a Canon camera which it was purchased for To return the products with the 15% restocking fee plus shipping will cost just as much as tossing the [redacted] into the garbage Highly upset about the advertisement and description of the product to purchase

To Whom This May Concern,We regret that our customer is not happy with the order here at the FactoryOutletStore.com and sincerely apologize for any inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that the accessories were successfully delivered 8/ We do show there was an issue with the mattress delivery Our delivery agent was not able to set up the model, considering the frame to be wrong side we have since spoken to our agent and rectified the situation.We are committed to providing Excellent Customer Service and will contact our customer directly to complete this transaction or cancel per their wishes.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to discuss this further.Customer Relations Department###-###-####

To Whom This Concern, After reviewing the complaint made by our customer along with our notation history I do see that the customer contacted us on to inquire about the order the order was on a temporary back order and the agent explained this to the customer customer was ok to wait Customer called again the same day to state that he was seeing charges on his card and the agent explained that it was an authorization that she will release until that item becomes available the authorization on the card was cancelled as the item would arrive within to business days - Once the item came into stock, customer's card was charged - - and the item was shipped Customer then contacted us again on 9/*/this time to say that he no longer needed the item and wanted to cancel the order Unfortunately, the order was already shipped and customer was very upset stating he would take the item to the local Police Department As a courtesy we will process a Return To Sender on the package as it has not yet been delivered Once the package is returned we will issue a refund back to the card If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department Monday thru Friday 9am to 5pm at ###-###-#### Customer Relations Department

Refund will not be issued on this order as there is a currently Credit Card Dispute related to this order All information will now be responded thru the Credit Card Dispute No further response will be made Customer Relations Department ###-###-####

To Whom This May Concern, We regret the billing issues our customer experienced with this order and after researching the entire order contents I was able to see that this customer had a balance due on the order and it was rectified well past the shipment date - this is NOT our usual practice and will continue to look into this issue further Please review the proof of purchase as this is what I found: Dispatch Date: Total = Dispatch Date: = $ Charged = $ Total Charged = $ Unfortunately we are not able to exchange any item on this order as the customer is well outside of our 30Days Return Period (Order Date If you would like to discuss this any further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again, this is typical of the deceptiveness of the company I have pasted in below the credit I was given on February ** As one can see, it was for $ It was not until a week later, after a number of complaints with Revdex.com and elsewhere, I now see on checking my [redacted] statement, that the remaining $in dispute was credited They did not credit my account $ They credited it $174, and then, on protest, the remaining $ There claim about consideration for the client could not be more absurd or more wrong They are "considerate" only after the customer spends a month trying to get his refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by FactoryOutletStore.com regarding complaint ID [redacted] .Sincerely, [redacted]

To Whom This May Concern, We regret the inconvenience that this may have caused our customer We've went ahead and processed a full refund as a courtesy customer may keep the item If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard Customer Relations Department

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do show that this customer purchased the item and attempted to return for refund outside of our Return Policy As a courtesy we will refund the purchase price without the need a returnIf you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

To Whom This May Concern, We are sending out [redacted] to pick up the package from the customer We have tried to work with this customer and could not therefore we placed them into Collections for the return of our merchandise Once the item is returned this customer will be removed from any proceedings currently ongoing Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Here is the list of issues: -Please find the attached zip file of the pictures that I took from my different phones when I tried to call the business - After I ordered by phone within minutes, I checked my credit card and realized my card is charged $,but wondered why I didn’t received email , I called the business and followed up the status , I found out they put in the wrong Email address( [redacted] ) my email is in yahoo domain ,so I asked for a correction ( I am wondering AOL and Yahoo absolutely are not close in pronunciation ) - As soon as I received the email, I realized the part is wrong then I called the business .you can see the list of phone calls on attachment pictures - The Business mentioned the shipping is certified and need the signatureToday the UPS left the item behind the door and leftMy wife ran for door to get him but the post man leftShe found out only one box is at the door .So the shipping package was not certified and didn’t require the signature -depends on the item description on the business website and I also double checked during the phone call that this purchase must include two packages(rack package and pads package) .I received only one box I don’t want to open the box to confirm this, but the length of the box is the same size of the rack ,So I am guessing the pads package is not included which will make the delivery box bigger than rack boxThis is just a guess that depends on my simple calculation -I ordered the rack for this weekend (they already messed up my plan).I am going to order from another place that I can trust -I absolutely don’t need any future hassle with this business So here is the simple solution: They do send return shipment label ASAP, I will ship it back and refund my money at the same time (the same quick process that they charged my credit card and ship the package which they have not been able to make a correction on the order) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]