FactoryOutletStore

Review: returned item per with a authorization from company and they received it back on 05/**/2013 and still will not refund my money. I have called 11 times in the last 6 weeks and still get told that is still processing through accounting and waiting on approval. When asked to speak to someone else to help get some info, they tell me that they cant do that. I had repeated asked for them to have someone call me and let me know why this is taking so long and nothing.Desired Settlement: Full refund plus interest

Business

Response:

To Whom This May Concern:

We regret that our customer is not happy with the purchase made with us.

After reading the complaint made by [redacted] as well as our notation history and Warehouse research the reason for the lengthy return is that the warehouse states that the item returned by [redacted] is NOT what was sent to the customer.

They are researching more and will take another 7 to 10 Business Days to complete. Unfortunately, at this time we are not able to process a refund for this customer.

Once the research is completed we will contact [redacted] at ###-###-####.

If you would like to discuss this case any further or have any questons please feel free to contact our Customer Relations Department Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Review: When we contacted The [redacted] in regards to our claim, they sent us the information to file with Simmons as they don't do the claims resolution.

We have been complaining about the bed since Jan. **, 2016 and only took delivery on Nov. *, 2015. We told them that we were within our 120 days and they kept putting me off and saying that they’d contact me. I called them over 20 times (I have cell phone records verifying this) and only received warranty information after stating that I’d contact the Attorney General’s Office and the Revdex.com. We ordered the Douglas Plush and if that wasn’t available the Brianna. They sent us the North Plainfield Plush which is a cheaper mattress and not what we ordered.

We did contact you several times within the 120 days (the first time on Jan **, 2016 after receiving the mattress on Nov. *, 2015) and kept getting put off by Oscar who said he'd get back to us. We advised him the mattress was too soft and when we laid on it the sheets came off. I'll speak with my wife about the exchange. Thank you for getting back to us.

e have received nothing but the run around from your company and Simmons on this issue. We have been complaining and being put off by Oscar and promised emails and phone calls and none ever came. The only contact that I had was when I initiated it.

What are you going to do about my dissatisfaction. I have a Grays Bay in Queen Size that after 5 years still looks and sleeps like new. This mattress sleeps like it's 20 years old. We received it on November *, 2015 and I started contacting you on January **, 2016 well within the 120-day satisfaction guarantee.

Please contact me to resolve this issue or I will file complaints with the Minnesota Attorney General's Office of Consumer Affairs and the Revdex.com.

I'd like to settle this amicably and even offered to pay for the upgrade to a better mattress.

The above were emails that I had sent to the [redacted]. I have a listing of the times I called (I used my cell phone for records) and the first time I put it in writing was on March *, 2016 after receiving the mattress on November *, 2015. So even this was within the 120 day guarantee.

We were put off and told by Oscar on January **, 2016 that we would be contacted by the warranty department. We were never contacted and over the next 6 weeks I called no less than 20 times and kept getting told that they'd be back in touch. Only after threatening to call the Revdex.com and MN Attorney General's Office did we get contacted by warranty service. They told us to contact Simmons, who told us that the company that sold us the bed would be responsible. I have all this in writing.Desired Settlement: At this point they are trying to put us in a bed that we didn't ask for for . We asked for a specific bed when we ordered the bed and received a lesser one for $799.95 and now want us to pay the following: he Brianna equivalent that we carry is Simmons Fair Lawn Luxury Firm Rating #3 on a scale of 1-10 , with 1 being the firmest.

Please review the fees and let us know if you would like set up exchange.

Difference in price : $220

Processing Fees : $199.75 (25% of original order $799.95* 25% )

Delivery fee : $150

Disposal fee : $150

Total : $639.75

As a courtesy and to save you some of the cost , we can allow you to keep the existing mattress for a guest room or any other purpose you may have. This will also eliminate the disposal fee ( they get thrown out to the trash )

Therefore the new total would be less $150.

The new total would be $489.75 , and you would also keep the existing mattress to enhance the value of your purchase. This would be more than the bed would have cost in a regular store.

When we ordered the bed we were told 7 days delivery. We ordered it on 10/**/2015 and it arrived 11/*/2015. We just want to be done with this and get our money back. This has been a nightmare. Even on their order it states that we were to receive the Douglas Plush and they did not send that mattress to us.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this has caused. Per our Policies & Procedures, all sales are final and can not be returned for refund. Mattress can only be exchanged under the Comfort Exchange Policy. After reviewing this complaint along with our notation history we do show that we are working with our customer on this issue and will continue to do so until our customer is one of our many satisfied customers. We did receive a signed "Bill of Landing" that states our customer received the order in excellent condition as ordered.If you have any further questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.They, after filing the complaint, agreed to let me upgrade to the mattress which would work for me. It took the Revdex.com getting involved to get this to happen. Thank you for your assistance and our new bed should arrive in the next 7 days.

Sincerely,

Review: Ordered 2 Plantronics M50 Bluetooth devices along with Extended Warranty. Received Plantronics M55 model. Requested a "Return for Credit" since Company shipped incorrect items. Explained that the 15% processing fee was inappropriate since the error was the Company's fault. Shipped items back to company and finally received full refund. Had to make another request that the cost of the Extended Warranty also be refunded. Now I am out $10.45, the cost to ship the incorrect items back to the Company. Obviously, I wouldn't have had to return an item if the Company had not sent the INCORRECT item in the first place. Sadly, this seems to be a consistent complaint amongst many customers. This specific issue could easily be resolved by simply training the shipping department to contact customers BEFORE shipping an item that is different from the original order. This is extremely unprofessional and costly. Reading all the complaints against this company, FactoryOutletStore.com should be shut down until it can operate in a professional manner. Notify as many as possible thru various social media to avoid this company at all cost. Spread the word!Desired Settlement: I am only requesting a full refund of $10.45, the cost to ship an incorrect item back to FactoryOutletStore.com. Naturally, I have the shipping receipt as evidence.

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.After reviewing the complaint along with our notation history we do show that the customer purchased the M50 Bluetooth headset that is replaced with the M55 Headset and has since been upgraded to the M70. The M50 is no longer being manufacturer and customer was given the upgraded model for the same price. We understand the customer did not want the upgrade and returned the item. Customer was previously refunded the full purchase price of the return and the order has been closed.If you have any questions and/or concerns please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This claim is to receive a refund of the $10.45 shipping fee I incurred to return a product THAT I DID NOT ORDER. This is not a case in which I received my order, changed my mind, and then decided to send the item back. In this case, the Company initiated the decision to ship a replacement item without first inquiring whether or not I wanted a replacement. a simple e-mail could have alleviated this problem. The issue at hand: If an item is no longer being manufactured, IT SHOULD NOT BE DISPLAYED ON THE WEBSITE AS THOUGH STILL AVAILABLE FOR PURCHASE. I chose a specific item (based on comfort and fit) from their website and telephonically placed the order. Had the sales representative mentioned that the item was no longer available and that a different item would be shipped, I would have instantly discontinued the order. It is not fair for a Company to initiate the shipment of a completely different item and then cause the customer to incur the return shipping fee. How is this legal? I am out-of-pocket $10.45 through no fault of my own and am requesting reimbursement.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still $10.45 out of pocket for a shipping fee for an item that this company should never have shipped. How is that fair? I am paying for this company's mistake. This practice should never be allowed. A legitimate company would own up to its error and rectify this issue. What a shame that nothing can be done about this. This should serve as a warning to all potential customers thinking about doing business with this company: when they ship the incorrect product, YOU, the customer will be responsible for shipping the merchandise back. Seriously poor business practice![Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.After reviewing the complaint along with our notation history we do show that the customer purchased the M50 Bluetooth headset that is replaced with the M55 Headset and has since been upgraded to the M70. The M50 is no longer being manufacturer and customer was given the upgraded model for the same price. We understand the customer did not want the upgrade andreturned the item. Customer was previously refunded the full purchase price of the return and the order has been closed.Our system shows that item was successfully returned and previously refunded the full purchase price of the item. We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order nor any shipping costs the customer incurs while returning or exchanging the purchase.If you have any questions and/or concerns please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: I ordered what they showed as being Whirlpool brand name filters. What I received was a generic brand filter. Their website shows the filter to be the Whirlpool brand. It was a "Bait & Switch. I have sent 3 emails to them to resolve this and they have refused to reply back to me. I have contacted my credit card company to dispute this also.Desired Settlement: 105.00 refunded back to my credit card

Business

Response:

TO WHOM THIS MAY CONCERN,WE DO NOT SHOW WE HAVE AN ORDER IN OUR SYSTEM FOR THIS CUSTOMER.PLEASE PROVIDE VALID ORDER NUMBER FOR BETTER RESPONSE.CUSTOMER RELATIONS DEPARTMENT

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Here is my order number that they said they do not have #[redacted]. I also have included a screen shot of the item I ordered. You can see that it is a Whirlpool brand filter. I order a brand name filter and they did a bait and switch and sent me a generic filter. I have tried to contact them for my money back or the correct filter, but have not heard from them on what they will for to correct this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I will accepttheir offer, but only agree to close this case after I have received a completerefund for my purchase and it has been applied back to my credit card. I wishfor this case to remain open until that time. I will accepttheir offer, but only agree to close this case after I have received a completerefund for my purchase and it has been applied back to my credit card. I wishfor this case to remain open until that time. I will accept their offer, but only agree to close this case after, but not before I have received a complete refund for my purchase and it has been applied back to my credit card. I wish for this case to remain open until that time.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me and the matter will be resolved after my refund has beengiven and posted to my credit card.Sincerely, [redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that thisresolution is satisfactory to me and the matter has not been resolved until refund has beengiven.Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Until a full and total refund has been applies to my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,We show that this order has been fully refunded and closed.If you have any additional questions and/or comments please feel free to contact our US Based Customer Service Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: The claim by this company is the mattress I bought was a Serta Perfect Sleeper Fairport. They delivered the mattress in a jeep , there is no serta law tag on the mattress, folded over a piece of paper for me to sign , gave me a safety tag from the bed , took the wrapping from the mattress with him when he left . The bed was delivered 8/*. 8 /** , I called the co and asked for a receipt , after calling them on the phone after the bed was delivered on 8/*. The man that delivered who made me sign the sheet gave me no copy of what I signed. I got one emailed to me. It states the mattress is a serta. It is not . I have all serta mattresses, it has no tag and the real serta co told me that every mattress of theirs has a law tag as I knew already. I want my money returned on my credit card and then the mattress picked up. These guys are operating a scam because the man who delivered the mattress in the jeep was not apologetic , he acted like he did it all the time. They said in the ad there is white glove delivery. This company are pack of crooksDesired Settlement: Put my payment back on my credit card THEN pick up the mattress

Business

Response:

To Whom This May Concern,

We regret that our customer is not happy with the purchase made with us and will have a Manager research this issue and contact the customer directly for resolution.

If you have any questions please feel free to contact our US Based Customer Relations Department Monday thru Friday 9am to 5pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not want any contact with them. I called several times and was put on very long holds. They told me they would call yesterday 8/** and never did . I dont trust that once Revdex.com is not in the picture , they will waffle around the issue again. Will only accept my credit card refunded $299.00 and when that is done , they can pick up mattress.

They had plenty of time to call me , answer my calls . Even answer emails . They d onot. One of their email addresses is not even working.

August **, 2014

I want this resolved so others are aware of this co.

[redacted] called me yesterday and was nasty. I don't want any further phone calls from them. They only want to upgrade the mattress not give me my money back. An upgrade is not a resolution because none of their mattresses are serta so it would not change anything. I need a refund to buy a real serta mattress like all the mattresses are in this house.

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,

We regret the inconvenience that this may have caused our customer. We've went ahead and processed a full refund as a courtesy .. customer may keep the item.

If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I DO NOT WANT this matter closed until I get my full refund. I will let you know if it has been as soon as I see it on my online account.

Thank you

Review: I ordered replacement heads for my husbands Braun electric shaver for $59.95(order#[redacted])on 6/**/14 (per our Bank Card statement)When they arrived they did not fit the shaver. I called,filled out the online return form and put it in the pkg. with the merchandise and mailed it from our Post Office on 6/**/14 (per our Bank Card statement). When the money was not returned I called and was told I needed a tracking number. I no longer had the receipt from our Post office which is the only place you can find the tracking number. They will not return our money.Desired Settlement: I made the purchase in good faith. I expect them to return my money.

Business

Response:

To Whom This May Concern,

We sincerely apologize for the inconvenience that this caused you.

After reviewing this complaint along with the notation history we do not show that USPS has successfully delivered the merchandise to our Returns Warehouse. Unfortunately, we are not able to refund for merchandise that is not in our possession.

Without the tracking number we are not able to help the customer work with USPS to locate the package.

If you would like to discuss this any further please feel to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have returned items bought online before and have never been asked for a tracking number before. I feel that the Revdex.com has done all it can to resolve the matter and evidently Factory Outlet Store has no intention of honoring their commitment to customer service. Since my time is of value I will leave this issue unresolved but on record.

MyThanksto Revdex.com

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a laptop computer battery from this company and never received it. ( Order # : [redacted] Order Date :5/*/2014 8:26:41 PM )

On Tuesday, May [redacted], 2014, I e-mailed the company to let them know I never received the item I ordered.

I still haven't received the order and the company has not contacted me to tell me they're re-sending the order or are tracking the ( missing ) order.Desired Settlement: I would like a full refund to the credit card account I purchased the item with or the battery I initially ordered.

Business

Response:

To Whom This May Concern,

We regret the inconvenience you experienced with your order.

We show that the package was delivered thru DHL Global Mail Tracking number [redacted] on 5/*/14. We further show that we received an email from you on 5/**/14 to which we responded.

Our phone number is listed on the website where the order was placed also on the proof of purchase customer received via email.

If you still have not yet received the package please contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard for assistance.

Review: I purchased a Lowrance Elite 7 Depth Finder, I then upgraded it (for $150 more money) when they sent - that unit turned out to be defective - I didn't know it at the time that I had only 30 days to cut out and send in the UPC bar scan from the original box in order to get a chart chip (which was part of the advertisement from Factory Outlet Store - and one of the reasons that I purchased the depth finder from them) of lakes from the manufacture. When I was able to finally install the depth finder in my boat (24 days after ordering it from Factory Outlet Store- within the 30 day return policy) I noticed it was defective and wouldn't turn on. I contacted Factory Outlet Store for a return/Exchange authorization form which I competed and returned the unit through UPS. I then contacted them every day for the next two weeks because the were giving the runaround with every excuse that you could think of including- cant find the returned item (Even after I gave them the tracking number from UPS - to it was out of stock, and several other excuses until they finally said that due to me having removed the UPC from the box (which I made a photo static copy of the UPC before removal for the rebate per manufactures request) and forwarded to them with the defective unit - they would NOT EXCHANGE the defective unit for a good one even though I returned it within the 30 days exchange policy time, and that I had not other recourse and I was out of luck since then were going to return the defective unit back to me They then stopped taking my inquiry calls.Desired Settlement: I would like a full refund ($549 and $150 for the upgraded version)-a total of $699 that they charged me for the defective Elite 7 Depth Finder I have photo static copies and logs of phone calls of all correspondence with Factory Outlet Store

Business

Response:

To Whom This May Concern,

We regret the issues our customer is experiencing with this item.

Due to the customer removing the Serial Number and UPC Code our warehouse took longer than usual to process the return as they were looking for a way to accept the item back and not return it to the customer as we previously mentioned to him.

As of today - 4/**/14 - [redacted]'s order was refunded the purchase price and the order was closed.

If you have any questions and/or comments please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

As long as they refund the full and entire amount that I paid which is $699.00, I accept their resolution

Sincerely,

Review: Hi,

I called Factory Outlet Store after placing an order online, order #[redacted], to explain that I wanted the black headlights as opposed to the chrome for my truck (item #520-halogen). These were $251.95. They assured me that they understood but then sent the chrome set. I had also ordered an additional light (item #5216) for $126.95. I called when I received the incorrect item and explained that the correct item, lights with black covers, was item #5296. They sent me a return authorization form and also said that they would refund my shipping costs since it was their mistake in sending me the wrong item. I mailed the lights back using the US Post Office with insurance and a tracking (label) number of [redacted]. They sent me the correct lights which cost $229.95 according to their website so they should have credited me the difference between $251.95 and $229.95. Instead they credited me $99.91, $126.95 minus their restocking fee, for item #[redacted] which I kept. In addition, they charged my debit card an additional $202.91 which is incorrect. They assured me that they would not be charging any additional amount to my card which they did. I have contacted them numerous times now and they keep telling me that they are checking with the warehouse to see which item that I sent back. I know which item I mailed back and I have told them but they are very difficult to understand. I haven't spoke with an American person yet and when I ask for a manager they don't put anyone else on. Any help you can give me in getting my money returned to me would be much appreciated.Desired Settlement: Factory Outlet Store should credit my debit card for the additional $202.91 that I was charged and shouldn't have been plus they should refund my $18.60 postage plus insurance to send back the item that was mailed out to me by their mistake.

Business

Response:

We sincerely

apologize for the inconvenience that this may have caused you.

Your return

was processed on 3/*/14 back to the original

source of charge. Please contact your card issuing

bank to find out exactly when this amount will be placed back into your

account.

We

would be more than happy to help in any way that we can on your future purchase

.. please feel free to contact our Customer Relations Department - Monday thru

Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance

needed.

Review: Unbelievable! Horrible customer service! 1. Sent 20+ wrong phones to us. Our project was delayed several days due to this error. 2. In another situation with the same order - this company Will not take an Item back even though is returnable as per their web-site. Item is unopened & unused. Very dishonest policy. Sales rep sent over an RMA form, but shortly after called saying it is non-returnable because it is a license. However, web-site says it is returnable. Supervisor - CHRIS! told me she can't do anything and told me she is disconnecting the phone. So she hung up the phone!!! I called back asking for another supervision, and again - CHRIS! answered. She lied that her line was disconnected. Another supervisor called back and she too hung up saying they will not take the item back! Don't waste your time and money with this company. They are dishonest and unethical.Desired Settlement: Need the items retuned for full refund.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to FactoryOutletStore.com. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance. After reviewing the complaint along with our notation history, we were able to find a viable solution that would work for our customer. One of our Department Managers contacted our customer today and we will continue to work with our customer to ensure their complete satisfaction.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: Dispute with [redacted]

Summary of Customer Grievances with [redacted]:

1. [redacted] did not ship the luggage on the date and time promised (Monday, 7/*/2015 “first thing in the morning”)

• Luggage was ’ready for [redacted]’ Tuesday, 7/*/2015 at 5:46 pm Eastern Time per [redacted] tracking

2. [redacted] did not ship the luggage from California warehouse as promised

• The customer service rep identified the California warehouse as the closest warehouse to Spokane, WA with the luggage in stock and said that this is the site the luggage would be shipped from

• Luggage was shipped from the Florida warehouse

3. [redacted] did not sent an order confirmation email “within a few minutes of the order” as promised

• The order was completed 7/*/2015 at 7:06 pm Pacific Time

• The confirmation email was not received until after I called the company back 3 hours and 44 minutes after placing the order and requested it

• The confirmation email was received at 9:54 pm Pacific Time

4. [redacted] did not send an email with shipping confirmation as promised

• [redacted]’s order confirmation states, “A tracking notification will be provided via email once your order has been shipped.”

• The order was processed and ready for [redacted] Tuesday, 7/*/2015 at 5:46 Eastern Time per [redacted] tracking

• I called and requested the shipping confirmation email on Wednesday, 7/*/2015 at 10:57 am Pacific Time and received the shipping confirmation email at 11:04 am Pacific Time

5. [redacted] did not allow me to speak with a supervisor when I requested to do so.

• On Wednesday, 7/*/2016, during two separate telephone conversations with [redacted] service reps, I asked to speak to a supervisor.

• On both occasions, I was place on hold for a few minutes, only to be told that a supervisor was unavailable and would have to call me back at the phone number I provided (my cell phone number).

• The second customer service rep stated that I will receive a call back no later than 6 pm Eastern Time (3 pm Pacific Time).

6. [redacted] did not respond ever to the email I sent to them 7/*/2015 at 11:42 am Pacific time requesting that they re-route the [redacted] delivery back to their warehouse and provide total refund (merchandise and shipping).

7. [redacted] did NOT have a supervisor return my call no later than 6 pm Eastern Time (3 pm PST) as promised.

8. [redacted] did NOT have a supervisor return my call Monday 7/**/2015 as promised.

9. [redacted] has the luggage in their possession and has not reimbursed my account as promised.

Saturday 7/*/2015:

I called [redacted] directly to place an order for a piece of luggage that was large enough to accommodate my tripod. I called the company directly, rather than placing the order via the internet, to ensure that the luggage would arrive no later than Thursday, 7/*/2015 as I was leaving for Detroit at 5 am Friday, 7/**/2015. I made this deadline very clear to the customer service rep, who identified himself as Sean. He said he had located the warehouse with this item in stock that was geographically closest to Spokane, Washington. He said my luggage would be shipped “first thing Monday morning” and that I would have it no later than Thursday, July [redacted] even without the expedited shipping, as he would have it shipped from the California warehouse. I asked him if he was sure of this, again emphasizing that I was leaving for vacation very early in the morning on Friday July [redacted] and needed the luggage for this trip. He assured me I had nothing to worry about. He completed the order at 10:06 pm Eastern Time (7:06 Pacific Time) and said I would receive a confirmation email shortly.

Nearly 3 hours passed, and I had not received my confirmation email from [redacted]. I called the company at 9:50 pm Pacific Time (00:50 am Eastern Time). I did not catch the name of the service rep. I asked him to send the confirmation email, which he did. I took the opportunity to confirm that the luggage would arrive no later than Thursday 7/*/2015. He advised me I would have to pay $56.10 for expedited shipping, which I did, and said that I would have my luggage on Thursday, July [redacted]. He sent an updated confirmation email with the upgraded charges at 9:54 pm Pacific Time (00:45 am 7/** Eastern Time). This order confirmation email stated that I would receive a shipping confirmation email with a tracking number when the item was shipped.

Tuesday 7/*/2015:

I never received a shipping confirmation email. I called [redacted] at 10:57 am Pacific Time and connected to their automated tracking information. The reception on my cell phone was choppy, and I misunderstood the tracking number and could not pull up the tracking report on [redacted]. I called [redacted] at 11:02 am Pacific Time to review the automated tracking information. I still did not correctly understand the tracking number (I mistakenly substituted a ‘C’ for a ‘Z’) and could not pull up the tracking report on [redacted].

I then called [redacted] at 11:04 am Pacific Time and spoke to a customer service rep who identified himself as Roy. Roy sent me a shipping confirmation email with the [redacted] tracking number. I pulled up the tracking report on [redacted], and it indicated that the package was shipped the evening of Tuesday 7/*/2015 and would not arrive until Friday, 7/**/2015. I explained my dilemma and informed Roy that this was unsatisfactory as they promised the luggage would be mailed “first thing Monday morning” and would arrive no later than Thursday 7/*/2015. Roy said there was nothing he could do about this. He said the [redacted] package will first be delivered to the local (Spokane) post office the day prior to [redacted] delivery and that I could try to retrieve the package from the post office. He said he could not do anything more than give me this advice. I asked to speak to his supervisor. He placed me on hold for a few minutes and then advised me that no supervisor was available. He requested a phone number where I could be reached, and I gave him my cell phone number (###-###-####) so that the supervisor could return my call.

I called the Spokane [redacted] hub at 11:22 am Pacific Time and spoke with customer service rep, Trina, who checked the package tracking details and said this package would NOT be delivered to the local post office; it will go straight the [redacted] hub and will not be delivered to my home before Friday July [redacted]. She also said that no signature will be required to receive this package, so it will be left at my door. I will not be home from July ** through July **, 20I5! When I asked if I could simply have the package returned to the shipper, she said the shipper would have to contact [redacted] at the 800 number and have the package returned to them without first delivering the package to me. She advised me that my only other alternative was to request to have the package held at [redacted] and, if I fail to pick it up within 5 days, it will be returned to the shipper.

At 11:42 am Pacific Time, I sent an email to [redacted] with the following subject line:

‘URGENT - Please recall [redacted] shipment [redacted] Immediately’. The email stated, ”I am asking you to call [redacted] and have them ship this package back to you AND CREDIT MY ACCOUNT, as you have not provided the service that was promised.” I received an automated email reply at 11:42 am Pacific Time stating, “Your request is under review and we will respond to you within 24-48 hrs.”

At 11:42 am Pacific Time, I placed another call to [redacted] and spoke with a customer service rep who identified himself as Daniel. He said he could see that I was awaiting a call from a supervisor. He said he would find a supervisor for me to speak with and placed me on hold for a few minutes. When he returned, he said the supervisor was busy and would have to call me back and that I was in the ‘que’. I said I wanted HIM to help me. I went through the whole story and advised him that I wanted him to call [redacted] and have the package returned to Factory Outlet.com and to credit my account. He said he was not authorized to do this and I would need to speak to a supervisor and that all supervisors were all busy calling back other customers. I asked if these were all complaint resolution phone calls and Daniel did not respond. I asked when I could expect the supervisor to return my call, and Daniel said “As soon as possible.” I asked what this meant, and Daniel said, “By the end of the day.” I asked what time was the end of the day, and he said that the customer service department is open 24/7. I asked if this meant that I would be called by midnight tonight, and he said I would be called by 6 pm Eastern Time (3 pm Pacific Time).

Wednesday 7/*/2015:

[redacted] did not have a supervisor return my call by 6 pm Eastern Time (3 pm Pacific time), as promised. I called [redacted] and spoke with Bryan, who advised me that I could have the package held at the local [redacted] hub and, when I don’t pick it up, it will be returned to the sender. I implemented this option.

11:38 am Pacific Time: I received a call from [redacted] supervisor (###-###-####) [redacted] (pronounced ‘Quinny’). I went through everything with her. I asked her to call [redacted] and have them ship this package back to the shipper AND TO CREDIT MY ACCOUNT, as you they have not provided the service that was promised. She agreed to these terms and said that she cannot credit my account until the luggage is returned to them, but she will get it rerouted and will call back today before 5 pm EST to confirm this with me.

Sunday 7/**/2015:

My credit card has not been credited for this purchase. [redacted] confirmed that the luggage was re-routed and delivered to Boca Raton, Florida on 7/**/2015. I called ###-###-#### (the number from which the supervisor from [redacted] had called me) at 12:26 Pacific Time and spoke to Kane, who is not a supervisor. He confirmed that the package was rerouted and delivered to Boca Raton as I had stated, but that my account has not been credited. He said he would have a supervisor call me tomorrow, Monday 7/**/2015. THE SUPERVISOR DID NOT CALL AS PROMISED!Desired Settlement: Refund of the entire purchase amount (cost of item plus shipping) -- $279.05.

Business

Response:

To Whom This May Concern,We regret that you were not happy with the purchase made with us. After reviewing this complaint along with our notation history we do show that this customer refused delivery of the package and the order is indeed ready to be refunded. We will follow up with the customer regarding any questions we may have regarding this complaint. As a courtesy we would like to extend a 10% Discount on your future order with us. Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you have any additional questions and/or concerns.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. My credit card company refunded to me the $279.05 charge before the business had refunded them. [redacted] has finally reimbursed my credit card company.For clarification, it was not the purchase that I was dissatisfied with; it was the horrible customer service. This company failed to uphold their verbally expressed commitment to ship this item when promised. They repeatedly failed to allow me to speak with a customer service supervisor (I had been told that this level of authority was required to resolve my complaint) and repeatedly failed to have the customer service supervisor return my call.The offer of a discount for future purchase is worthless to me, as I have no intent of ordering from this company or their sister companies again. They have a Revdex.com rating of 'F' for a reason. I am wiser for this experience.I have invested a great deal of time to reach this resolution. This resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I visited the seller's website online after searching for a Samsung Aqua Pure water filter for my refrigerator. The seller's website ([redacted]) claimed to be selling Samsung Aqua Pure filters. They have the Samsung logo posted on the buying page, show a picture of a Samsung Aqua Pure filter, and list the product numbers. The site does not show or state that the Samsung filters are not real anywhere on the page. In fact, you click a Samsung link to get to this page. I ordered two Samsung Aqua Pure water filters since the more I ordered, the better the price. When my filters arrived they were generic knock off filters made by [redacted]. I attempted to contact factoryoutletstore.com via their e-mail address posted on the website which claims to have "easy returns". After nobody responded, I called the company via the phone number located on the order form. I waited on hold for a very long time. When I finally reached a representative, he explained to me that I had the wrong office and he would connect me to the correct one. I proceeded to wait on hold for another 10-15 minutes. When the representative finally answered, he proceeded to try to enroll me in a magazine subscription. I tried to explain to him that I wasn't interested, but he proceeded to speak and refused to let me talk. When I wouldn't accept the magazine offer, he tried to sell me a car warranty which I also refused, and then proceeded to try to persuade me to attend a condo seminar . Only after getting angry did he finally listen to me. I explained that I was trying to return my items since they were not what I had ordered and I needed an RMA number in order to do so (as stated on their website). He told me that he couldn't help me because he didn't have that kind of information. I contacted factoryoutletstore.com 2 more times via e-mail finally threatening to report them to the Revdex.com and the Federal Trade Commission for false advertising before they finally responded. In the meantime, I received advertisements from the company to buy more Samsung Aqua Pure filters. I had to pay for the fake filters which were sent to me to be shipped back to the factoryoutletstore.com and received a return form asking me to state my reason for return. The company charges a 15% restocking fee unless the items are defective. I checked the defective box since there wasn't a box for wrong item sent. I wrote an explanation for the defect stating that I had not ordered this item, so clearly it was defective. I originally paid $49.90 for my filters. When factoryoutletstore.com finally refunded me, they only refunded me $30.41 which is $19.49 less than I originally paid. I also paid an additional $5.84 for shipping through the [redacted] to return the filters that I never ordered. I ordered Samsung Aqua Pure filters not [redacted] filters. I am being required to pay $25.33 out of my pocket because this company used false advertising to lure me into buying a product and then sent me something I never ordered. My husband just retired from the military in December and is still looking for work. We have four children to support with only his retirement pay. We are struggling to survive off of a very small budget. We certainly don't have money for companies to steal from us because they scam us into buying fake products through false advertising.Desired Settlement: I would like my entire purchase amount refunded (the additional $19.49) plus the $5.84 I had to spend to ship the incorrect items back. I can provide a receipt from the [redacted] if required to prove the shipping costs. I shouldn't be required to pay a restocking fee or any other fees for a product I never ordered. I would also like the company to remove the Samsung logo from their site and clearly represent the actual products they are selling which are [redacted] filters. I don't want other people falling victim to their deceitful advertising scam like I did.

Business

Response:

To Whom This May Concern,We regret that you are not happy with the purchase made and as a courtesy have refunded the full purchase price of the item returned.If you would like to discuss this further and/or have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased 2 extensions to my home phone system on from the vendor on 10/**/2013. The Make & Model is Panasonic BTS KX-TD7896B-R 2.4GHz Cordless Phone for Advanced / Digital Hybrid Systems. I purchased 2 sets that each consist of a cordless handset, a plug in charger, and a plug in transmitted.

The equipment shipped 11/4. The items were purchased used - but represented to be in good condition - and at a price near that of new equipment. The return policy was 30 days only. I purchased an add on 2 year warranty. When the items arrived - I could not install them. I needed a professional systems installer to extend my system. So I had to wait until now - January to get them installed. The installer opened to boxes to make the installation. There were problems with both sets. The first set worked fine - but the handset was was in poor condition. Specifically, the handset was scratched, with faded keys and the antenna was chipped. The second set did not work. Specifically, the handset does not charge - and is not receiving signals from the transmitter. The installer told me the product was defective out the box. Since the 30 day return period had expired, I could not return the merchandise. So I called the warranty provider. They told me to call the manufacturer because it was still under the original warranty. The manufacturer has given me the run around.Desired Settlement: I want the product replaced by the vendor. The condition of the product was misrepresented, the products were shipped with defects and faults, and the warranty provider and manufacturer has passed the buck. I would hold the warranty provider responsible - but in fairness - the vender shipped shoddy goods to start.

Business

Response:

To Whom This May Concern,

We regret that our customer is not happy with the purchase made with us.

After reviewing the complaint along with the order history I do see that the customer is outside of our 30Day Satisfaction Guarantee and does have an Extended Warranty with Consumer Priority Services for two (2) years.

We contacted CPS and customer can contact Larry directly at ###-###-#### for Warranty Assistance. If Larry is not able to assist customer can contact our Customer Relations Department Monday thru Friday at ###-###-#### 9am to 4pm Eastern/Standard.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The substance of the complaint is ignored. Defective and damaged merchandise was shipped. True, it was not opened within 30 days. But it was not actually installed or used for 30 days to determine that it was defective & damaged.

[redacted] at the warranty shop has referred me back to the manufacturer. The manufacturer is not interested in repairing or replacing merchandise that was purchased used, and delivered defective. So this is not a solution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Don't deal with this company. Told me they were affiliated with a company that they aren't. When product never arrived & I requested a refund, I was told no refund because product was mailed (to date -- 12 days priority mail) tracking # still shows never received by [redacted]. When I insisted on refund, I was 'accidentally disconnected' 3 separate times before getting to a 'supervisor' who after much arguing agreed to refund my money. Also showed up as having 'fraud alert' in the email I received from them. Product also almost twice the price as direct from company I thought I was dealing with in the first place.

Review: I orderd a Makita battery, they sent me a Masione. I charged it once and then 4 month later tried to use it, it would not work, I called them and they told me the warranty was up. I tried to talk to a supervisor, but they would not let me speak to their supervisor.Desired Settlement: I would like a replacement or a refund of the purchase price

Consumer

Response:

The name of the business is Batteries Factory Outlet Store their address is [redacted]

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience. We show that our customer purchased a battery with us September 2015 .. per our online shopping card:"The Replacement Battery for [redacted] (Single Pack) has many exciting features for users of all types. You can extend the lifetime of your Replacement Battery for [redacted] (Single Pack) with the purchase of a FactoryOutletStore Extended Warranty. The Replacement Battery for Makita BL1830 (Single Pack) is sold as a Brand New Unopened Item. "We show that our customer contacted us January 2016 to state that they were experiencing an issue with the item. Per our Return Policy:

Review: I placed 5 Refurbished Garmin Monterra GPS for 446.50 each ( $2232.45 ) total. Received with boxes marked all over as refurbished. Therefor I wanted to return and buy More expensive units at 649.00 each. But customer service, sales, and all playing games and I have been transferred all over and calls get disconnect. I have to call and go over same explanations all over. this is going on since 10:00 am today Oct [redacted] and its 4:00 pm not not resolved. None of their managers come to the phone.Desired Settlement: I need to return and get better units than I received paying higher amounts. But they are pushing the refurb I/O new. that's what they try to chomp with excuses.

Business

Response:

To Whom This May Concern,We sincerely regret that our customer was not happy with the purchase made with us. After reviewing this complaint along with our notation history we do show that our customer purchase Refurbished items via our online shopping cart and was shipped exactly what was ordered.We further show that our customer contacted us on 10/** stating that they were not happy with the way the items looked citing cosmetic issues with the units. Customer wanted another shipment of 5 units shipped out that day - our agent explained our Exchange Policy to the customer. Customer must return the merchandise for inspection and consequent exchange - customer was not happy. Customer requested expedited shipment of brand new units at no cost and was using profanity and was abusive to our agent.As a courtesy we were able to issue our customer a Return Label to return the unwanted merchandise and the items are currently on the way to our warehouse. Customer requested Brand New units for the exchange and refuses to pay for the Brand New Units. Once the items are received and inspected a Manager will contact our customer.If you have any questions or would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Dear Sir, I wanted to pay the additional cost for Brand new. I never rejected of paying a higher amount. How ever I requested a discount of 5% what was there for my initial purchase. Also I agreed the advance payment ( which is to pay for new items before the company receives the returned good and credit after. The issue is their customer service personal who may be operating out of India does not understand the correct requirement. I requested to talk with manager many times. after brief hold they disconnect the call. There for I had to call more than 10 times to sort out this issue. Final I managed to place the order for the new items and pay full price and gave only $ 10.00 discount on $ 649.99 each units for total 5 units $3249,95 minus 50.00 discount ]. They have a policy of charging 15% restock fees if request for credit. this is the reason I want to sync my new order as replacement . but their customer service personal are highly incompetent to understand or they lie most of the times. I am not happy with their service at all. I hope many will watch them carefully .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Greetings [redacted],We appreciate you replacing the order despite the issues you claimed to face with our Customer Service and will carefully watch this order as well as the others you have placed with us previously.Our Return Policy is listed on our website where all of your orders were placed for your review before purchase as well as a brief exert at the bottom of each of your Order Confirmations. Again we apologize for any inconvenience that this may have caused and see that your order was refunded the full purchase price as a courtesy.Customer Relations Department###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.How ever the pre paid replacement order which was placed on [redacted] ( without waiting till you refund on returned goods) , not shipped yet. there was an urgency to receive the merchandise ASAP and the reason to 2nd payment as well.

Sincerely,

Review: May **, 2015: I was shopping on-line to purchase [redacted] Refrigerator water filters ([redacted]). One of the first sites to come up in a search was: http://sam.factoryoutletstore.com. When you key the filter number in, their web page displays all the available options (single, two-pack etc,).Every single purchase option showed the official [redacted] water filter I was replacing. I ordered a two-pack. When the package arrived on June *, 2015, they were NOT the [redacted] filers, but rather [redacted] WF294 filters that supposedly can replace the [redacted] filter.I immediately called customer service and explained the problem. The service rep said if I look further down the page under the filter specs it states filter type: generic. So despite the web page showing the official [redacted] water filter in numerous places on the page, I was expected to understand it would not be the same filter.I explained that I felt this was false advertising, as the pictures are much more prominent than the word generic further down the page, and that there should be a clearer indication next to the pictures that indicate that was is shown is not what is being sold. The customer service rep didn't seem to care.Desired Settlement: I want a full refund. However - as I stated to the customer service rep - if they want their filters back - I will not send them unless they FIRST send me a pre-paid shipping label. I refuse to pay ONE CENT to mail them back, as I simply cannot trust to refund my shipping.The customer service said I would be granted a refund and would receive an e-mail notification in 3 days, which would have been Friday June *. I have not received a response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

A refund of $49.90 was deposited to my credit card on 6/*/15.Sincerely,

Review: On February ** I received confirmation that my purchase was going to be delivered the following week. Order number [redacted].

The delivery company failed to delivery the item within the time allotted and completely ignored my phone calls until late in the afternoon, by then nothing could be done. I called the FOS and [redacted] answered, he tried to come to an agreement with the delivery company and they failed to call him back in time. I asked [redacted] to cancel the order on Friday March * and he verbally agree that he would cancel since the delivery company would not call him back. At that time, I went and purchased the same item locally and had it delivered the next day.(Saturday) that Saturday,, [redacted] called and left a message that I could hardly understand. I called him back and asked for him to call and he never did. On Monday, I called again and he answered the phone stating that he had made arrangements for delivery that Sunday, I explained to him, that I had already purchased the item and my understanding was that the order was cancelled on Friday. He then said, he did not cancelled it and that now I had to pay $150 for cancellation fee. HE NEVER MENTIONED A FEE ON FRIDAY WHEN HE PROMISED TO CANCELLED THE ORDER. I refused to pay and he rudely said, he would pay for the fee himself and that he would, again, cancel my order. Today is 10 days after the first cancellation agreement and still don't have received my refund. This order was over $900. I can'not just forget about $900.

I want my refund as promised by [redacted].

Today, Monday March ** I called the customer service number and [redacted] listened to the story and said that [redacted] would call me within two hours, that was at 9 am and it is now 1 pm and I haven't gotten a call. When I call [redacted], it goes directly to mailbox. I called again and [redacted] again said that [redacted] is the only one that can process the refund and he is in a meeting and he will "again" call me back in two hours........How much longer do I need to wait. It took just a few seconds to charge my account!!!!!!

###-###-####

Someone please do something!!!1Desired Settlement: I want my money back!!!!! That is all!!!!!!

Business

Response:

To Whom This May Concern,We sincerely regret the issues you encountered with us and after reviewing your complaint along with our notation history we do show that you are indeed owed a refund of $810.85 as the following items were not returned:2) Simmons Twill Stripe Pillow Jumbo 1) Simmons Waterproof MP Queen These items were shipping in a separate shipment and should be returned for refund of the remaining $92.10.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you have any further questions and/or issues with your order.Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still need to see the refund credited to my account. When will that happen?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,Refund was made on 3/**/15 - please contact your [redacted] provider for details on exact day it will be visible in your account.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you have any further questions and/or issues with your order.Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I'd like to thank [redacted] for working on this problem with me and being very proactive and professional. [redacted], basically wrote me off after I asked for a refund and was not in any way responsive to my needs after that. I will NEVER do business with this company again and will NOT RECOMMEND IT to anyone I know.[redacted]

Review: I ordered a TomTom GO60s GPS system from the Factory Outlet Store website. After I received it and used it, I realized it did not suit my needs. I called the company to ask if I could exchange it for another device and they said I could, and emailed me an exchange form to include in the package. The TomTom device I sent back was received by the company on August [redacted] according to FedEx tracking, and the package included the exchange form, that I filled out to request a different device. I have since not received the exchange device nor received money back. I have not heard back from the company. I have called countless times, spoken to numerous customer service representatives and two supervisors. I have been told 4 times that they will contact their warehouse regarding my concern and call me back. I have never received a return call. Now I would like a refund for the device that I sent back that they received over a month ago.Desired Settlement: The company should refund my money for the TomTom GPS device, in the amount of $200.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us and see that both items were successfully returned and the order previously refunded.

There is no further refund due to this customer.

If you have any further questions please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern

Review: On June [redacted] 2014 I called Batteries Factory Outlet Store to inquire about a battery for my Dell Inspiron 9300 Laptop Computer. They said they have them and to check out their web site. Their site stated that the battery would be an exact match for my computer. I ordered and recieved the batteries but when I installed them, my computer said it doesn't "recognize" the battery. I first called Dell Tech Support and thought maybe they need to set the battery up in my computer? But they said no, either the battery is for your computer and it works or it not and it won't. I then called the tech support at Batteries Factory and informed them of the situation. The women I spoke with said "sometimes" these bateries work. It stated on your web site states it would be an exact match, not "it may work". I said theres no way I would have wasted my time ordering from you. She said there woundn't be a problem returning them for a refund and she would be emailing me the return forms. I said fine. The email I received was their form I had to sign which asked why I was returning the shippment. I thought she would be sending a return label to send the order back so I called again. The man I spoke with said they don't pay for return shipping. I explained to him this was their mess up NOT mine! He didn't care and said this is their policy, so I said I would be filing a complaint with the Revdex.com to get my money spent to return the batteries. Also so it's noted, I haven't received my refund for the order yet either.Desired Settlement: Refund for order $53.84 and Refund for return shipping $11.45 Total $65.29 UPS Center [redacted] ###-###-#### sent on 06-**-14 and was delivered on 06-**-14 with email confirmation. Tracking number [redacted] Shipment ID: [redacted]

Business

Response:

To Whom This May Concern:

Thank you for your purchase with us here at the FactoryOutletStore.com.

We sincerely apologize for the inconvenience that this may have caused you. We understand the situation/error and as a courtesy refunded the full purchase price of the return. Please contact your card issuing bank to find out exactly when this amount will be placed back into your account.

We would be more than happy to help in any way that we can.. please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until

4pm Eastern/Standard at [redacted] for any assistance needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They continue not answering my question about paying what they owe. I am not satisfied with them taking advantage of me and stealing from me. I will take another way to get my money. They obviously don't care about their reputation with the Revdex.com either.

In order for the Revdex.com to appropriately

Business

Response:

We sincerely apologize that we are not able to refund more than collected.

This order was previously refunded the full purchase price.