FactoryOutletStore

Review: Ordered a flash light from the FactoryOutletStore. They sent me the wrong flashlight. I called them, they gave me the form to return the flash light. They told me they would reimburse me the cost of shipping. They instead have credited my visa the cost of the original purchase. They have yet to send me the cost of shipping the flash light back to them.Desired Settlement: I feel they should reimberse me for the cost of shipping $10.00 plus pay me for the time spent on the phone. I spent over 1.5 hours with thier customer service department and passed onto their managers to the point of needing to report them to the Revdex.com. My hourly pay is over $40.00 x 1.5 plus $10.00 actual shipping charges. I will settle for the $10.00 actual out of pocket cost of shipping. The other $60.00 will be marked up as the cost of learning yet another company NOT to do business with.

Business

Response:

Greetings [redacted],

We regret that situation caused with this order .. I do see that the item ordered was to be Grey and the customer received Black.

We no longer carry this item and therefore could not exchange the item for the customer but did a full refund. Customer can fax over the return shipping receipt to us at ###-###-#### with thier order number on the transmission of [redacted] and we will be able to look into refunding the shipping cost to our cap.

If you would like to discuss this further please feel free to contact our Customer Relations Department at ###-###-#### - Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I shipped the item back, and they received it. I have looked for the receipt that shows the cost of shipping but must not have seen a need to keep it. I do not have access to a fax machine and would cost me even more to send them a fax. A simple check in the amount of 1

$10.00 would be the easiest way to resolve this issue. If they are concerned of the cost of shipping they can get a quote from FED Ex or UPS for ground shipping and send me their quoted cost. As far as the apology, they shipped me the wrong flash light model. Not only was it not the correct color, it was a model quote on thier web sight at a lesser value. I can not recall the difference but it was arround $15.00.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Greetings [redacted],

Unfortunately, we need the receipt for the cost of shipping the item back to us to be able to refund the cost. Without the receipt we would not be able to refund more than collected on this order - this order was previously refunded the full purchase price.

If you would like to discuss this further please feel free to contact our Customer Relations Department at ###-###-#### - Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is obviously a computer generated response(3rd). Which shows the FactoryOutletStore's lack of customer care. If there was another way I could get this resolved I would. I cannot afford the time to call their customer support number and be put on hold for 30 minutes at a time just to be hung up on. I would like to know if a human is actually reading these responses or if it goes directly into a automatic response loop and sent back to me. If it is a loop the the Revdex.com is not a very effective way to resolve issues between a Company and a consumer with a complaint from a customer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: asked for a refund of a item wasnt in stock service agent told me I would have it in no more than 24 hours that was said on July * 2014 at 10:00 am eastern standard time I call back at 11:20 AM on July * 2014 asking where my refund is and the service agent told me well that it would be another 48 hours before the refund would take place and I need to buy tools so I can work and I had it figured out to where I would the the items by the time I needed them now I am going to lose jobs and its becuase the company I thought had to tools I need in stock doesnt know how to inventory items and notify people when the items they ordered are out of stockDesired Settlement: I want my entire order refunded to me for the loss of Clients and potential profit.

Business

Response:

To Whom This May Concern,

We regret that our customer did not receive the order in its entirety and show that our customer was previously refunded the cost of the missing item.

No other refunds are due this customer at this time.

Customer Relations Department

Review: I ordered a razor, but when it arrived it did not have any cutters installed (three required). It won't work without these.When I called Facotry Outlet in late October, the representative wanted me to return the entire razor at my expsense/ This does not appear to be the best alternative which is to just mail the three (3) missing cutters.He further suggested I call Remington directly, but they were no help.Desired Settlement: All I want is three cutters fitting the razor to resolve the issue.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and see that this case is currently being disputed with the customer's credit card company.Unfortunately, we are not able to give a response at this time due to the ongoing dispute.If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Both disputes could be resolved at the same time by sending the three missing cutters.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and see that this case is currently being disputed with the customer's credit card company.Unfortunately, we are not able to give a response at this time due to the ongoing dispute.If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: I ordered a [redacted] XXL 550T from [redacted] Factory Outlet Store in [redacted]. Ad claimed free life time map updates. No activation code or manual was included. [redacted] advises I must purchase maps. I purchased this unit because of the free life time map updates.Desired Settlement: Refund my purchase price of $114.95 and send a Prepaid Return Authorization or pay $6.16 to ship the unit back.

Business

Response:

To Whom This May Concern:We regret that our customer is not happy with the purchase made with us. After reviewing the complaint made by our customer along with our notation history we show that the customer purchased the Lifetime Traffic Edition not Lifetime Maps. Customer must follow our Return Policies & Procedures to return the item if they wish not to keep it.We would be more than happy to help in anyway that we can .. please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: To Whom It May Concern:

On 08/**/2015 I ordered Zero Water filters@ $113.94 for my pitcher. Factory Outlet delivered the wrong product and I called and a agent stated the product and I should seek a refund. I asked several times via phone and email to send an Exchange/Return Form since I did not possess a Printer I borrowed a printer and sent in Exchange/Return Fork

with wrong product returned for a refund in original packaging as a requirement to receive a refund. I mailed the package via [redacted] tracking# [redacted] costing out of pocket of $8.95. On 09/**/2015 I received only $70.42 to my checking account simple math indicates they shortchanged me $52.47 As a resolution I would like my entire amount refunded of $113.94.Desired Settlement: Money amount of purchase $113.94 + return postage of $8.95 = $122.89-$70.42 for a return of $52.47

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us. After reviewing this complaint along with our notation history we show that our customer purchased Zero Water ZR-230 (12-Pack) Portable Replacement Filters via our online shopping cart and was shipped successfully. These are replacements of the original item.Our customer contacted us on 9/*/15 to state that we sent him the incorrect item and was given directions to return for inspection and consequent refund/exchange.Customer received exactly what was ordered as he again contacted us on 9/*/15 to state that he would like to exchange the return with another item completely - the 24pk of the ZR034 Replacement Filters. Customer was emailed directions to return the merchandise but did not have a printer .. he wanted the information mailed. Our agent explained to our customer that the return directions were listed on the website where customer placed the order and he did not need a printer but could transfer pertinent information on any piece of paper to be included in the box and we would accept the return for exchange.We do show that our customer has since successfully returned the merchandise and as our customer ordered the incorrect item via our shopping cart he was refunded per our Return Policy. As a courtesy we will refund the full purchase price of the return today. If you have any questions or would like to speak with us directly please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

they with drew $113.948/**/15 I was charged $8.95 by [redacted] 09/**/2015 @ 11:54:am with the stipulation that refund will not be given if NOT returned in original packaging,which I did. As of this writing they only refunded $70.42 on 09/**/2015 Total spent by me $113.94+8.95= $122.89-$70.42=$52.47 do the math! They shortchanged me[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an online order on October **, 2015 for a [redacted], order no. [redacted]. I selected regular shipping (2-5 business days). After five business days (one calendar week), on November *, 2015, I called customer service to inquire about my order. I was informed at this time that the item was on back-order and that it would take an additional 7-10 business days. I complained by phone and by email that this notice was inadequate and that I should have received notice that the item was on back-order at the time of purchase or immediately upon discovery. During the phone conversation, the customer service representative asked if I wanted her to resend the notice. I told her that it does not count as "resending" a notice if notice was not sent previously. As if it would correct the problem, after the phone conversation, the customer service representative sent me notice that the item was on back-order. My complaint is twofold: (1) the retailer should provide timely notice of back-orders or similar statuses at the time of delivery or immediately upon discovery and (2) customer service representatives should handle complaints more reasonably and, at minimum, not deceptively. On November *, 2015, I placed another online order for a replacement adapter with [redacted] with standard shipping and received the item today, November *, 2015. I was unable to use my laptop, which I use for work, from October [redacted] to November [redacted]--if notified, I could have made other arrangements sooner.Desired Settlement: My desired outcome is an apology for failing to provide timely notice of the back-order. I did not cancel my order because I wasn't sure which replacement adapter would arrive first. I had hoped that the retailer, despite not responding to my written complaint, was expediting the process to deliver the item as promised, within 2-5 business days. I also think, because of the inconvenience caused by the untimely notice, the retailer, as a courtesy, should refund me for the item and for delivery. At this point, the item will be a spare and otherwise is of no use to me.

Business

Response:

To Whom This May Concern,Thank you for ordering with us here at the

FactoryOutletStore. We sincerely apologize for the

inconvenience that this has caused you.Unfortunately, we do not expect stock immediately and have refunded our customer back to the card used to purchase. We sincerely regret that we were not able to make [redacted] one of our many Happy Customers.If you would like to contact us at your convenience please

feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

and we will be more than happy to assist.Customer Relations Department

Review: On 4/**/14, I came across [redacted] because my cell phone is malfunctioning and I was I badly in need of a cheap but reliable replacement. I currently own a Samsung, and this web site looks affiliated with Samsung Corporation, as you can see from the web site. I placed an order for a phone on Thursday 4/**/14 (number [redacted].), but after I called to follow up on the order on Friday 4/**/14, I felt uncomfortable from them because they are NOT affiliated with Samsung although their web site makes it appear to be a subsidiary.

A gentleman who identified himself as Samuel took my cancellation order by phone. According to their web site, I have satisfied their requirement for cancellation by calling. I followed this cancellation request not once, not twice by three times in writing. Today, I receive another email from [redacted], which sound as though they plan to charge (and deliver) a the phone once they get it in stock, despite my verbal and written repeated attempts to cancel the phone. They stated there was a restocking fee, but the order had not shipped on the day of cancellation, how could there in good faith be a cancellation fee?Desired Settlement: I want them to honor their agreement to cancel the order from 4/**/14. I do not want to buy the phone from them. They are deceptive because they are NOT affiliated with Samsung Corporation. I do not want the item from them. My budget is tight, and I do not have the time or resources to fight a fraudulent charge. They are dishonest, and quite frankly are frightening me.

Please help.

Business

Response:

We sincerely apologize for the inconvenience that this may have caused you. All of our Policies & Procedures are listed on our website where you made the

purchase. We do not process any fees for cancelled orders and this order was previously canceled. Customer may contact their bank directly for confirmation of the voided transaction.

We do not - now or at time - present ourselves to be any of the Manufacturers we carry .. on every page on our website at the VERY TOP of all pages we state:

FactoryOutletStore.com - An Independent Retailer of Consumer Products.

Please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed.

Business

Response:

We sincerely apologize for the inconvenience that this may have caused you. All of our Policies & Procedures are listed on our website where you made the

purchase. We do not process any fees for cancelled orders and this order was previously canceled. Customer may contact their bank directly for confirmation of the voided transaction.

We do not - now or at time - present ourselves to be any of the Manufacturers we carry .. on every page on our website at the VERY TOP of all pages we state:

FactoryOutletStore.com - An Independent Retailer of Consumer Products.

Please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: on June [redacted] I ordered a Garmin watch for my son to be shipped to him at University of NH. I was sure that I paid for two day shipping because my son was due to come home on the May [redacted], I never received a receipt via e-mail from them. two days later there was a tracking# but no information. This shows me that they did enter it into UPS system. a week later, still no information. so I call them and they say that the info should show up on the site soon. they also told me that I did not order the two day shipping. I never received a receipt via e-mail from them, so I have no documentation of that. Now I am worrying that it will not get there before my son comes home. The guy reassured me that it was being shipped from Brooklyn NY and that the info was just not updated in the UPS system. ( Now, I have worked for am internet company and the minute the UPS guy picks the items up it is in the system. ) I gave it two more days and called them again. Now UPS is showing the item being shipped GROUND from OHIO.

I call UPS to see if they can change the delivery address to my house. They tell me that the Outlet store has a block on that option and I'd have to call them. I call them back and they tell me that there will be a charge of 30 dollars( this charge ended up being $13.00, not $30.00) to change the delivery location.

I decided that was the best option. they charged me the fee and SAID that they changed the delivery. My son leaves school on the [redacted]. The item now shows a delivery date of May [redacted], still no change on UPS stating the redirection that they charged me for. It is at the point that the item is ON THE TRUCK for delivery.

I call UPS again and they have no information of the change.

Once again I have to call the Outlet Store. They said that they would call UPS and have it held and then redirected to me. with in an hour, I see that the item is being returned to sender!.. not me. as documented on the UPS site, it arrived back in OHIO on May [redacted]. I never hear anything from them. I call yesterday to see what the deal is and they tell me that they are working on it. I call today to tell them they need to either expedite the shipping ( since it is now a MONTH later) or refund my 200.00 and am put on hold for 40 minutes waiting for a supervisor. I end up hanging up and redialing. I'm put on hold for another 15 minutes. to be told that they are working on resolving this and some one will get back to me with in 48 hours. was sure that IDesired Settlement: Expedited Delivery at their cost or MY money back in a timely fashion.

Business

Response:

To Whom This May Concern,

We regret the situation that has occurred with this order.

As a result we have fully refunded this order and will continue to work with our warehouse to settle the issue.

If you have any question please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: website is advertising NEW UNOPENED products

and PRODUCTS ARE NOT NEW are opened and repackaged

repeated attempts to reach vendor go unansweredDesired Settlement: want full refund and label to return the product

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

We do show that we spoken to customer on 8/** and again on 8/**. We further show that the customer was refunded the purchase price of the item without the need of making a return.

If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

thank you

why didn't the company notify me of this??

thank you for the assistance

Review: I returned a base unit and wireless headset back to the business because the base unit would not power up. I sent both the base unit and headset back to the business. I did get a new working base unit sent back, but did not get the headset back. I was finally told after calling/inquiring and promised a call back many times (weeks/months later) that they never received the headset originally with the base unit. Number one, trying to speak with someone there is impossible. You get transferred only to wait for hours. I know because I timed it by using one of our many office lines here at work-just to prove a point. When asked to speak with a manager you just keep getting rolled back into the regular switchboard. VERY Frustrating.

When I finally spoke to someone they said they would investigate and call back. After going rounds again I finally get a call back only after threatening to call the Revdex.com. A manager said the warehouse never received the headset. I think it is funny that they are talking about records when the unit was sent to me...there was no invoice at all. The products were not even in a box. They were wrapped in bubble wrap. The "proof" I was given that the headset unit was not sent back is because the weight listed on the package did not match what the actual weigh of the box was???? The head set weighs maybe 2 ounces? This was a pitiful excuse and further 'proof' they have nothing to go on.....

Why would I send back the base unit without the headset if we didn't know which one was defective as the whole unit would not power up/work?

The way you are sent from one extension to another and then finally hung up on is so obvious not to deal with issues. Very frustrating when no one can be reached.Desired Settlement: I either want the head set sent to match the base unit or be credited back 100% of our money.

Business

Response:

To Whom This May Concern:We regret that our customer was not happy with the purchase made with us and after reading this complaint along with our notation history .. we will send out a replacement headset today.Please reach out to our US Based Customer Relations Department once you received the replacement at ###-###-#### Monday thru Friday from 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On August [redacted] I ordered from FactoryOutletStore.com. My order # is [redacted]. I ordered and paid with paypal. I ordered 1 Garmin Lanyard Carabiner with price of $20.95. I ordered in the same order 3 Garmin Anti-Glare Screen Protectors For Alpha 100 with price of $4.95 each for a total of $14.95. My order total for all 4 items was $35.80. I have my priced email invoice where I paid. When my order arrived I only got my Garmin Lanyard Carabiner and 1 Gamin Anti Glare Screen Protector. I was missing 2 of them. I called and was told that they were out of stock and would not be getting anymore in stock and that I would be granted a refund to my paypal account in 2 to 3 business days. I waited for more than a week and no refund so I called back on 8-**-2014. The person I talked with didn't know why I had not got a refund and said that I would receive a phone call on

8-**-2014 from a [redacted]. I called again when I got home from work on 8-**-2014 because I hadn't gotten any phone call. I got another story telling me that when my order went to the warehouse that the screen protectors where not $4.95 each but $19.95 so they only shipped me one and not 3. I could not get this issue resolved. I have a receipt showing that I paid for 3 at $4.95 each but they are not wanting to honor this price and give me a refund for the other 2 since I thought they were not stocking them no more from the first time I called them I ordered the other 2 from another company. I would appreciate any help you could give me in the problem. I feel they owe me $9.90 for the 2 they didn't send to me.Desired Settlement: I would Like a refund of my money for the two Items I didn't get that I paid for.

Consumer

Response:

At this time, I have not been contacted by FactoryOutletStore.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us. After reviewing this complaint along with our notation history we do show that our customer placed the order for 3 items and was only shipped 1 of the 3 but was not refunded the cost of the 2 items that were not shipped. We sincerely apologize for this oversight and will have the refund sent out to our customer's Creswell, NC physical address as soon as possible. If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard. US Based Customer Relations Department ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,

Review: Dear ,

Unfortunately I placed the order by phone to this business . it was at 2:43 pm on 05/**/2014 . I received the email of purchase and find out they put the wrong color for product (I asked for Black,they placed it silver) .At the moment I called them at 3:00 pm and asking for correction . They mentioned product is shipped !!!!!!!!! it was impossible ...I keep calling them by 3 different phones as far as each time stay on hold for half to 1:30 on hold . each time they don't respond or hang up the phone . Absolutly was frustrating and seems fake company ( it is not bad to try to call them and asking for customer service or [redacted] ###-###-####). I received the shipment notice at 6:00 pm (only print the label ,not shipment or pick up ) as I said they lied . I am still trying to contact them but not successful to spek with someone . I am going to stop my credit card and and will not sign the shipment slip . I absolutely don't want other people dealing with this fake company and be in trouble as I am . Please consider this and stop this fake business ASAP .

Thanks & Regards

[redacted]Desired Settlement: stop this business ASAP PLEASE

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

After reviewing the complaint along with the notation history we sincerely apologize that the Agent ordered the incorrect colored item .. as we look further into the order we do see that the order was made on 5/*/14 @ 1:26PM and was sent to the warehouse at 2:33PM. Once the order is sent to the warehouse we are not able to call it back .. this is almost like a needle in a haystack search as we ship thousands of packages daily. Customer contacted us at 3:43PM to state that he was ordered the incorrect item .. and again we were not able to cancel or change the item as the order was previously send to the warehouse - the attempt was made but to no avail.

Customer can feel free to REFUSE THE PACKAGE DELIVERY and the item will return to our shipping warehouse .. at which time it will be processed for a refund.

If you have any further questions please feel free to contact our Customer Relations Department Monday thru Friday at 9am to 4pm Eastern/Standard at ###-###-####.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Here is the list of issues:

-Please find the attached zip file of the pictures that I

took from my 3 different phones when I tried to call the business.

- After I ordered by phone within 20 minutes, I checked my

credit card and realized my card is charged $332.10 ,but wondered why I didn’t received

email , I called the business and

followed up the status , I found out they put in the wrong Email address([redacted]) my email is in yahoo domain

,so I asked for a correction ( I am wondering AOL and Yahoo absolutely are not

close in pronunciation ) .

- As soon as I received the email, I realized the part is

wrong then I called the business .you can see the list of phone calls on

attachment pictures.

- The Business mentioned the shipping is certified and need

the signature. Today the UPS left the item behind the door and left. My wife

ran for door to get him but the post man left. She found out only one box is at

the door .So the shipping package was not certified and didn’t require the signature.

-depends on the item description on the business website and

I also double checked during the phone call that this purchase must include two

packages(rack package and pads package) .I received only one box . I don’t want

to open the box to confirm this, but the length of the box is the same size of the

rack ,So I am guessing the pads package is not included which will make the delivery

box bigger than rack box. This is just a guess that depends on my simple

calculation.

-I ordered the rack for this weekend (they already messed up

my plan).I am going to order from another place that I can trust.

-I absolutely don’t need any future hassle with this business.

So here is the simple solution:

They do send return shipment label ASAP, I will ship it back

and refund my money at the same time (the same quick process that they charged

my credit card and ship the package which they have not been able to make a

correction on the order).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Refund will not be issued on this order as there is a currently Credit Card Dispute related to this order.

All information will now be responded thru the Credit Card Dispute.

No further response will be made.

Customer Relations Department

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

You have a fake business .It should close ASAP.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order on Aug. [redacted]. One week later I had no tracking number so called. I was told then my items were on back order. I should not have to call to find out the product is not in stock or back ordered.

August [redacted] and still no tracking available. Called to see if product had shipped but still not available.

Canceled the order.

Very difficult to understand the representative on the phone. Hopefully the cancellation will go properly.Desired Settlement: Order should be cancelled and credit card refunded.

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.Unfortunately, the item purchased went on backorder at the time of or soon after our customer's purchase. We understand the frustration our customer experienced and sincerely apologize for the inconvenience that this has caused. The order has since been cancelled and completely refunded.If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.US Based Customer Relations Department[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In regard to the back order of my purchase, during the purchase time there was no indication that the item was not in stock. Although the service representative stated that the order was not in stock AFTER I called in I was never notified that this item would not ship or of any status on the item. No time table was presented for a delivery date. I need the product to run my business laptop. I feel the seller should fix the problem of notifying buyers During the Sale that items are not in stock, and, if back ordered make an effort to notify buyers of this with an estimated time of delivery.I also received a refund e-mail for the credit of this sale. The total sale was $54.84 which included 2 batteries and a 2 year warranty on those batteries. The batteries were $45.90 and the warranty was added onto that. The refund they noted is short the warranty cost and shipping and handling cost of $5.99 and $2.95 respectively.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,We understand completely as we fill orders as we receive them in order and upon filling this order our stock was completed. We again reviewed this order for accuracy and do show that customer paid $54.84 and was refunded $54.84 completely. No further refund is due this customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There is no evidence of a charge or refund on my credit card. To ensure I have not been charged I will have to await the billing cycle. Provided the charges do not show up, this is a non problem. I only would hope some of my complaint is noted by this company to improve customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,