FactoryOutletStore

Review: I ORDERED ONLINE, 3 BATTERY PACKS ITEM #[redacted] THAT WERE PICTURED ON A WEBSITE REPRESENTED AS A VTECH REPLACEMENT BATTERY. THE BATTERIES THAT WERE PICTURED AND DESCRIBED AS THE BATTERY I WAS ORDERING, WERE NOT THE BATTERIES THAT I ACTUALLY RECEIVED. THE BATTERIES ARE NOT THE SAME BRAND OR SIZE AS THE ONES I NEED. MY PHONES SPECIFICALLY INSTRUCT ME TO USE ONLY THE AN OFFICIAL VTECH BATTERY. I BELIEVED THE PICTURED BATTERIES WERE THE ONES I WAS ORDERING. NOTHING ON THE WEBPAGE INDICATED TO ME OTHERWISE. I CALLED CUSTOMER SERVICE AT ###-###-#### AND SPOKE TO A GENTLEMAN NAMED [redacted] ON 08/**/13 AND HE SAID I COULD KEEP THE BATTERIES AND MY CREDIT CARD WILL BE REFUNDED. THE ORDER [redacted] WAS ALSO MY CONFIRMATION #. MY ACCT WAS NOT REFUNDED AS YET.

THE BATTERIES WERE 500 mah, NOT THE 550mah SHOWN ON THEIR WEBPAGE SITE. BUYER BEWARE BEFORE ORDERING FROM THIS COMPANY.Desired Settlement: I WANT THE WEBPAGE TO SPECIFY THE BATTERIES ARE NOT VTECH BATTERIES, BUT AN OFF- BRAND AND THEY SHOULD PICTURE THE ACTUAL BATTERY BEING SENT. FALSE ADVERTISING IS BAD BUSINESS BECAUSE I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN. I DON'T WANT TO PAY FOR SUBSTANDARD BATTERIES. I DON'T WANT TO BE BOTHERED SENDING THEM BACK EITHER AFTER [redacted] SAID I CAN KEEP THEM AND MY MONEY WILL BE REFUNDED.

Business

Response:

In response to the complaint #[redacted] placed online by our customer [redacted].

We regret that our customer was not happy with the purchase made with us. After reviewing the customer's complaint along with the order notation history I do see that customer purchased a set of replacement batteries for a Vtech Phone. On our website as well as on the customer's receipt we clearly state that the batteries are REPLACEMENTS. account was refunded the full purchase price on 8/**/13 as a courtesy and also was

prompted to keep the batteries.

We here at the Factory Outlet Store pride ourselves I n excel lent customer support and apologize for any inconvenience that this may have caused.

If you feel the need to discuss this further please give us a call at ###-###-####.

Respectfully,

Customer Relations

Department

Review: I ordered a cell battery on August **, 2013. I was charged for the battery on August [redacted] and was sent information regarding shipping of said battery (Order# [redacted]). I never received the battery. I used the tracking information provided by the company which stated the battery was shipped but to the wrong address (my Billing address not my shipping address). Upon non receipt of the battery at either addresses, I emailed the provided email address on invoice. Their email response was wait for 10-14 days. So I waited and still no battery. Emailed again on September [redacted] and [redacted] with no response. In both emails, I requested either battery or my refund. Called the provided customer service number ###-###-####. Busy signal every call. So no response to email or calls. I just want the brand new cell battery or my full refund.Desired Settlement: Either delivery of the NEW cell battery or full refund to my credit card

Business

Response:

In response to the complaint #[redacted] placed online by our customer [redacted].

We regret that our customer was not happy with the purchase made with us. After reviewing the customer's complaint along with the order notation history I do see that this customer has contacted us ONE time on 8/** to inquire about the package whereabouts and the email was indeed responded. We have not had any calls from this customer and we have not had any problems with our phone lines to date.

We here at the Factory Outlet Store pride ourselves in excellent customer support and apologize for any inconvenience that this may have caused. As a courtesy we have refunded $10.90 back to [redacted]'s Visa card ending [redacted].

If you feel the need to discuss this further please give us a call at [redacted]

I needed 2 Travel Pro suitcases.

Went to Factory Outlet store website.

I needed the 4 wheel spinner type case.

Selected what I thought was the appropriate case and on the order page there was a video on what I was going to purchase.

The video showed the case to be a spinner type with 4 wheels, so I placed my order 7/**/2015.

The cases were on back order, but as I did not need them immediately, this was not a problem.

The case were finally delivered 8/*/2015.

On inspection both cases only had 2 wheels.

After numerous phone calls and e mails and us saying that we wanted to return the cases and order cases that had 4 wheels, we were told that they would wave the restocking fee, but WOULD NOT refund the return shipping costs.

This was after talking with both the customer service reps, sending requested photos of the cases, filling in the appropriate return forms and finally talking to a manager on 8/**/2015 telling her that the video on the order page showed the case to have 4 wheels.

I believe this to be a case of false product description by Factory Outlet store.

I had another back pack case on order with them that was had also been back order for over 3 weeks that I canceled 8/**/2015.

Based on my customer experience with Factory Outlet my recommendation to any future possible customers wanting to use them would be to STAY WELL CLEAR.

You might save a couple of bucks, but because there customer service sucks and it takes so long getting issues resolved are the savings worthwhile???.

I do not think so

Review: On ** December 2015 I purchased two (2) replacement batteries for my HP laptop from factoryoutletstore.com. I paid with my [redacted] credit card a total of $44.85 and waited for my products to be delivered. On * January 2016 I finally received two batteries which were not what I ordered. I had ordered two [redacted] batteries and received two [redacted]? batteries. Clearly not what I ordered. I wrote to factoryoutletstore.com about this mistake and asked for an exchange for the batteries that their website showed they carried, if not I wished a full refund. They have on their website if you wish a refund they will charge you a 15% restocking fee and the cost of shipping. I wrote to them that I was not willing to accept these deductions as they advertised that they carried the batteries which I ordered. I also told them that I did not sgree with their terms of service and conditions which they try to make mandatory in order to fill out a return form I did NOT check the box agreeing to their terms and conditions.

On ** January, having not heard from them via any form of communication, I went into my charge card record from my bank and found out that they had indeed refunded me A PARTIAL REFUND OF $26.56 AND NEVER NOTIFIED ME OF THIS ACTION ON THEIR PART. I can enclose a copy of my 6 bJanuary letter if you wish me to.Desired Settlement: In order to "Make me Whole" I wish a refund of the outstanding amount of $18.31 which I feel that I still have coming as part of my refund (since they advertised having my battery in stock and could not furnish me with). I also wish you to have them change their terms of service to include a full refund (including shipping) if they cannot furnish ANY PART that they advertise on their website.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience our Customer experienced.After reviewing this complaint along with our notation history we do show that our customer purchased and was shipped the Hewlett Packard Battery for HP 586006-361 (2-Pack) Laptop Battery - we understand that this was not the item our customer intended to purchase and it was returned and refunded per our Return Policy. We understand that one of our Managers previously spoke to our customer regarding our Return Policy and as a result .. our customer was refunded the full purchase price.We pride ourselves in excellent Customer Service and appreciate the opportunity to solve any issues that may arise with our customers directly. Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order with factoryoutletstore.com on July [redacted], 2015 for 2 mattresses. I called the next day to verify their receipt of my order because I did not receive a confirmation email. They told me they did receive the request but wanted to let me know that it would be the following Wednesday August [redacted] before they would be ready for delivery. I was okay with this and was expecting contact for a delivery date at this time. That day came and went and I heard nothing. I called and left a message with factoryoutletstore.com and they told me someone would call back. I tried calling the delivery company and after a few days finally got someone there. They informed me that although I had gotten an email with tracking information they did not have the mattresses and wouldn't be expecting them for possibly another 8 days. I called factoryoutletstore.com again and left another message (because no one can give me any answers at that moment). They blame it on one department after another. I called again today August [redacted] and recorded the phone call and again was told that someone would have to give me a call back. Oscar did call back and I recorded that call as well. Again he was not able to give me any information but that he would "try" and have a resolution with a shipment by the end of the day. I told them if I didn't hear from anyone by 3:30pm I was going to file a complaint. 1. I feel like my card has been illegally charged since the items have never been shipped. 2. I asked for the manufacturers name and number to contact because at this point I do not believe I will be getting authentic Beautyrest mattresses that I paid for and they would not give me the information (I have this recorded). 3. I can go several places locally that offer same day or next day shipping. Again, originally I was okay with the delay of 1 week. It is well beyond 1 week now.Desired Settlement: I do not want to complete the transaction with this company. This is just too shady and I don't know about the true origins of this product. I want my money credited back to my card! I've read other complaints about this company charging restocking fees and I don't even want to hassle with returning the products at delivery.

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the order here at the FactoryOutletStore.com and sincerely apologize for any inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that the accessories were successfully delivered 8/4. We do show there was an issue with the mattress delivery. Our delivery agent was not able to set up the model, considering the frame to be wrong side .. we have since spoken to our agent and rectified the situation.We are committed to providing Excellent Customer Service and will contact our customer directly to complete this transaction or cancel per their wishes.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to discuss this further.Customer Relations Department###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe beds were delivered to my home on August [redacted] and I did accept them. After reading the reviews I was afraid to send them back with a $1500 charge on my credit card and to suffer re stocking fees. The frames that came with the beds were the wrong size. I have a full size bed and a twin size bed. The frames that came with the beds were for queen/king. I have been contacted twice regarding the frames but to this date, August [redacted], I still do not have them. Once I receive the frames I will consider this case closed and I will never do business with this company again!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,We show that we are in touch with our customer and mutually resolved this issue on 9/**/15.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to discuss this further.Customer Relations Department###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received credit of $200 to my credit card on 9/**/2015. The matter is now resolved to my satisfaction. I will never use this company again!

Sincerely,

Review: I was trying to place an order for a home phone on their site. When I was trying to check out with [redacted] I did not get the order conformation. I got the phone I ordered plus another phone I did not order. I called costomer service and exsplaed the problem and got sent these forms to return the second phone. I called again and I was told I have to pay to ship the phone back plus a 15% restock fee. They would not listen to my exsplanation about what happened when I was trying to order. I have ordered a lot of things from the internet and have always gotten a confermation that my order was placed. N this case that did not happen.Desired Settlement: I want Factoryoutletstore. To pay me for my shipping these phones back to them. Plus there should be no restock fee.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and had an issue placing the order with us.After reviewing this complaint along with our notation history we do show that our customer placed 2 orders via our online shopping cart using their [redacted] CheckOut:[redacted] - 8[redacted]/15 - 11:38AM - VTech LS6425-3 DECT 6.0 3 Handset Cordless Phone w/ 2Yr Extended Warranty - $107.90 (Delivered 8/**/15)[redacted] - 8/**/15 - 11:43AM - VTech CS6859-2 + (1) CS6709 3 Handsets Cordless Phone - $98.95 (Delivered 8/**/15)Our Processing Department stopped the 2nd order .. due to the items being different .. the order was released.[redacted] as well as our system automatically sends out notification email when the order is placed. Our system would then send out a 2nd notification email with tracking number once the order is shipped. While we do understand that sometimes our emails may end up in Spam/Junk Mail folders, may be overlooked and/or accidentally deleted .. our customers [redacted] account would show immediately the deducted amounts as well as Proof of Purchase. We also list our phone number on the top of website pages in case our customers needed help ordering and/or have any questions about their orders.Our customer contacted us on 8/**/15 to state that they no longer needed either of the orders and was given directions to return both orders. On 8/**/15 customer contacted us again stating that he wanted to be paid to return both orders .. our Customer Care agent cited/emailed our Return Policy, and explained to our customer that we understood the situation and would be able to waive all return fees once the item(s) were successfully returned as a courtesy. Customer was not happy and disconnected the call.We here at the FactoryOutletStore.com pride ourselves in excellent customer service and will waive all return fees - refunding our customer the full purchase price of the item returned with all Manufacturer packaging and all of its accessories back to their [redacted] Account. Customer is responsible to ship the items back in a safe and traceable manner.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist in any way that we can.US Based Customer Relations Department###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

I did not get any response from [redacted] about my order on their sight. Usally you get a conformation for your order. And I did not get any.

Sincerely,

Business

Response:

We here at FactoryOutletStore wish your wife good health along with a speedy recovery. We will be able to waive all return fees once the item(s) were successfully returned as a courtesy. Please give our US Based Customer Relations Department a call when you are ready to return the item and we will make arrangements as well as waive all return fees - refunding our customer the full purchase price of the item returned with all Manufacturer packaging and all of its accessories back to their [redacted] Account. If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist in any way that we can.US Based Customer Relations Department###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On August [redacted] I ordered from FactoryOutletStore.com. My order # is [redacted]. I ordered and paid with paypal. I ordered 1 Garmin Lanyard Carabiner with price of $20.95. I ordered in the same order 3 Garmin Anti-Glare Screen Protectors For Alpha 100 with price of $4.95 each for a total of $14.95. My order total for all 4 items was $35.80. I have my priced email invoice where I paid. When my order arrived I only got my Garmin Lanyard Carabiner and 1 Gamin Anti Glare Screen Protector. I was missing 2 of them. I called and was told that they were out of stock and would not be getting anymore in stock and that I would be granted a refund to my paypal account in 2 to 3 business days. I waited for more than a week and no refund so I called back on 8-**-2014. The person I talked with didn't know why I had not got a refund and said that I would receive a phone call on

8-**-2014 from a [redacted]. I called again when I got home from work on 8-**-2014 because I hadn't gotten any phone call. I got another story telling me that when my order went to the warehouse that the screen protectors where not $4.95 each but $19.95 so they only shipped me one and not 3. I could not get this issue resolved. I have a receipt showing that I paid for 3 at $4.95 each but they are not wanting to honor this price and give me a refund for the other 2 since I thought they were not stocking them no more from the first time I called them I ordered the other 2 from another company. I would appreciate any help you could give me in the problem. I feel they owe me $9.90 for the 2 they didn't send to me.Desired Settlement: I would Like a refund of my money for the two Items I didn't get that I paid for.

Consumer

Response:

At this time, I have not been contacted by FactoryOutletStore.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us. After reviewing this complaint along with our notation history we do show that our customer placed the order for 3 items and was only shipped 1 of the 3 but was not refunded the cost of the 2 items that were not shipped. We sincerely apologize for this oversight and will have the refund sent out to our customer's Creswell, NC physical address as soon as possible. If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard. US Based Customer Relations Department ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,

Review: I placed an order on Aug. [redacted]. One week later I had no tracking number so called. I was told then my items were on back order. I should not have to call to find out the product is not in stock or back ordered.

August [redacted] and still no tracking available. Called to see if product had shipped but still not available.

Canceled the order.

Very difficult to understand the representative on the phone. Hopefully the cancellation will go properly.Desired Settlement: Order should be cancelled and credit card refunded.

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.Unfortunately, the item purchased went on backorder at the time of or soon after our customer's purchase. We understand the frustration our customer experienced and sincerely apologize for the inconvenience that this has caused. The order has since been cancelled and completely refunded.If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.US Based Customer Relations Department[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In regard to the back order of my purchase, during the purchase time there was no indication that the item was not in stock. Although the service representative stated that the order was not in stock AFTER I called in I was never notified that this item would not ship or of any status on the item. No time table was presented for a delivery date. I need the product to run my business laptop. I feel the seller should fix the problem of notifying buyers During the Sale that items are not in stock, and, if back ordered make an effort to notify buyers of this with an estimated time of delivery.I also received a refund e-mail for the credit of this sale. The total sale was $54.84 which included 2 batteries and a 2 year warranty on those batteries. The batteries were $45.90 and the warranty was added onto that. The refund they noted is short the warranty cost and shipping and handling cost of $5.99 and $2.95 respectively.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,We understand completely as we fill orders as we receive them in order and upon filling this order our stock was completed. We again reviewed this order for accuracy and do show that customer paid $54.84 and was refunded $54.84 completely. No further refund is due this customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There is no evidence of a charge or refund on my credit card. To ensure I have not been charged I will have to await the billing cycle. Provided the charges do not show up, this is a non problem. I only would hope some of my complaint is noted by this company to improve customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I returned a base unit and wireless headset back to the business because the base unit would not power up. I sent both the base unit and headset back to the business. I did get a new working base unit sent back, but did not get the headset back. I was finally told after calling/inquiring and promised a call back many times (weeks/months later) that they never received the headset originally with the base unit. Number one, trying to speak with someone there is impossible. You get transferred only to wait for hours. I know because I timed it by using one of our many office lines here at work-just to prove a point. When asked to speak with a manager you just keep getting rolled back into the regular switchboard. VERY Frustrating.

When I finally spoke to someone they said they would investigate and call back. After going rounds again I finally get a call back only after threatening to call the Revdex.com. A manager said the warehouse never received the headset. I think it is funny that they are talking about records when the unit was sent to me...there was no invoice at all. The products were not even in a box. They were wrapped in bubble wrap. The "proof" I was given that the headset unit was not sent back is because the weight listed on the package did not match what the actual weigh of the box was???? The head set weighs maybe 2 ounces? This was a pitiful excuse and further 'proof' they have nothing to go on.....

Why would I send back the base unit without the headset if we didn't know which one was defective as the whole unit would not power up/work?

The way you are sent from one extension to another and then finally hung up on is so obvious not to deal with issues. Very frustrating when no one can be reached.Desired Settlement: I either want the head set sent to match the base unit or be credited back 100% of our money.

Business

Response:

To Whom This May Concern:We regret that our customer was not happy with the purchase made with us and after reading this complaint along with our notation history .. we will send out a replacement headset today.Please reach out to our US Based Customer Relations Department once you received the replacement at ###-###-#### Monday thru Friday from 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: website is advertising NEW UNOPENED products

and PRODUCTS ARE NOT NEW are opened and repackaged

repeated attempts to reach vendor go unansweredDesired Settlement: want full refund and label to return the product

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

We do show that we spoken to customer on 8/** and again on 8/**. We further show that the customer was refunded the purchase price of the item without the need of making a return.

If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

thank you

why didn't the company notify me of this??

thank you for the assistance

Review: on June [redacted] I ordered a Garmin watch for my son to be shipped to him at University of NH. I was sure that I paid for two day shipping because my son was due to come home on the May [redacted], I never received a receipt via e-mail from them. two days later there was a tracking# but no information. This shows me that they did enter it into UPS system. a week later, still no information. so I call them and they say that the info should show up on the site soon. they also told me that I did not order the two day shipping. I never received a receipt via e-mail from them, so I have no documentation of that. Now I am worrying that it will not get there before my son comes home. The guy reassured me that it was being shipped from Brooklyn NY and that the info was just not updated in the UPS system. ( Now, I have worked for am internet company and the minute the UPS guy picks the items up it is in the system. ) I gave it two more days and called them again. Now UPS is showing the item being shipped GROUND from OHIO.

I call UPS to see if they can change the delivery address to my house. They tell me that the Outlet store has a block on that option and I'd have to call them. I call them back and they tell me that there will be a charge of 30 dollars( this charge ended up being $13.00, not $30.00) to change the delivery location.

I decided that was the best option. they charged me the fee and SAID that they changed the delivery. My son leaves school on the [redacted]. The item now shows a delivery date of May [redacted], still no change on UPS stating the redirection that they charged me for. It is at the point that the item is ON THE TRUCK for delivery.

I call UPS again and they have no information of the change.

Once again I have to call the Outlet Store. They said that they would call UPS and have it held and then redirected to me. with in an hour, I see that the item is being returned to sender!.. not me. as documented on the UPS site, it arrived back in OHIO on May [redacted]. I never hear anything from them. I call yesterday to see what the deal is and they tell me that they are working on it. I call today to tell them they need to either expedite the shipping ( since it is now a MONTH later) or refund my 200.00 and am put on hold for 40 minutes waiting for a supervisor. I end up hanging up and redialing. I'm put on hold for another 15 minutes. to be told that they are working on resolving this and some one will get back to me with in 48 hours. was sure that IDesired Settlement: Expedited Delivery at their cost or MY money back in a timely fashion.

Business

Response:

To Whom This May Concern,

We regret the situation that has occurred with this order.

As a result we have fully refunded this order and will continue to work with our warehouse to settle the issue.

If you have any question please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear ,

Unfortunately I placed the order by phone to this business . it was at 2:43 pm on 05/**/2014 . I received the email of purchase and find out they put the wrong color for product (I asked for Black,they placed it silver) .At the moment I called them at 3:00 pm and asking for correction . They mentioned product is shipped !!!!!!!!! it was impossible ...I keep calling them by 3 different phones as far as each time stay on hold for half to 1:30 on hold . each time they don't respond or hang up the phone . Absolutly was frustrating and seems fake company ( it is not bad to try to call them and asking for customer service or [redacted] ###-###-####). I received the shipment notice at 6:00 pm (only print the label ,not shipment or pick up ) as I said they lied . I am still trying to contact them but not successful to spek with someone . I am going to stop my credit card and and will not sign the shipment slip . I absolutely don't want other people dealing with this fake company and be in trouble as I am . Please consider this and stop this fake business ASAP .

Thanks & Regards

[redacted]Desired Settlement: stop this business ASAP PLEASE

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

After reviewing the complaint along with the notation history we sincerely apologize that the Agent ordered the incorrect colored item .. as we look further into the order we do see that the order was made on 5/*/14 @ 1:26PM and was sent to the warehouse at 2:33PM. Once the order is sent to the warehouse we are not able to call it back .. this is almost like a needle in a haystack search as we ship thousands of packages daily. Customer contacted us at 3:43PM to state that he was ordered the incorrect item .. and again we were not able to cancel or change the item as the order was previously send to the warehouse - the attempt was made but to no avail.

Customer can feel free to REFUSE THE PACKAGE DELIVERY and the item will return to our shipping warehouse .. at which time it will be processed for a refund.

If you have any further questions please feel free to contact our Customer Relations Department Monday thru Friday at 9am to 4pm Eastern/Standard at ###-###-####.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Here is the list of issues:

-Please find the attached zip file of the pictures that I

took from my 3 different phones when I tried to call the business.

- After I ordered by phone within 20 minutes, I checked my

credit card and realized my card is charged $332.10 ,but wondered why I didn’t received

email , I called the business and

followed up the status , I found out they put in the wrong Email address([redacted]) my email is in yahoo domain

,so I asked for a correction ( I am wondering AOL and Yahoo absolutely are not

close in pronunciation ) .

- As soon as I received the email, I realized the part is

wrong then I called the business .you can see the list of phone calls on

attachment pictures.

- The Business mentioned the shipping is certified and need

the signature. Today the UPS left the item behind the door and left. My wife

ran for door to get him but the post man left. She found out only one box is at

the door .So the shipping package was not certified and didn’t require the signature.

-depends on the item description on the business website and

I also double checked during the phone call that this purchase must include two

packages(rack package and pads package) .I received only one box . I don’t want

to open the box to confirm this, but the length of the box is the same size of the

rack ,So I am guessing the pads package is not included which will make the delivery

box bigger than rack box. This is just a guess that depends on my simple

calculation.

-I ordered the rack for this weekend (they already messed up

my plan).I am going to order from another place that I can trust.

-I absolutely don’t need any future hassle with this business.

So here is the simple solution:

They do send return shipment label ASAP, I will ship it back

and refund my money at the same time (the same quick process that they charged

my credit card and ship the package which they have not been able to make a

correction on the order).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Refund will not be issued on this order as there is a currently Credit Card Dispute related to this order.

All information will now be responded thru the Credit Card Dispute.

No further response will be made.

Customer Relations Department

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

You have a fake business .It should close ASAP.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 4/**/14, I came across [redacted] because my cell phone is malfunctioning and I was I badly in need of a cheap but reliable replacement. I currently own a Samsung, and this web site looks affiliated with Samsung Corporation, as you can see from the web site. I placed an order for a phone on Thursday 4/**/14 (number [redacted].), but after I called to follow up on the order on Friday 4/**/14, I felt uncomfortable from them because they are NOT affiliated with Samsung although their web site makes it appear to be a subsidiary.

A gentleman who identified himself as Samuel took my cancellation order by phone. According to their web site, I have satisfied their requirement for cancellation by calling. I followed this cancellation request not once, not twice by three times in writing. Today, I receive another email from [redacted], which sound as though they plan to charge (and deliver) a the phone once they get it in stock, despite my verbal and written repeated attempts to cancel the phone. They stated there was a restocking fee, but the order had not shipped on the day of cancellation, how could there in good faith be a cancellation fee?Desired Settlement: I want them to honor their agreement to cancel the order from 4/**/14. I do not want to buy the phone from them. They are deceptive because they are NOT affiliated with Samsung Corporation. I do not want the item from them. My budget is tight, and I do not have the time or resources to fight a fraudulent charge. They are dishonest, and quite frankly are frightening me.

Please help.

Business

Response:

We sincerely apologize for the inconvenience that this may have caused you. All of our Policies & Procedures are listed on our website where you made the

purchase. We do not process any fees for cancelled orders and this order was previously canceled. Customer may contact their bank directly for confirmation of the voided transaction.

We do not - now or at time - present ourselves to be any of the Manufacturers we carry .. on every page on our website at the VERY TOP of all pages we state:

FactoryOutletStore.com - An Independent Retailer of Consumer Products.

Please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed.

Business

Response:

We sincerely apologize for the inconvenience that this may have caused you. All of our Policies & Procedures are listed on our website where you made the

purchase. We do not process any fees for cancelled orders and this order was previously canceled. Customer may contact their bank directly for confirmation of the voided transaction.

We do not - now or at time - present ourselves to be any of the Manufacturers we carry .. on every page on our website at the VERY TOP of all pages we state:

FactoryOutletStore.com - An Independent Retailer of Consumer Products.

Please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,