FactoryOutletStore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I received the credit for the restocking fee, but did not receive a credit for the cost of returning the defective item.  The amount of the return postage was $10.29.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

To Whom This May Concern,We sincerely apologize that you are not happy with the purchase made with us and do show that you alerted us to this situation.. We also show that we emailed you a PrePaid Label to return the item for inspection and consequent exchange/refund.  Please use the...

label to return the merchandise with all the original packaging as directed.If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com: I will accepttheir offer, but only agree to close this case after I have received a completerefund for my purchase and it has been applied back to my credit card. I wishfor this case to remain open until that time.Revdex.com: I will accepttheir offer, but only agree to close this case after I have received a completerefund for my purchase and it has been applied back to my credit card. I wishfor this case to remain open until that time.Revdex.com: I will accept their offer, but only agree to close this case after, but not before I have received a complete refund for my purchase and it has been applied back to my credit card. I wish for this case to remain open until that time.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me and the matter will be resolved after my refund has beengiven and posted to my credit card.Sincerely, [redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that thisresolution is satisfactory to me and the matter has not been resolved until refund has beengiven.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

I am writing today to alert consumers of a business that advertises products for sale that it does not have in stock. The business is Factory Outlet Store with an online presence (website) and physical offices in New York State. My personal experience with this company has caused unnecessary frustration in that a birthday gift was ordered and paid for, but not delivered when promised. The website for this company stated that the product was, in fact, available and would ship within 2 - 5 business days. When I did not receive the item in 2 - 5 business days, I called Factory Outlet Store customer service to inquire about my order. The heavily accented and difficult to understand representative seemed either unable or unwilling to assist me with my order at which point, I asked to speak to a supervisor/manager. I was told by this customer service representative that a supervisor/manager would call me back before 6pm Eastern Standard time and I waited. No call back. When I called them to find out why a supervisor/manager had not called me back, again I received the "canned answers" but at least this representative was willing to try and figure out why I had not received my order. It turns out that the item I had purchased and paid for, in good faith, was on back order. This tid-bit of information would have been helpful to me BEFORE I ORDERED!!!! Only after repeated calls pointing out the problem did the company update their website to show that the item that I ordered is now on back order. My recommendation to anyone dealing with Factory Outlet Store is ... DON'T!!! The $20.00 I saved by ordering from this company was in no way worth it!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I FIND NO RESPONSE FROM THE BUSINESS REGARDING MY COMPLAINT.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I purchased a mattress from Simmons Factory Outlet and it was delivered on my **, 2016. I called the co on July *, 2016 and explained that the almost $900.00 mattress they had delivered was no what I ordered and was the worst quality I had ever seen. The customer service is the worst I have ever seen and to date all I get from them is another copy of a warranty. The coils in the mattress are biting into my backside and rolling around and popping when I sit down in the bed to try to get in to the bed. there is already a sunken place where I sleep and this bed will not hold up even a year, much less 10 years. Joe, who sold me the mattress (he is the manager) promised that this bed was the mate to the Pandita Luxury Firm that I already had. I can tell you that there is NO comparison. He LIED!
I call and they promise to return my call in one hour and I'm still waiting days and days later. This whole company is a complete JOKE and a fraud.
I cannot afford to waste money in such a way as this. I recently had a total hip replacement and needed the mattress so badly. what a disappointment. Customer service is totally non-existent.

Unfortunately
that particular item is listed as national backorder – we apologize for the
inconvenience.  Per your request the order was cancelled and refunded back to PayPal.

To Whom This May Concern,We regret that our customer is not happy with the replacement item purchased with us and as a courtesy have refunded the full purchase price of the item.If you have any questions and/or comments please feel free to contact our US Based Customer Relations...

Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.  After reviewing this complaint along with our notation history we sincerely apologize about the inconvenience that this has caused our customer and assure you that the issue was received...

and is being handled with extreme care and haste.   After speaking with our customer directly we see that this issue is currently in the process of being corrected with our customers confirmation.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 11am to 4pm Eastern/Standard.US Based Customer Relations Department[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] This is not accurate, the banner was on their site on the day I purchased it on 1/**/15, and Factoryoutletstore  statement that it was removed on 1/**/15 is false. In addition, the sales associate is the one who also confirmed the deal.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,
Thank you for your purchase with us here at the FactoryOutletStore.com
We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the...

original.   We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselves. 
As a courtesy we have refunded the full purchase price of the item purchase and customer can discard the items to their liking.
If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still need to see the refund credited to my account. When will that happen?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.
After reviewing this complaint along with our notation history we completely understand the issues and as a...

courtesy will refund the shipping charges to our customer along with a 10% discount on the item.  This refund will be processed and completed within the next 24 to 48hours.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations

Customer will be refunded within the next 24 to 48hrs for the express shipping charges that were previously rendered as a courtesy.
Customer Relations Department

To Whom This May Concern,
We sincerely apologize for the situation.  We've shipped you a replacement cord today so you should be receiving your items soon! 
In the meantime, please contact our US Based Customer Service Department at ###-###-#### if...

there’s anything else we can do to help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The pen they sent does not work with my computer at all.  (Picture is attached).  I have a video showing that it does not work as well (but could not upload it).  
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern:
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.
After reviewing this complaint along with our notation history we do show that the item was shipped to our...

warehouse without prior notice.  Items damaged in transit are inspected at the "Delivery/ShipTo" location upon express notice from the receiver (our customer) by the carrier whom delivered the package.  Our customer not only did not advance us notice of an issue with the package upon delivery, also did not alert us to the return .. per our Return Policy, our customer returned the item to the incorrect warehouse after the 30Days Return Period and was the cause for the refusal .. again, due to no advanced notice:NOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. FactoryOutletStore is not liable for packages sent to any address other than our Syosset, NY address listed above and below.             
We do not stock these at the warehouse customer returned the item nor do we ship that item from that warehouse.  We are aware of this issue and have been working with our Vendor to offer our customer a replacement and proper Return Procedure.  We understand this is a lengthy process and ask that our customer be patient with us while we arrive at a viable solution. Our Customer Care Manager will follow up with our customer as soon as possible.
If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department