FactoryOutletStore

Revdex.com:
At this time, I have not been contacted by FactoryOutletStore.com regarding complaint ID [redacted].
Sincerely,
[redacted]

To Whom This May Concern,
We sincerely
apologize for the inconvenience that this may have caused you.
Our customer was charged only $149.95 for the item in question - once the initial item was returned we only charged $69.00...

(with the initial $80.95 already collected to total the new item cost of $149.99.  No further refund/charge is due at this time.
We
would be more than happy to help in any way that we can on your future purchase
.. please feel free to contact our Customer Relations Department - Monday thru
Friday - 9am until 4pm Eastern/Standard at [redacted] for any assistance
needed.

To Whom This May Concern,
We sincerely regret that our customer was not happy with the purchase made with us.
After reviewing this complaint along with our notation history we do show that our customer placed the order using [redacted] CheckOut .. this checkout option is secure and we are...

not able to change any information received thru this Check Out.  We regret the miscommunication that has occurred and would be more than happy to help our customer with any information needed to retrieve the package from the original address received thru the [redacted] Checkout in-order to return for a refund.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original.   We take care in showing that we are "An Independent Retailer Of...

Consumer Products" so that our customers would know we are not the Manufacturer themselves. As a courtesy we have refunded the full purchase price of the item.  Please feel free to discard the items at your convenience.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at [redacted] for any assistance needed.

Thank you for ordering with us here at the FactoryOutletStore.  We apologize for the inconvenience that this has caused you.Unfortunately, the item purchased went on a Temporary Backorder due to the popularity of the item and we sincerely apologize that the item was not available. ...

The Backorder on the item has since been extended – regrettably, we were not able to fill your order.  Your order was refunded the full purchase price with [redacted] Transaction ID [redacted].If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.

Had questions about an online advertised product. When I called they we not knowledgeable of the product, and told me false information. After calling back they retracted what was said previously. Upon placing my order of said product stated as "in stock" I got an email later that day saying it was on back order and would be longer to get product. A week later I get another email that my order was cancelled due to product being unavailable. False advertising and unknowledgeable people. Waste of my time.

We would be more than happy to give our customer a discount on the merchandise purchased as we are not able to revive a Manufacturer's Coupon.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####

I recent purchased a GPS navigation system fory trucking company and was informed it would ship within 1 to 3 days. I placed my order on the [redacted] of March and still have not received my item. I called the 1800 number several times each day and received lie after lie that it had been shipped. After calling again today which is the [redacted] a technician stated it had not yet been shipped. I asked to speak with a manager three times during this process on separate days and never received a call back or a resolution. This company has cost me hundreds of dollars each day that my truck is not on the road. Do not order from this company because all you will get is the run around and lied to.

We show that refund was made 9/**.  Please contact your bank as to how long it will be before a refund is visible in your account. If you have any additional questions or would like to speak with us directly please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Greetings [redacted],We do not have that order number in our system.  If you are a customer of FactoryOutletStore please provide the correct order number so that we can research the issue.If you have any questions or need help please feel free to contact our US Based Customer...

Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Thank you.Customer Relations Department###-###-####

MESSAGE FROM THE Revdex.com:1. Did you receive the returned item from the consumer?   Yes - it was logged on 9/*/152. When should the consumer expect to receive the refund?  Customer previously refunded on 9/*/153. How will she be refunded (credit card, check, etc)?  Back to the original source of payment4. Provide us with a copy of your policy regarding who will pay return shipping.[redacted]Return Policya. There are no returns on your mattress order. All sales are final. We accommodate our customers by offering a 120 night comfort exchange policy. b. Canceling your mattress order after 24 hours will result in a $150 cancellation fee. (There is no cancellation fee if you cancel your mattress order within 24 hours.)c. Accessories that are unopened, sealed in original packaging & not used can be returned for a full refund or credit, less the shipping costs.d. Accessories that are opened & used cannot be returned, for health & safety reasons.

I am submitting this review/complaint of the Factory Outlet Store to warn others about this companies deceptive business practices. I recently purchased a battery for my Lenovo ThinkPad Edge E530 laptop. It was advertised at the Factory Outlook Store as an "Original Manufacturer" battery and actually had a picture of my specific battery on the website. I went ahead and ordered it on good faith expecting to receive an original battery from Lenovo. I received a third party battery which was not the original Lenovo battery as advertised and not even close to the one pictured. To add insult to injury, a third party battery is useless for a Lenovo laptop since the software will not allow it to be charged. I asked Factory Outlet Stores about this and they informed me that they did not stock original batteries and that my only recourse was to return the battery and be subject to return shipping and be charged a 15% re-stocking fee. I feel that unsuspecting customers should be aware of a company with these types of business practices. They should have clearly stated on their website (along with a real picture of the item!) that it was in fact a third party battery! Placing a picture of an original battery and stating that it was a Lenovo battery was deceptive and appears to be their business model in order to lure customers to purchase from them. Buyer Beware!!!!

To Whom This May Concern,
We regret the problems that this caused our customer and are working with USPS on the customer's behalf to find the location of the package as we do not show it was successfully delivered.   Once the item is found we will be able to process the...

EXCHANGE as previously agreed.  This process usually takes 7 to 10 business days and customer can contact USPS Directly as they were the initiating party.
Unfortunately, we are not able to process an exchange until the package is successfully delivered and inspected.
If you would like to discuss this matter further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern.

All merchandise can be returned for full refund - please package all items up as securely as possible and return to our address:
[redacted]
[redacted]
[redacted]
Once we get the item(s) back we will refund the full purchase price of the return.
Customer Relations Department

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us.
Unfortunately, we are not able to
refund more than collected and again apologize for any inconveniences
that this may have caused.
If you would like to discuss this case
further please feel free to contact our Customer Relations Department
Monday thru Friday 9am to 4pm Eastern/Standard at [redacted].[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Hello,
Thank you very much for your assistance in this matter.
I finally recieved an email response from Factory Outlet Store today (see attached) with a tracking number, BUT no shipping label.
They need to email the actual label I can place on the box, instead of just the tracking number.
 
Thank you
Sincerely,
[redacted]

To Whom This May Concern;
We regret that our customer was not happy with the order placed with us here at the [redacted] and sincerely apologize about the inconvenience that this has caused.
Unfortunately, the item purchased went on a Temporary Backorder beyond our control...

and regret that the item is not available.  The Backorder on the item has since been extended – regrettably we explained the situation to our customer on 1/**/16.  Our records show that our customer opted to keep the order with us in anticipation for our replacement stock.  Again, we sincerely regret this situation and will express process our customer's order as soon as the item is available.
If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[I want the 15% fee waiver in writing as the person I spoke to mentioned he would do.  He sent a form for me to check that says a 15% fee would occur.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I do not want any contact with them. I called several times and was put on very long holds. They told me they would call yesterday 8/** and never did . I dont trust that once Revdex.com is not in the picture , they will waffle around the issue again. Will only accept my credit card refunded $299.00 and when that is done , they can pick up mattress. 
They had plenty of time to call me , answer my calls . Even answer emails . They d onot. One of their email addresses is not even working. 
 
 August **, 2014
I want  this resolved so others are aware of this co.
[redacted] called me yesterday and was nasty. I don't want any further phone calls from them. They only want to upgrade the mattress not give me my money back. An upgrade is not a resolution because none of their mattresses are serta so it would not change anything. I need a refund to buy a real serta mattress like all the mattresses are in this house.
Thank you
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May ConcernWe regret that our customer is not happy with the order placed with us via our online shopping cart.We do show that our Return Policy is stated on the website and also on the customer's receipt reviewing:Returns for Exchange (15 day exchange period...

with no restocking fee) – The following conditions must be met in order to have an approved RMA for Exchange. 1) The phone must be returned back with all original manufacturers packaging including all inner packaging that is custom to each phone. 2) Manufacturers packaging must be intact and not be crushed, ripped or defaced by tape, writing on the outside or inside packaging, etc. 3) All phone accessories that were part of the original contents included with the phone (battery, headphones, charger, USB cables, etc.) must be included with the returned phone 4) Phone and included accessories must not be damaged due to misuse, abuse or neglect (ie, water damage, dents, cracks, scratches, etc.) 5) Barcodes and serial numbers are to be intact and not scratched, scuffed or removed on the outside packaging and device On our website we further state:Manufacturer Warranty & Warranty Repair The manufacturer warranty time period for your device and all unlocked cell phones sold by FactoryOutletStore.com are clearly stated on each item’s product description page. Please ensure that you have carefully read the warranty time period for your device. Warranty periods and device origins vary dependent on the country of origin where your device was manufactured. Warranty may not be covered domestically or directly by the manufacturer based on country of origin. FactoryOutletStore will assist in routing you in the right direction to a certified US warranty repair center. Again, all brand new factory unlocked cell phone warranties differ depending on the phone model and/or country where the phone was manufactured. Manufacturer Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of phone unit in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by manufacturer (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by manufacturer (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the phone unit. If a phone purchased from FactoryOutletStore.com is still under warranty and in need of warranty repair due to mechanical faults or failures that were not caused by the device owner, please contact us at ###-###-####. Our trained professionals will gather all the information required to assess your warranty repair request. Please prepare in advance and be ready to provide your phone model, IMEI number, Serial Number and a brief explanation of the problems you are encountering. If approved, a representative may then provide you with instructions on contacting the warranty repair center directly for further assessment of the repair service required of your defective item. In most cases, you will be instructed to send the item directly back to the service facility, not to FactoryOutletStore. For all warranty repairs, the service center will provide you with a unique RMA and shipping address. Customer is responsible for all shipping costs. Please be sure to provide your FactoryOutletStore.com sales receipt or proof of sale showing original date of purchase when sending to the authorized warranty repair center. If it is determined by the repair center that the item is not covered under the warranty (such as water damage) an "out of warranty" price quote will be provided by the repair center. You will have the option to proceed with paying the fees for those repairs or have unit shipped back to you as it was received. Lastly, when shipping package to the warranty repair center, ONLY the unit will be accepted. NO Boxes and/or accessories such as battery, battery door, chargers, headsets, etc. If the device is sent with these items, the warranty repair center does not assume responsibility. It is also recommended that you backup your device as data recover is not part of the repair process. as well as What warranty comes with International Model phones? Unless otherwise specified, International Model phones will not come with a warranty from the manufacturer that can be serviced in the United States. International Models can only be serviced in the phones country of original from Samsung factory. In order to best protect yourself, we recommend purchasing a warranty at the time of purchase, which can be selected during the checkout process.Unfortunately, non of the warranties offered on the Cell Phones cover water damaged units and is listed on our website where Customer placed the order.If you would like to discuss this case any further please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday from 9am to 4pm Eastern/Standard.Customer Relations Department